Kana Citra Guest House

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217

Highlights

Highly reviewed check-in/out

- Check‑in experience is generally smooth; some nights have no reception...

Ideal location

- 10–15 minute walk to the US Consulate or a quick Grab ride; within Cit...

Love the location with a lot of restaurant around
Sparkling clean

- Rooms and bathrooms receive repeated mention as clean, with regular li...

It's clean, spacious room & bathroom, and friendly staffs.
Professional guest services

- Staff consistently receive praise for friendliness and helpfulness—sec...

It's clean, spacious room & bathroom, and friendly staffs.
Top value

- Many guests describe the property as inexpensive or affordable and goo...

Great Value for Money

Facilities

Free Wi-Fi

Swimming pool

Free parking

Restaurants

Golf course (within 3 km)

Water park

Pool (kids)

Luggage storage

About us

Kana Citra Guest House sits in lively Dukuh Pakis, steps from cafes, Superindo mall and easy transit—ideal for two travelers seeking affordable, convenient base. Rooms are spacious and bright with ensuite showers, plush towels, signature toiletries, a welcome bottle of water and a fridge. Shared facilities include a chic coffee shop, a heated indoor family pool and a stylish lounge with TV and curated food delivery options. A large waterpark with slides and family pools is under 1.8 km away, perfect for a fun day out. Great for small groups or family stays near Surabaya’s amenities and the US Consulate. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Location 9.3
Cleanliness 9.2
Service 9.2
Value for money 9.1

Based on 754 verified reviews

Location

9.3

Cleanliness

9.2

Service

9.2

Value for money

9.1

Facilities

8.6

Room comfort and qua...

7.2

  • "Highly recommended and clean guest house"
  • "Mostly the crews are working here are great and attentive"
  • "Great location with exceptional service"
  • "The best if you are going tonthe Surabaya Consolulate Office"
  • "Bathroom also clean and they provide amenities as well."
See map

9.3Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Masjid Nasional Al Akbar Surabaya
9.0 km
Surabaya Town Square
9.1 km
Surabaya's Zoo
9.9 km
Bungkul Park
10.1 km
Tunjungan Plaza
10.6 km
Closest landmarks
Ezmo
30 m
Super Indo Citraland
160 m
Surabaya International School
510 m
Ciputra University
560 m
Merlin studio (Yoga Pilates Zumba TRX)
560 m

Good to know

Value for money9.1
Distance to city center13.9 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport18.3 km

Select your room

1/18

Standard Room with Twin or Double Bed

32 m²/344 ft²
2 single beds or 1 double bed
Preferred by Couples

9.0

Excellent

Room comfort and quality
  • Mobility accessibility

  • Private bathroom

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Pool facilities

  • Satellite/cable channels

  • Telephone

  • TV

1/1

Standard Double Room

29 m²/312 ft²
1 queen bed
  • Shower

1/1

Deluxe Double or Twin Room

32 m²/344 ft²
1 double bed or 2 single beds
  • Shower

  • Internet access – wireless

  • Wi-Fi [free]

  • Air conditioning

1/1

Family Room

1 queen bed and 1 single bed and 1 double bed
Fits groups
  • Mobility accessibility

  • Telephone

  • Free bottled water

  • Refrigerator

  • Desk

  • Interconnecting room(s) available

  • Non-smoking

1/1

Standard Double Room

1 queen bed
  • Telephone

  • Wi-Fi [free]

  • Air conditioning

  • Slippers

  • Free bottled water

  • Refrigerator

  • Desk

  • Clothes rack

1/1

Standard Room with Twin or Double Bed(1 double bed)

32 m²/344 ft²
1/1

Suite

1 double bed
  • Hair dryer

  • Private bathroom

  • Shower

  • Satellite/cable channels

  • TV [flat screen]

  • Wi-Fi [free]

  • Air conditioning

  • Free bottled water

  • Refrigerator

  • Desk

1/1

Standard Room with Twin or Double Bed(2 single beds)

32 m²/344 ft²
1/1

Family Room

1 single bed and 1 queen bed
Fits groups
  • Telephone

  • Wi-Fi [free]

  • Air conditioning

  • Slippers

  • Free bottled water

  • Refrigerator

  • Desk

  • Clothes rack

  • Non-smoking

1/1

Family Room

1 queen bed and 1 single bed
Fits groups
  • Telephone

  • Wi-Fi [free]

  • Air conditioning

  • Slippers

  • Free bottled water

  • Refrigerator

  • Desk

  • Clothes rack

  • Non-smoking

Frequently asked questions

The average travel time to get from Kana Citra Guest House to the airport is 29 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

While remaining at Kana Citra Guest House, begin your holiday break by visiting the closest attractions that are within close proximity to the property which include Super Indo Citraland, Surabaya International School, and Ciputra University.

While lodging at Kana Citra Guest House, enjoy your morning or evening stroll at nearby park such as Kolam Bebek.

Kana Citra Guest House has a total of 3 floors.

Kana Citra Guest House's most popular month where verified guests travelers have stayed the most is in November.

The typical room rate for Kana Citra Guest House in the past month is 585997.5 IDR, compared to city's average of 337917.49 IDR.

