2024
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Awarded as a top choice of Agoda travelers in 2024.

Four Points by Sheraton Surabaya, Tunjungan Plaza

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

JL. Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Located in heart of Surabaya

- This neighborhood is preferred by frequent travelers. Properties here...

My no-1 recommendation hotel at the heart of Surabaya city
Excellent room comfort & quality

- Guests have rated this property 9.5/10 on room comfort and quality

Kamar cukup nyaman untuk istirahat
Sparkling clean

- Guests have rated this property 9.3/10 on cleanliness

The rooms are clean and housekeeping was thorough too.
Top Value

- Guests rated this property 9.0/10 on value for money

Good price for the room rate.
Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Discover Four Points by Sheraton Surabaya, Tunjungan Plaza, with direct access to Tunjungan Plaza Mall. Enjoy local art, unwind in the tropical pool, and indulge in gourmet breakfasts, blending relaxation and leisure in Surabaya. Located in Surabaya Center, this hotel offers a vibrant base for exploration, surrounded by markets and historical landmarks. Enjoy the luxurious swimming pool and rejuvenating massage services for a restful stay. Rooms feature air conditioning, complimentary Wi-Fi, and stunning city or outdoor views. The hotel is conveniently located just 325 meters from Tunjungan Plaza and 1.6 kilometers from Monkasel (Submarine Monument), allowing travelers to immerse themselves in local culture while enjoying superior amenities. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

10 travelers have booked today.

Location 9.6
Cleanliness 9.4
Service 9.4
Facilities 9.1

Based on 3,562 verified reviews

Location

9.6

Cleanliness

9.4

Service

9.4

Facilities

9.1

Value for money

9.1

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Nearest transportation options

Gubeng Train Station is within 1.51 km

See map

9.6Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 120 places in walking distance!

Parking
FREE
Walkable places
Plaza Tunjungan
140 m
Gramedia Bookstore
140 m
Wartel Shops
140 m
Tunjungan Mall
190 m
KidZoona
250 m
Popular landmarks
Monkasel (Submarine Monument)
1.6 km
Tugu Pahlawan
1.7 km
Suramadu National Bridge
2.2 km
Bungkul Park
3.3 km
Sampoerna Museum
3.4 km
Closest landmarks
Top Ten & Coyote Bar
230 m
Puskesmas Kedungdoro
280 m
Kantor Garuda Indonesia
290 m
Transnet
300 m
Consulate of Hungary
400 m

Good to know

Value for money9.1
Distance to city center0 km
Location rating9.6
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Four Points by Sheraton Surabaya, Tunjungan Plaza

Larger Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Suite, 1 King
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest Room, 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe Family Room, Family Room, 1 Twin, Alternate: Bunk Beds
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  • Room size: 28 m²/301 ft²
  • City view
  • 1 semi double bed and 1 que...
Enter dates to see prices
Deluxe Family Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 bunk bed and 1 double bed
Enter dates to see prices
Guest Room, Guest room, 1 King or 2 Twin
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  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Suite, Larger Suite, 1 King
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Premium Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Suite
...
  • Room size: 53 m²/570 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Enjoy your holiday vacation the perfect way with a beverage in your hand at Four Points by Sheraton Surabaya, Tunjungan Plaza's bar available right in front of your doorstep for whenever you need a drink or two.

The average travel time to get from Four Points by Sheraton Surabaya, Tunjungan Plaza to the airport is 45 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

While staying at Four Points by Sheraton Surabaya, Tunjungan Plaza, delight in your evening or night out at Top Ten & Coyote Bar or The TV Bar to make the most out of your nightlife.

Four Points by Sheraton Surabaya, Tunjungan Plaza's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

Four Points by Sheraton Surabaya, Tunjungan Plaza's most popular month where verified guests travelers have stayed the most is in November.

Past guests that stayed at Four Points by Sheraton Surabaya, Tunjungan Plaza have given this property a rating of 9.608 for its excellent location as the main highlight for their stay.

61.0% of our verified visitor ratings have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya, Tunjungan Plaza down in the review section.

86.0% of our past guest testimonials have given a positive review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya, Tunjungan Plaza down in the review section.

