Exterior view, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
GTS 2-Bedroom Deluxe Condo - Family room, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
Facilities, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
Exterior view, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
Food and beverages, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
Balcony/terrace, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)
Exterior view, Gatlinburg Town Square by Exploria Resorts in Gatlinburg (TN)

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8.4Excellent

2,491 reviews

2,491 reviews

Location 7.3
Cleanliness 6.7
Facilities 6.3
Service 6.3
See map

7.3Very good

Location rating score

Very good location
Excellent for walking
Parking
FREE
Walkable places
Trinity Episcopal Church
130 m
Log Cabin Candy Kitchen
150 m
St Mary's Catholic Church
230 m
Gatlinburg Convention Center
380 m
Elk's Plaza
390 m
Closest landmarks
The Rock Shop
440 m
Sugarland Cellars Winery
440 m
Smoky Mountain Gem Mine
450 m
Smoky Mountain Art
450 m
Star Cars Museum
490 m

Gatlinburg Town Square by Exploria Resorts

515 Historic Nature Trail, Gatlinburg, Gatlinburg (TN), United States, 37738 - See map

Conveniently situated in the Gatlinburg part of Gatlinburg (TN), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gatlinburg-Pigeon Forge Airport. Restaurant and spa are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Hygiene Plus

Daily housekeeping

Daily housekeeping

Balcony/terrace

Gift/souvenir shop

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

BBQ facilities

Swimming pool [indoor]

Hot tub

Fitness center

Spa

This property is in high demand!

8 travelers have booked today.

Value for money6.0
Location rating7.3

Rooms available at Gatlinburg Town Square by Exploria Resorts

GTS 1-Bedroom Condo
...
  • Room size: 68 m²/732 ft²
  • Balcony/terrace
  • 1 king bed & 1 sofa bed
Enter dates to see prices
GTV Studio
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 1 queen bed or 1 sofa bed
Enter dates to see prices
GTS 2-Bedroom Deluxe Condo
...
  • Room size: 85 m²/915 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Standard King Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
GTS 2-Bedroom Condo - Accessible
...
  • Room size: 85 m²/915 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
GTS Studio
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 1 queen bed and 1 sofa bed
Enter dates to see prices
GTS - 2 Bedroom Deluxe
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed and 2 single bed...
Enter dates to see prices
Apartment Two Bedrooms
...
    Enter dates to see prices
    GTS Studio - Accessible
    ...
    • Room size: 30 m²/323 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    Standard Queen Room
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 2 queen beds
    Enter dates to see prices

    Frequently asked questions

    What public parks are nearby Gatlinburg Town Square by Exploria Resorts?

    While lodging at Gatlinburg Town Square by Exploria Resorts, indulge in your early morning or evening wander at nearby park which include Herbert Holt Park, Twin Creeks Picnic Pavilion, and Mynatt Park.

    What are the property's policies for children's bedding at Gatlinburg Town Square by Exploria Resorts?

    Gatlinburg Town Square by Exploria Resorts's policy relating to children's bedding considers guests age 2 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    How long do travelers generally stay at Gatlinburg Town Square by Exploria Resorts?

    Verified past guests that have stayed at Gatlinburg Town Square by Exploria Resorts had an average nightly stay of 2 nights at this property.

    At what time of the year is Gatlinburg Town Square by Exploria Resorts most popular?

    Gatlinburg Town Square by Exploria Resorts's most popular month where verified guests travelers have stayed the most is in December.

    What was the average room rate for Gatlinburg Town Square by Exploria Resorts been in the past month?

    The typical room rate for Gatlinburg Town Square by Exploria Resorts in the past month is 121.08 USD, compared to city's average of 119.48 USD.

    What payment options are supported at Gatlinburg Town Square by Exploria Resorts?

    Gatlinburg Town Square by Exploria Resorts accepts up to 3, with payment card options including Visa, Discover Card, and MasterCard.

    What do visitors love most about Gatlinburg Town Square by Exploria Resorts?

