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Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino
Grand Diamond City Hotel and Casino

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6.7

Good

183 reviews

183 reviews

See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Battambang Airport 96.3 km
Siem Reap International Airport 139.4 km
Nakhonratchasima Airport 146.1 km
Trat Airport 155.4 km
Surin Bhakdi Airport 168.8 km
Buriram Airport 189.8 km
Suvarnabhumi Airport 194.8 km
U-Tapao International Airport 200.8 km

Grand Diamond City Hotel and Casino

998F, Group 50, Kbal Spean Village Poipet Commune, Nimit Thmei, Ou Chrov, Cambodia - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Nimit Thmei part of Ou Chrov, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Sauna

Facilities

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Steam room

Spa

Front desk [24-hour]

Check-in/out [express]

Value for money6.4
Location rating7.7

Rooms available at Grand Diamond City Hotel and Casino

Diamond Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 2 single beds and 1 queen b...
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Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed or 2 single beds
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Grand Suite
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 single beds and 1 queen b...
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Premier Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 king bed
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Club Suite
...
  • Room size: 45 m²/484 ft²
  • Shower
  • 1 queen bed
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Club Deluxe
...
  • Room size: 45 m²/484 ft²
  • Shower
  • 1 king bed
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Classic Club Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 queen bed
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Superior Room
...
  • Room size: 25 m²/269 ft²
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Grand Diamond Suite
...
  • Room size: 120 m²/1292 ft²
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Room Assigned on Arrival
...
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    Frequently asked questions

    What time is check-in and check-out at Grand Diamond City Hotel and Casino?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Grand Diamond City Hotel and Casino?

    Grand Diamond City Hotel and Casino is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Grand Diamond City Hotel and Casino also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Diamond City Hotel and Casino has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Ou Chrov with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Grand Diamond City Hotel and Casino?

    Grand Diamond City Hotel and Casino does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Grand Diamond City Hotel and Casino?

    Restaurants including Destiny Cafe are popular in Grand Diamond City Hotel and Casino’s neighborhood which is known as Nimit Thmei.

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    Explore the neighborhood

    What people love about Grand Diamond City Hotel and Casino

    • 8.8

      Excellent

      "Still, a decent place to stay, and although I did well in the Casino, the atmosphere there makes the game not the least bit enjoyable."

      Robert

      |

      July 14, 2019

    • 8.4

      Excellent
      Breakfast

      "The free breakfast was very "Thai food orientated"."

      Graham

      |

      September 9, 2018

    • 8.4

      Excellent

      "The bed was very comfortable."

      Graham

      |

      September 9, 2018

    Overall rating:

    6.7

    Good
    183 reviews
    Cleanliness
    6.6
    Facilities
    6.3
    Location
    7.7
    Read all reviews >
    More about Grand Diamond City Hotel and Casino

    More about Grand Diamond City Hotel and Casino

    Grand Diamond City Hotel and Casino

    The superior services and facilities offered at Grand Diamond City Hotel and Casino will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Ou Chrov can be assisted with taxi, car hire and shuttle services available.
    Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Diamond City Hotel and Casino.
    In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Grand Diamond City Hotel and Casino. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
    Guests are guaranteed a comfortable stay while at Grand Diamond City Hotel and Casino. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms.
    You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


    Dining and things to do

    What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out karaoke rooms, bar, nightclub and casino for some in-house nighttime fun.
    Never let a day go wasted when you're at Grand Diamond City Hotel and Casino with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, salon, steam room, spa and sauna. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's dart board.
    You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


    Reasons to stay here

    Verified reviews for this hotel's food and dining options score it better than 88% of accommodations in the city.

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    Amenities and facilities
    Good
    Facilities

    6.3

    Most talked about facilities

    Breakfast

    5 mentions

    Food & Dining

    2 mentions

    Internet

    2 mentions

    Housekeeping

    2 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Filipino
    • Khmer
    • Lao
    • Malay
    • Thai

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Billiards
    • Casino
    • Dart board
    • Exercise area
    • Karaoke
    • Massage
    • Nightclub
    • Sauna
    • Spa
    • Steam room
    • Tours

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Concierge
    • Convenience store
    • Currency conversion service
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Gift/souvenir shop
    • Hair salon
    • Laundry service
    • Luggage storage
    • Postal service
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room

    Access

    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Car park [free of charge]
    • Rental car
    • Shuttle service
    • Taxi service
    • Transport to airport

    Available in all rooms

    • A/C
    • Complimentary drinking water
    • Desk
    • Free welcome drink
    • Hair dryer
    • Mirror
    • Non-smoking
    • Phone
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Seating area
    • Shower
    • Smoking allowed
    • Toiletries
    • Towels
    • Wake up call
    • Wi-Fi
    • Wi-Fi [complimentary]
    Food and dining
    Breakfast options
    • American
    • Asian
    Location
    998F, Group 50, Kbal Spean Village Poipet Commune, Nimit Thmei, Ou Chrov, Cambodia
    Very good
    Location

    7.7

    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 2-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    The property

