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1733 Bewertungen
  • Hotel Zustand/Sauberkeit 8,2
  • Einrichtungen 7,8
  • Lage 8,7
  • Zimmerkomfort 8,3
  • Mitarbeiter 8,6
  • Preis-Leistung 8,5
  • Verpflegung 7,6
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WenJie aus Singapur
Alleinreisender
Superior
Buchte 1 Übernachtung im August 2014
Repeated Quality & Excellent Hospitality.
Friendliness Of Staff,Service,Value For Money
Once again, i got back to Thaison Palace Hotel and as usual, i was greeted with the friendly staffs. Even as a lone traveller myself, this place has been packed with family love and the warmth of hotel staff is never like what you can get at many hotels i've been to. The staffs are always there for you and be ready to treat you like a family member of their own and this warmth is definitely what travellers would love and appreciate since we are not familiar with the country. It is like having a home of your own but in vietnam. Based on the previous trip, when you do give feedback, it is always valued by them and taken into serious considerations for improvement. Definitely a worthwhile stay yet again and probably my permanent hotel when i travel to hanoi again.
Bewertet am 15 August 2014

michael aus Philippinen
Gruppen
Superior
Buchte im August 2014 8 Übernachtungen
A hidden gem in the Old Quarter
Location, the staff and great clean rooms
I don't think I would have been inspired the way I am now had I chose a different hotel. Thaison has definitely helped me achieve that reset that I needed because of their amazing service and very relaxing atmosphere. We enjoyed the stay and will definitely gonna go back.
Bewertet am 14 August 2014

Roy aus USA
Alleinreisender
Superior
Buchte im August 2014 2 Übernachtungen
Good value
staff, location, clean room
Excellent overall. Staff very helpful & friendly. Very good location within quick walk to shopping & restaurants. Allowed late checkout for late afternoon bus pickup at hotel.
Bewertet am 10 August 2014

Michael aus Australien
Familie mit Kleinkindern
Superior
Buchte im Juli 2014 3 Übernachtungen
Highly recommended
Customer Service, Food, Activity Recommendation
My stay at Thaison Palace Hotel was very good! It is highly recommended, friendly staff providing excellent service.
Bewertet am 10 August 2014

Dan aus Vietnam
Paar
Superior
Buchte im August 2014 2 Übernachtungen
could not expect for more from a 3.5 star
Golden service and super staff
i was extremely impressive on this hotel service, had really good experience in Hanoi and everything is organized by this hotel in well order and very professional. We booked one super double and got free upgrade to family suite room which is really large and clean and comfortable... hotel' staff 's so friendly, and helpful gave me all recommendation on foods, drinks and they were willing to assist us like calling us taxi during our stay there. especially , i was really enjoy our trip to Ha long bay which was great and unforgettable. we are sure will be back one day coz there are many things we have missed on this trip , surely keep this hotel in memory for next holiday
Bewertet am 08 August 2014

Sandra aus Australien
Paar
Deluxe
Buchte im Juli 2014 5 Übernachtungen
Ideal for short stay
rooms, staff and location
Pleasant stay at this hotel for short stay in Hanoi and we found the room clean and the bed comfortable. The room was provided with a flat TV, hairdryer, desk, sofa, cattle with free tea and coffee and adequate space for clothes. The bathroom was very clean and modern but on the small side but I had no problems with this myself. Breakfast was included in the price which I thought was quite reasonable for the price I paid. Good central location with friendly staff.
Bewertet am 07 August 2014

Alexandra aus Australien
Paar
Superior
Buchte 1 Übernachtung im Juli 2014
Thaison Palace
Extremely helpful and friendly staff, amazing value for money, delicious breakfast food
We arrived at 4am and the staff were still there and greeted us kindly regardless of the hour, they helped is with our bags and smiled and were friendly the whole time. For a cheap place to stay, the rooms are beautiful and the breakfast is delicious. For what we paid we were extremely impressed and not expecting the service to be as good as it was!
Bewertet am 07 August 2014

Wouter aus Niederlande
Gruppen
Superior
Buchte im Juli 2014 2 Übernachtungen
okay hotel, great staff except for one
Catherine, the hostess of the hotel. Fine location in the old district. Good airconditioning.
We were picked up by the hotel's shuttle service from the airport. However, they charged us more than the price we agreed upon beforehand. When we arrived at the hotel after a tiring journey, the host who calls himself 'jack' was very pushy on selling us a trip to ha long bay, within the first minutes of arriving. We had already booked a trip, and Jack insisted that ours would only serve tiny pieces of tofu during lunch, and that sometimes people would have to stand during the bus ride. None of this was true, our trip was excellent. Jack is a very sleazy manipulative person. The rest of the staff was great, especially catharyn. They also made a mistake which caused us having only one room instead of two, the issue was not resolved properly.
Bewertet am 07 August 2014

Linda aus Australien
Paar
Familie Deluxe, Stadtblick (4 Erwachsene)
Buchte im Juli 2014 3 Übernachtungen
Cosy hotel in good location
Staff, location, breakfast, service and
It was such a good experience to stay at Thaison Palace Hotel. Nice, clean and quiet. Such a friendly staff all the time and we really felt at home. Very relaxing, so when we go to Hanoi, we will stay there again for sure.
Bewertet am 06 August 2014

Benjamin aus Deutschland
Paar
Superior
Buchte 1 Übernachtung im August 2014
Price is OK
Price
Bewertet am 05 August 2014


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