Past local visitors that have stayed at this property have given Four Points by Sheraton Surabaya, Tunjungan Plaza an average rating of 9.6. You can look up on more in depth customer evaluations, and responses for this property down in the review section.

The closest airport to Four Points by Sheraton Surabaya, Tunjungan Plaza is Juanda International Airport, 14.0 km away.

Wake up to an incredible buffet breakfast at Four Points by Sheraton Surabaya, Tunjungan Plaza. Visitors can enjoy breakfast offered with an additional charge of 120000 IDR for children and 250000 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.

More about Four Points by Sheraton Surabaya, Tunjungan Plaza

More about Four Points by Sheraton Surabaya, Tunjungan Plaza

Experience Modern Comfort at Four Points by Sheraton Surabaya, Tunjungan Plaza

Welcome to Four Points by Sheraton Surabaya, Tunjungan Plaza, a contemporary 4-star hotel located in the heart of Surabaya, Indonesia. With its convenient location, modern amenities, and warm hospitality, this hotel offers a comfortable and enjoyable stay for both business and leisure travelers. Upon arrival, guests can check-in from 03:00 PM and begin their relaxing stay. The hotel features 293 spacious and well-appointed rooms, providing a tranquil retreat after a long day of exploring the city or attending meetings. Each room is designed with modern comforts and stylish decor, ensuring a restful and rejuvenating experience. For those looking to explore the city, Four Points by Sheraton Surabaya, Tunjungan Plaza is ideally situated in the city center, with easy access to various attractions, shopping centers, and entertainment venues. The hotel is directly connected to Tunjungan Plaza, one of the largest shopping malls in Surabaya, offering endless shopping and dining options just steps away. Families traveling with children can take advantage of the hotel's child policy, which allows children between the ages of 0 to 11 to stay free of charge. This makes Four Points by Sheraton Surabaya, Tunjungan Plaza a perfect choice for a family getaway. Parents can relax and unwind, knowing that their little ones are well taken care of. When it's time to depart, guests can check-out until 12:00 PM, allowing for a leisurely morning before heading to the airport. The hotel is located approximately 45 minutes away from the airport, ensuring a convenient and hassle-free journey. Experience modern comfort, impeccable service, and a prime location at Four Points by Sheraton Surabaya, Tunjungan Plaza. Whether you're visiting Surabaya for business or leisure, this hotel provides everything you need for a memorable stay.

Endless Entertainment at Four Points by Sheraton Surabaya, Tunjungan Plaza

At Four Points by Sheraton Surabaya, Tunjungan Plaza, guests can indulge in a wide range of entertainment facilities that will make their stay truly memorable. Whether you're looking to shop, unwind with a refreshing drink, or pamper yourself with a relaxing massage, this hotel has it all. Step into the Tunjungan Plaza, located adjacent to the hotel, and discover a shopper's paradise. With over 500 shops offering a variety of local and international brands, you'll find everything you need right at your doorstep. From fashion boutiques to electronics stores, this expansive mall has something for everyone. After a day of shopping, head to the hotel's bar and lounge area, where you can enjoy a refreshing cocktail or a glass of wine. The cozy atmosphere and friendly staff make it the perfect place to unwind and socialize with friends or fellow travelers. For those in need of some relaxation, the hotel offers a rejuvenating massage service. Treat yourself to a soothing massage and let the skilled therapists melt away your stress and tension. Whether you prefer a traditional Indonesian massage or a deep tissue massage, you'll leave feeling refreshed and revitalized. With its incredible entertainment facilities, Four Points by Sheraton Surabaya, Tunjungan Plaza ensures that guests have a truly unforgettable stay. From shopping to unwinding with a drink or indulging in a relaxing massage, there's something for everyone to enjoy.

