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HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT
HUALIEN TOONG MAO RESORT

Removed from saved list

8.5

Excellent

1,429 reviews

1,429 reviews

See map

8.1

Excellent

Location rating score

Excellent location - 2.28 kilometers from city center
Parking
FREE
Popular landmarks
Hualien Cultural & Creative Industries Park 3.3 km
East Gate Night Market 3.8 km
Pine Garden 4.6 km
Farglory Ocean Park 7.3 km
Eternal Spring Shrine 22.3 km
Shakadang Trail 22.5 km
Taroko Gorge 23.6 km
Qingshui Cliff 26.9 km
Taroko National Park 27.2 km
Nearby landmarks
Daoxiang Elementary School 760 m
Ji'an Train Station 880 m
Jhih Ka Syuan Forest Park 1.1 km
Wu Ku Temple 1.3 km
Jian Afternoon Market 1.4 km
Qing Xiu Yuan 1.8 km
Hualian Jian Shrine 1.8 km
Shen'an Temple 2.0 km
Cihui Temple 2.0 km
General Hall 2.0 km
2020

HUALIEN TOONG MAO RESORT

No.199, Sec. 2, Jifeng Rd, Ji'an Township, Hualien, Taiwan, 97358 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ji'an Township part of Hualien, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Taroko Gorge. This 3-star property features fitness center to make your stay more indulgent and memorable.

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Highlights

920 meters to public transportation

Check-in [24-hour]

Complimentary WIFi in all rooms

Daily cleaning

Garden

Announcements by hotel (3)
Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Facilities

Front desk [24-hour]

Bicycle rental

Car park

Complimentary WIFi in all rooms

Exercise area

Kids club

Luggage storage

Game room

This property is in high demand!

15 travelers have booked today.

Value for money8.8
Distance to city center5 KM
Location rating8.1
Nearest airportHualien Airport (HUN)
Distance to airport8.0 km

Rooms available at HUALIEN TOONG MAO RESORT

Deluxe Family Room
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 double bed or 2 single be...
Enter dates to see prices
Twin Room
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Family 6
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Special offer Twin - Type A
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Family Standard Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Urban - Speical Offer Bed Room A
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 1 semi double bed
Enter dates to see prices
Double Room
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 double bed
Enter dates to see prices
Triple Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
Enter dates to see prices
Room for 6
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 double beds & 1 double be...
Enter dates to see prices
Suite - Double
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at HUALIEN TOONG MAO RESORT?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to HUALIEN TOONG MAO RESORT?

For those who wish to drive their own cars, HUALIEN TOONG MAO RESORT has a car park that's close to the resort. Parking is free for guests. If you're looking for an easy way to get around Hualien with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at HUALIEN TOONG MAO RESORT?

Adults can enjoy breakfast offered with an additional charge of 300 TWD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at HUALIEN TOONG MAO RESORT?

HUALIEN TOONG MAO RESORT features an on-site restaurant for your dining convenience.

What is the smoking policy at HUALIEN TOONG MAO RESORT?

HUALIEN TOONG MAO RESORT does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to HUALIEN TOONG MAO RESORT?

The closest train, metro, or bus station to HUALIEN TOONG MAO RESORT is Ji'an Train Station, 880 m away.

What restaurants are nearby HUALIEN TOONG MAO RESORT?

Restaurants including Tang Ping Seafood Restaurant, Aqua Cafe and Yingde Tianyie Yangshengguan are popular in HUALIEN TOONG MAO RESORT’s neighborhood which is known as Ji'an Township.

What popular shopping places are close to HUALIEN TOONG MAO RESORT?

Shopping options in HUALIEN TOONG MAO RESORT’s Ji'an Township neighborhood include Zhiqiang Night Market and Jian Afternoon Market.

What are popular attractions near HUALIEN TOONG MAO RESORT?

HUALIEN TOONG MAO RESORT’s location in the Ji'an Township neighborhood makes it close to famous attractions including Hualian Jian Shrine, Jhih Ka Syuan Forest Park and Wu Ku Temple.