    Verified guests that stayed at Gatlinburg Town Square by Exploria Resorts have given this property a rating of 7.333 for its exceptional location as the main highlight for their stay.

    What is the typical rating that verified Business travelers' have given to Gatlinburg Town Square by Exploria Resorts?

    Verified business travelers that have stayed at this property have given Gatlinburg Town Square by Exploria Resorts an average rating of 7.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that verified Couples' have given to Gatlinburg Town Square by Exploria Resorts?

    Past couple travelers that have stayed at this property have given Gatlinburg Town Square by Exploria Resorts an average rating of 8.3. You can look up on more in depth customer reviews, and remarks by filtering for a specific type of verified guest travelers down in the review section.

    What is the average rating that verified Families with older children have given to Gatlinburg Town Square by Exploria Resorts?

    Past families with older children that have stayed at this property have given Gatlinburg Town Square by Exploria Resorts an average rating of 7.8. You can check out more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

    What time is check-in and check-out at Gatlinburg Town Square by Exploria Resorts?

    Check-in is from 04:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified hours may be charged an additional fee.

    What is the closest airport to Gatlinburg Town Square by Exploria Resorts?

    The closest airport to Gatlinburg Town Square by Exploria Resorts is McMinn County Airport, 100.0 km away.

    Property ranking|Compared to 884 Gatlinburg (TN) properties
    Value for money score
    6/10
    Location score
    7.3/10
    Service score
    6.3/10
    Cleanliness score
    6.7/10
    Better than
    99
    %
    of Gatlinburg (TN) properties
    Better than
    99
    %
    of Gatlinburg (TN) properties
    Better than
    99
    %
    of Gatlinburg (TN) properties
    Better than
    99
    %
    of Gatlinburg (TN) properties
    More about Gatlinburg Town Square by Exploria Resorts

    More about Gatlinburg Town Square by Exploria Resorts

    Endless Entertainment at Gatlinburg Town Square by Exploria Resorts

    Gatlinburg Town Square by Exploria Resorts is a haven for entertainment enthusiasts. This charming resort offers a wide range of entertainment facilities that will keep guests of all ages entertained throughout their stay. For those seeking relaxation and rejuvenation, the spa at Gatlinburg Town Square is the perfect retreat. Indulge in a pampering session with a variety of treatments and massages that will melt away your stress and leave you feeling refreshed. If you're in the mood for some retail therapy, the gift and souvenir shop at the resort is a must-visit. Browse through a delightful collection of unique souvenirs, local crafts, and stylish accessories. Take home a piece of Gatlinburg's charm and treasure the memories of your vacation forever. With its exceptional entertainment facilities, Gatlinburg Town Square by Exploria Resorts ensures that every moment of your stay is filled with joy and excitement.

    Unparalleled Convenience Facilities at Gatlinburg Town Square by Exploria Resorts

    Gatlinburg Town Square by Exploria Resorts takes convenience to a whole new level with its exceptional range of facilities. Guests can enjoy seamless connectivity with complimentary Wi-Fi available in all public areas of the resort. Whether you're lounging by the pool, relaxing in the lobby, or sipping a refreshing drink at the on-site bar, you can stay connected and share your vacation moments with friends and family with ease. But that's not all! Gatlinburg Town Square also offers a host of other convenient amenities. Stay active and maintain your fitness routine at the well-equipped fitness center, complete with modern exercise equipment. If you're traveling with little ones, the resort's children's playground will keep them entertained for hours, allowing you to unwind and enjoy some well-deserved relaxation. Additionally, the resort provides ample parking space, ensuring that you can easily explore the charming attractions of Gatlinburg without any hassle. With these exceptional convenience facilities, Gatlinburg Town Square by Exploria Resorts promises a truly memorable and hassle-free stay for all guests.

