This property is in high demand!
5 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Rooms have great space.



Great value for money, can’t go wrong
Free Wi-Fi
Car park
Front desk [24-hour]
Restaurants
Bar
Family room
Luggage storage
Breakfast
5 travelers have booked today.
Based on 420 verified reviews
8.7
8.6
8.6
8.4
8.1
7.5
Nearest transportation options
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Birmingham Snow Hill Railway Station is within 0.34 km
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Birmingham Moor Street Train Station is within 0.79 km
Location rating score
| Value for money | 8.4 |
| Location rating | 8.6 |
| Nearest airport | Birmingham Airport (BHX) |
| Distance to airport | 11.6 km |
8.7
Excellent
8.5
Excellent
8.7
Excellent
8.3
Excellent
Delight in your getaway the best way with a beverage in your hand at Holiday Inn Express Birmingham-Snow Hill By IHG's bar accessible right in front of your doorstep for whenever you need a drink or two.
Holiday Inn Express Birmingham-Snow Hill By IHG features car park nearby for all guests traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Holiday Inn Express Birmingham-Snow Hill By IHG's policy pertaining to children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Holiday Inn Express Birmingham-Snow Hill By IHG has a total of 239 rooms.
Verified past guests that have stayed at Holiday Inn Express Birmingham-Snow Hill By IHG had an average nightly stay of 2 nights at this property.
Holiday Inn Express Birmingham-Snow Hill By IHG supports up to 6, with payment card options consisting of Visa, MasterCard, UnionPay, and American Express.
Past business travelers that have stayed at this property have given Holiday Inn Express Birmingham-Snow Hill By IHG an average rating of 7.6. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Holiday Inn Express Birmingham-Snow Hill By IHG an average rating of 8.0. You can search for more specific customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Holiday Inn Express Birmingham-Snow Hill By IHG an average rating of 8.2. You can look up more specific customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Start your mornings right, with the continental and buffet breakfast options available at Holiday Inn Express Birmingham-Snow Hill By IHG.

Experience Comfort and Convenience at Holiday Inn Express Birmingham-Snow Hill
Welcome to Holiday Inn Express Birmingham-Snow Hill, a modern and stylish 3-star hotel located in the heart of Birmingham, United Kingdom. With its prime location and excellent amenities, this hotel is the perfect choice for both business and leisure travelers.
Step into our inviting lobby and experience warm hospitality from our friendly staff. With 239 well-appointed rooms, you can rest assured that your stay will be comfortable and relaxing. Each room is tastefully decorated and equipped with modern amenities to ensure a pleasant stay. Whether you are traveling alone, with a partner, or with your family, we have the perfect room to suit your needs.
Check-in at Holiday Inn Express Birmingham-Snow Hill is from 03:00 PM, allowing you plenty of time to settle in and unwind after your journey. Our efficient and professional staff will ensure a smooth check-in process, so you can start enjoying your stay right away. Check-out is until 11:00 AM, giving you ample time to enjoy a leisurely breakfast before departing.
Please note that our child policy states that children are not allowed to stay free of charge. However, we do offer extra charges for children, making it convenient for families to stay with us. Our hotel is family-friendly, and we provide a comfortable and safe environment for children of all ages.
At Holiday Inn Express Birmingham-Snow Hill, we strive to provide our guests with the utmost comfort and convenience. With our modern facilities, excellent service, and prime location, we guarantee a memorable stay in Birmingham. Book your stay with us today and experience the best that this vibrant city has to offer.
Unwind and Socialize at Holiday Inn Express Birmingham-Snow Hill's Entertainment Facilities
At Holiday Inn Express Birmingham-Snow Hill, we understand the importance of relaxation and socializing during your stay. That's why we offer an array of entertainment facilities to ensure you have a memorable and enjoyable experience.
Step into our vibrant bar, where you can kick back and unwind after a long day of exploring the vibrant city of Birmingham. Sip on your favorite cocktail or indulge in a refreshing beer while enjoying the lively atmosphere and mingling with fellow travelers.
