2024
tooltip

Awarded as a top choice of Agoda travelers in 2024.

JW Marriott Hotel Surabaya

5 stars out of 5
tooltip

Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Located in heart of Surabaya

- This neighborhood is preferred by frequent travelers. Properties here...

We'll definitely stay here again when coming to Surabaya.
Great Breakfast

- Many guests have praised the breakfast at this property

The breakfast menu was great with many kind of foods served.
Sparkling clean

- Guests have rated this property 9.1/10 on cleanliness

The room is clean and spacious.
Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

Airport transfer

- Airport transfer available at additional charge. To request, check the...

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover the vibrant heart of Surabaya at JW Marriott Hotel, where bustling markets and stunning colonial architecture await around every corner. Enjoy a refreshing breakfast in bed or take in the breathtaking city views from the spacious pool. Each well-appointed room offers air conditioning and complimentary Wi-Fi, with select options providing serene poolside vistas. Ideally situated, the hotel is just a short walk from Tunjungan Plaza and the iconic Monumen Bambu Runcing. With a modern gym, rejuvenating spa, and a newly opened kids club, JW Marriott caters to all travelers, making it perfect for two adventurers seeking relaxation and exploration in one unforgettable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

5 travelers have booked today.

Facilities 9.2
Location 9.2
Service 9.2
Cleanliness 9.1

Based on 3,470 verified reviews

Facilities

9.2

Location

9.2

Service

9.2

Cleanliness

9.1

Room comfort and qua...

8.8

Value for money

8.8

tooltip

Nearest transportation options

Pasar Turi Train Station is within 1.25 km

See map

9.2Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
tooltip

There are 84 places in walking distance!

Parking
FREE
Walkable places
Vertical Six Club
Blauran Market
270 m
Pasar Kedung Klinter
390 m
Gereja Perawan Maria tak Berdosa
430 m
Taman Gantung
450 m
Popular landmarks
Tunjungan Plaza
790 m
Tugu Pahlawan
1.5 km
Monkasel (Submarine Monument)
2.1 km
Suramadu National Bridge
2.5 km
Sampoerna Museum
3.2 km
Closest landmarks
Consulate of Hungary
160 m
Kantor Garuda Indonesia
420 m
Gramedia Bookstore
580 m
Wartel Shops
580 m
Plaza Tunjungan
590 m

Good to know

Value for money8.8
Distance to city center0.0 Km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality

8.8

tooltip

Based on 2701 reviews from verified travelers

Executive lounge access, 3 Bedroom Residential Suite
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest Room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Lounge Access, 2 Bedroom Residential Suite, Bedroom 1: 1 King, Bedroom 2: 2 Twin
...
  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Lounge Access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive lounge access, 1 Bedroom Residential Suite, 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive lounge access, Guest room, 2 Double
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds
Enter dates to see prices
executive lounge access, junior suite, 1 king
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Executive lounge access, 2 Bedroom Suite, Balcony, Roof Top Terrace
...
  • City view
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

JW Marriott Hotel Surabaya has car park onsite for all visitors traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

The average travel time to get from JW Marriott Hotel Surabaya to the airport is 40 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

66.0% of our verified visitor evaluations have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for JW Marriott Hotel Surabaya down in the review.

Past business travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 8.8. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 9.2. You can look up on more descriptive customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

The nearest train, metro, or bus station is Pasar Turi Train Station, 1246.71 m away from JW Marriott Hotel Surabaya.

JW Marriott Hotel Surabaya’s community is Surabaya Center which includes popular restaurants such as Pavilion Restaurant at JW Marriott Surabaya, Rawon Setan - Embong Malang, and Depot Bu Rudy Anjasmoro.

Large events and parties such as weddings can be managed at JW Marriott Hotel Surabaya.