    Delicious Dining at Gatlinburg Town Square by Exploria Resorts

    Indulge in a culinary adventure at Gatlinburg Town Square by Exploria Resorts, where a delightful array of dining options awaits you. Start your day with a freshly brewed cup of coffee at the charming coffee shop, where the aroma of roasted beans fills the air. Sip on your favorite espresso-based drink or savor a perfectly brewed drip coffee as you plan your day's activities in Gatlinburg. When hunger strikes, head to the on-site restaurant, where a delectable menu awaits. Offering a diverse selection of dishes, the restaurant caters to all taste buds. From hearty breakfasts to satisfying lunches and mouthwatering dinners, there is something to please every palate. Indulge in regional specialties or opt for international cuisine, expertly prepared by talented chefs. With a warm and inviting atmosphere, the restaurant is the perfect place to unwind and enjoy a memorable meal with loved ones. Whether you're craving a quick caffeine fix or a full-course feast, Gatlinburg Town Square by Exploria Resorts has you covered. Experience the delightful dining facilities that will leave you craving for more.

    Comfort and Variety at Gatlinburg Town Square by Exploria Resorts

    Discover a wide range of room options at Gatlinburg Town Square by Exploria Resorts, offering something for every traveler. From spacious 1-bedroom condos to cozy studios, there is a room type to suit your needs and preferences. Choose from the GTS 1-Bedroom Condo with a sofa bed and a king bed, or the GTS Studio with a queen bed or a sofa bed. For accessible accommodations, the GTS 1-Bedroom Condo - Accessible and GTS Studio - Accessible provide comfortable options with the same great amenities. If you're traveling with a larger group or family, the GTS 2-Bedroom Condo - Accessible, GTS 2-Bedroom Deluxe Condo, and GTS 2-Bedroom Premium Condo offer the perfect amount of space and flexibility. These room types feature a combination of single beds, king beds, and sofa beds to ensure everyone has a comfortable stay. By booking your stay at Gatlinburg Town Square by Exploria Resorts through Agoda, you can enjoy the best prices and a hassle-free experience. With Agoda's extensive network and user-friendly platform, finding and booking the perfect room is quick and easy. Don't miss out on the opportunity to experience the comfort and convenience of Gatlinburg Town Square by Exploria Resorts at unbeatable prices.

    Discover the Charm of Gatlinburg in Gatlinburg (TN), United States

    Nestled in the heart of the Great Smoky Mountains, Gatlinburg is a picturesque town that offers a perfect blend of natural beauty and small-town charm. Gatlinburg Town Square by Exploria Resorts is ideally located in this enchanting destination, allowing guests to experience the best of what Gatlinburg has to offer. Step outside the resort, and you'll find yourself surrounded by the stunning landscapes of the Smoky Mountains. From hiking trails that lead to breathtaking viewpoints to scenic drives through the national park, outdoor enthusiasts will be in awe of the natural wonders that await them. For a truly unforgettable experience, take a ride on the Ober Gatlinburg Aerial Tramway and witness panoramic views of the mountains as you ascend to the ski resort. In addition to its natural beauty, Gatlinburg is also known for its vibrant downtown area. Just a short walk from the resort, you'll find a charming collection of shops, restaurants, and attractions. Explore the unique boutiques and art galleries, indulge in delicious Southern cuisine, or catch a live performance at one of the local theaters. Don't forget to visit the iconic Gatlinburg Space Needle for a 360-degree view of the town and its surrounding mountains. Whether you're seeking outdoor adventures or a relaxing getaway, Gatlinburg has something for everyone. Gatlinburg Town Square by Exploria Resorts offers the perfect base to immerse yourself in the beauty and excitement of this captivating destination.