For those looking to socialize and connect with others, our shared lounge and TV area is the perfect spot. Catch up on your favorite shows or cheer on your favorite sports team on the large flat-screen TVs. The comfortable seating arrangements provide a cozy and inviting space to relax and engage in conversations with fellow guests.
Whether you're seeking a place to unwind or connect with others, Holiday Inn Express Birmingham-Snow Hill's entertainment facilities are designed to cater to your needs. Experience a delightful blend of relaxation and socializing during your stay with us.
Stay Active at Holiday Inn Express Birmingham-Snow Hill's Sports Facilities
At Holiday Inn Express Birmingham-Snow Hill, we understand the importance of staying active, even while traveling. That's why we offer a range of sports facilities to help you maintain your fitness routine. Our state-of-the-art fitness center is equipped with modern exercise machines and weights, allowing you to engage in a full-body workout. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape.
In addition to our fitness center, we also offer a free fitness center for our guests. This facility is perfect for those who prefer a more casual workout or want to try out different exercise options. You can enjoy a variety of fitness equipment, including treadmills, stationary bikes, and elliptical machines. Our free fitness center is open 24/7, so you can work out at your convenience, whether it's early in the morning or late at night.
With our comprehensive sports facilities, you can enjoy a fulfilling workout experience during your stay at Holiday Inn Express Birmingham-Snow Hill. Stay active and energized throughout your trip with our top-notch fitness center and free fitness center.
Convenience Facilities at Holiday Inn Express Birmingham-Snow Hill
At Holiday Inn Express Birmingham-Snow Hill, guests can expect a range of convenience facilities that cater to their every need. The hotel's concierge service is readily available to assist with any queries or requests, ensuring a hassle-free stay for all visitors. Whether it's recommendations for local attractions or assistance with transportation, the knowledgeable staff are always on hand to provide helpful guidance.
For those who need to stay connected, the hotel offers complimentary Wi-Fi in all rooms and public areas. Whether you're catching up on work emails or streaming your favorite shows, you can enjoy seamless internet access throughout your stay. Additionally, the hotel provides daily housekeeping to ensure that your room is always clean and comfortable.
Holiday Inn Express Birmingham-Snow Hill also offers convenient amenities such as luggage storage, allowing guests to securely store their belongings before check-in or after check-out. Furthermore, the hotel has a designated smoking area for those who wish to indulge in a cigarette without having to leave the premises.
With these excellent convenience facilities, Holiday Inn Express Birmingham-Snow Hill ensures that guests have a stress-free and enjoyable stay, whether they are traveling for business or leisure.
Convenient Transport Facilities at Holiday Inn Express Birmingham-Snow Hill
At Holiday Inn Express Birmingham-Snow Hill, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of convenient transport facilities to ensure your stay is stress-free and enjoyable.
For guests traveling by car, our hotel provides a spacious and secure car park. You can rest assured knowing that your vehicle is in safe hands while you explore the vibrant city of Birmingham. Please note that car park charges are applied, but our reasonable rates make it a cost-effective option for guests who prefer to drive.
If you prefer to leave the driving to someone else, our hotel also offers a reliable taxi service. Our friendly and knowledgeable staff will be happy to assist you with booking a taxi to your desired destination. Whether you're heading to a business meeting or exploring the city's attractions, our taxi service ensures you reach your destination comfortably and efficiently.
At Holiday Inn Express Birmingham-Snow Hill, we strive to provide hassle-free transport options for our guests. Whether you choose to drive or rely on our taxi service, you can count on us to make your stay in Birmingham convenient and enjoyable.
Comfort and Convenience in Every Room at Holiday Inn Express Birmingham-Snow Hill
At Holiday Inn Express Birmingham-Snow Hill, each room is designed with the modern traveler in mind, ensuring a comfortable and convenient stay. Guests will appreciate the thoughtful amenities, including a sleek television equipped with satellite and cable channels, perfect for unwinding after a busy day exploring the city. For those who enjoy a warm cup of coffee or tea, a dedicated coffee/tea maker is available in every room, allowing you to savor your favorite beverage at any time.