What popular natural sightseeing spots are close to HUALIEN TOONG MAO RESORT?

HUALIEN TOONG MAO RESORT’s nearby natural sights include Tai Kai Xin Farm located in the same Ji'an Township area.

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Explore the neighborhood

What people love about HUALIEN TOONG MAO RESORT

  • 9.6

    Exceptional
    Staff 

    "Friendly staff, clean environment, good facilities we can take advantage of, etc."

    Yihder

    |

    June 5, 2022

  • 8

    Very good
    Staff 

    "The building is quite new and clean, the service lady is friendly."

    TehYang

    |

    May 28, 2022

  • 9.2

    Exceptional
    Staff 

    "Staff is warm and welcoming."

    Huey-Yi

    |

    March 26, 2022

Property ranking|Compared to 1,483 Hualien properties
See all rankings
Cheapest price score
Room size
29 sqm.
Cleanliness score
9/10
Value for money score
8.8/10
Better than
92
%
of Hualien properties
Bigger than
88
%
of Hualien properties
Better than
84
%
of Hualien properties
Better than
83
%
of Hualien properties
Overall rating:

8.5

Excellent
1,429 reviews
Cleanliness
9.0
Facilities
8.2
Location
8.1
Read all reviews >
More about HUALIEN TOONG MAO RESORT

More about HUALIEN TOONG MAO RESORT

HUALIEN TOONG MAO RESORT

Getting in and around Hualien is a breeze when staying at HUALIEN TOONG MAO RESORT, located right in the heart of the city. Get ready for an adventure with a stay at HUALIEN TOONG MAO RESORT.
HUALIEN TOONG MAO RESORT provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the resort make it easy to plan your day trips, sightseeing, and more around Hualien. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service and luggage storage for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at HUALIEN TOONG MAO RESORT. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at HUALIEN TOONG MAO RESORT include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

HUALIEN TOONG MAO RESORT lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have some easy fun without traveling far, while playing badminton court at HUALIEN TOONG MAO RESORT. Have fun with your friends or family, or even meet new people at the games room.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Hualien while in the city. Keep your vacation simple, with a visit to Chisingtan Scenic Area just 9.2 km away, where the ocean breeze makes you instantly feel relaxed.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 94% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 84% of the city's accommodation.
This resort scores higher than 84% of the city's accommodations for cleanliness.

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Amenities and facilities
Excellent
Facilities

8.2

Languages spoken

  • English
  • Chinese [Mandarin]

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Exercise area
  • Game room
  • Garden
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Luggage storage
  • Meeting/banquet facilities
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Bathtub
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Non-smoking
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Vegetarian
Restaurants on site

Restaurant

  • No additional information available
Location
No.199, Sec. 2, Jifeng Rd, Ji'an Township, Hualien, Taiwan, 97358
Excellent
Location

8.1

Airports

  • Hualien Airport (HUN)
    8.0 km 22 min drive
  • Taichung Airport (RMQ)
    104.3 km

Public transportation

  • Ji'an Train Station
    880 m
  • Eastern Railway Site
    3.7 km

Hospital or clinic

  • Green Spot Pharmacy
    3.5 km

Shopping

  • East Gate Night Market
    3.8 km

Convenience store

  • 7 Eleven
    1.6 km

Cash withdrawal

  • ATM
    1.1 km
What's nearby

Popular landmarks

  • Hualien Cultural & Creative Industries Park
    3.3 km
  • East Gate Night Market
    3.8 km
  • Pine Garden
    4.6 km
  • Farglory Ocean Park
    7.3 km
  • Eternal Spring Shrine
    22.3 km
  • Shakadang Trail
    22.5 km
  • Taroko Gorge
    23.6 km
  • Qingshui Cliff
    26.9 km
  • Taroko National Park
    27.2 km

