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DoubleTree by Hilton Surabaya

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275

Highlights

Ideal location

- Prime location on Jalan Tunjungan, about an 8–10 minute walk to Tunjun...

The location was perfect at Tunjungan area.
Great breakfast

- Extensive breakfast buffet at Makan Kitchen with a wide variety of Ind...

Clean room and convenient international amazing breakfast
Great for children

- Kids facilities include a kids club, mini playground and PS5, plus a s...

The swimming pool is good, kids love it.
Great food & dining

- On‑site restaurants (Makan Kitchen and others) receive praise for spec...

The food has varieties and taste good.
Professional guest services

- Friendly, attentive staff who often provide warm welcomes, welcome coo...

Very nice hotel with a great facilities and nice staff

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Sauna

About us

DoubleTree by Hilton Surabaya for two: rooftop pool, panoramic city views, indoor rooftop bar, executive lounge with curated teas & cocktails, multiple restaurants/bars, 360° grand ballroom, signature cookie on arrival. Located in central Surabaya, this hotel puts two travelers within walking distance of Tunjungan Plaza and close to cultural spots like House of Sampoerna and Monumen Bambu Runcing. Relaxation options include a rooftop swimming pool and sauna, plus an on-site nightclub for lively nights. Rooms provide air conditioning, complimentary Wi‑Fi and an in-room safe, with select rooms offering sweeping city views. Curated local tours and easy access to Grand City Surabaya make it a convenient base for shopping, culture and nightlife. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

Booked 19 times in last 24 hr

  • Best hotel in surabaya, best value for sure and very new
    Eka
    Indonesia
  • The breakfast and lunch spread is nothing short of amazing.
    Mohd I.
    Singapore
  • What truly sets this hotel apart is its exceptional service.
    Putri
    Indonesia
  • There was a great selection of really nice food and drink.
    Tariq
    Malaysia
  • We hope to stay over at Doubletree Hilton Surabaya again.
    Khairatuz Z.
    Singapore
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Nearest transportation options

Pasar Turi Train Station is within 1.06 km

Surabaya Kota is within 1.68 km

See map

9.6Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
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There are 73 places in walking distance!

Parking
Available
Walkable places
Taman Gantung
100 m
Museum Surabaya
140 m
BG Junction
300 m
Blauran Market
310 m
Wisata Rasa
350 m
Popular landmarks
Tunjungan Plaza
870 m
Tugu Pahlawan
1.2 km
Monkasel (Submarine Monument)
2.1 km
Suramadu National Bridge
2.1 km
Sampoerna Museum
2.9 km
Closest landmarks
Kantor Garuda Indonesia
270 m
Consulate of Hungary
460 m
Posyandu Genteng
480 m
Pasar Genteng
500 m
Tomb of Dr. Soetomo
610 m

Good to know

Value for money9.4
Distance to city center1,5 km
Location rating9.6
Nearest airportJuanda International Airport (SUB)
Distance to airport14.7 km

Select your room

Image 1 of 8

King Guest Room

35 m²/377 ft²
Max 3 adults
1 king bed

9.5

Exceptional

Room comfort
  • City view
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King Corner Suite

90 m²/969 ft²
Max 3 adults
1 king bed

9.9

Exceptional

Room comfort
  • City view
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King Loft Duplex Suite

102 m²/1098 ft²
Max 3 adults
1 king bed

9.7

Exceptional

Room comfort
  • City view
  • 2 bathrooms
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King Executive Room with Lounge Access

35 m²/377 ft²
Max 3 adults
1 king bed

9.3

Exceptional

Room comfort
  • City view
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King Accessible Room

35 m²/377 ft²
Max 3 adults
1 king bed

9.6

Exceptional

Room comfort
  • City view
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King Deluxe Room

54 m²/581 ft²
Max 3 adults
1 king bed

9.4

Exceptional

Room comfort
  • City view
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King Deluxe Suite