The rooms also feature plush linens that guarantee a restful night's sleep, complemented by blackout curtains that ensure complete privacy and darkness when needed. Guests can refresh themselves with complimentary toiletries provided in the bathrooms, adding a touch of luxury to your routine. Whether you're in Birmingham for business or leisure, the room facilities at Holiday Inn Express Birmingham-Snow Hill are designed to make your stay as enjoyable and stress-free as possible.
Delicious Dining at Holiday Inn Express Birmingham-Snow Hill
Indulge in a culinary journey at Holiday Inn Express Birmingham-Snow Hill's exceptional dining facilities. Start your day off right with a scrumptious breakfast buffet, offering a wide variety of options to suit all tastes. From freshly baked pastries and bread to a selection of cereals, fruits, and yogurts, there is something to satisfy every palate. Whether you prefer a hearty English breakfast or a lighter continental option, you can fuel up for the day ahead in style.
In addition to the delectable breakfast spread, the hotel also boasts an on-site restaurant where you can enjoy mouthwatering dishes throughout the day. The restaurant offers a diverse menu featuring both local and international cuisine, prepared with the finest ingredients. Whether you're in the mood for a juicy steak, a flavorful pasta dish, or a refreshing salad, the talented chefs at the restaurant will cater to your culinary desires. With its relaxed ambiance and attentive service, the restaurant is the perfect place to unwind and savor a delicious meal after a day of exploring Birmingham.
Comfortable and Convenient Room Offerings at Holiday Inn Express Birmingham-Snow Hill
At Holiday Inn Express Birmingham-Snow Hill, we offer a range of comfortable and convenient rooms to suit every traveler's needs. Whether you are traveling alone, with a partner, or as a family, we have the perfect room for you.
Our room offerings include the spacious and accessible 1 Bed Accessible Roll In Shower Non-smoking room, which provides ample space and comfort for guests with mobility needs. If you prefer a cozy and stylish room, our 1 Double Standard room is ideal, offering a comfortable double bed and a relaxing ambiance. For those traveling with family or friends, our 1 Double Standard Accesible room with a double bed and a standard sofa bed provides the perfect combination of comfort and flexibility.
Booking these rooms on Agoda ensures that you not only get access to the best prices, but also enjoy a hassle-free experience. With Agoda's user-friendly platform, you can easily compare room options, read reviews from fellow travelers, and make your reservation in just a few clicks. So why wait? Book your stay at Holiday Inn Express Birmingham-Snow Hill on Agoda today and enjoy a comfortable and convenient experience at the best price.
Explore the Vibrant Heart of Birmingham at Holiday Inn Express Birmingham-Snow Hill
Welcome to the bustling Birmingham City Center, where history, culture, and entertainment blend seamlessly to create a vibrant urban experience. Nestled in the heart of this dynamic city, Holiday Inn Express Birmingham-Snow Hill offers the perfect base for both business and leisure travelers.
Step outside the hotel, and you'll find yourself surrounded by a myriad of attractions and activities. Immerse yourself in history as you explore the nearby Birmingham Museum and Art Gallery, home to an extensive collection of art, archaeology, and social history. Discover the city's industrial heritage at the Birmingham Back to Backs, a preserved courtyard of working-class houses that offers a fascinating glimpse into 19th-century life.
For the shopaholics, the iconic Bullring Shopping Centre is just a short stroll away. Indulge in retail therapy as you peruse the wide range of high-street and designer stores, or savor a delicious meal at one of the many restaurants and cafes. If you're in the mood for some entertainment, catch a show at the Birmingham Hippodrome, one of the UK's busiest and most popular theaters.
After a day of exploring, return to the comfort of Holiday Inn Express Birmingham-Snow Hill. Unwind in your modern and well-appointed room, and enjoy the hotel's complimentary breakfast before setting off on another adventure in this vibrant city. Whether you're here for business or pleasure, Birmingham City Center has something for everyone, and Holiday Inn Express Birmingham-Snow Hill is the perfect starting point for your urban escapades.
Convenient Transportation Options from Birmingham Airports to Holiday Inn Express Birmingham-Snow Hill
Located in the heart of Birmingham City Center, Holiday Inn Express Birmingham-Snow Hill offers a comfortable and convenient stay for travelers visiting the vibrant city of Birmingham, United Kingdom. When it comes to reaching the hotel from the nearest airports, there are several transportation options available.