Premier Sports and Wellness Facilities at Four Points by Sheraton Surabaya, Tunjungan Plaza

Discover a perfect blend of relaxation and fitness at Four Points by Sheraton Surabaya, Tunjungan Plaza. Guests can unwind and enjoy refreshing drinks at the stylish poolside bar, offering a tranquil setting to relax after a workout or a day of exploring Surabaya. For those looking to stay active, the hotel features a fully equipped, 24-hour fitness center, allowing guests to maintain their exercise routines at any time of the day or night. Additionally, the free fitness center provides a convenient and accessible space for guests to engage in invigorating workouts, ensuring a healthy and energizing stay. Whether you're here to relax or stay fit, the hotel’s sports facilities are designed to cater to your lifestyle needs with comfort and convenience.

Exceptional Convenience Facilities at Four Points by Sheraton Surabaya, Tunjungan Plaza

Experience unparalleled comfort and ease during your stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, where a wide range of convenience facilities are at your fingertips. Guests can enjoy the flexibility of 24-hour room service and daily housekeeping, ensuring a clean and comfortable environment at any hour. For added peace of mind, safety deposit boxes are available, providing a secure place for your valuables. Need laundry or dry cleaning services? The hotel offers efficient laundry and dry cleaning options to keep you looking your best throughout your visit. Stay connected and relaxed with complimentary Wi-Fi available in all rooms and public areas, making it easy to browse, work, or stay in touch with loved ones. The concierge service is on hand to assist with any needs or inquiries, enhancing your overall experience. For those who smoke, a designated smoking area ensures comfort and convenience, while the availability of room service and laundry services further adds to the hotel’s commitment to guest satisfaction. Whether for business or leisure, Four Points by Sheraton Surabaya provides all the essential facilities to make your stay seamless and enjoyable.

Convenient Transport Facilities at Four Points by Sheraton Surabaya, Tunjungan Plaza

Guests staying at Four Points by Sheraton Surabaya, Tunjungan Plaza enjoy a range of seamless transportation options designed for ultimate convenience. The hotel offers reliable airport transfer services, ensuring a smooth and hassle-free journey to and from Surabaya's bustling airport. Whether arriving or departing, guests can relax knowing their transportation needs are well taken care of. Additionally, the hotel features an onsite car park, providing secure and easy access for guests with private vehicles, making it simple to explore the vibrant city at their own pace. With these thoughtfully designed facilities, comfort and accessibility are guaranteed throughout your stay.

Exquisite Dining Experiences at Four Points by Sheraton Surabaya, Tunjungan Plaza

Indulge in a variety of culinary delights at Four Points by Sheraton Surabaya, Tunjungan Plaza, where our diverse dining facilities cater to every taste and preference. Start your day with a sumptuous breakfast buffet, featuring a wide array of local and international dishes to energize your morning. For a relaxed coffee break or a quick snack, visit our cozy coffee shop, perfect for catching up with friends or enjoying a quiet moment with your favorite brew. For more substantial meals, our halal restaurant offers a delectable menu crafted to satisfy your cravings while respecting your dietary needs. Whether you're dining in or ordering from the comfort of your room, our 24-hour room service ensures that delicious options are always at your fingertips. With daily housekeeping to maintain a pristine environment, your stay is complemented by exceptional dining experiences that combine convenience, quality, and flavor.

Elegant Room Options at Four Points by Sheraton Surabaya, Tunjungan Plaza

Discover a variety of thoughtfully designed rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza, each crafted to provide comfort and flexibility for your stay. Choose from the Guest Room with 1 King Bed or 2 Double Beds, both offering 28 square meters of space, perfect for travelers seeking cozy yet spacious accommodations. For those desiring more room, the Larger Guest Room with 40 square meters or the Premium Suite with 40 square meters offer added comfort and elegance. Families and groups can enjoy the Deluxe Family Room with bunk beds or the Family Room with a Twin bed, accommodating up to four guests comfortably. For an even more luxurious experience, the 1 Bedroom Suite with 53 square meters provides a spacious retreat with a separate living area.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, the bustling heart of Surabaya, Indonesia's second-largest city. Located in the heart of the city, Four Points by Sheraton Surabaya, Tunjungan Plaza offers an ideal base for exploring all that this vibrant area has to offer. Surabaya Center is known for its lively atmosphere, rich history, and diverse cultural attractions. Immerse yourself in the vibrant energy of Surabaya Center as you explore the nearby Tunjungan Plaza, one of the largest shopping malls in Southeast Asia. Indulge in a shopping spree with a wide range of international and local brands, or savor a delicious meal at one of the many restaurants and cafes. Afterward, take a stroll along Jalan Pemuda, a bustling street lined with shops, boutiques, and street food stalls. For history enthusiasts, Surabaya Center offers a glimpse into the city's past. Visit the historic House of Sampoerna, a museum and cigarette factory that showcases the city's tobacco industry. Explore the Heroes Monument, a towering structure commemorating the Battle of Surabaya, a significant event in Indonesia's struggle for independence. Whether you're a shopaholic, history buff, or simply looking to soak up the lively atmosphere, Surabaya Center has something for everyone. And with Four Points by Sheraton Surabaya, Tunjungan Plaza as your home base, you'll have easy access to all the excitement and attractions this vibrant area has to offer.