More about JW Marriott Hotel Surabaya

More about JW Marriott Hotel Surabaya

Luxurious Comfort and Convenience at JW Marriott Hotel Surabaya

Welcome to JW Marriott Hotel Surabaya, a 5-star hotel located in the heart of Surabaya, Indonesia. With its prime location, this hotel offers guests easy access to the city's vibrant shopping, dining, and entertainment districts. Whether you are traveling for business or leisure, JW Marriott Hotel Surabaya is the perfect choice for a luxurious and comfortable stay. Upon arrival, guests can check-in at the hotel from 02:00 PM, allowing you to start your stay without any delays. The hotel's friendly and attentive staff will ensure a smooth and hassle-free check-in process, making you feel welcomed from the moment you step into the elegant lobby. With its 407 well-appointed rooms, JW Marriott Hotel Surabaya offers a wide range of accommodation options to suit every traveler's needs. Each room is tastefully designed with modern furnishings, providing a relaxing and inviting atmosphere. Whether you choose a Deluxe Room, Executive Room, or one of the luxurious Suites, you can expect top-notch amenities and impeccable service throughout your stay. Families traveling with children will appreciate the hotel's child policy. Children between the ages of 5 to 11 can stay free of charge, making JW Marriott Hotel Surabaya a family-friendly destination. The hotel also offers a range of facilities and services to keep the little ones entertained, including a children's pool and a dedicated kids' club. Parents can relax and unwind, knowing that their children are well taken care of. In addition to its comfortable accommodations and child-friendly policies, JW Marriott Hotel Surabaya boasts a convenient location. Situated just 0.0 Km from the city center, guests can easily explore Surabaya's attractions, such as the historic Suramadu Bridge, the vibrant Tunjungan Plaza shopping mall, and the charming House of Sampoerna museum. For those traveling by air, the hotel is only a 40-minute drive from the airport, ensuring a seamless journey. With its last renovation in 2016, JW Marriott Hotel Surabaya offers modern and stylish facilities that cater to the needs of today's discerning travelers. Whether you are looking to relax by the pool, indulge in a rejuvenating spa treatment, or savor exquisite cuisine at one of the hotel's restaurants, you will find everything you need for a memorable stay. So why wait? Book your stay at JW Marriott Hotel Surabaya and experience the epitome of luxury and convenience in Surabaya, Indonesia.

Elegant Bar Experience at JW Marriott Hotel Surabaya

Discover the sophisticated ambiance of the JW Marriott Hotel Surabaya’s stylish bar, a perfect place to unwind and socialize. Whether you're seeking a relaxing evening with expertly crafted cocktails or a vibrant spot to enjoy live music and lively conversations, the bar offers an inviting atmosphere that caters to all moods. The expertly curated drink menu features a wide selection of premium spirits, local favorites, and innovative concoctions, ensuring a memorable experience for every guest.

Exceptional Convenience Facilities at JW Marriott Hotel Surabaya

Experience unparalleled comfort and ease with JW Marriott Hotel Surabaya’s comprehensive range of convenience facilities. Guests can enjoy the luxury of 24-hour room service, ensuring delicious meals and refreshments are always at your fingertips, whether you’re craving a midnight snack or an early breakfast. For added security and peace of mind, the hotel offers secure safety deposit boxes, allowing you to store your valuables safely during your stay. Enhance your stay with exclusive access to the executive lounge, where you can unwind in a sophisticated setting with complimentary refreshments and personalized services. The hotel also provides professional concierge services to assist with reservations, transportation, and local recommendations, making your visit seamless and enjoyable. Additionally, dry cleaning and daily housekeeping services keep your accommodations pristine and fresh, so you can focus on relaxing and exploring Surabaya with ease.

Convenient and Secure Transport Facilities at JW Marriott Hotel Surabaya

Guests at JW Marriott Hotel Surabaya enjoy the convenience of our dedicated valet parking service, ensuring a seamless arrival and departure experience. Our professional staff handle your vehicle with care, allowing you to relax and focus on your stay without the hassle of parking. Additionally, the hotel offers an onsite car park, providing ample space and easy access for guests who prefer to drive themselves. Whether you're arriving for a short visit or an extended stay, our transport facilities are designed to enhance your convenience and comfort.