For travelers arriving at Birmingham International Airport (BHX), the most convenient way to reach Holiday Inn Express Birmingham-Snow Hill is by taking a taxi or an airport shuttle. Taxis are readily available outside the airport terminals and offer a direct and hassle-free journey to the hotel. Alternatively, the airport shuttle service provides a more budget-friendly option, with regular departures from the airport to Birmingham City Center.
If you are arriving at East Midlands Airport (EMA), the best way to reach the hotel is by taking a train or a combination of train and taxi. The airport has a dedicated shuttle bus service that connects passengers to the nearby Long Eaton train station. From there, you can catch a direct train to Birmingham New Street station, which is just a short walk away from Holiday Inn Express Birmingham-Snow Hill.
No matter which airport you arrive at, reaching Holiday Inn Express Birmingham-Snow Hill is a breeze. With its central location and easy access to transportation, this hotel is the perfect choice for both business and leisure travelers looking to explore the vibrant city of Birmingham.
Explore the Vibrant Surroundings of Holiday Inn Express Birmingham-Snow Hill
Located in the heart of Birmingham, Holiday Inn Express Birmingham-Snow Hill offers easy access to a plethora of exciting landmarks and attractions. Just a short distance away, you will find the National SEA LIFE Centre Birmingham, where you can immerse yourself in the wonders of the underwater world. Marvel at the diverse marine life and get up close to fascinating creatures from all corners of the globe.
For art enthusiasts, the Birmingham Museum & Art Gallery is a must-visit. Discover an impressive collection of artwork spanning centuries, including masterpieces from renowned artists. The gallery also hosts temporary exhibitions, ensuring there is always something new and exciting to see.
If you're a book lover, a visit to the Library of Birmingham is a must. This architectural gem is not only a treasure trove of knowledge but also offers stunning views of the city from its rooftop terrace. Take a leisurely stroll through the library's vast collection or simply relax in one of its cozy reading nooks.
History buffs will be delighted by the opportunity to explore the Birmingham Back to Backs. Step back in time as you wander through the beautifully restored 19th-century courtyard, gaining insight into the lives of the working-class families who once called this place home.
The vibrant entertainment district of Birmingham is also within reach, with the Birmingham Hippodrome and Symphony Hall just a stone's throw away. Catch a world-class performance or immerse yourself in the rich cultural scene of this dynamic city.
For those with a thirst for knowledge, the Thinktank Birmingham Science Museum is an absolute must-visit. Engage in hands-on exhibits, interactive displays, and mind-boggling experiments that will entertain and educate visitors of all ages.
Sports fans will appreciate the proximity to Arena Birmingham, where they can catch thrilling live events and concerts. Experience the electric atmosphere as you cheer on your favorite teams or enjoy a memorable night of entertainment.
The historic Jewellery Quarter is also nearby, offering a unique blend of history, craftsmanship, and creativity. Explore the charming streets lined with independent shops, art galleries, and jewelry workshops, and perhaps even find a special piece to take home.
Finally, take a leisurely stroll along the picturesque Gas Street Basin. This tranquil canal area is a perfect spot to unwind and take in the beauty of Birmingham's waterways, surrounded by charming canal boats and historic buildings.
With such a wealth of landmarks and attractions at your doorstep, Holiday Inn Express Birmingham-Snow Hill is the ideal base for exploring the vibrant city of Birmingham.
Convenient Public Transport Stations near Holiday Inn Express Birmingham-Snow Hill
Located in the heart of Birmingham, Holiday Inn Express Birmingham-Snow Hill offers easy access to several nearby public transport stations. The hotel is conveniently situated within walking distance of Birmingham Snow Hill Railway Station, making it a perfect choice for travelers arriving by train. This station provides excellent connections to various destinations across the city and beyond, allowing guests to explore Birmingham and its surrounding areas with ease.
Another nearby train station is Five Ways Train Station, just a short distance away from the hotel. This station offers additional transport options for guests, making it convenient for those looking to explore the city or travel to other parts of the country. Jewellery Quarter Train Station is also within reach, providing a convenient way to visit the historic Jewellery Quarter and its charming shops, galleries, and restaurants.