Nearby landmarks

  • Daoxiang Elementary School
    760 m
  • Ji'an Train Station
    880 m
  • Jhih Ka Syuan Forest Park
    1.1 km
  • Wu Ku Temple
    1.3 km
  • Jian Afternoon Market
    1.4 km
  • Qing Xiu Yuan
    1.8 km
  • Hualian Jian Shrine
    1.8 km
  • Shen'an Temple
    2.0 km
  • Cihui Temple
    2.0 km
  • General Hall
    2.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-in until00:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center5 KM

Extras

  • Breakfast charge (unless included in room price)300 TWD
  • Daily Internet/Wi-Fi fee0 TWD

The property

  • Local Tax ID/ Rental License花蓮縣旅館157號
  • Non-smoking rooms/floorsYES
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 75
  • Year property opened2016
  • Most recent renovation2016
Property announcements

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of HUALIEN TOONG MAO RESORT from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.2
Location8.1
Service8.8
Value for money8.8
High score for Hualien
Rating
9+ Exceptional (184)
8-9 Excellent (60)
7-8 Very Good (68)
6-7 Good (23)
<6 Below Expectation (29)
Time of the year
Mar - May (94)
Jun - Aug (84)
Sep - Nov (74)
Dec - Feb (112)
All guests (1,329)
All room types
All languages

Show reviews that mention 

Showing 364 verified guest comments
12345
9.2
Exceptional
Hungpin from Taiwan
Couple
Twin Room
Stayed 2 nights in October 2019

Only (and lonely) Hotel in the township of Ji'An (吉安)...good breakfast”

Courteous staff... Location a bid isolated....with no city bus...from Hualien

Reviewed October 20, 2019

See room deals

親愛的Hungpin貴賓您好: 飯店置身於鄉村田野,走出城市是為了忘卻城市和城市中的喧鬧聲,莊園復得自然。旅客們卻又隨身自帶城市的喧鬧而來。住宿自身在其中獨享其樂,花蓮統茂位於僻遠處覓友,共話語旅人獨居之樂。在這田野是書房,自然是書籍,享受我們莊園每一處的悸動,也希望下一次的旅遊,能再次遇見,聊聊花蓮旅行的秘境及樂趣,期待~ 祝您 日日美好 事事順心 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded April 10, 2022
HUALIEN TOONG MAO RESORT
8.0
Excellent
Hung from Taiwan
Couple
Double Room
Stayed 2 nights in December 2017

Good room, good hotpot ”

The room is large and comfortable, dinner hotpot is very nice with varieties of fresh vegetables.

Reviewed January 02, 2018

See room deals

Thank you~ I look forward to your next stay.

Responded August 12, 2018
HUALIEN TOONG MAO RESORT
9.6
Exceptional
Hui-ju from Taiwan
Couple
Double Room
Stayed 1 night in January 2021

Good location and nice facilities , nice view ”

Staffs are friendly Dinner is not so tasty but it’s optional

Reviewed January 31, 2021

See room deals

親愛的Hui-ju貴賓您好: 您回饋的餐飲問題,我們會記錄下來,作為飯檢討改善參考內容。再次感謝您對花蓮統茂的支持與鞭策。 祝 日日美好 事事順心 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded March 17, 2022
HUALIEN TOONG MAO RESORT
7.2
Very good
Shaochuen from Taiwan
Family with young children
Double Room
Stayed 2 nights in July 2019

Good for family vacation with kids (under 6)”

Good for family vacation with kids (under 6)

Reviewed July 18, 2019

See room deals

親愛的Shaochuen貴賓您好: 感謝您蒞臨花蓮統茂度假莊園,並不吝嗇讚美我們,您的回饋是給我們莫大的鼓勵,也是我們不斷進步的動力,期待能再次為您服務是我們的榮幸,提供您更完美的旅遊體驗。 祝您 天天愉悅 事事順心 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded April 12, 2022
HUALIEN TOONG MAO RESORT
6.4
Good
CHIH from Taiwan
Family with teens
Double Room
Stayed 1 night in October 2020

not bad”

good price

Reviewed December 16, 2020

See room deals

親愛的CHIH貴賓您好: 感謝您蒞臨花蓮統茂度假莊園,並不吝嗇讚美我們,您的回饋是給我們莫大的鼓勵,也是我們不斷進步的動力,期待能有榮幸再次為您服務,提供您更完美的旅遊體驗。 祝您 天天愉悅 事事順心 花蓮統茂度假莊園 大娉副理 陳佩佩 敬上