Luxurious Comfort and Modern Amenities at JW Marriott Hotel Surabaya

Experience unparalleled comfort with our elegantly appointed rooms that feature air conditioning to keep you cool and comfortable throughout your stay. Relax in style with plush linens, soft towels, and blackout curtains that ensure restful nights. Each room offers a spacious separate living area, perfect for unwinding or entertaining guests. Enjoy a variety of entertainment options with satellite and cable TV, complemented by a modern television for your viewing pleasure. Indulge in thoughtful amenities designed for your convenience, including a mini bar, refrigerator, and a coffee/tea maker with complimentary instant coffee and tea to start your day right. Freshen up with luxurious toiletries and a hairdryer, while complimentary bottled water keeps you hydrated. Additional touches such as bathrobes, daily newspapers, and a balcony or terrace elevate your experience, providing a perfect blend of comfort and sophistication during your stay at JW Marriott Hotel Surabaya.

Exquisite Dining Experience at JW Marriott Hotel Surabaya

Indulge in a seamless blend of comfort and culinary excellence at JW Marriott Hotel Surabaya, where the dining facilities are designed to delight every palate. Start your day with a sumptuous breakfast buffet or a continental breakfast, offering a diverse selection of freshly prepared dishes to energize your morning. Whether you prefer local flavors or international favorites, our breakfast options cater to all tastes in a warm and inviting atmosphere. For those special occasions or relaxed evenings, take advantage of our BBQ facilities, perfect for grilling up delicious meals in a cozy outdoor setting. If you prefer the comfort of your room, our comprehensive room service ensures that delectable dishes are just a call away, allowing you to enjoy gourmet meals in the privacy of your suite. Daily housekeeping maintains the highest standards of cleanliness and comfort, ensuring your stay remains enjoyable and hassle-free. Experience a culinary journey that complements your luxurious stay at JW Marriott Surabaya.

Luxurious Room Options at JW Marriott Hotel Surabaya

Discover a range of elegant accommodations at JW Marriott Hotel Surabaya, featuring various room types designed to cater to your comfort and style. Choose from spacious Guest Rooms with either a King or Double beds, each offering a cozy retreat after a day of exploring Surabaya. For those seeking more space and exclusivity, the Junior Suite and Executive Lounge Access options provide enhanced comfort and privacy, perfect for both leisure and business travelers. For larger groups or families, the 2 Bedroom Suites and Residential Suites offer expansive living areas, with some featuring balconies, rooftop terraces, or multiple bedrooms, ensuring a luxurious stay. The Presidential Suite and Chairman Suite elevate your experience with their grandeur and sophisticated design, ideal for special occasions or high-level executives. Booking these rooms through Agoda guarantees you the best prices and a smooth, hassle-free reservation process, making your stay at JW Marriott Surabaya both affordable and effortless.

Discover the Vibrant Surabaya Center

Welcome to the heart of Surabaya, where history, culture, and modernity blend seamlessly. Surabaya Center is a bustling area that offers a myriad of attractions and experiences for every traveler. Located in the heart of Indonesia's second-largest city, JW Marriott Hotel Surabaya is perfectly situated to explore all that Surabaya Center has to offer. Immerse yourself in the rich history of Surabaya by visiting the iconic Heroes Monument, a towering structure that commemorates the city's struggle for independence. Just a short distance away, you'll find the historic House of Sampoerna, a museum and cigarette factory that provides a fascinating insight into Indonesia's tobacco industry. For those seeking retail therapy, Surabaya Center is home to some of the city's most popular shopping malls, including Tunjungan Plaza and Grand City Mall. Indulge in a shopping spree, browse through international brands, and savor delicious local cuisine at the numerous restaurants and cafes. After a day of exploring, retreat to the luxurious JW Marriott Hotel Surabaya, where you can unwind in spacious rooms with stunning city views. Indulge in delectable dining options, relax by the pool, or rejuvenate at the on-site spa. With its prime location and world-class amenities, JW Marriott Hotel Surabaya is the perfect base for discovering the vibrant Surabaya Center.