Convenient Transportation from Surabaya Airport to Four Points by Sheraton Surabaya, Tunjungan Plaza

Located in the heart of Surabaya Center, Four Points by Sheraton Surabaya, Tunjungan Plaza offers a convenient and hassle-free arrival experience for guests flying into Surabaya, Indonesia. Surabaya is served by Juanda International Airport, which is located approximately 17 kilometers away from the hotel. To reach Four Points by Sheraton Surabaya, Tunjungan Plaza from Juanda International Airport, guests have several transportation options. The most convenient and popular choice is to take a taxi or a ride-hailing service from the airport. Taxis are readily available at the designated taxi stand outside the arrival terminal. It is recommended to use reputable taxi companies or ride-hailing apps to ensure a safe and reliable journey. The journey from the airport to the hotel takes around 45 minutes, depending on the traffic conditions. Alternatively, guests can also arrange for airport transfers through the hotel. Four Points by Sheraton Surabaya, Tunjungan Plaza offers airport pick-up services at an additional cost. Guests can contact the hotel in advance to arrange for a private car or shuttle service to pick them up from the airport. This option provides a seamless and comfortable transfer directly to the hotel, without the need to worry about navigating through the city. Whether guests choose to take a taxi or arrange for an airport transfer, they can expect a pleasant journey to Four Points by Sheraton Surabaya, Tunjungan Plaza. Upon arrival, they will be greeted by the hotel's warm and attentive staff, ready to provide a memorable stay in the heart of Surabaya.

Explore Surabaya's Iconic Landmarks and Attractions near Four Points by Sheraton Surabaya, Tunjungan Plaza

Located in the heart of Surabaya, Four Points by Sheraton Surabaya, Tunjungan Plaza offers easy access to some of the city's most iconic landmarks and attractions. Immerse yourself in the rich history and culture of Surabaya by visiting the nearby Sampoerna Museum. Housed in a beautifully restored Dutch colonial building, this museum showcases the fascinating history of the Sampoerna cigarette company and its impact on the city. For a breathtaking view of Surabaya, head to the Suramadu National Bridge. Spanning across the Madura Strait, this architectural marvel connects Surabaya with the island of Madura. Take a leisurely stroll along the bridge and soak in the stunning panoramic views of the city skyline and the surrounding islands. Nature lovers will appreciate the serene beauty of Bungkul Park. This urban park offers a peaceful escape from the bustling city, with lush greenery, jogging tracks, and a picturesque lake. Enjoy a picnic with friends and family or simply relax and unwind in this tranquil oasis. History enthusiasts shouldn't miss the opportunity to visit the Monkasel (Submarine Monument) and Tugu Pahlawan. The Monkasel is a decommissioned Russian submarine that has been turned into a museum, providing a unique insight into Indonesia's naval history. Tugu Pahlawan, also known as the Heroes Monument, is a towering landmark commemorating the heroes of the Battle of Surabaya. Climb to the top for a panoramic view of the city. Animal lovers can explore Surabaya's Zoo, home to a wide variety of species from around the world. Get up close and personal with elephants, tigers, orangutans, and more as you wander through the beautifully landscaped grounds. Religious landmarks in Surabaya include the Ampel Mosque and Muhammad Cheng Hoo Mosque. The Ampel Mosque is one of the oldest mosques in Surabaya and is considered a sacred site for Muslims. Muhammad Cheng Hoo Mosque, on the other hand, reflects the city's multicultural heritage and is dedicated to the Chinese admiral Cheng Ho. Lastly, don't forget to visit Jembatan Merah, a historic bridge that played a significant role during the Battle of Surabaya. This iconic landmark is a symbol of Surabaya's resilience and is a must-visit for history buffs. With its prime location near these landmarks and attractions, Four Points by Sheraton Surabaya, Tunjungan Plaza is the perfect base for exploring the vibrant city of Surabaya.