For those looking to explore further afield, Birmingham Moor Street Train Station and Bordesley Train Station are both easily accessible from the hotel. These stations offer connections to various destinations outside of Birmingham, allowing guests to embark on day trips or explore the surrounding countryside. Finally, Birmingham New Street Railway Station, the city's main train station, is also within reach, providing further convenience for travelers arriving or departing from Birmingham.
A Culinary Adventure Awaits
When it comes to dining options, Holiday Inn Express Birmingham-Snow Hill puts you right in the heart of a culinary paradise. Just steps away from the hotel, you'll find a diverse range of restaurants to satisfy any craving. Indulge in the vibrant flavors of Indian cuisine at MyLahore or treat yourself to a mouthwatering steak at Marco Pierre White Steakhouse Bar & Grill. For a traditional British pub experience, head to Figure of Eight or enjoy a botanical-themed cocktail at The Botanist. Bacchus Bar offers a cozy atmosphere and an extensive wine list, while Tamatanga serves up delicious Indian street food. If you're in the mood for Brazilian churrasco, Rodizio Rico is a must-visit. For a taste of the exotic, Jimmy Spice's offers a buffet of international dishes, and Sushi Passion is the place to go for fresh and flavorful sushi. Finally, The Dragon Inn serves up authentic Chinese cuisine in a stylish setting. With such a wide variety of dining options just moments away, your taste buds are in for a treat during your stay at Holiday Inn Express Birmingham-Snow Hill.
Shop 'til you drop at Birmingham's top shopping landmarks
Located in the heart of Birmingham, Holiday Inn Express Birmingham-Snow Hill is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find Martineau Place, a vibrant shopping destination offering a wide range of high-street brands and independent boutiques. If you're a fan of comic books and pop culture, a visit to Forbidden Planet is a must, where you can browse through a vast collection of comics, graphic novels, and collectibles. For a unique shopping experience, head to Handmade Boutique, a charming store filled with locally-made crafts and handmade gifts. And art enthusiasts will be delighted to discover the RBSA Gallery and St Pauls Gallery, both showcasing a diverse range of contemporary artworks. And of course, no shopping spree in Birmingham is complete without a visit to the iconic Bullring Shopping Centre, home to over 200 stores including renowned brands and designer boutiques. With so many shopping landmarks just a stone's throw away, Holiday Inn Express Birmingham-Snow Hill is the perfect base for a memorable shopping getaway in Birmingham.
Affordable Luxury at Holiday Inn Express Birmingham-Snow Hill
When it comes to finding the perfect accommodation in Birmingham, look no further than the Holiday Inn Express Birmingham-Snow Hill. Offering a winning combination of comfort, convenience, and affordability, this hotel is a true gem in the heart of the city. With an average room price of just $114, it presents an incredible value for money compared to the city's average room price of $135.
At Holiday Inn Express Birmingham-Snow Hill, you can enjoy all the comforts of a luxury hotel without breaking the bank. The stylish and modern rooms are thoughtfully designed to provide a relaxing and rejuvenating stay. From plush bedding to top-notch amenities, every detail has been carefully curated to ensure your utmost comfort. Whether you're visiting for business or leisure, this hotel offers everything you need for a memorable stay at a fraction of the cost.
Not only does Holiday Inn Express Birmingham-Snow Hill offer unbeatable pricing, but its location is also second to none. Situated in the vibrant Snow Hill area, you'll be just steps away from the city's top attractions, shopping districts, and dining options. So why settle for an average hotel room in Birmingham when you can indulge in affordable luxury at Holiday Inn Express Birmingham-Snow Hill? Book your stay today and experience the best of Birmingham without breaking the bank.