    • Number of rooms 349

    Reviews of Grand Diamond City Hotel and Casino from real guests

    Provided by verified guests of Agoda
    Cleanliness6.6
    Facilities6.3
    Location7.7
    Room comfort and quality6.3
    Service6.8
    Value for money6.4
    High score for Ou Chrov
    Rating
    9+ Exceptional (3)
    8-9 Excellent (7)
    7-8 Very Good (14)
    6-7 Good (14)
    <6 Below Expectation (25)
    Time of the year
    Mar - May (11)
    Jun - Aug (20)
    Sep - Nov (13)
    Dec - Feb (19)
    All guests (183)
    All room types
    All languages

    Show reviews that mention 

    Showing 63 verified guest comments
    1234
    7.0
    Very good
    beverley from Australia
    Couple
    Stayed 1 night in October 2012

    great casino if that is what you want ”

    one of the largest casino rooms around

    the grand diamond city hotel&casino is there for the gamblers of which i am not one and alltough i can admire the effort put into the gambling halls i was there for the nights accomodation which was adequate without being great the breakfast which is served across the road from the hotel is also adequate but i must confess i did not pay a fortune for the room so it would be still value for money

    Reviewed November 15, 2012

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    8.8
    Excellent
    Robert from United States
    Solo traveler
    Deluxe Room
    Stayed 1 night in July 2019

    Excellent”

    Nice hotel though the sterile atmosphere in the casino makes it one for hardcore gamblers only. Had what was called an American Breakfast in the restaurant and it was mostly inedible. Still, a decent place to stay, and although I did well in the Casino, the atmosphere there makes the game not the least bit enjoyable.

    Reviewed July 14, 2019

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    6.7
    Good
    MARK from Thailand
    Business traveler
    Stayed 1 night in December 2011

    Best location, decent rooms & best gambling floor”

    1st hotel directly after Thai immigration, large variety of table games

    Deluxe rooms were decent for the price. No in-room safe. No smoke smell, but the hotel, casino, hallways, and building was a little worn. Toothbrush, and clean towels. Nothing special about the view of Thai side and Holiday casino. The beds were typical Asian Boutique Traditional with wooded semi noisy frame especially when you move. Food outlets were decent, but nothing special. The area around the hotel is a bit dirty and not recommended for families. Many foreigners seen in the area as the gateway to Cambodia. Watch out for the foreigner visa scam. It is only 20 USD + 100-200 baht tea money. Only give your passport to the official at the Cambodian immigration table. Thai do not need a visa, but foreigners need a Cambodian visa (you don't need to go to any consulate near by for that) and entry stamp to return to Thailand and maybe plane tickets.

    Reviewed December 14, 2011

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    8.4
    Excellent
    Edward from Canada
    Solo traveler
    Stayed 5 nights in January 2017

    Good hotel”

    Only hotel in area with Internet. Others make you pay U$D:20/day but Diamond it is free. This is the reason I like it here. Good Front Desk

    Reviewed February 07, 2017

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    6.8
    Good
    James from Thailand
    Couple
    Deluxe Room
    Stayed 2 nights in March 2018

    Nice enough but over priced”

    The hotel and casino are nice enough although the whole place could use some renovation. Breakfast is good and staff are friendly and helpful. The only reason I wouldn't recommend this place to others is that the price per night of 65 USD per night is too much.

    Reviewed March 28, 2018

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    8.4
    Excellent
    Graham from Thailand
    Solo traveler
    Premier Deluxe
    Stayed 1 night in September 2018

    Excellent”

    The food range and quality were excellent. The free breakfast was very "Thai food orientated". They had a range of small cakes available. A cup of tea was very thick and had Carnation milk in it. All I really wanted was a cup of tea and some toast. They had a massive selection of Thai foods and staff to serve it to you. The bath in my room was a bit knackered. The bed was very comfortable. I suppose when you are in Cambodia you are a very long way from any Englishness.

    Reviewed September 09, 2018

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    8.8
    Excellent
    Kriskrai from Thailand
    Family with teens
    Diamond Suite
    Stayed 1 night in July 2017

    Good location and staff assistances”

    Great things are staff hospitality and assistance in processing at the border both on Thailand and Cambodia side, great location situated very close to border, rooms were clean and spacious, however, a bit too old and renovation is needed, overall recommended.

    Reviewed August 01, 2017

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    7.2
    Very good
    Manfred from Germany
    Business traveler
    Premier Deluxe
    Stayed 1 night in September 2017

    Casino & Relaxe”

    Good restaurant even though the licor store and breakfast offered by the hotel is located on the oposite side - breakfast is much better in the hotels restaurant - staff leads you to the winning machines and if you are lucky leave a few baht for them - all machines work with THB - the bank wins as usual - at present there are some construction works in progress it is dirty and hot and ugly outside - ac, cold drinks, some gambling, good food inside.