Convenient Public Transport Stations Near Four Points by Sheraton Surabaya, Tunjungan Plaza

Located in the heart of Surabaya, Four Points by Sheraton Surabaya, Tunjungan Plaza offers easy access to several public transport stations. Guests can conveniently explore the city using the nearby Semut Train Station, Gubeng Train Station, and Surabaya Kota. These train stations provide a hassle-free way to travel to various destinations within and outside the city. For those looking to explore Surabaya's cultural attractions, Sidotopo Train Station is within reach. This station serves as a gateway to visit popular landmarks such as the House of Sampoerna and the Heroes Monument. Additionally, the Ngagel and Pasar Turi Train Stations are also easily accessible from the hotel. These stations offer convenient connections to other cities in Indonesia, making it convenient for guests who wish to explore beyond Surabaya. With these public transport options, guests at Four Points by Sheraton Surabaya, Tunjungan Plaza can easily navigate the city and make the most of their stay.

Delicious Dining Options at Four Points by Sheraton Surabaya, Tunjungan Plaza

Four Points by Sheraton Surabaya, Tunjungan Plaza is surrounded by a variety of mouthwatering restaurants that cater to every palate. Guests can indulge in delectable Italian cuisine at Aiola Eatery or savor the rich flavors of traditional Indonesian dishes at BONCAFE MANYAR KERTOARJO and Soto Ayam 'Cak To' Undaan Wetan. Seafood lovers can feast on fresh catches at Layar Seafood KH Abdul Wahab Siamin, while those craving noodles can enjoy a steaming bowl of Kwetiau Medan at Apeng Kwetiau Medan - Kedung Doro. For a unique culinary experience, guests can try the famous Sate Klopo Ondomohen Bu Asih - Walikota Mustajab or the iconic Rawon Setan - Embong Malang. Other notable dining options include Soto Ambengan Pak Sadi, Wapo Resto - Airlangga, and Bon Ami Restaurant. With such a wide range of restaurants in the vicinity, guests at Four Points by Sheraton Surabaya, Tunjungan Plaza are spoiled for choice when it comes to dining.

Shop 'til you drop at Surabaya's vibrant shopping landmarks

Four Points by Sheraton Surabaya, Tunjungan Plaza is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just a stone's throw away is Central Point Mall, a modern shopping complex offering a wide range of international and local brands. For those looking to immerse themselves in Indonesian culture, Mirota Batik is the perfect place to browse through a stunning selection of traditional batik clothing and accessories. Nearby, Bratang Flower Market is a vibrant and colorful market where you can find an array of fresh flowers to brighten up your day. Wisata Rasa is a must-visit for food enthusiasts, offering a variety of local delicacies and traditional snacks. Pasar Keputran is a bustling market where you can find everything from fresh produce to clothing and household items. For a more upscale shopping experience, Grand City Mall and Marvell City are just a short distance away, offering a wide range of luxury brands and entertainment options. Vintage lovers will delight in exploring Newton Vintage Store, a treasure trove of unique clothing and accessories. Pasar Genteng is another bustling market where you can find a variety of goods, from clothing to electronics. And of course, Plaza Tunjungan, one of Surabaya's largest shopping malls, is right at your doorstep, offering an extensive selection of shops, restaurants, and entertainment venues. With such a diverse range of shopping landmarks surrounding the hotel, Four Points by Sheraton Surabaya, Tunjungan Plaza is the perfect destination for a shopping getaway.