Responded March 23, 2022
HUALIEN TOONG MAO RESORT
8.8
Excellent
CHIEN from Taiwan
Couple
Double Room
Stayed 1 night in October 2019

Good”

Good

Reviewed October 21, 2019

See room deals

親愛的 貴賓您好: 謝謝您的美評,以及給予我們讚賞,能提供賓客難忘以及無微不至的服務,是我們最大的榮幸,歡迎您與家人朋友有空再來玩! 期待~下次再來花蓮統茂看見我們的改變。 期許~下一次的旅遊中,花蓮統茂是您首選的旅遊好朋友之一, 期望~我們在花蓮統茂,能一起喝杯咖啡聊聊旅遊難忘回憶! 敬祝 日日安好 闔家平安 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded April 10, 2022
HUALIEN TOONG MAO RESORT
6.8
Good
Shun from Taiwan
Couple
Double Room
Stayed 2 nights in March 2021

很棒”

good

Reviewed March 25, 2021

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親愛的Shun貴賓您好: 謝謝您的稱讚,並給予我們服務好的評語 ,,我們全體團隊都深感榮幸,因為您的樂意分享讓全體團隊都獲得更多服務的動力,感謝您。 祝 日日美好 闔家平安 花蓮統茂渡假莊園全體員工敬上

Responded January 04, 2022
HUALIEN TOONG MAO RESORT
9.6
Exceptional
Yihder from Taiwan
Family with teens
Triple Room
Stayed 2 nights in June 2022

Decent!”

Friendly staff, clean environment, good facilities we can take advantage of, etc.

Reviewed June 06, 2022

See room deals

Thank you for giving us the opportunity to serve you. Have a nice day

Responded June 19, 2022
HUALIEN TOONG MAO RESORT
8.0
Excellent
TehYang from Taiwan
Couple
Special offer Twin - Type A
Stayed 2 nights in May 2022

Very good”

The building is quite new and clean, the service lady is friendly. Parking is convenient. But, the breakfast is poor. There's no power outlet in bathroom nor bed side. There's a table in the room, but, not lamp for reading.

Reviewed May 29, 2022

See room deals

HI TehYang welcome your comments and would like to offer you our assurance that they will be forwarded to the relevant department(s). thank you for your advice. it is so helpful to me. TOONGMAO Best regards

Responded May 29, 2022
HUALIEN TOONG MAO RESORT
9.2
Exceptional
Huey-Yi from Taiwan
Couple
Double Room
Stayed 1 night in March 2022

Exceptional”

Room is spacious. Staff is warm and welcoming. But the bath towels are really old, and should be used any more. Breakfast is ok. Parking is confusing. Overall is fine.

Reviewed March 27, 2022

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親愛的Huey-Yi貴賓您好: 謝謝您撥空給予我們的回饋與評價!針對您的寶貴建議,我們會盡力做出改善,誠摯歡迎您再回到花蓮的家,期待很快與您見面,我們能再次在飯店裡喝杯咖啡,期待~ 祝 日日美好 事事順心 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded March 28, 2022
HUALIEN TOONG MAO RESORT
8.4
Excellent
Elu from Singapore
Family with young children
Deluxe Family Room
Stayed 4 nights in August 2021

Clean with no carpet room”

The down side is no WiFi!!! The breakfast is local food and put in boxes because of covid. But if stayed more than 1 one day, terrible food just alternate one to the other (2 choices only .

