Best Western Hotel Plaza

4 stars out of 5
tooltip

Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Piazza Principe Umberto 23, Stazione Centrale, Naples, Italy, 80142

Highlights

Hygiene Plus
Located in heart of Naples

Located in heart of Naples

This neighborhood is preferred by frequent travelers. Properties here have the highest location ratings, high review scores, and lots of bookings

Located in heart of Naples
Front desk [24-hour]

Front desk [24-hour]

Front desk [24-hour]
Airport transfer
340 meters to public transportation

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Fitness center

Bar

Airport transfer

Family room

Luggage storage

About us

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Stazione Centrale, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Museo Cappella Sansevero. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.
Your dates are popular among travelersUsers are booking a place in Naples every 6 minutes on Agoda.com
Cleanliness 7.4
Service 7.1
Value for money 6.8
Location 6.6

Based on 1,312 verified reviews

Cleanliness

7.4

Service

7.1

Value for money

6.8

Location

6.6

Facilities

6.5

tooltip

Nearest transportation options

Naples Central Train Station is within 0.35 km

Garibaldi Metro Station is within 0.38 km

See map

6.6Good

Location rating score

Popular neighborhood
Exceptional for walking
More details on walking
tooltip

There are 141 places in walking distance!

Walkable places
City of Naples
230 m
Porta Capuana
260 m
Cioccolateria Dolci Sapori
260 m
Statua Di Garibaldi
280 m
Chiesa Santa Caterina a Formiello
290 m
Popular landmarks
Via San Gregorio Armeno
990 m
Underground Naples
1.0 km
Museo Cappella Sansevero
1.2 km
Spaccanapoli
1.5 km
Museo Archeologico Nazionale di Napoli
1.5 km
Closest landmarks
Eccellenze della Costiera
350 m
Basilica di San Pietro ad Aram
350 m
Scattografico
360 m
Castel Capuano
370 m
Bar Al Boschetto
370 m

Good to know

Value for money6.8
Location rating6.6
Nearest airportNaples International Airport (NAP)
Distance to airport3.8 km

Rooms available at Best Western Hotel Plaza

Superior King Room
...
  • Room size: 16 m²/172 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 16 m²/172 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Single Room
...
  • Room size: 10 m²/108 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
Standard Triple Room
...
  • Room size: 16 m²/172 ft²
  • 1 double bed and 1 single b...
  • 1 double bed and 1 single b...
Enter dates to see prices
Junior Suite with King and Queen Bed - Terrace
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed and 1 queen bed
Enter dates to see prices
Junior Suite with Terrace
...
  • Room size: 32 m²/344 ft²
  • 1 queen bed and 1 king bed
  • 1 queen bed and 1 king bed
Enter dates to see prices
Family Room, Multiple Beds
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Superior Room, Multiple Beds
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Junior Suite, Multiple Beds, Terrace
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices

Frequently asked questions

Best Western Hotel Plaza offers airport transfer service upon request! Additional fees may apply. To request, check the box on the booking form just before the payment page.

For your ease of travel around the city, Best Western Hotel Plaza provides shuttle service right where you need it making it simple for you to get to places effortlessly.

Yes! Best Western Hotel Plaza offers laundry service at your fingertips for whenever you need your favorite outfits clean and fresh all throughout your vacation. Please contact the property for more information.

While staying at Best Western Hotel Plaza, kick start your holiday by exploring the closest destinations that are within close proximity to the property which include City of Naples, Porta Capuana, and Cioccolateria Dolci Sapori.

Best Western Hotel Plaza's policy regarding children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

Verified past guests that have stayed at Best Western Hotel Plaza had an average nightly stay of 2 nights at this property.

Past solo travelers that have stayed at this property have given Best Western Hotel Plaza an average rating of 7.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Verified business travelers that have stayed at this property have given Best Western Hotel Plaza an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Best Western Hotel Plaza an average rating of 7.6. You can check out more specific customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

The nearest train, metro, or bus station is Naples Central Train Station, 345.58 m away from Best Western Hotel Plaza.