Affordable Luxury: Experience Four Points by Sheraton Surabaya, Tunjungan Plaza

Indulge in the perfect blend of luxury and affordability at Four Points by Sheraton Surabaya, Tunjungan Plaza. With an average room price of just $91, this hotel offers exceptional value for money compared to the average price of a hotel room in Surabaya, which stands at $28. At Four Points by Sheraton Surabaya, Tunjungan Plaza, you can enjoy a world-class experience without breaking the bank. Immerse yourself in the stylish and contemporary ambiance of the hotel, where every detail has been carefully curated to ensure your utmost comfort. From spacious and well-appointed rooms to state-of-the-art amenities, this hotel offers everything you need for a memorable stay. Indulge in the hotel's exceptional facilities, including a fitness center, swimming pool, and spa, where you can unwind and rejuvenate after a long day of exploring Surabaya. With its convenient location near Tunjungan Plaza, one of the city's premier shopping destinations, you'll have easy access to a wide range of dining, entertainment, and retail options. Experience the best of Surabaya without compromising on quality or budget. Book your stay at Four Points by Sheraton Surabaya, Tunjungan Plaza today and discover why it's the perfect choice for both business and leisure travelers.

Fantastic Stay at Four Points by Sheraton Surabaya, Tunjungan Plaza

Guests of Four Points by Sheraton Surabaya, Tunjungan Plaza have raved about their fantastic stay at this hotel. From the lovely pool area to the kind and friendly staff, every aspect of their experience has been top-notch. The breakfast at the hotel is highly recommended, with a wide variety of delicious options to choose from. The comfortable rooms and excellent environment make for a truly enjoyable stay. The staff are not only helpful but also friendly, ensuring that guests feel welcome and well taken care of. With its great location, good facilities, and outstanding food, this hotel has left a lasting impression on its guests. The cleanliness of the hotel and the warm and friendly staff further add to the positive experience. Overall, Four Points by Sheraton Surabaya, Tunjungan Plaza is a very good hotel to stay at, with exceptional service and a convenient location next to a mall.

Exceptional Customer Ratings for Four Points by Sheraton Surabaya, Tunjungan Plaza

Four Points by Sheraton Surabaya, Tunjungan Plaza has received exceptional customer ratings, making it a top choice for travelers visiting Surabaya, Indonesia. With an impressive overall rating of 9.2, guests have consistently praised this hotel for its outstanding service and excellent value. One of the standout features of this hotel is its impeccable cleanliness, which has earned a remarkable rating of 9.3. Guests can expect spotless and well-maintained rooms, ensuring a comfortable and enjoyable stay. The attention to detail and high standards of cleanliness are evident throughout the entire property, creating a welcoming and hygienic environment for guests. The hotel's location is another aspect that has received rave reviews, with an impressive rating of 9.6. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether guests are here for business or leisure, the convenient location of Four Points by Sheraton Surabaya, Tunjungan Plaza allows them to explore the city with ease.

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Amenities and facilities

Exceptional9.1

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Massage
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Carpeting
  • Clothes rack
  • Complimentary tea
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Radio
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Towels

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
  • Vegan
  • Buffet
Restaurants on site
Lime Restaurant
  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

Location

JL. Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.6

Location

Airports
  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km
Public transportation
  • Gubeng Train Station
    1.5 km
Hospital or clinic
  • Puskesmas Kedungdoro
    280 m
Shopping
  • Tunjungan Plaza
    330 m
Convenience store
  • Indomaret
    370 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Tunjungan Plaza
    330 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.2 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    4.0 km
  • Pakuwon Food Festival
    7.1 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km
Nearby landmarks
  • Plaza Tunjungan
    140 m
  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Tunjungan Mall
    190 m
  • Top Ten & Coyote Bar
    230 m
  • KidZoona
    250 m
  • Puskesmas Kedungdoro
    280 m
  • DAISO
    280 m
  • Wisata Rasa
    290 m
  • Kantor Garuda Indonesia
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-in until18:00
Getting around
  • Distance from city center0 km
  • Travel time to airport (minutes)45
  • Airport transfer fee346000 IDR
Extras
  • Daily Internet/Wi-Fi fee0 IDR
  • Breakfast charge (unless included in room price)250000 IDR
The property
  • Year property opened2016
  • Number of floors12
  • Room voltage220
  • Non-smoking rooms/floorsno
  • Number of restaurants2
  • Number of bars/lounges1
Parking
  • Daily parking fee50000 IDR