Convenient Transportation Options from the Airport to JW Marriott Hotel Surabaya

Nestled in the heart of Surabaya Center, JW Marriott Hotel Surabaya offers a luxurious and convenient stay for travelers visiting the vibrant city of Surabaya, Indonesia. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach JW Marriott Hotel Surabaya is by taking a taxi. The airport is located approximately 25 kilometers away from the hotel, and the journey takes around 45 minutes, depending on the traffic. Taxis are readily available at the airport's designated taxi stands, and it is recommended to use reputable taxi companies like Blue Bird or Express Group for a safe and reliable ride. Another option for transportation from the airport to the hotel is by booking a private airport transfer. Many tour operators and hotels offer this service, allowing guests to enjoy a hassle-free journey from the airport directly to JW Marriott Hotel Surabaya. This option is particularly convenient for those traveling with a lot of luggage or seeking a more personalized and comfortable experience. Whether you choose to take a taxi or opt for a private airport transfer, the journey from the airport to JW Marriott Hotel Surabaya will provide you with a glimpse of Surabaya's bustling streets and vibrant atmosphere. Upon arrival at the hotel, you will be greeted by the hotel's warm and friendly staff, ready to ensure a memorable stay in this luxurious oasis in the heart of Surabaya.

Discover Surabaya's Rich Cultural Heritage and Iconic Landmarks Near JW Marriott Hotel Surabaya

Nestled in the heart of Surabaya, JW Marriott Hotel Surabaya offers a prime location surrounded by a plethora of iconic landmarks and attractions. Immerse yourself in the city's rich cultural heritage and explore the nearby Sampoerna Museum, where you can learn about the history of Indonesia's renowned cigarette industry. For breathtaking views and a testament to Surabaya's engineering marvel, visit the Suramadu National Bridge. This iconic landmark connects the city to the neighboring island of Madura and is the longest bridge in Indonesia. Marvel at the stunning architecture and enjoy a leisurely stroll or bike ride along the bridge, taking in the scenic vistas of the Madura Strait. Nature enthusiasts will appreciate the proximity of Bungkul Park, a charming urban park known for its lush greenery and vibrant atmosphere. Take a leisurely walk, have a picnic, or simply relax in the serene surroundings. For a glimpse into Surabaya's maritime history, head to Monkasel (Submarine Monument), a decommissioned Russian submarine turned museum. Explore the vessel's interior and learn about its role in Indonesia's naval history. Pay homage to the nation's heroes at Tugu Pahlawan, a towering monument dedicated to the fallen soldiers of the Battle of Surabaya. This iconic landmark serves as a reminder of Surabaya's significant role in Indonesia's struggle for independence. Animal lovers can visit Surabaya's Zoo, home to a diverse range of wildlife species. Spend a day exploring the zoo's exhibits and get up close with fascinating creatures from around the world. Discover the city's multicultural heritage at Ampel Mosque and Muhammad Cheng Hoo Mosque. Ampel Mosque, one of the oldest mosques in Surabaya, showcases traditional Javanese architecture and is a significant pilgrimage site for Muslims. Meanwhile, the Muhammad Cheng Hoo Mosque, inspired by Chinese architectural elements, reflects the city's multiculturalism and serves as a symbol of religious harmony. Lastly, don't miss a visit to Jembatan Merah, a historic bridge that played a pivotal role during the Battle of Surabaya. Explore the bridge's surroundings and learn about its significance in Indonesia's struggle for independence. With its central location and proximity to these iconic landmarks and attractions, JW Marriott Hotel Surabaya is the perfect base for exploring Surabaya's cultural heritage and experiencing the city's vibrant atmosphere.