The nearest airport to Best Western Hotel Plaza is Naples International Airport, 4.0 km away.

More about Best Western Hotel Plaza

More about Best Western Hotel Plaza

Unwind and Connect at Best Western Hotel Plaza's Entertainment Facilities

At Best Western Hotel Plaza in Naples, Italy, guests are invited to indulge in a vibrant atmosphere designed for relaxation and social interaction. The hotel boasts a stylish bar, where you can unwind after a day of exploring the beautiful city. Whether you’re in the mood for a classic cocktail, a fine Italian wine, or a refreshing soft drink, the bar is the perfect spot to sip and savor your favorite beverages while soaking in the convivial ambiance. In addition to the bar, the hotel features a shared lounge and TV area, providing a cozy space for guests to gather and connect. This inviting communal space is ideal for unwinding with friends or meeting fellow travelers. Enjoy a leisurely evening watching your favorite shows or engaging in lively conversations as you share stories of your adventures in Naples. With these entertainment facilities, Best Western Hotel Plaza ensures that your stay is not just about comfort, but also about creating memorable experiences.

Convenience Facilities at Best Western Hotel Plaza

At Best Western Hotel Plaza in Naples, Italy, convenience is at the heart of your stay. Guests can take advantage of the hotel's efficient laundry and dry cleaning services, ensuring that your wardrobe remains fresh and ready for your adventures in this vibrant city. With express check-in and check-out, you can maximize your time exploring Naples without the hassle of long waits. The daily housekeeping service adds an extra layer of comfort, allowing you to return to a clean and welcoming room after a day of sightseeing. For those traveling with valuables, the safety deposit boxes provide peace of mind, while the concierge is available to assist with any inquiries or arrangements you may need during your stay. Stay connected with complimentary Wi-Fi available throughout the hotel, including in all rooms, and enjoy the convenience of designated smoking areas for those who wish to unwind. Additionally, the luggage storage service allows you to explore the city freely, even after check-out, making your experience at Best Western Hotel Plaza both comfortable and hassle-free.

Seamless Transportation Options at Best Western Hotel Plaza

At Best Western Hotel Plaza, we understand that convenient transport facilities are essential for a stress-free travel experience. Our hotel offers a reliable airport transfer service, ensuring that guests can effortlessly transition from the bustling Naples International Airport to the comfort of their accommodations. Whether you arrive late at night or early in the morning, our dedicated team is ready to assist you, making your arrival as smooth as possible. For those looking to explore the rich culture and stunning sights of Naples, our hotel also provides a variety of tour options. Discover the hidden gems of the city with guided excursions that cater to all interests, from historical landmarks to culinary delights. Additionally, for guests traveling by car, we offer a secure car park, although please note that car park charges may apply. Furthermore, our shuttle service makes it easy to navigate the city and reach your desired destinations without the hassle of public transport. At Best Western Hotel Plaza, we strive to enhance your travel experience with our comprehensive transport facilities.

Culinary Delights at Best Western Hotel Plaza

At Best Western Hotel Plaza, dining is a delightful experience that caters to every palate. Start your day with a sumptuous breakfast buffet that features a tantalizing array of options, from fresh fruits and pastries to hearty dishes that will energize you for your adventures in Naples. For those who prefer a lighter option, the continental breakfast offers a selection of delightful pastries and aromatic coffee, setting the perfect tone for your morning. Throughout the day, guests can indulge in the inviting atmosphere of the hotel's cozy coffee shop, where the aroma of freshly brewed coffee mingles with the sweet scent of pastries. Whether you're looking to unwind with a book or catch up with friends, this charming spot is ideal for a quick snack or a leisurely break. For added convenience, the hotel also provides room service, allowing you to savor delicious meals in the comfort of your own space, whether it's a late-night snack or a leisurely breakfast in bed. Experience the culinary offerings at Best Western Hotel Plaza and enjoy a taste of Naples right at your doorstep.