Excellent Stay at Holiday Inn Express Birmingham-Snow Hill
Holiday Inn Express Birmingham-Snow Hill is a top choice for travelers seeking a comfortable and convenient stay in Birmingham. With its exceptional cleanliness and comfortable accommodations, guests are consistently impressed with the high standards maintained by the hotel. The staff at this hotel are known for their friendliness, politeness, and helpfulness, ensuring that guests feel welcomed and well taken care of throughout their stay. Additionally, the hotel's prime location makes it a great choice for exploring the city, with easy access to various attractions and amenities. Whether you're visiting Birmingham for business or leisure, Holiday Inn Express Birmingham-Snow Hill is sure to provide an excellent stay experience.
Exceptional Service and Cleanliness at Holiday Inn Express Birmingham-Snow Hill
At the Holiday Inn Express Birmingham-Snow Hill, guests can expect exceptional service and cleanliness that consistently receive high ratings from satisfied customers. With an overall rating of 8.3, this hotel is known for its commitment to providing a comfortable and enjoyable stay for every guest.
One of the standout features of this hotel is its dedicated staff, who consistently receive high ratings for their performance. Guests have praised the friendly and attentive service they received, with staff going above and beyond to ensure their needs are met. Whether it's providing local recommendations, assisting with luggage, or addressing any concerns, the staff at Holiday Inn Express Birmingham-Snow Hill are always ready to assist with a smile.
Another aspect that guests appreciate is the hotel's commitment to cleanliness. With a rating of 8.7 for cleanliness, it's clear that the housekeeping team at Holiday Inn Express Birmingham-Snow Hill goes the extra mile to maintain a spotless environment. Guests have commented on the immaculate condition of their rooms and common areas, highlighting the hotel's attention to detail and commitment to providing a hygienic and comfortable stay.
Overall, the positive customer ratings for Holiday Inn Express Birmingham-Snow Hill reflect the hotel's dedication to exceptional service and cleanliness. From the friendly and attentive staff to the spotless rooms, guests can expect a comfortable and enjoyable stay at this centrally located hotel in Birmingham.
Excellent8.1
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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10 most recent verified ratings received by the property
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‘I am extremely disappointed with my experience at Holiday Inn Express Birmingham – Snow Hill. This was, without exaggeration, one of the worst hotel service encounters I have had. I had a booking for 2–3 January. On 1 January, I called the hotel to ask if I could leave my luggage prior to check-in as I needed to travel to London. The hotel manager personally confirmed this was fine, so I left my luggage at the hotel and travelled to London. On 2 January, after a two-hour train journey, I arrived at the hotel at around 11:00 PM, checked in, and presented my luggage tag at the front desk. That is when the nightmare began. My luggage could not be found. Staff then told me they suspected my luggage was locked inside the manager’s office, and unbelievably, no one on duty had access to the office key. I was then asked to come back in the morning to collect my luggage. After travelling late at night, I was left: - Without clean clothes - Without access to my personal belongings - With no clear answer on whether my luggage was secure - Waiting over an hour while staff tried unsuccessfully to contact the manager The lack of urgency, accountability, and basic customer care was shocking. Asking a guest to simply “come back in the morning” after losing access to their luggage is beyond unacceptable. Is this really the level of service Holiday Inn Express considers acceptable? At that point, the likelihood of getting my luggage that night was extremely low, and there was no apology, reassurance, or meaningful effort to resolve the issue immediately. I have very little confidence in how this hotel handles guest belongings or customer service. This situation was particularly distressing as I had further travel planned the following day, and being left without my luggage created unnecessary stress and anxiety. The lack of urgency, accountability, and basic customer care was shocking. Asking a guest to simply “come back in the morning” after losing access to their luggage is beyond unacceptable. To make matters worse, after waiting over an hour with no resolution, I called the reception desk and was again told that my luggage could not be located and that I should deal with the manager in the morning. When I reasonably questioned why this issue could not be properly handed over—especially as handover logs are standard practice—the staff member abruptly hung up the phone on me mid-conversation. This rudeness and dismissive behaviour is wholly unprofessional and entirely unacceptable. At that point, it was clear that the likelihood of retrieving my luggage that night was extremely low. There was no apology, no reassurance, and no meaningful attempt to resolve