    Convenient Transportation Options to Gatlinburg Town Square by Exploria Resorts

    When traveling to Gatlinburg, Tennessee, visitors have several convenient transportation options to reach Gatlinburg Town Square by Exploria Resorts. The nearest airport to Gatlinburg is McGhee Tyson Airport (TYS), located approximately 45 miles away. Upon arrival, travelers can choose between various transportation methods to reach their destination. One option is to rent a car from the airport, which provides flexibility and convenience for exploring the area. Several car rental companies operate at McGhee Tyson Airport, allowing visitors to easily pick up their vehicle and drive to Gatlinburg Town Square. The journey takes approximately one hour, offering scenic views of the Smoky Mountains along the way. For those who prefer not to drive, airport shuttles and private transportation services are also available. These services offer a hassle-free option, with professional drivers taking passengers directly to Gatlinburg Town Square. It is recommended to book these services in advance to ensure a smooth and comfortable journey. Once at Gatlinburg Town Square by Exploria Resorts, guests can enjoy the resort's convenient location near popular attractions such as Great Smoky Mountains National Park, Ober Gatlinburg Ski Resort, and downtown Gatlinburg. With its comfortable accommodations and proximity to natural beauty and entertainment, Gatlinburg Town Square is the perfect base for exploring all that Gatlinburg has to offer.

    Explore the Natural Beauty of Great Smoky Mountains National Park near Gatlinburg Town Square

    Located in the heart of Gatlinburg, Tennessee, Gatlinburg Town Square by Exploria Resorts offers easy access to a variety of nearby landmarks and attractions. One of the most notable landmarks in the area is the Great Smoky Mountains National Park, which is just a short drive away from the resort. As the most visited national park in the United States, it is a must-visit destination for nature lovers and outdoor enthusiasts. With over 800 miles of hiking trails, breathtaking waterfalls, and diverse wildlife, the park offers endless opportunities for exploration and adventure. In addition to the national park, Gatlinburg Town Square is also conveniently located near several other attractions. For those seeking outdoor thrills, the Ober Gatlinburg Ski Area and Amusement Park is a popular choice. Whether you want to hit the slopes during the winter months or enjoy the thrilling rides and activities during the summer, Ober Gatlinburg offers year-round entertainment for the whole family. For a taste of local history and culture, visitors can explore the Christ in the Smokies Museum & Gardens, which showcases a collection of lifelike wax figures depicting scenes from the life of Christ. The museum also features beautifully landscaped gardens, providing a serene and peaceful setting. Additionally, the Smoky Mountain Winery offers wine enthusiasts the chance to sample a variety of locally produced wines, while the Smoky Mountain Art gallery showcases the works of talented local artists. With so many landmarks and attractions nearby, Gatlinburg Town Square is the perfect base for experiencing all that Gatlinburg has to offer.

    Delicious Dining Options Just Steps Away

    When it comes to dining, Gatlinburg Town Square by Exploria Resorts has you covered with an array of fantastic restaurants just steps away. Start your day off right with a hearty breakfast at Flapjack's Pancake Cabin or Flap Jacks, where you can indulge in mouthwatering pancakes and other breakfast favorites. For a taste of authentic Mexican cuisine, head to No Way Jose's, known for its flavorful dishes and vibrant atmosphere. If you're in the mood for a casual lunch or dinner, Mountain Edge Grill offers a diverse menu featuring everything from juicy burgers to fresh salads. For a quick bite, Subway is a convenient option, while LeConte Deli Ober Gatlinburg is perfect for grabbing a delicious sandwich to enjoy on the go. Looking for pizza? Look no further than Ski Mountain Pizza, where you can savor a slice of cheesy goodness. For those craving seafood, the Smoky Mountain Trout House is a must-visit, serving up a delectable selection of fresh trout dishes. If you're in the mood for a classic American sports bar experience, Drafts Sports Bar & Grill is the place to be. And for a fine dining experience, the Greenbrier Restaurant offers a cozy ambiance and a menu filled with mouthwatering dishes. With these incredible dining options just moments away, you'll never have to worry about finding a delicious meal during your stay at Gatlinburg Town Square.