Reviewed August 23, 2021

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親愛的Elu貴賓您好: 先跟您至上12萬分的歉意,這一趟旅遊中,也許我們表現的沒有讓您滿意,請再給我們服務您的機會,再下一趟的旅遊計劃裡有統茂,期待我們下一次能遇見最好的表現, 祝願 闔家平安 花蓮統茂渡假莊園團隊敬上

Responded December 19, 2021
HUALIEN TOONG MAO RESORT
8.8
Excellent
Kai from Taiwan
Couple
Double Room
Stayed 1 night in March 2021

Breakfast ”

Too simple

Reviewed March 30, 2021

See room deals

首先感謝您願意在此留下您的住宿體驗,有關您提到早餐的問題,我們已轉達給部門主管進行相關檢討及改善,很抱歉硬體上的瑕疵影響您住宿的體驗,未來我們也會更加留意客人的住宿感受,在服務的過程當中未能妥善留意細節,飯店內部已進行檢討,未來也會更注重細節。非常感謝您撥冗說明住宿期間的狀況。再次感謝您的分享, 也非常抱歉未能帶給您美好的假期。希望有機會再歡迎您回到,讓我們能有機會再次為您服務, 提供一個愜意的假期, 謝謝! 祝 日日美好 闔家平安 花蓮統茂渡假莊園 大廳副理 陳佩佩敬上

Responded January 04, 2022
HUALIEN TOONG MAO RESORT
9.6
Exceptional
CHEN from Taiwan
Couple
Special offer Twin - Type A
Stayed 2 nights in March 2022

高CP值”

房間亁浄安靜,窗外青山緑野,讓人心曠神怡,公車族從花蓮火車站搭客運到飯店很方便,飯店提供自行車,到臨近商店街只要5分鐘,到吉安火車站走郷間小路步行10-15分鐘,可租到機車,早餐簡單好吃,宵夜還有點心,平日住宿超值,尤其服務人員個個親切,花蓮渡假首選

Reviewed March 12, 2022

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清愛的CHEN貴賓您好: 謝謝您選擇我們花蓮統茂度假莊園,我們希望入住的貴賓都能帶著美好的旅遊回憶,未來我們團隊仍會繼續以優質服務為目標努力。希望下次有機會再次蒞臨花蓮統茂度假莊園,再次讓我們為您們服務。 祝 日日美好 闔家平安 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded March 12, 2022
HUALIEN TOONG MAO RESORT
4.4
YU from Taiwan
Family with young children
Deluxe Family Room
Stayed 2 nights in January 2022

Acceptable”

櫃檯人員、回答很沒耐心。 房間清潔不夠細心、床鋪有血、床單也沒換掉。 照片裡的遊戲室也跟照片不ㄧ樣、超簡漏的。 唯一優點床鋪滿好睡、早餐還不錯。

Reviewed January 30, 2022

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親愛的YU貴賓您好: 首先感謝您願意在此留下您的住宿體驗,有關您提到客房整潔及遊樂設施的問題,我們已轉達給部門主管進行相關檢討及改善,很抱歉客房及硬體上的瑕疵影響您住宿的體驗,未來我們也會更加留意客人的住宿感受,在服務的過程當中未能妥善留意細節,飯店內部已進行檢討,未來也會更注重細節以及服務人員的教育訓練。非常感謝您撥冗說明住宿期間的狀況。再次感謝您的分享, 也非常抱歉這一次的旅遊未能帶給您美好的假期。誠懇希望再度歡迎您回到花蓮統茂,讓我們能有機會再次為您服務, 提供一個愜意的假期。 祝您 日日美好 闔家平安 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded February 06, 2022
HUALIEN TOONG MAO RESORT
7.2
Very good
CHANG from Taiwan
Family with young children
Double Room
Stayed 1 night in December 2021

環境整潔,早餐很差”

停車場在飯店後面的室外停車場,剛好遇到下雨天有點不方便必須撐著傘走進飯店。服務人員態度不錯能快速解決問題。房間內部感覺格局大小可以,有一個小陽台。早餐很差,肉食動物的我幾乎沒有什麼可以吃,大部分都素的。位置較偏,有開車才方便,四周沒有什麼商家。

