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Gut 7,4
basierend auf 747 Bewertungen

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aus 747 Kritiken
  • Hotel Zustand/Sauberkeit 7,3
  • Einrichtungen 7,3
  • Lage 7,6
  • Zimmerkomfort 7,4
  • Mitarbeiter 7,4
  • Preis-Leistung 7,2
  • Verpflegung 7,2
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John T. aus Singapur
Buchte Juli 2016 2 Übernachtungen
decent place and value for money
Bewertet am 28 Juli 2016

Yoel T. aus Indonesien
Familie mit Kindern
Buchte Juli 2016 2 Übernachtungen
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Bewertet am 26 Juli 2016

Erwin P. aus Indonesien
Buchte eine Übernachtung im Juli 2016
Business trip
Nice hotel that combined with the good price from agoda..
Bewertet am 22 Juli 2016

Andre S. aus Indonesien
Buchte Juli 2016 4 Übernachtungen
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Bewertet am 20 Juli 2016

Nikki S. aus Indonesien
Buchte eine Übernachtung im Mai 2016
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.
Bewertet am 14 Juli 2016

kasman K. aus Indonesien
Buchte eine Übernachtung im Februar 2016
Good hotel, standard facilities
Good hotel, standard facilities.
Bewertet am 12 Juli 2016

Novy S. aus Indonesien
Familie mit Kleinkindern
Buchte eine Übernachtung im Juli 2016
Spacious, good location and value for money
I stayed in 3 bedroom apartments. It's quite old apartment with tiny swimming pool,but it's worth for money, spacious room, nice location especially for culinary option and close to the shopping mall, my children love the breakfast very much. It will be nice if it's being renovated one day.
Bewertet am 05 Juli 2016

SENG C. aus Malaysia
Buchte eine Übernachtung im Juni 2016
Calm, quiet place of choice
Good for relax trip
Bewertet am 04 Juli 2016

Arief G. aus Indonesien
Buchte eine Übernachtung im Juni 2016
Great stay
Great staff great service
Bewertet am 30 Juni 2016

HERU W. aus Indonesien
Buchte eine Übernachtung im Mai 2016
Pretty good
Good value, you get what you pay
Bewertet am 28 Juni 2016