Sehr gut 8,0
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775 Bewertungen
  • Hotel Zustand/Sauberkeit 8,1
  • Einrichtungen 7,0
  • Lage 8,0
  • Zimmerkomfort 8,2
  • Service 8,4
  • Preis-Leistung 8,4
  • Verpflegung 7,2
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Duncan aus Vereinigtes Königreich
Paar
Superior
Buchte im Oktober 2014 4 Übernachtungen
Great location
Location, value, clean
Great value for money with decent rooms in good location. However, could be less pushy with their tours and make sure you get best price on anything booked through them.
Bewertet am 21 Oktober 2014
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Jade aus Kanada
Paar
Superior
Buchte im Oktober 2014 3 Übernachtungen
Amazing staff, great experience
Best Staff, Hotel & Room Cleanliness, Comfortable
Lee and his staff totally made our experience in Hanoi a memorable one. They really treat you like a VIP guest and you would never expect such service for the amount of money it costs to stay here. They can recommend places to eat, sites to see, and tours if you want. We stayed here for 3 nights and loved it. Breakfast is great and there is always free fresh coffee for guests. We booked a 2 night tour to Halong Bay with them and they even let us store our luggage with them for free. Definitely would stay here on returning to Hanoi.
Bewertet am 19 Oktober 2014
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Laura aus Vereinigtes Königreich
Alleinreisender
Superior
Buchte im Oktober 2014 2 Übernachtungen
perfect location
Breakfast and coffee free all day, staff, location
The hotel is right on the edge of the old quarter, unluckily our taxi man from the bus station took us to the wrong place the first time but then happily took us to the correct hotel, so locals do know where the hotel is if asked, no problem. We were greeted with coffee and given advice on where to go for food and local sights. The staff are so lovely and willing to help with anything that you need and are always about. The doors are locked at midnight so this made me feel super safe. Room was basic as we usually go for the most standard rooms so it was a little on the small side, luckily I don't care about that sort of thing, the shower was perfect so that made the room for me. Breakfast was included in our room price and it is really good, the staff are just so friendly. Only thing that I wasn't too sure about was the laundry, we had our laundry done while here and the pocket on my trousers came back ripped on one side, other than that it was cheap and my clothes were clean so can't really moan. Overall super happy with this hotel, would defenately go back here.
Bewertet am 14 Oktober 2014
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Yohan aus Australien
Paar
Superior
Buchte im September 2014 2 Übernachtungen
Clean Hotel not too far away from the centre
Cleanliness, Breakfast, Helpful staff depending on who you had
The room was clean and comfortable. Had some problems with hot water and they weren't completely fixed. Hotel staff were very helpful at first but be careful if you book trips elsewhere the hotel staff can be not so nice anymore, most of the staff were still friendly.
Bewertet am 12 Oktober 2014
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Safura aus Malaysia
Alleinreisender
Superior
Buchte 1 Übernachtung im April 2014
Close to city
Close proximity to the city, main shops and restaurants
Comfortable and peaceful.
Bewertet am 03 Oktober 2014
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Marco aus Australien
Paar
Queen Suite
Buchte 1 Übernachtung im September 2014
Hanoi Serenity Hotel 2
staff and elevator
narrow dump area leaky aircon , faulty shower fixtures , dirty glasses , wont be back there again , 1 egg on a breadroll for brecky.
Bewertet am 29 September 2014
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Sven aus Niederlande
Alleinreisender
Superior
Buchte im September 2014 2 Übernachtungen
Okay, not great
location, staff, bathroom
Bewertet am 27 September 2014
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Jara aus Deutschland
Paar
Superior
Buchte 1 Übernachtung im September 2014
Good value hotel
price, cleanliness, AC
The hotel room was very small but clean and comfortable. The staff let us check in early without charging, which was really good. Breakfast was OK and good it was included in the price, however the restaurant prices were far too high (~ 80.000 vnd for fried rice). Did Halong Bay tour (3d/2n) with the hotel. The tour was a bit pricy but worth it. The hotel stored our luggage the whole time.
Bewertet am 24 September 2014
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Xuan aus Vietnam
Geschäftsreisender
Superior
Buchte im September 2014 2 Übernachtungen
Excellent
Tidy,good service,funny staff
Bewertet am 20 September 2014
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Sek aus Singapur
Alleinreisender
Deluxe Stadtblick
Buchte im September 2014 3 Übernachtungen
value for money stay
wifi, attentive & helpful staff, clean room
Bewertet am 16 September 2014
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