59 m²/635 ft²
Max 3 adults
1 king bed

9.2

Exceptional

Room comfort
  • City view
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Twin Executive Room with Lounge Access

35 m²/377 ft²
Max 3 adults
2 single beds

9.7

Exceptional

Room comfort
  • City view
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King Presidential Suite

138 m²/1485 ft²
Max 3 adults
1 king bed
  • City view
  • 2 bathrooms
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Twin Guest Room

35 m²/377 ft²
Max 3 adults
2 single beds
Preferred by Couples

9.5

Exceptional

Room comfort
  • City view

Frequently asked questions

Yes, DoubleTree by Hilton Surabaya is wheelchair accessible.

Yes, DoubleTree by Hilton Surabaya has luggage storage.

Yes, DoubleTree by Hilton Surabaya has meeting/banquet facilities and conference facilities.

Yes. A cot is available, and it is free.

Yes, DoubleTree by Hilton Surabaya offers room service.

Yes, rooms include ironing facilities.

Yes, DoubleTree by Hilton Surabaya offers valet parking.

Yes, DoubleTree by Hilton Surabaya has a bar, and the Executive Lounge is open daily from 10:00 AM to 8:00 PM.

Yes, DoubleTree by Hilton Surabaya offers airport transfer/shuttle service.

DoubleTree by Hilton Surabaya is about 14.67 km from Juanda International Airport.

Yes. DoubleTree by Hilton Surabaya provides safety deposit boxes.

The nearest train station is Pasar Turi Train Station, about 1.06 km away.

Yes, DoubleTree by Hilton Surabaya provides daily housekeeping.

Yes. For example, Taman Gantung (about 0.1 km) and Museum Surabaya (about 0.14 km) are very close.

Yes. DoubleTree by Hilton Surabaya is near Tunjungan Plaza (about 0.87 km) and BG Junction (about 0.3 km).

Yes, DoubleTree by Hilton Surabaya has on-site restaurants (3).

Check-in is from 02:00 PM to 11:59 PM, and check-out is at 12:00 PM.

Yes, DoubleTree by Hilton Surabaya offers laundry service.

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More about DoubleTree by Hilton Surabaya

More about DoubleTree by Hilton Surabaya

Experience Modern Comfort at DoubleTree by Hilton Surabaya

Nestled just 1.5 kilometers from the vibrant heart of Surabaya, the DoubleTree by Hilton Surabaya offers a perfect blend of convenience and contemporary luxury. Opened in 2020 and recently renovated in the same year, this stylish hotel provides guests with a fresh, modern ambiance combined with top-notch amenities. Whether you're visiting for business or leisure, you'll appreciate the seamless access to the city’s attractions and the airport, just a 45-minute drive away.

Relax and Unwind with Exclusive Entertainment Options at DoubleTree by Hilton Surabaya

At DoubleTree by Hilton Surabaya, guests can enjoy a vibrant social scene at the stylish bar, where expertly crafted cocktails and a wide selection of beverages create the perfect ambiance for relaxation and socializing. Whether you're unwinding after a busy day or celebrating special moments, the bar offers a welcoming atmosphere with friendly service and a diverse drink menu. Additionally, guests can explore the hotel’s gift and souvenir shop, a charming spot to find unique keepsakes, local crafts, and thoughtful gifts to remember your stay by. These entertainment facilities are designed to enhance your experience, offering moments of leisure and enjoyment within the comfort of the hotel.

Stay Active and Refresh at DoubleTree by Hilton Surabaya’s Sports Facilities

At DoubleTree by Hilton Surabaya, guests are invited to maintain their active lifestyle with our well-equipped fitness center. Whether you're a fitness enthusiast or just looking to stay in shape during your stay, our modern gym features a range of state-of-the-art equipment to help you work up a sweat and stay energized. After your workout, unwind and relax in the outdoor pool, a perfect oasis to cool off under the tropical sun while enjoying scenic views of the surrounding city. Our sports facilities are designed to ensure your stay is both invigorating and refreshing, offering the ideal balance of activity and relaxation.