Stazione Centrale: The Heartbeat of Naples

Stazione Centrale, Naples' main train station, is not just a transit hub; it's a vibrant microcosm of the city's rich culture and history. As you step into the grand hall, you'll be greeted by the hustle and bustle of travelers, locals, and vendors, all contributing to the lively atmosphere that characterizes this iconic station. The architecture itself is a blend of modern design and historical elegance, with soaring ceilings and expansive waiting areas that create a sense of grandeur. From here, you can easily access various destinations, whether you're heading to the stunning Amalfi Coast, exploring the ancient ruins of Pompeii, or venturing into the heart of Naples itself. Outside the station, the surrounding area is a treasure trove of experiences waiting to be discovered. Just a short stroll away, you can find the bustling Corso Umberto I, lined with shops, cafes, and eateries that showcase the best of Neapolitan cuisine. Don't miss the chance to indulge in a slice of authentic Neapolitan pizza or sip on a rich espresso at one of the charming local cafes. For those who appreciate art and history, the nearby Museo Archeologico Nazionale di Napoli houses an impressive collection of artifacts from Pompeii and Herculaneum, making it a must-visit for history buffs. Stazione Centrale serves as your gateway to not only travel but also to immerse yourself in the vibrant life of Naples, where every corner holds a new adventure.

Getting to Best Western Hotel Plaza from Naples Airport

Traveling from Naples International Airport (Aeroporto di Napoli-Capodichino) to Best Western Hotel Plaza is a straightforward and convenient journey, ensuring you can quickly settle into your accommodation. Upon exiting the airport, you have several options to reach the hotel, which is located in the bustling Stazione Centrale area. The most popular method is to take a taxi, which provides a direct and comfortable ride. The taxi stand is conveniently located just outside the arrivals terminal, and the journey to the hotel takes approximately 15-20 minutes, depending on traffic. Alternatively, you can opt for public transportation, which is both economical and efficient. The Alibus shuttle service operates between the airport and the city center, with stops at key locations, including the central train station near Best Western Hotel Plaza. The ride takes about 30 minutes, and tickets can be purchased at kiosks in the airport or on the bus. Once you arrive at the central station, the hotel is just a short walk away, allowing you to soak in the vibrant atmosphere of Naples as you make your way to your accommodation. Regardless of your choice, arriving at Best Western Hotel Plaza will set the stage for an unforgettable stay in this enchanting Italian city.

Explore the Rich Heritage Surrounding Best Western Hotel Plaza

Nestled in the vibrant heart of Naples, Best Western Hotel Plaza offers easy access to a wealth of historical landmarks and attractions that encapsulate the city's rich cultural tapestry. Just a stone's throw away is the iconic Stazione Napoli Centrale, a bustling hub that connects travelers to various destinations across Italy and beyond. This central station is not only a gateway for exploration but also a place where the energy of Naples can be felt through its lively atmosphere. A short stroll from the hotel leads to the majestic Castel Capuano, a stunning medieval fortress that stands as a testament to Naples' storied past. Nearby, the serene Chiesa di Santa Maria del Carmine invites visitors to admire its beautiful architecture and tranquil ambiance. For those interested in local life, the nearby Porta Nolana & Mercato offers a glimpse into the vibrant market scene, where the flavors and colors of Naples come alive. Additionally, the Santissima Annunziata and Basilica Santuario del Carmine Maggiore are perfect spots for reflection and appreciation of the city's spiritual heritage, making your stay at Best Western Hotel Plaza not just comfortable, but also a culturally enriching experience.