the issue immediately. I have very little confidence in how this hotel handles guest belongings or customer service. Frankly, this kind of situation would not happen at other reputable hotel brands. The contrast in service standards is glaring. I strongly advise future guests to think twice before trusting this hotel. This incident really messed my vacation in Birmingham. I am extremely disappointed with my experience at Holiday Inn Express Birmingham – Snow Hill. This was, without exaggeration, one of the worst hotel service encounters I have had. I had a booking for 2–3 January. On 1 January, I called the hotel to ask if I could leave my luggage prior to check-in as I needed to travel to London. The hotel manager personally confirmed this was fine, so I left my luggage at the hotel and travelled to London. On 2 January, after a two-hour train journey, I arrived at the hotel at around 11:00 PM, checked in, and presented my luggage tag at the front desk. That is when the nightmare began. My luggage could not be found. Staff then told me they suspected my luggage was locked inside the manager’s office, and unbelievably, no one on duty had access to the office key. I was then asked to come back in the morning to collect my luggage. After travelling late at night, I was left: - Without clean
Hi, thanks for the review. Please drop us a message so we can discuss this. All the best, David - Hotel Manager
I am extremely disappointed with my experience at Holiday Inn Express Birmingham – Snow Hill. This was, without exaggeration, one of the worst hotel service encounters I have had. I had a booking for 2–3 January. On 1 January, I called the hotel to ask if I could leave my luggage prior to check-in as I needed to travel to London. The hotel manager personally confirmed this was fine, so I left my luggage at the hotel and travelled to London. On 2 January, after a two-hour train journey, I arrived at the hotel at around 11:00 PM, checked in, and presented my luggage tag at the front desk. That is when the nightmare began. My luggage could not be found. Staff then told me they suspected my luggage was locked inside the manager’s office, and unbelievably, no one on duty had access to the office key. I was then asked to come back in the morning to collect my luggage. After travelling late at night, I was left: Without clean clothes Without access to my personal belongings With no clear answer on whether my luggage was secure Waiting over an hour while staff tried unsuccessfully to contact the manager The lack of urgency, accountability, and basic customer care was shocking. Asking a guest to simply “come back in the morning” after losing access to their luggage is beyond unacceptable. Is this really the level of service Holiday Inn Express considers acceptable? At that point, the likelihood of getting my luggage that night was extremely low, and there was no apology, reassurance, or meaningful effort to resolve the issue immediately. I have very little confidence in how this hotel handles guest belongings or customer service. Frankly, this kind of situation would not happen at Hyatt or other reputable hotel brands. The contrast in service standards is glaring. I am intrigue to see how the staff would handle my situation tomorrow morning.
Hi Huraizah, thanks for the feedback. We are very sorry to hear about the issues you experienced with your luggage at Holiday Inn Express Birmingham – Snow Hill. We understand how stressful and frustrating it must have been to arrive late, be unable to access your belongings, and feel that your concerns were not addressed with urgency. Your comments regarding staff response and accountability are taken seriously, and we appreciate you bringing this to our attention. We hope the situation was resolved and thank you for sharing your experience. All the best, David - Hotel Manager
I have to immediately book a room as I found out I will be arriving early in the morning and then will wait for another 5 hours before my next bus trip. This hotel is a gem - lovely room facing the motorway, lovely breakfast, the room was clean and comfortable, and the reception and dining were accommodating. I will be back for a longer stay...not just transit, in the future.
Thanks for the 10/10 rating, Mc. Knowing you had a great stay brings a smile to our faces. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. Making sure you have a clean and comfortable room is our housekeeping team's top priority. We hope to see you again. All the best, David - Hotel Manager
Hotel is well located, near Snow Hill station, next to several bus stops and about ten minutes walk from New Street. Rooms are clean, comfortably decorated (if slightly bland) and well maintained. Breakfast is reasonable - not the widest selection but as you would expect from a budget/express hotel. Good value for a business stay.
Thanks so much for your rating., All the best, David - Hotel Manager
340 meters to public transportation
Free Wi-Fi in all rooms!
Breakfast [free]
Air conditioning
“Clean room, Good location . ”
Clean hotel throughout . Nice and quiet area close to Snowhill station. Good choice at breakfast although not very hot. Room we were allocated was an accessible but we didn’t need it so found that but strange. Staff helpful and pleasant .