Convenience Facilities at DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, room service, and dry cleaning, guests can easily take care of their laundry needs without leaving the hotel. The safety deposit boxes provide a secure place for guests to store their valuables, while the concierge is available to assist with any inquiries or arrangements. Stay connected with the complimentary Wi-Fi in public areas, allowing guests to easily browse the internet or catch up on work. For those who prefer to smoke, there is a designated smoking area available. The express check-in/check-out service ensures a quick and efficient process, saving guests valuable time. Luggage storage is also available, allowing guests to explore the city without having to worry about their belongings. Finally, the daily housekeeping service ensures that the rooms are kept clean and tidy throughout the stay. With these convenient facilities, DoubleTree by Hilton Surabaya aims to provide a seamless and enjoyable experience for all its guests.

Convenient Transport Facilities at DoubleTree by Hilton Surabaya

Discover seamless travel experiences at DoubleTree by Hilton Surabaya, where our comprehensive transport facilities ensure your journey is smooth from start to finish. Take advantage of our reliable airport transfer service, designed to provide you with a comfortable and hassle-free ride to and from Surabaya’s bustling airport. For added convenience, our valet parking service offers secure and effortless parking, allowing you to focus on your stay without worrying about your vehicle. Additionally, guests can enjoy our shuttle service, which provides easy access to key locations around Surabaya, making sightseeing and business trips more convenient. Onsite car parking is also available, offering spacious and secure parking options for guests who prefer to explore the city at their own pace. With these thoughtfully designed transport facilities, DoubleTree by Hilton Surabaya ensures your travel needs are fully covered, making your stay both comfortable and effortless.

Luxurious Comfort and Modern Amenities at DoubleTree by Hilton Surabaya

Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of DoubleTree by Hilton Surabaya. Each room is thoughtfully equipped with plush bathrobes and premium toiletries, ensuring a relaxing and pampered stay. Enjoy your favorite in-house movies on the flat-screen television, or unwind with a refreshing drink from the refrigerator. For your convenience, a hair dryer is provided, allowing you to get ready effortlessly. The rooms feature blackout curtains to guarantee a restful sleep, while complimentary tea offers a cozy touch for your relaxation moments. Whether you're here for business or leisure, these thoughtful amenities create a welcoming retreat tailored to your needs.

Exceptional Dining Experience at DoubleTree by Hilton Surabaya

Indulge in a delightful culinary journey at DoubleTree by Hilton Surabaya, where our inviting restaurant offers a diverse array of delectable dishes crafted to satisfy every palate. Whether you're craving local Indonesian flavors or international favorites, our expertly curated menu promises a memorable dining experience in a warm and welcoming atmosphere. For added convenience and comfort, guests can enjoy our efficient room service, bringing delicious meals straight to your room, perfect for relaxing after a busy day of exploring the city. Additionally, our dedicated daily housekeeping ensures your stay remains pristine and comfortable, allowing you to unwind and indulge in the best of hospitality during your visit to Surabaya.