Reviewed December 27, 2021

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親愛的CHANG貴賓您好: 謝謝您撥空給予我們的回饋與評價!針對您的寶貴建議,我們會盡力做出改善,誠摯歡迎您再回到花蓮的家,期待很快與您見面, 祝您 日日美好 事事順心 花蓮統茂度假莊園 大廳副理 陳佩佩 敬上

Responded March 17, 2022
HUALIEN TOONG MAO RESORT
9.6
Exceptional
shao from Taiwan
Family with teens
Deluxe Family Room
Stayed 1 night in August 2021

人員服務很棒”

飯店備有停車場、 床跟房間設備都很乾淨! 雖然在疫情期間準備的早餐是餐盒 但是一點都不馬虎、份量很足夠⋯⋯ 前一天有沒吃完的包子、想請餐廳人員幫忙加熱、 意外地貼心還幫我們用蒸籠加熱包子給我們享用、真的很棒! 下次有機會還會選擇入住

Reviewed August 17, 2021

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謝謝您給予我們評價,我們會繼續努力的,期待您下次的到來!!

Responded August 25, 2021
HUALIEN TOONG MAO RESORT
10.0
Exceptional
YIAN from Australia
Couple
Double Room
Stayed 1 night in March 2021

笑容滿分”

服務很棒,餐點很好,乾淨

Reviewed March 26, 2021

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親愛的YIAN貴賓您好: 謝謝您的稱讚,並給予我們服務好的評語 ,,我們全體團隊都深感榮幸,因為您的樂意分享讓全體團隊都獲得更多服務的動力,感謝您。 祝 日日美好 闔家平安 花蓮統茂渡假莊園全體員工敬上

Responded January 04, 2022
HUALIEN TOONG MAO RESORT
10.0
Exceptional
ChenKuangPu from Taiwan
Couple
Double Room
Stayed 1 night in March 2020

物超所值”

下次有機會去花蓮,會想再去住

Reviewed March 24, 2021

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親愛的ChenKuangPu貴賓您好: 謝謝您選擇入住花蓮統茂渡假莊園,以及給予我們的讚賞。我們非常期望每一位到訪的旅客都能盡情享受在花蓮統茂歡樂旅遊的時光。為您在旅途中提供一個可以放鬆的地方是我們的榮幸, 花蓮統茂渡假莊園會持續打造貼心的服務回饋每位旅客。 期待您再度光臨,並敬祝日日美好、闔家平安 花蓮統茂渡假莊園全體員工敬上

Responded January 04, 2022
HUALIEN TOONG MAO RESORT
8.0
Excellent
Lin from Taiwan
Couple
Twin Room
Stayed 1 night in March 2021

CP值高,多次回宿”

CP值高,多次回宿

Reviewed March 22, 2021

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親愛的Lin貴賓您好: 謝謝您的稱讚,並給予我們服務好的評語 ,我們全體團隊都深感榮幸,因為您的樂意分享讓全體團隊都獲得更多服務的動力,感謝您!.期待您再度光臨。 敬祝日日美好、闔家平安 花蓮統茂渡假莊園全體員工敬上

Responded January 04, 2022
HUALIEN TOONG MAO RESORT
7.2
Very good
LIU from Taiwan
Family with young children
Special offer Twin - Type A
Stayed 1 night in March 2021

簡單住一晚很OK”

簡單住一晚很OK, 早餐也還行, 週末六日能有2000以下的房價在花蓮CP值OK的

Reviewed March 21, 2021

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親愛的LIU貴賓您好: 非常感謝您本次蒞臨花蓮統茂渡假莊園,並且給予我們支持與肯定,謹在此代表全體同仁向您致上最誠摯的感謝,我們將更用心務求精益求精,提供最優質的服務內容與品質。 竭誠歡迎您再度光臨,讓我們提供您更舒適的渡假體驗。 敬祝 平安順心 日日美好 花蓮統茂度假莊園 大廳副理 陳佩佩敬上

Responded January 13, 2022
HUALIEN TOONG MAO RESORT
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