Culinary Delights Around Best Western Hotel Plaza

Nestled in the heart of Naples, the Best Western Hotel Plaza offers guests a tantalizing array of dining options just a stone's throw away. For a taste of authentic Neapolitan pizza, La Masardona is a must-visit, renowned for its delectable offerings and inviting atmosphere. If you're in the mood for traditional Italian fare, Antica Trattoria e Pizzeria da Donato serves up classic dishes that embody the rich culinary heritage of the region. For a cozy and charming ambiance, Il Ciottolo is the perfect spot to unwind with friends over a hearty meal. Mimi Alla Ferrovia is another local favorite, famous for its warm hospitality and mouthwatering pasta dishes. Don't miss out on the local pizza scene at Pizzeria Carmnella and Pizzeria Trianon, both celebrated for their crispy crusts and fresh toppings. For a more casual dining experience, Trattoria Pizzeria Ieri, Oggi, Domani offers a delightful menu in a relaxed setting. Attanasio - Ristorante tipico napoletano e Pizzeria is where you can indulge in traditional Neapolitan flavors, while Pizzeria D'Angeli and Lucignolo Bella Pizza round out the culinary landscape, each bringing their unique twist to this beloved dish. With such a diverse selection of restaurants, guests at Best Western Hotel Plaza are sure to find something to satisfy their cravings.

Shopping Delights Near Best Western Hotel Plaza

When staying at the Best Western Hotel Plaza, guests are perfectly positioned to explore a variety of delightful shopping landmarks that cater to every taste. Just a short stroll away, Anthony offers a unique selection of stylish footwear, ensuring you find the perfect pair to complement your Italian adventure. For those with a sweet tooth, the charming Cioccolateria Dolci Sapori is a must-visit, where you can indulge in exquisite chocolates and artisanal treats that capture the essence of Neapolitan confectionery. Additionally, Scattografico presents an opportunity for visitors to discover local photography and art, making it a wonderful stop for those looking to take home a piece of Naples' vibrant culture. Each of these shopping spots reflects the rich character of the city, providing an unforgettable experience just steps from your hotel.

Affordable Comfort at Best Western Hotel Plaza in Naples

Nestled in the vibrant heart of Naples, the Best Western Hotel Plaza offers an inviting blend of comfort and convenience at an average price range of $151 to $200 per night. This pricing reflects the hotel’s commitment to providing guests with exceptional amenities and a delightful stay, ensuring that every visitor experiences the charm of Naples without breaking the bank. With its modern facilities and strategic location, the Best Western Hotel Plaza stands out as a premium choice for travelers seeking both quality and value. When compared to the average hotel room rate in Naples, which typically hovers between $101 and $150, the Best Western Hotel Plaza positions itself as a worthwhile investment for those looking to enhance their travel experience. The slight increase in price is justified by the hotel's superior offerings, including spacious rooms, complimentary breakfast, and access to various on-site services. Guests can indulge in the comfort of well-appointed accommodations while enjoying the rich culture and history of Naples, making the Best Western Hotel Plaza a compelling option for discerning travelers.

Exceptional Comfort and Service at Best Western Hotel Plaza

Nestled in the heart of Naples, the Best Western Hotel Plaza stands out as a beacon of comfort and hospitality. Guests consistently rave about the hotel’s cleanliness, with a commendable rating that reflects the staff's dedication to maintaining a pristine environment. Visitors can expect a welcoming atmosphere, where every corner of the hotel is meticulously cared for, ensuring a pleasant stay from check-in to check-out. The hotel’s staff performance garners high praise, showcasing a team that is not only professional but also genuinely committed to enhancing each guest's experience. Their friendly demeanor and willingness to assist create a warm and inviting ambiance, making guests feel right at home. Whether it’s providing local recommendations or addressing any requests, the staff's attentiveness adds a personal touch that enhances the overall experience at Best Western Hotel Plaza. With a focus on value and comfort, this hotel is an ideal choice for travelers seeking a memorable stay in the vibrant city of Naples.