Luxurious Room Options at DoubleTree by Hilton Surabaya

Discover a range of thoughtfully designed rooms at DoubleTree by Hilton Surabaya, each tailored to provide comfort and style. Choose from well-appointed options such as the King Guest Room and Twin Guest Room, both offering spacious 35-square-meter layouts perfect for relaxing stays. For those seeking an elevated experience, the King Executive Room and Twin Executive Room with Lounge Access provide added exclusivity, while the King Deluxe Suite offers an expansive 59-square-meter retreat. For ultimate luxury, indulge in the King Corner Suite or the King Presidential Suite, with the latter boasting an impressive 138 square meters of elegant living space. Booking your preferred room type through Agoda ensures you enjoy the best prices available, along with a seamless, hassle-free reservation process. Whether you're looking for a cozy stay or a luxurious suite, Agoda's platform makes it easy to secure your ideal room quickly and confidently, so you can focus on enjoying your time in Surabaya.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling district in the heart of Surabaya, Indonesia. This vibrant area is known for its lively atmosphere, rich history, and modern amenities, making it an ideal destination for both business and leisure travelers. Surabaya Center offers a plethora of attractions and activities to explore. History enthusiasts can visit the iconic Heroes Monument, a towering landmark that commemorates the Battle of Surabaya. For a taste of local culture, head to the House of Sampoerna, a museum and cigarette factory that showcases the city's tobacco industry. Shopaholics will be delighted with the numerous shopping malls and markets in the area, such as Tunjungan Plaza and Pasar Atom, where you can find everything from high-end fashion to traditional crafts. After a day of exploring, you can unwind and indulge in the vibrant culinary scene of Surabaya Center. From street food stalls to upscale restaurants, this district offers a wide array of dining options that cater to all tastes. Whether you're craving authentic Indonesian cuisine or international dishes, you'll find it all within easy reach. Surabaya Center truly captures the essence of Surabaya, blending tradition with modernity to create an unforgettable experience for visitors.

Convenient Transportation Options from Surabaya Airports to DoubleTree by Hilton Surabaya

Located in the bustling Surabaya Center, DoubleTree by Hilton Surabaya is easily accessible from the nearby airports. Travelers arriving at Surabaya's Juanda International Airport, the city's main gateway, have several transportation options to reach the hotel. One of the most convenient ways to get to DoubleTree by Hilton Surabaya from Juanda International Airport is by taxi. Taxis are readily available at the airport's designated taxi stand. The journey to the hotel takes approximately 30 minutes, depending on traffic conditions. It is advisable to use official taxis with meters to ensure a fair price. Another option is to book a private airport transfer. Many hotels, including DoubleTree by Hilton Surabaya, offer this service for guests. With a pre-arranged transfer, a professional driver will meet you at the airport and take you directly to the hotel in a comfortable vehicle. This option provides convenience and peace of mind, especially for those traveling with heavy luggage or during late hours. For budget-conscious travelers, there is also a shuttle bus service available from the airport to various locations in Surabaya. However, it is important to note that the shuttle bus may not drop you off directly at DoubleTree by Hilton Surabaya. You may need to take a short taxi ride or public transportation from the drop-off point to reach the hotel. Overall, getting to DoubleTree by Hilton Surabaya from Surabaya's airports is hassle-free, with multiple transportation options to suit different preferences and budgets. Whether you choose a taxi, private transfer, or shuttle bus, you can look forward to a comfortable and convenient journey to this stylish hotel in the heart of Surabaya.

Exploring Surabaya's Landmarks and Attractions near DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya offers a prime location for exploring the vibrant city of Surabaya, Indonesia. Situated near several notable landmarks and attractions, guests can immerse themselves in the rich history and cultural heritage of the city. One of the must-visit landmarks near the hotel is the Sampoerna Museum. Housed in a historic Dutch colonial building, this museum provides a fascinating insight into the history of the Sampoerna cigarette company, showcasing vintage cigarette-making machines and artifacts. Another iconic landmark is the Suramadu National Bridge, connecting Surabaya with the island of Madura. Spanning over 5.4 kilometers, this impressive bridge offers panoramic views of the city skyline and the Madura Strait. Nature lovers will appreciate the nearby Bungkul Park, a spacious green oasis in the heart of the city. With its beautiful gardens, jogging tracks, and recreational facilities, it's the perfect place to relax and unwind. For those interested in Surabaya's maritime history, the Monkasel (Submarine Monument) is a must-see attraction. This decommissioned Russian submarine turned museum provides a unique opportunity to explore the interior and learn about the country's naval heritage. Other notable landmarks and attractions within easy reach of the hotel include Tugu Pahlawan, a towering monument dedicated to the heroes of Surabaya, Surabaya's Zoo, home to a diverse range of animals, the Suroboyo Monument, which showcases Surabaya's iconic symbols, the historic Ampel Mosque, a significant Islamic pilgrimage site, and the impressive Muhammad Cheng Hoo Mosque, a stunning example of Chinese-Muslim architecture. With such a wealth of landmarks and attractions nearby, guests at DoubleTree by Hilton Surabaya are perfectly positioned to experience the best of Surabaya's cultural, historical, and natural wonders.