    Shop 'til You Drop in Gatlinburg

    Gatlinburg Town Square by Exploria Resorts is surrounded by an array of unique and charming shopping landmarks. Just a short walk away, you'll find Smoky Mountain Angler, a haven for fishing enthusiasts with its wide selection of fishing gear and equipment. For adventure seekers, the NOC (Nantahala Outdoor Center) offers everything you need for outdoor activities, from hiking and camping gear to kayaks and rafts. Art lovers will be delighted by the Dragonfly Art Dimensions Gallery, where you can admire and purchase beautiful artworks created by local artists. Crossedthreads Needlework Store is a must-visit for crafters, offering a wide range of embroidery and cross-stitch supplies. Jake and Angie's Wood Art is a hidden gem, showcasing exquisite handcrafted wooden pieces that make for unique souvenirs. Happy Hiker is the go-to store for all your hiking needs, offering a wide selection of shoes, backpacks, and outdoor clothing. For those interested in yarn and knitting, the Smoky Mountain Spinnery is a paradise, with its extensive collection of high-quality yarns and knitting accessories. The Clock Peddler is a fascinating shop where you can browse through a variety of antique and vintage clocks. Beneath the Smoke is a boutique that specializes in handmade bath and body products, perfect for indulging in a little self-care. Lastly, Miss Sadie's Old Time Photos offers a fun and nostalgic experience, where you can dress up in vintage costumes and have your picture taken. With such a diverse range of shopping landmarks nearby, Gatlinburg Town Square by Exploria Resorts is the perfect destination for a memorable shopping spree.

    Affordable Luxury at Gatlinburg Town Square by Exploria Resorts

    Experience the perfect blend of comfort, convenience, and affordability at Gatlinburg Town Square by Exploria Resorts. With an average price of $183 per room, this charming hotel offers exceptional value for money in the heart of Gatlinburg, Tennessee. What sets Gatlinburg Town Square apart is its ability to provide a luxurious experience without breaking the bank. While the average price of a hotel room in Gatlinburg is also $183, Gatlinburg Town Square offers so much more for the same price. From spacious and well-appointed rooms to a wide range of amenities, every aspect of your stay is designed to exceed your expectations. Whether you're seeking a romantic getaway or a family vacation, Gatlinburg Town Square offers the perfect accommodation option at a competitive price. Soak in the breathtaking mountain views, relax by the outdoor pool, or explore the nearby attractions - all without worrying about your budget. Book your stay at Gatlinburg Town Square by Exploria Resorts and indulge in an unforgettable experience at an unbeatable price.

    A Memorable Stay at Gatlinburg Town Square by Exploria Resorts

    Discover a truly unforgettable vacation experience at Gatlinburg Town Square by Exploria Resorts. With its stunning customer ratings and exceptional amenities, this resort is the perfect choice for a relaxing getaway in Gatlinburg, Tennessee. Renowned for its outstanding cleanliness and prime location, Gatlinburg Town Square has received an impressive overall rating of 7.3 from satisfied guests. The resort's commitment to maintaining a pristine environment ensures that every corner of the property is immaculate, providing guests with a comfortable and hygienic stay. Situated in the heart of Gatlinburg, this resort boasts a convenient location that allows guests to easily explore the area's attractions, shops, and restaurants, making it an ideal base for an adventure-filled vacation. At Gatlinburg Town Square, guests can expect excellent staff performance and a warm, welcoming atmosphere. With a rating of 6.4 for staff performance, the resort's dedicated team goes above and beyond to ensure that every guest's needs are met. Whether you require assistance with booking activities, recommendations for local attractions, or simply a friendly chat, the staff at Gatlinburg Town Square is always ready to provide exceptional service and make your stay truly memorable.