    Reviewed September 24, 2017

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    8.0
    Excellent
    azrul from Malaysia
    Business traveler
    Stayed 1 night in February 2017

    Gooooood ”

    Good place to sleep if ur planning to stay overnight nearby border, casino is always open! Enjoy

    Reviewed November 13, 2017

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    4.3
    James from Canada
    Couple
    Stayed 1 night in July 2012

    Awful”

    Location to cross the border

    I have never written a negative review of a hotel here, but this one really deserves it. It is really difficult to give all the reasons why this hotel was so terrible. The room was very dirty. There was blood on the blanket. There were no amenities in the bathroom. There is no way this hotel deserves four stars. We had not printed our reservation voucher, and the receptionist refused to print it for us. Normally other hotels always have this voucher prepared for us. Finally, we asked where we could go to get it printed, and she said there was nowhere available in the area. In fact there was an Internet shop only a few minutes away. Generally speaking, Poipet is not a very nice place to stay. Probably you only need to stay there for one night to cross the border into Thailand. Well as I said, I have never written a negative review of a hotel, but do yourself the favor and choose another hotel. I have a feeling most of the hotels in Poipet are not so good, but at least you can avoid this one!!! Finally, even if you pay for Internet, it will not be available in your room. You must use the Internet in the lobby only. Good luck to anyone going to Poipet, which should not reflect negatively on your trip to Cambodia where the people were actually very friendly and helpful.

    Reviewed July 24, 2012

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    3.6
    Louis from United States
    Couple
    Stayed 2 nights in April 2017

    Review in English - from seasoned traveler”

    Let me begin with PoiPet itself is a corrupt cesspool. That aside, permit us to talk about the hotel itself. FILTHY DIRTY UGLY, nothing like you would expect from a hotel associated with a Casino. Our bed had hairs and semen stains from some previous guest (although management insisted the rooms had been cleaned and linens changed - oh, and they wouldn't change them again) It was impossible to sleep with noise and smells. Non smoking areas... ha ha ha .. sure. Not! We had booked two nights, but only stayed one. Now about the staff.. living in Thailand we are used to service staff ignoring us from time to time. Here it was all the time... Even the casino dealers and staff didn't really care.. and certainly didn't smile.. just little unhappy robots. The one somewhat redeeming feature was the restaurant Chillax. The food was well prepared and tasty. I think a foreign chef. However, skip the included breakfast (downstairs across the street) unless you have interpreter with you. Food poor at best and staff..well you can guess. Bottom line.. do yourself a favor.. if you have reason to stay, stay on the Thai side of the border. And be sure to learn about the border problems (google it) if you are passing through. What time to cross, etc. Why satisfactory score on location.. the hotel is on the main road through between the borders. Even so, don't wander around at night. We did a little to look at other casinos... was always looking behind us.

    Reviewed May 07, 2017

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    6.8
    Good
    Siong from Malaysia
    Solo traveler
    Stayed 1 night in October 2016

    Lacking of basic items”

    With such high price, there was no complementary bottle water in the room. Moreover, there was no soap / shower foam provided.

    Reviewed October 31, 2016

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    7.6
    Very good
    hock from Thailand
    Couple
    Premier Deluxe
    Stayed 2 nights in August 2019

    Grand diamond”

    Near to the border and the custom for arrival and departure. The room is normal and looks old.

    Reviewed August 28, 2019

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    4.8
    David from France
    Solo traveler
    Stayed 1 night in July 2017

    Bad experience”

    The room was awful, not the same as the photos shown on advertisement. No full curtain to hide the sun. No equipment such as gym room and breakfast was so disgusting that I ate only one time and then have eaten outside.

    Reviewed July 22, 2017

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    5.2
    John from United States
    Couple
    Premier Deluxe
    Stayed 1 night in August 2017

    Crotch of the country”

    After having lived in Las Vegas for a long time. Calling this is a "casino / resort " is a stretch.

    Reviewed August 07, 2017

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    7.2
    Very good
    Motoki from Japan
    Solo traveler
    Premier Deluxe
    Stayed 1 night in August 2017

    One of the best hotels in Poipet”

    Location is good, quite close to the border. Water drain in shower room is not good as others.

    Reviewed September 07, 2017

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    6.0
    Bob from United States
    Couple
    Stayed 1 night in November 2016

    Old place needs remodeling ”

    Lots of mosquitoes in rooms and hallway no safes in the rooms the restaurant in the lobby is great but pricey ,for drinks

    Reviewed November 21, 2016

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    5.6
    Tay from Singapore
    Solo traveler
    Premier Deluxe
    Stayed 1 night in June 2019

    Not value for money”

    Old hotel and expensive

    Reviewed June 10, 2019

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    2.8
    Bernard from Singapore
    Business traveler
    Premier Deluxe
    Stayed 7 nights in January 2019

    Free upgrade”

    Had been staying this hotel regularly and not flexible for upgrade or remain the sane room for 2 days. House keeping change bedsheet and quilt cover with stain on day one check in.

    Reviewed January 28, 2019

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    7.6
    Very good
    Philip from United Kingdom
    Couple
    Deluxe Room
    Stayed 1 night in July 2019

    good if you like to gamble”

    good for a stop at the border

    Reviewed October 20, 2019

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    1234
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