Convenient Public Transport Stations near DoubleTree by Hilton Surabaya

Located in the vibrant city of Surabaya, DoubleTree by Hilton Surabaya offers easy access to several public transport stations, making it a convenient choice for both business and leisure travelers. Just a short distance away from the hotel, guests can find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. For those looking to explore the city, Semut Train Station is a great starting point. From here, travelers can hop on a train and conveniently reach various attractions and destinations in Surabaya. Gubeng Train Station is another nearby option, providing excellent connectivity to other parts of the city and beyond. Surabaya Kota is a bustling transportation hub that offers a wide range of public transport options, including buses and taxis. This station is perfect for travelers who want to quickly navigate the city and visit popular landmarks and shopping centers. Sidotopo Train Station is also easily accessible from the hotel, providing a convenient way to explore Surabaya and its surroundings. Ngagel and Pasar Turi Train Station are additional options for guests who prefer to use the train system to get around the city. With these well-connected public transport stations nearby, guests staying at DoubleTree by Hilton Surabaya can easily explore the city's attractions, business districts, and cultural sites, ensuring a memorable stay in Surabaya.

Delicious Dining Options Nearby

When it comes to dining options, DoubleTree by Hilton Surabaya is surrounded by a plethora of delicious restaurants. Just a stone's throw away, you'll find Aiola Eatery, a trendy eatery serving up a fusion of international and local cuisines. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect spot to grab a cup of freshly brewed coffee and indulge in some delectable pastries. Seafood enthusiasts will delight in Layar Seafood KH Abdul Wahab Siamin, known for its mouthwatering seafood dishes prepared with the freshest catch of the day. Craving some authentic Indonesian flavors? Look no further than Apeng Kwetiau Medan - Kedung Doro, Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, and Soto Ayam 'Cak To' Undaan Wetan. These local favorites offer a taste of Surabaya's culinary heritage. For those seeking a unique dining experience, Rawon Setan - Embong Malang is a must-visit. Indulge in their famous beef stew, known as rawon, which is cooked to perfection with a rich blend of spices. Soto Ambengan Pak Sadi is another local gem, serving up hearty bowls of soto, a traditional Indonesian soup. If you're in the mood for international cuisine, Wapo Resto - Airlangga is the place to be. Their menu features a range of dishes inspired by flavors from around the world. And for a touch of elegance, Bon Ami Restaurant offers a fine dining experience with its sophisticated ambiance and exquisite menu. With such a diverse range of dining options nearby, guests at DoubleTree by Hilton Surabaya will never run out of culinary adventures to embark on.

Shop 'til You Drop in Surabaya

DoubleTree by Hilton Surabaya is a shopper's paradise, surrounded by a plethora of shopping landmarks. Just a short walk away, Central Point Mall offers a wide range of international and local brands, perfect for fashion enthusiasts. For those looking to immerse themselves in the local culture, Mirota Batik is a must-visit, offering a wide selection of traditional Indonesian batik clothing and accessories. Bratang Flower Market is a colorful and vibrant market where visitors can find a variety of fresh flowers and plants. Food lovers will be delighted with Wisata Rasa, a food street that offers a wide array of local delicacies. Pasar Keputran is another popular local market where visitors can find fresh produce, spices, and traditional snacks. For a more upscale shopping experience, Grand City Mall and Marvell City are just a short drive away. Vintage enthusiasts will love browsing through the eclectic collection at Newton Vintage Store. Pasar Genteng is a bustling traditional market where visitors can find everything from clothes to electronics. And lastly, Plaza Tunjungan, one of the largest shopping malls in Surabaya, is just a stone's throw away from the hotel, offering a wide range of shopping, dining, and entertainment options. With these shopping landmarks at its doorstep, DoubleTree by Hilton Surabaya is the perfect choice for both leisure and business travelers looking for a memorable shopping experience in Surabaya.