Reviews of Four Points by Sheraton Surabaya, Tunjungan Plaza from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.2

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 10
  • 7.6
  • 10
  • 8.0
  • 10
  • 9.6
  • 10
  • 10

Most recent

  • Location score 9.6 out of 10 and is a high score in Surabaya
    Location9.6
  • Cleanliness score 9.4 out of 10 and is a high score in Surabaya
    Cleanliness9.4
  • Service score 9.4 out of 10 and is a high score in Surabaya
    Service9.4
  • Facilities score 9.1 out of 10 and is a high score in Surabaya
    Facilities9.1
  • Value for money score 9.1 out of 10 and is a high score in Surabaya
    Value for money9.1
High score for Surabaya

Rating

9+ Exceptional (781)
8-9 Excellent (116)
7-8 Very Good (130)
6-7 Good (24)
<6 Below Expectation (18)

Review summary

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This hotel has an excellent and friendly staff who provide great service. The location is convenient, as it's connected to Tunjungan Plaza mall, making shopping and dining easy. The breakfast is delicious, with a variety of choices including local cuisine. The rooms are clean and comfortable with good interior design, and some offer a great city view. Additionally, the hotel provides good value for money, with reasonable prices for its facilities and services.

Few reviews mention noise from poorly isolated rooms, with sounds from other rooms and hallway.

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Show reviews that mention 

Showing 1,069 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Martin from Malaysia
    Family with teens
    Guest Room, 1 King
    Stayed 1 night in July 2025

    “Exceptional Stay at Four Points by Sheraton Surabaya”

    Our stay at Four Points by Sheraton Surabaya was nothing short of outstanding. From the moment we arrived, the hospitality stood out — warm, genuine, and attentive. The staff made us feel truly welcome and well cared for throughout our visit. The room was very comfortable, immaculately clean, and thoughtfully designed — ideal for rest after a day in the city. Breakfast was superb, offering an impressive spread of both local delicacies and international favorites. Every morning felt like a culinary journey! The hotel’s location is a major plus — situated right in the heart of Surabaya and directly connected to Tunjungan Plaza, one of the biggest malls in the city. Whether you're here for shopping, dining, or entertainment, everything is just a few steps away. Facilities were also top-notch, perfect for both business and leisure. Whether it’s the pool, fitness center, or cozy lounge areas — everything is well-maintained and inviting. Highly recommended for anyone visiting Surabaya, whether for business or a relaxing city getaway. We would absolutely return!

    Reviewed July 24, 2025

    Dear Mr/s Martin, Thank you for sharing such a wonderful review. We are truly delighted to know that you enjoyed our warm hospitality, as well as the room and breakfast selection. Your kind words are a great motivation for our team to continue delivering memorable experiences for all our guests. We sincerely look forward to welcoming you and your family back to Four Points by Sheraton Surabaya, Tunjungan Plaza. Warm regards, Aris Kurniawan, Hotel Manager

    Responded September 19, 2025
    Four Points by Sheraton Surabaya, Tunjungan Plaza
  2. 10.0
    Exceptional
    Kelis from Malaysia
    Group
    Guest room, 2 Double
    Stayed 1 night in July 2025

    “Best Surabaya Experience ”

    The environment is excellent, the staff are professional and courteous, the bed is very comfortable, and the water pressure in the shower is strong. Right downstairs from the hotel is the SOGO department store — making it super convenient for dining, shopping, and entertainment. The highlight of my stay was definitely the international breakfast buffet. There’s a wide variety of freshly prepared dishes, and everything is ready to enjoy. While you’re having breakfast, the restaurant manager personally checks whether any food you’ve ordered hasn’t arrived yet and asks if there’s anything else you need — which will be promptly delivered. The service is truly outstanding. Highly recommended! 👍👍👍

    Reviewed July 08, 2025
  3. 10.0
    Exceptional
    Linda from Indonesia
    Family with teens
    Guest Room, 1 King
    Stayed 3 nights in August 2025

    “Excellent Performance”

    We always stay at Four Points Hotel Tunjungan because of their best services start from the outside of the Hotel,… they greet us and inside of the hotel the staff will greet us whenever we meet them, good location, delicious dishes (especially the specific dishes like rawon omellete), friendly and attentive staffs (especially for the restaurant staffs), comfortable, nice and clean rooms, good price for the room rate. I will recommend this hotel to families, friends, relatives and coleagues.