Show less

Amenities and facilities

Good6.5

Facilities

Languages spoken
  • English
  • French
  • Italian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
Access
  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Shuttle service

Location

Piazza Principe Umberto 23, Stazione Centrale, Naples, Italy, 80142

Good6.6

Location

Airports
  • Naples International Airport (NAP)
    3.8 km
  • Salerno Costa d'Amalfi Airport (QSR)
    59.8 km
Public transportation
  • Naples Central Train Station
    350 m
  • Garibaldi Metro Station
    380 m
Hospital or clinic
  • Leone
    410 m
Convenience store
  • Ciro Amodio Mini Market
    530 m
Cash withdrawal
  • ATM
    70 m

What's nearby

Popular landmarks
  • Via San Gregorio Armeno
    990 m
  • Underground Naples
    1.0 km
  • Museo Cappella Sansevero
    1.2 km
  • Spaccanapoli
    1.5 km
  • Museo Archeologico Nazionale di Napoli
    1.5 km
  • Catacombe di San Gennaro
    2.5 km
  • Teatro di San Carlo
    2.5 km
  • Galleria Borbonica
    2.8 km
  • Castel dell'Ovo
    3.4 km
  • Lungomare Caracciolo
    4.0 km
Nearby landmarks
  • City of Naples
    230 m
  • Porta Capuana
    260 m
  • Cioccolateria Dolci Sapori
    260 m
  • Statua Di Garibaldi
    280 m
  • Chiesa Santa Caterina a Formiello
    290 m
  • CIMA Tours
    310 m
  • Made in Cloister
    310 m
  • calzature barbi
    320 m
  • Naples Central Train Station
    350 m
  • Eccellenze della Costiera
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

The property
  • License Id / Local Tax ID/ Entity Name15036049ALB0948,IT063049A1YVUT

Reviews of Best Western Hotel Plaza from real guests

tooltip

All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
7.0

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 2.4
  • 6.4
  • 7.6
  • 8.8
  • 6.8
  • 4.8
  • 9.2
  • 8.4
  • 8.0
  • 3.6

Most recent

  • Cleanliness score 7.4 out of 10
    Cleanliness7.4
  • Service score 7.1 out of 10
    Service7.1
  • Value for money score 6.8 out of 10
    Value for money6.8
  • Location score 6.6 out of 10
    Location6.6
  • Facilities score 6.5 out of 10
    Facilities6.5
High score for Naples

Rating

9+ Exceptional (5)
8-9 Excellent (3)
7-8 Very Good (7)
6-7 Good (0)
<6 Below Expectation (8)
Guest Type
Language
Showing 23 verified guest comments
Changed to review page 1
  1. 3.6
    Thang from Hong Kong SAR, China
    Couple
    Superior King Room
    Stayed 2 nights in November 2025

    “Near the station but location feels unsafe”

    All staffs were great except for 1 older gentleman at the front desk. Think he does not really want to work there, very grumpy. Room is not as clean.. the location is unsafe for tourists

    Reviewed November 17, 2025
  2. 8.4
    Excellent
    Chee from Singapore
    Solo traveler
    Single Room
    Stayed 2 nights in September 2025

    “Decent hotel very near central station ”

    Decent hotel in excellent location, rooms small-ish but acceptable, but quite limited facilities in hotel

    Reviewed September 20, 2025
  3. 4.8
    Alexandra from Australia
    Family with young children
    Superior Twin Room
    Stayed 2 nights in June 2025

    “Looks better in the photos”

    The hotel itself is fine, although i booked it because it looked like it had a terrace, but we couldn't use it. The area is a bit dodgy given its near the train station although it was fairly easy to get around. Wouldn't suggest staying there if you have kids.

    Reviewed June 17, 2025
  4. 8.0
    Excellent
    Zeena from Philippines
    Couple
    Superior King Room
    Stayed 2 nights in November 2024

    “Ok Hotel to stay”

    Location is great, breakfast is ok. Rooms are huge and clean. Will stay here again.

    Reviewed November 29, 2024
  5. 8.0
    Excellent
    Brendan from United States
    Couple
    Superior King Room
    Stayed 1 night in October 2024

    “Very Functional Hotel”

    Close to the train station with a clean room, comfortable bed and good shower. This is a good choice for travelers. Its not a luxury resort, but its not priced like one.

    Reviewed October 20, 2024
Changed to review page 1

This is a popular property. Don't miss out!