Convenient Public Transport Stations Near JW Marriott Hotel Surabaya

Located in the heart of Surabaya, JW Marriott Hotel Surabaya offers easy access to several public transport stations, making it a convenient choice for both business and leisure travelers. The hotel is just a short distance away from Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station, providing guests with various options to explore the city and its surroundings. Whether you prefer to travel by train or bus, these nearby stations offer a hassle-free way to navigate Surabaya. Semut Train Station and Gubeng Train Station are both within walking distance from the hotel, allowing guests to conveniently explore other parts of the city or even venture further to nearby cities. Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also easily accessible, providing additional transportation options for guests to discover the vibrant culture, historical sites, and shopping districts of Surabaya. With these public transport stations in close proximity to JW Marriott Hotel Surabaya, guests can easily explore the city and its surroundings, making their stay both convenient and memorable. Whether you're traveling for business or leisure, the hotel's prime location ensures that you can effortlessly access the best that Surabaya has to offer.

Indulge in a Culinary Adventure

Surrounding JW Marriott Hotel Surabaya, you will find a plethora of dining options that cater to every palate. For a taste of authentic Indonesian cuisine, head to Aiola Eatery, where you can savor traditional dishes prepared with fresh local ingredients. If you're in the mood for a hearty breakfast or a quick coffee fix, BONCAFE MANYAR KERTOARJO is the perfect spot. For seafood lovers, Layar Seafood KH Abdul Wahab Siamin offers a wide selection of fresh catches cooked to perfection. Craving Chinese cuisine? Look no further than Apeng Kwetiau Medan - Kedung Doro, known for its delicious noodle dishes. Sate Klopo Ondomohen Bu Asih - Walikota Mustajab is a must-visit for its mouthwatering satay, while Soto Ayam 'Cak To' Undaan Wetan is renowned for its flavorful chicken soup. For a taste of Surabaya's famous beef dish, don't miss Rawon Setan - Embong Malang. Soto Ambengan Pak Sadi is another local favorite, serving up comforting bowls of traditional soup. Wapo Resto - Airlangga offers a mix of international and Indonesian flavors, perfect for those seeking a diverse dining experience. For a touch of elegance, Bon Ami Restaurant is the ideal choice, boasting a sophisticated ambiance and a menu of gourmet delights.

Shop till you drop at Surabaya's vibrant shopping landmarks

Surabaya is a shopaholic's paradise, and JW Marriott Hotel Surabaya is perfectly situated near a plethora of shopping landmarks. Just a short stroll away, you'll find Central Point Mall, a modern shopping center that offers a wide range of international and local brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the place to go, offering a stunning selection of batik textiles and handicrafts. If you're in the mood for some fresh flowers, a visit to Bratang Flower Market is a must. This bustling market is a feast for the senses, with vibrant blooms and fragrant scents filling the air. For food lovers, Wisata Rasa and Pasar Keputran are nearby culinary havens, offering a variety of local delicacies and street food. Shopaholics will also be delighted to discover Grand City Mall and Marvell City, two expansive shopping complexes that house a wide range of shops, restaurants, and entertainment options. Vintage enthusiasts should not miss a visit to Newton Vintage Store, where you can find unique clothing and accessories from different eras. For a taste of local culture, Pasar Genteng is a vibrant traditional market where you can browse through an array of local produce, spices, and traditional snacks. Last but not least, Plaza Tunjungan, Surabaya's iconic shopping destination, is just a short drive away. With its upscale boutiques, department stores, and entertainment facilities, Plaza Tunjungan is a must-visit for any shopping enthusiast. Whether you're looking for fashion, handicrafts, or local delicacies, JW Marriott Hotel Surabaya's surrounding shopping landmarks have something for everyone.