    Reviewed August 05, 2025

    Dear Mr/s Linda, Thank you for your continued trust in Four Points by Sheraton Surabaya, Tunjungan Plaza. We are truly pleased to know that you had a memorable stay with us. We greatly appreciate your recommendation to families, friends, and colleagues. We look forward to welcoming you back again soon at Four Points by Sheraton Surabaya, Tunjungan Plaza. Warm regards, Aris Kurniawan Hotel Manager

    Responded September 19, 2025
    Four Points by Sheraton Surabaya, Tunjungan Plaza
  4. 10.0
    Exceptional
    Mohd from Malaysia
    Family with young children
    Guest Room, 1 King
    Stayed 3 nights in August 2024

    “Exceptional Stay at Four Points by Sheraton Tunjungan Surabaya”

    My family and I recently had the pleasure of staying at the Four Points by Sheraton Tunjungan Surabaya, and we must say it was an exceptional experience from start to finish. Despite arriving late due to a flight delay from Kuala Lumpur, the hotel staff warmly welcomed us and promptly assisted with our check-in, making the process smooth and stress-free. The hotel is perfectly located in the heart of Surabaya, with direct access to Tunjungan Plaza, making it incredibly convenient for shopping and dining. Our room was spacious, modern, and impeccably clean. The beds were extremely comfortable, ensuring a good night's sleep for all of us after a busy day exploring the city. The amenities provided were top-notch, and the attention to detail in the room's design made it a very cozy and inviting space for our family. What truly sets this hotel apart is the outstanding service. Every staff member we encountered was warm, professional, and eager to assist with any request. From the seamless check-in process to the attentive room service, the hospitality was truly world-class. The breakfast buffet was another highlight of our stay. The variety of local and international dishes was impressive, and everything was freshly prepared and delicious. The restaurant staff were also very courteous, making the dining experience even more enjoyable for our entire family. The hotel's facilities, including the fitness center and swimming pool, were well-maintained and offered a great way for us to relax and unwind. The view of the city from the pool area was particularly stunning. Overall, our stay at the Four Points by Sheraton Tunjungan Surabaya exceeded our expectations. Whether you're in Surabaya for business or leisure, this hotel offers a perfect blend of comfort, convenience, and top-tier service. We highly recommend it and look forward to our next visit!

    Reviewed August 20, 2024
  5. 9.6
    Exceptional
    Ilyani from Singapore
    Family with teens
    Guest room, 2 Double
    Stayed 1 night in December 2024

    “Exceptional”

    Review of Four Points by Sheraton Surabaya Tunjungan Plaza Date of visit: 8 December 2024 I recently stayed at the Four Seasons Tunjungan Plaza, Surabaya, and it was an exceptional experience from start to finish. The service was excellent—the staff went above and beyond to ensure every need was met. They were attentive and accommodating, making me feel truly welcomed throughout my stay. The room was great, offering a perfect blend of comfort and luxury. It was well-maintained, spacious, and equipped with everything needed for a relaxing stay. The hospitality stood out; every interaction felt warm and genuine. The staff didn’t just do their jobs; they seemed genuinely happy to assist, which added to the overall experience. The food was fantastic—delicious, diverse, and beautifully presented. Whether it was breakfast, lunch, or dinner, every meal was a delight. Finally, I was impressed by how friendly the staff were with everyone. It was clear that they made every guest feel valued and special, which is a hallmark of great hospitality. Overall, my stay at the Four Seasons Tunjungan Plaza was unforgettable, and I highly recommend it to anyone visiting Surabaya. A well-deserved five stars!

    Reviewed December 09, 2024
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