    Show less

    Amenities and facilities

    Good
    Facilities

    6.3

    Languages spoken
    • English
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Hot tub
    • Spa
    • Spa/sauna
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • First aid kit
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • BBQ facilities
    • Coffee shop
    • Restaurants
    • Vending machine
    Services and conveniences
    • Concierge
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Gift/souvenir shop
    • Laundry service
    • Smoke-free property
    • Smoking area
    For the kids
    • Family room
    • Playground
    • Swimming pool [kids]
    Access
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Service animals are welcome
    Getting around
    • Car park [free of charge]
    Available in all rooms
    • Air conditioning
    • Balcony/terrace
    • Coffee/tea maker
    • Daily housekeeping
    • Dishwasher
    • Free bottled water
    • Full kitchen
    • Hair dryer
    • Ironing facilities
    • Kitchenette
    • Microwave
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Shower
    • Sofa
    • Telephone
    • Toiletries
    • Wi-Fi [free]

    Location

    515 Historic Nature Trail, Gatlinburg, Gatlinburg (TN), United States, 37738
    Very good
    Location

    7.3

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-1 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 2 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from16:00
    • Check-out until10:00

    Reviews of Gatlinburg Town Square by Exploria Resorts from real guests

    Provided by verified guests of Agoda
    6.5
    Good
    Location7.3
    Cleanliness6.7
    Facilities6.3
    Service6.3
    Value for money6.0
    High score for Gatlinburg (TN)
    Rating
    9+ Exceptional (0)
    8-9 Excellent (1)
    7-8 Very Good (0)
    6-7 Good (0)
    <6 Below Expectation (3)
    Showing 4 verified guest comments
    6.0
    Edward from United States
    Couple
    GTV Studio
    Stayed 2 nights in January 2024

    Not a good choice”

    We stayed there for two nights. The location is okay; close to the town center. The hotel is basically some old apartment buildings with a basic service desk located across the street. There is no daily room cleaning. The room is clean though.

    Reviewed January 30, 2024
    8.8
    Excellent
    Ying from United States
    Family with teens
    GTS 2 Bedroom Premium
    Stayed 3 nights in October 2023

    Excellent”

    Good location. Good layout for two bedroom condo.

    Reviewed October 24, 2023
    2.0
    melissa from United States
    Family with teens
    Stayed 2 nights in August 2022

    Disgusting bait and switch after booking ”

    Went online looked at photos of the hotel and the rooms. Called to verify I was booking directly with the hotel and they said yes. I booked a room with a balcony two queen beds look at the photos everything looked beautiful it showed an indoor pool that goes out to the outdoor pool beautiful lights in a lobby waterfall everything looked phenomenal. I was excited to book the hotel showed my husband both of us are like perfect Gatlinburg hotel not too far to walk into town we booked two nights. We pulled up to the hotel and said he looks fine we were told to check him down the street. We drove down the street to the address of 515 historic Trail the office was run down dirty a mess the people working front desk Look like they had no idea what they were doing. Parking lot was disgusting it looked like an old rundown hotel that you would find out in the middle of nowhere. They said OK we got your room and I said weird he said right over here and I was like no we’re supposed to be at the resort down the street and they said nope we’re putting you here and I said no I paid for down the street at the resort with the indoor pool and the beautiful lobby and everything and he said no we’re putting you here he put me in a room where it look like it had not been cleaned in years the carpet was filthy and disgusting full of stains the coverlet on the bed had stains the towel in the bathroom had make up and chunk on it. The stairs were covered in spiderwebs dirt filth the slider knob was broken and falling off and the balcony was disgusting and the railing wasn’t even painted. There were a huge hornets nest and bees flying everywhere the pool where they booked us in was covered full of mold dirt leaves unpainted it look like it was from a horror movie. But and to top it off we were terrified of bedbugs the bathroom was gross tails were broken it was disgusting. It smelled musty and old and gross they would not give us a refund they would not move us unless we paid another $400.

    Reviewed August 20, 2022
    6.0
    Randy from United States
    Family with young children
    GTS Studio
    Stayed 1 night in April 2021

    Not a good value ”

    The room was supposed to be twin beds. Not. No staff to be seen Bed spead was dirty Elevator was broken and wasn't fixed when we left

    Reviewed April 17, 2021
    This is a popular property. Don't miss out!

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