Affordable Luxury: Experience DoubleTree by Hilton Surabaya at an Unbeatable Price

DoubleTree by Hilton Surabaya offers a truly exceptional stay at an average price of $79 per room. This luxurious hotel provides an unbeatable combination of comfort, convenience, and value for money. Compared to the average price of a hotel room in Surabaya, which stands at $28, DoubleTree by Hilton Surabaya offers an elevated experience without breaking the bank. Step into the world of DoubleTree by Hilton Surabaya and indulge in top-notch amenities and impeccable service. The spacious and elegantly designed rooms provide a haven of relaxation, featuring modern furnishings, plush bedding, and stunning city views. From the moment you arrive, you'll be greeted with warm hospitality and a signature DoubleTree chocolate chip cookie, setting the tone for a memorable stay. Whether you're traveling for business or leisure, DoubleTree by Hilton Surabaya offers an array of facilities to cater to your every need. Take a refreshing dip in the rooftop swimming pool, work up a sweat in the fully-equipped fitness center, or pamper yourself with a rejuvenating spa treatment. With its central location, you'll also have easy access to Surabaya's vibrant attractions, shopping districts, and dining options. Experience the best of Surabaya without compromising on quality or budget. Book your stay at DoubleTree by Hilton Surabaya and enjoy the perfect blend of luxury, affordability, and convenience.

Excellent Staff and Great Facilities

DoubleTree by Hilton Surabaya is highly recommended for its friendly and helpful staff. Guests have praised the hotel for its clean and comfortable rooms, as well as its spacious layout and good lighting. The hospitality provided by the staff is exceptional, with some guests even receiving room upgrades as a gesture of appreciation. The hotel's central location in the city center makes it convenient for guests to explore nearby shopping malls and enjoy delicious local cuisine. Overall, DoubleTree by Hilton Surabaya offers a perfect stay experience.

Luxurious Comfort and Exceptional Service at DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya is a top-rated hotel that consistently receives outstanding customer reviews. With an impressive overall rating of 9.5, it is clear that guests are highly satisfied with their stay at this luxurious hotel in Surabaya, Indonesia. One aspect that stands out in the customer reviews is the exceptional value offered by DoubleTree by Hilton Surabaya. With a remarkable rating of 9.4 for value, guests appreciate the high-quality amenities and services provided at a reasonable price. From the moment they step into the hotel, guests are greeted with warm hospitality and a welcoming atmosphere, making them feel right at home. Another highlight of this hotel is its excellent facilities. With a rating of 9.4, guests are impressed by the range of amenities available to them. Whether it's the well-equipped fitness center, the refreshing outdoor pool, or the elegant dining options, DoubleTree by Hilton Surabaya ensures that guests have everything they need for a comfortable and enjoyable stay.

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Amenities and facilities

Exceptional9.5

Facilities

Languages spoken
  • English
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Gym/fitness
  • Nightclub
  • Sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Complimentary tea
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop workspace
  • On-demand movies
  • Radio
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wake-up service