Luxury at an Affordable Price: JW Marriott Hotel Surabaya

Indulge in the opulence of JW Marriott Hotel Surabaya without breaking the bank. With an average price of $108 per room, this luxurious hotel offers unparalleled value for money. Compared to the average room price in Surabaya, which stands at a modest $28, JW Marriott Hotel Surabaya provides an exceptional experience at a fraction of the cost. Step into a world of elegance and sophistication as you enter the grand lobby of JW Marriott Hotel Surabaya. Impeccably designed rooms and suites await, offering a seamless blend of comfort and style. Each room is tastefully furnished with plush bedding, modern amenities, and stunning city views. The hotel's renowned service ensures that every guest is treated like royalty, making your stay truly memorable. Whether you're traveling for business or leisure, JW Marriott Hotel Surabaya has something for everyone. Indulge in a rejuvenating spa treatment, take a dip in the sparkling outdoor pool, or savor delectable cuisine at one of the hotel's exquisite restaurants. With its prime location in the heart of Surabaya, you'll have easy access to the city's vibrant attractions, shopping destinations, and cultural landmarks. Experience luxury without the hefty price tag at JW Marriott Hotel Surabaya. Book your stay today and discover a world of unparalleled comfort and exceptional value.

Excellent Service, Delicious Food, and Stunning Views at JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya is the epitome of luxury and satisfaction. With its clean rooms, friendly staff, and top-notch service, it is no wonder that guests consider this hotel to be the best in Surabaya. The hotel's breakfast is not only complete but also incredibly delicious, leaving guests satisfied and ready for the day ahead. One of the highlights of JW Marriott Hotel Surabaya is its great location, offering guests breathtaking views of the city. Whether you are enjoying a meal at the hotel's restaurant or relaxing in your room, you are guaranteed to be treated to stunning sights. The hotel's health center is also worth mentioning, as it is well-equipped and provides a great opportunity for guests to unwind and rejuvenate. The rooms at JW Marriott Hotel Surabaya are spacious and beautifully decorated in a classic style. They are well-maintained and boast a nice layout, creating a comfortable and inviting atmosphere for guests. The staff at the hotel are friendly and helpful, ensuring that guests have a pleasant and memorable stay. Overall, JW Marriott Hotel Surabaya is a top choice for travelers seeking a nice and good hotel experience.

Exquisite Luxury and Exceptional Service at JW Marriott Hotel Surabaya

Indulge in a world of exquisite luxury and experience exceptional service at JW Marriott Hotel Surabaya. With an impressive overall rating of 9.0, this hotel has consistently delighted guests with its outstanding facilities, impeccable cleanliness, and prime location. One of the standout features of JW Marriott Hotel Surabaya is its commitment to providing a memorable and comfortable stay. Guests have praised the hotel for its exceptional staff performance, with a rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that every guest's needs are met, providing personalized service that exceeds expectations. Whether you need assistance with arranging transportation, recommendations for local attractions, or simply have a special request, the staff at JW Marriott Hotel Surabaya will make sure that you are well taken care of. In addition to the exceptional service, guests also appreciate the luxurious facilities offered at JW Marriott Hotel Surabaya. With a rating of 9.0 for facilities, this hotel provides a wide range of amenities to enhance your stay. From the state-of-the-art fitness center and rejuvenating spa, to the stunning outdoor pool and stylish restaurants, every aspect of your experience at JW Marriott Hotel Surabaya is designed to provide the utmost comfort and relaxation. With its prime location in Surabaya, guests have rated the hotel's location at an impressive 9.1. Situated in the heart of the city, JW Marriott Hotel Surabaya offers easy access to popular attractions, shopping centers, and business districts. Whether you are visiting for business or leisure, you'll find that this hotel is perfectly positioned to meet all your needs. Experience the epitome of luxury and exceptional service at JW Marriott Hotel Surabaya. With its outstanding facilities, dedicated staff, and prime location, this hotel promises an unforgettable stay that will exceed your expectations.