Location

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275

Exceptional9.6

Location

Airports
  • Juanda International Airport (SUB)
    14.7 km
  • Abdul Rachman Saleh Airport (MLG)
    75.7 km
Public transportation
  • Pasar Turi Train Station
    1.1 km
  • Surabaya Kota
    1.7 km
Hospital or clinic
  • Posyandu Genteng
    480 m
Shopping
  • Tunjungan Plaza
    870 m
Convenience store
  • Indomaret
    310 m
Cash withdrawal
  • ATM
    100 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    870 m
  • Tugu Pahlawan
    1.2 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.1 km
  • Sampoerna Museum
    2.9 km
  • Bungkul Park
    3.8 km
  • Surabaya Town Square
    4.3 km
  • Surabaya's Zoo
    4.4 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    9.2 km
Nearby landmarks
  • Taman Gantung
    100 m
  • Museum Surabaya
    140 m
  • Kantor Garuda Indonesia
    270 m
  • BG Junction
    300 m
  • Blauran Market
    310 m
  • Wisata Rasa
    350 m
  • Vertical Six Club
    370 m
  • East Java Art & Culture Center
    370 m
  • Carrefour Hypermarket
    450 m
  • Consulate of Hungary
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • A Child between 6 - 11 years old is free when sharing the existing bed. Breakfast chargeable at 50%. Rollaway bed is chargeable upon request. Baby cot request to availability. Max 3 persons per room
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
  • Check-in until23:59
Getting around
  • Distance from city center1,5 km
  • Travel time to airport (minutes)45
  • Airport transfer fee450000 IDR
Extras
  • Daily Internet/Wi-Fi fee150000 IDR
  • Breakfast charge (unless included in room price)250000 IDR
The property
  • Year property opened2020
  • Number of floors23
  • Most recent renovation2020
  • Non-smoking rooms/floorsno
  • Number of restaurants3
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name55110,9120119040489
Parking
  • Daily parking fee10000 IDR

Property announcements

Opening Hours for Executive Lounge: The Executive Lounge is open daily from 10 am to 8 pm.

The hotel will be undergoing small maintenance projects throughout the hotel from March 25, 2026 - April 12, 2026. Some amenities may have limited availability. Thank you for your patience and understanding.

Reviews of DoubleTree by Hilton Surabaya from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.3

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 10
  • 10
  • 10
  • 8.4
  • 10
  • 10

Most recent

From 3,962 reviews

  • Cleanliness score 9.6 out of 10 and is a high score in Surabaya
  • Facilities score 9.5 out of 10 and is a high score in Surabaya
  • Location score 9.6 out of 10 and is a high score in Surabaya
  • Service score 9.5 out of 10 and is a high score in Surabaya
  • Value for money score 9.4 out of 10 and is a high score in Surabaya

Review summary

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This Tunjungan Street hotel offers a pleasant stay with exceptional service from staff, including Ms. Silviah. The well-maintained, spacious rooms provide a comfortable experience, with some guests even receiving complimentary upgrades. Enjoy a diverse selection of delicious local and international cuisine at breakfast. Transportation options including a complimentary shuttle to Tunjungan Plaza and airport transfers add to guests' convenience.

Most guests praised the hotel, but beds and pillows could be improved according to some reviews.

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Show reviews that mention 

Service

Mentioned in 175 reviews
sentiment-positive-indicator
86% Positive
sentiment-negative-indicator
13% Unfavourable

Location

Mentioned in 156 reviews
sentiment-positive-indicator
97% Positive
sentiment-negative-indicator
2% Unfavourable

Breakfast

Mentioned in 120 reviews
sentiment-positive-indicator
91% Positive
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8% Unfavourable

Cleanliness

Mentioned in 118 reviews
sentiment-positive-indicator
79% Positive
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20% Unfavourable

Room size

Mentioned in 68 reviews
sentiment-positive-indicator
97% Positive
sentiment-negative-indicator
2% Unfavourable

Room comfort

Mentioned in 55 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Check in

Mentioned in 44 reviews
sentiment-positive-indicator
65% Positive
sentiment-negative-indicator
34% Unfavourable

Pool

Mentioned in 37 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
24% Unfavourable

Property facilities

Mentioned in 35 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
11% Unfavourable
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  1. 9.2Exceptional

    Putri from Indonesia
    Couple
    King Accessible Room
    Stayed 1 night in July 2026

    “An Exceptional Stay with Outstanding Hospitality”

    My stay at DoubleTree by Hilton Surabaya exceeded all expectations. From the moment I arrived, I was welcomed with genuine warmth and professionalism by the entire team, making me feel valued throughout my stay. The room was spotless, spacious, and beautifully designed, with a very comfortable bed that ensured a restful night's sleep. Every detail was thoughtfully prepared, creating a relaxing and luxurious atmosphere. The breakfast buffet offered an impressive variety of local and international dishes, all fresh and delicious. The staff at the restaurant were attentive, friendly, and always ready to help with a smile. What truly sets this hotel apart is its exceptional service. Every team member went above and beyond to ensure guests had a memorable experience. I highly recommend DoubleTree by Hilton Surabaya to anyone visiting the city, whether for business or leisure. I look forward to staying here again in the future!

    Reviewed July 15, 2026
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    Dear Valued Guest, Thank you for the outstanding rating. We are delighted to know that you had a positive overall experience at DoubleTree by Hilton Surabaya. Your feedback inspires our team to continuously deliver memorable hospitality. Warm regards, DoubleTree by Hilton Surabaya Management Team

    Responded August 22, 2026
    DoubleTree by Hilton Surabaya
  2. 10.0Exceptional

    Jong from Australia
    Business traveler
    King Guest Room
    Stayed 2 nights in August 2025

    “The perfect accommodation itself.”

    The room was spacious, the hot water was sufficient, and I was able to stay comfortably, with a stunning view that stood out. The breakfast was diverse and delicious, and the location was great for shopping, which made me very satisfied. The cleanliness was impeccable, and the staff were friendly and very helpful. All the facilities were well-equipped, making them convenient to use.

    Reviewed August 22, 2025
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    Dear Jong Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. Kind Regards, Shane Ingram General Manager

    Responded August 30, 2025
    DoubleTree by Hilton Surabaya
  3. 8.8Excellent

    Takamasa from Japan
    Business traveler
    King Guest Room
    Stayed 5 nights in December 2025

    “Business use”

    I used it for a business trip. There were dining places and cafes nearby, and a shopping mall was within walking distance. The hotel also had a restaurant, café, and bar. Choosing from a wide variety of breakfast options every morning was quite difficult. The room was spacious and clean, making my week-long stay very comfortable.

    Reviewed December 13, 2025
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    Thank you Takamasa-san for your review. Glad to hear you enjoyed your week long stay with us Nick General Manager

    Responded March 18, 2026
    DoubleTree by Hilton Surabaya
  4. 10.0Exceptional

    Taufiq from Indonesia
    Family with young children
    Twin Guest Room
    Stayed 1 night in March 2026

    “Stay overnight”

    Every year after Eid for the past few years, I have had a staycation at this DoubleTree with my wife and kids. The kids love the swimming pool, the playground, and the variety of food. The room is clean and spacious. The service is friendly. I want to extend our stay. Unfortunately, my wife has to go back to work tomorrow.

    Reviewed March 24, 2026
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    Hi Taufiq Thank you so much for coming back with your family each year to celebrate Eid with us. We look forward to seeing you each year. Nick General Manager

    Responded March 27, 2026
    DoubleTree by Hilton Surabaya
  5. 10.0Exceptional

    Febri from Indonesia
    Family with young children
    Twin Guest Room
    Stayed 1 night in May 2026

    “Comfortable hotel”

    I've stayed here twice, it's really comfortable and nice, the location is strategic for going anywhere, it's also great for bringing small children because there's a playground, clean and fragrant. Oh, and the bathroom soap has a nice fragrance that I like🥰

    Reviewed May 21, 2026
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    Dear Valued Guest, Thank you for the outstanding rating. We are delighted to know that you had a positive overall experience at DoubleTree by Hilton Surabaya. Your feedback inspires our team to continuously deliver memorable hospitality. Warm regards, DoubleTree by Hilton Surabaya Management Team

    Responded August 22, 2026
    DoubleTree by Hilton Surabaya
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