Show less

Amenities and facilities

Exceptional9.2

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Accessible vanities
  • Adapter
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Linens
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Trash cans
  • Wake-up service
  • Walk-in shower

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site
The Pavilion Restaurant
  • Cuisine: Indonesian, International
  • Menu: A-la-carte
Tang Palace Chinese Restaurant
  • Cuisine: Asian, Chinese
  • Menu: Buffet
Imari Japanese Restaurant
  • Cuisine: Japanese
  • Menu: Buffet
Uppercut Steakhouse
  • Cuisine: French
  • Menu: Buffet

Location

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.2

Location

Airports
  • Juanda International Airport (SUB)
    14.5 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    75.4 km 2.5 hour drive
Public transportation
  • Pasar Turi Train Station
    1.3 km
  • Gubeng Train Station
    2.0 km
Hospital or clinic
  • Puskesmas Kedungdoro
    600 m
Shopping
  • Tunjungan Plaza
    790 m
Convenience store
  • Indomaret
    130 m 5 min drive
Cash withdrawal
  • ATM
    260 m 4 min walk

What's nearby

Popular landmarks
  • Tunjungan Plaza
    790 m
  • Tugu Pahlawan
    1.5 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.5 km
  • Sampoerna Museum
    3.2 km
  • Bungkul Park
    3.6 km
  • Surabaya Town Square
    3.9 km
  • Surabaya's Zoo
    4.2 km
  • Pakuwon Food Festival
    7.6 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km
Nearby landmarks
  • Vertical Six Club
  • Consulate of Hungary
    160 m
  • Blauran Market
    270 m
  • Pasar Kedung Klinter
    390 m
  • Kantor Garuda Indonesia
    420 m
  • Gereja Perawan Maria tak Berdosa
    430 m
  • Taman Gantung
    450 m
  • BG Junction
    460 m
  • Museum Surabaya
    500 m
  • Wisata Rasa
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children below 12 years old are not allowed in Executive Lounge.
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)40
  • Airport transfer fee400000 IDR
Extras
  • Daily Internet/Wi-Fi fee0 IDR
  • Breakfast charge (unless included in room price)388000 IDR
The property
  • Year property opened1996
  • Number of floors25
  • Most recent renovation2016
  • Non-smoking rooms/floorsno
  • Number of restaurants5
  • Number of bars/lounges1
Parking
  • Daily parking fee0 IDR

Reviews of JW Marriott Hotel Surabaya from real guests

tooltip

All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
9.0

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 8.8
  • 10
  • 9.6
  • 7.6
  • 9.6
  • 10

Most recent

  • Facilities score 9.2 out of 10 and is a high score in Surabaya
    Facilities9.2
  • Location score 9.2 out of 10 and is a high score in Surabaya
    Location9.2
  • Service score 9.2 out of 10 and is a high score in Surabaya
    Service9.2
  • Cleanliness score 9.1 out of 10 and is a high score in Surabaya
    Cleanliness9.1
  • Room comfort and quality score 8.8 out of 10 and is a high score in Surabaya
    Room comfort and quality8.8
  • Value for money score 8.8 out of 10 and is a high score in Surabaya
    Value for money8.8
High score for Surabaya

Rating

9+ Exceptional (793)
8-9 Excellent (238)
7-8 Very Good (280)
6-7 Good (60)
<6 Below Expectation (53)

Review summary

Powered by OpenAI

Guests love this hotel's clean and spacious rooms, with comfy bedding and pillows. Breakfast offers healthy and local options. The staff is friendly and always helpful. The strategic location provides easy access to street food, Tunjungan Mall, and shopping centers. Facilities like the gym, sauna, pool, and spa are all in great condition and leave guests feeling rejuvenated.

Hotel needs renovation and maintenance, especially in the rooms, hallway, and bathroom accessories.

Did you find this review summary helpful?

Guest Type
Room Type
Language

Show reviews that mention 

Showing 1,424 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    Watti from Indonesia
    Family with young children
    Premium, Guest room, 2 Double
    Stayed 1 night in December 2024

    “Profile of JW Marriott / Story about JW Marriott Hotel”

    JW Marriott Hotel is part of an international luxury hotel chain known for its high service quality, premium facilities, and elegant stay experience. Here is a general review of JW Marriott Hotel: Advantages: 1. Luxurious Facilities: Spacious rooms with elegant design. Complete facilities such as a spa, swimming pool, gym, and fine dining restaurants. Some locations have executive lounges for VIP guests. 2. Professional Service: Friendly, polite, and well-trained staff who pay attention to detail. Responsive to guest needs, from check-in to room service. 3. Strategic Location: Located in the city center or premium areas, close to tourist attractions, business, or shopping. 4. Culinary Options: Luxury restaurants offering a variety of international and local menu options. Buffet breakfast is often praised for its quality and food variety. 5. Cleanliness and Security: Very high cleanliness standards. Reliable security systems, including security personnel and the latest technology. Disadvantages: 1. Price: Accommodation rates are quite high, possibly not suitable for budget-conscious travelers. 2. Crowding: During holiday seasons or special events, facilities such as swimming pools or restaurants can become quite crowded. 3. Dependence on Location: Some locations may be more suitable for business travelers than for tourists seeking a relaxed atmosphere. Recommendation: JW Marriott is very suitable for: Business travelers seeking comfort and efficiency. Tourists who prioritize luxury experiences. Special events such as weddings, conferences, or romantic getaways.

    Reviewed December 08, 2024
    Auto-translated through generative A.I.

    Dear Watti, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

    Responded October 14, 2025
    JW Marriott Hotel Surabaya
  2. 10.0
    Exceptional
    Regina from Indonesia
    Family with teens
    Premium, Guest room, 1 King
    Stayed 3 nights in July 2025

    “Very friendly staff”

    I often stay here, and the service is outstanding. Especially Mr. Rio from housekeeping who provides excellent service, Mr. Ujang the doorman who is very attentive, and also Ms. Indah who always greets her guests by name, and of course, Head Chef Mr. Endra who explains the menu. The rooms are clean, all the towels are clean. The food is all delicious. I will definitely come back again.

    Reviewed July 09, 2025
    Auto-translated through generative A.I.

    Dear Regina, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities meet your expectations and become one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

    Responded October 14, 2025
    JW Marriott Hotel Surabaya
  3. 10.0
    Exceptional
    R from India
    Couple
    Guest Room, 1 King
    Stayed 2 nights in July 2025

    “Superb comfort”

    Excellent place to stay. Very polite and helpful staff ensure that every requirement is taken care of. Spacious rooms, very clean and hygienic, squeaky clean linen and bath towels. Restaurant has a lavish spread and the Chef accommodated our request for vegetarian food. Overall a superb and great place to stay.

    Reviewed September 20, 2025

    Dear R, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities meet your expectations and become one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

    Responded October 14, 2025
    JW Marriott Hotel Surabaya
  4. 10.0
    Exceptional
    Intan from Singapore
    Couple
    Guest Room, 1 King
    Stayed 2 nights in July 2025

    “Pleasant, generous and warm hospitality ”

    From the moment I arrived, everything was simply perfect. Throughout my stay, the hospitality and service were consistently genuine, generous, and warm. My guest room was spacious, quiet, and incredibly comfortable, Thank you, Mariott Surabaya for making my stay so memorable. I’ll definitely be back! 🌺

    Reviewed October 22, 2025

    Dear Intan, Thank you for taking the time to share your valuable feedback and choose JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities meet your expectations and become one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

    Responded October 30, 2025
    JW Marriott Hotel Surabaya
  5. 10.0
    Exceptional
    Puay from Singapore
    Couple
    Premium, Guest room, 1 King
    Stayed 3 nights in October 2025

    “Good Service”

    LIDIA who has attended to me at the reception to do my check-in. She has been most helpful to locate a available room, allowing me to have an early check-in. The room has met all my special requests listed in Agoda! The staff are friendly & attentive. The breakfast selection is great! Also enjoy the gym, pool & spa service.

    Reviewed October 21, 2025

    Dear Puay, Thank you for taking the time to share your valuable feedback and choose JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities meet your expectations and become one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

    Responded October 30, 2025
    JW Marriott Hotel Surabaya
Changed to review page 1

This is a popular property. Don't miss out!