Verified business travelers that have stayed at this property have given Kana Citra Guest House an average rating of 8.3. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Kana Citra Guest House an average rating of 9.2. You can look up on more specific customer assessments, and remarks by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Kana Citra Guest House an average rating of 9.0. You can look up more comprehensive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Kana Citra Guest House an average rating of 8.9. You can look into more thorough customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Kana Citra Guest House an average rating of 8.8. You can check out more specific customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

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More about Kana Citra Guest House

More about Kana Citra Guest House

Discover the Tranquil Oasis of Kana Citra Guest House in Surabaya

Nestled in the vibrant city of Surabaya, Indonesia, Kana Citra Guest House offers a peaceful retreat for travelers seeking comfort and convenience. With its prime location just 13.9 kilometers away from the city center, this 2-star hotel provides easy access to popular attractions, shopping centers, and dining options, making it an ideal choice for both leisure and business travelers. Step into the welcoming ambiance of Kana Citra Guest House and be greeted by its cozy and intimate atmosphere. The hotel boasts 22 well-appointed rooms, ensuring a personalized experience for every guest. Each room is thoughtfully designed with modern amenities and stylish decor, creating a comfortable and relaxing environment to unwind after a long day of exploring the city. Convenience is key at Kana Citra Guest House, as it is only a short 29-minute drive from the airport. Whether you're arriving or departing, the hotel's proximity to the airport makes it a convenient choice for travelers. Check-in begins at 02:00 PM, allowing you to settle in and start your Surabaya adventure at your own pace. The check-out time is until 11:59 AM, giving you ample time to enjoy a leisurely morning before bidding farewell to this charming guest house. Families traveling with children will appreciate the child policy at Kana Citra Guest House. Children between the ages of 6 to 10 can stay free of charge, making it an ideal choice for a family getaway. The hotel's warm and friendly staff are always ready to assist you and ensure a memorable stay for both you and your little ones. Immerse yourself in the tranquility of Kana Citra Guest House and experience the best of Surabaya. With its convenient location, comfortable rooms, and child-friendly policy, this guest house is the perfect choice for travelers seeking a peaceful oasis in the heart of the city.

Unwind and Connect in the Shared Lounge/TV Area

At Kana Citra Guest House, we understand the importance of relaxation and socialization during your stay. That's why we offer a comfortable shared lounge/TV area where you can unwind and connect with fellow guests. Whether you want to catch up on your favorite shows, engage in lively conversations, or simply enjoy a moment of tranquility, our shared lounge/TV area is the perfect place to do so. Equipped with cozy seating arrangements, a large flat-screen TV, and a selection of entertainment options, our shared lounge/TV area provides a welcoming space for guests to come together and enjoy their downtime. Whether you're traveling solo or with a group, this communal space allows you to connect with other travelers, share stories, and make new friends. So grab a seat, grab some popcorn, and get ready to relax and have a great time in our shared lounge/TV area at Kana Citra Guest House.

Unwind and Stay Active at Kana Citra Guest House's Sports Facilities

At Kana Citra Guest House, guests can enjoy a wide range of sports facilities that cater to both relaxation and active pursuits. Dive into the refreshing outdoor pool, perfect for a leisurely swim or a fun splash with friends and family. The poolside area is also equipped with comfortable loungers, allowing guests to soak up the sun while enjoying a good book or sipping on a refreshing beverage. For those seeking a thrilling water adventure, the water park at Kana Citra Guest House is a must-visit. With exciting slides and water features, it offers endless hours of excitement for both children and adults. Feel the rush as you slide down the twisting slides or cool off under the playful water sprays. The water park provides a safe and enjoyable environment for guests of all ages to make unforgettable memories. Whether you prefer a relaxing dip in the pool or an exhilarating water park adventure, Kana Citra Guest House's sports facilities are sure to keep you entertained and refreshed throughout your stay.

Convenience Facilities at Kana Citra Guest House

Experience utmost convenience and comfort at Kana Citra Guest House with its array of top-notch facilities. From laundry service to room service, the hotel ensures that all your needs are taken care of. The friendly concierge is always ready to assist you with any queries or requests you may have, making your stay hassle-free and enjoyable. Stay connected with the complimentary Wi-Fi available in public areas, allowing you to keep in touch with loved ones or catch up on work. For those who prefer to smoke, there is a designated smoking area available. Additionally, all rooms are equipped with free Wi-Fi, ensuring that you stay connected throughout your stay. The hotel also offers dry cleaning services, luggage storage, and a vending machine for your convenience. With daily housekeeping, you can expect a clean and tidy room every day of your stay.

Convenient and Complimentary Car Parking at Kana Citra Guest House

At Kana Citra Guest House, we understand the importance of hassle-free transportation during your stay. That is why we provide a convenient and complimentary car park onsite for our valued guests. With our self-parking option, you can easily park your vehicle and have peace of mind knowing that your car is safe and secure. Best of all, our car park is free of charge, allowing you to save money and make the most of your stay in Surabaya. Whether you are traveling for business or pleasure, our excellent transport facilities ensure a seamless experience for all our guests.

Indulge in Delicious Delights at Kana Citra Guest House's Dining Facilities

At Kana Citra Guest House, dining is an experience to be savored. With a range of dining facilities to choose from, guests are spoiled for choice when it comes to satisfying their cravings. The coffee shop is the perfect spot to start your day on a high note, offering a variety of aromatic coffees and freshly baked pastries. Whether you prefer a strong espresso or a creamy cappuccino, the skilled baristas at the coffee shop will ensure that every sip is a delight to your taste buds. For those who prefer to dine in the comfort of their own room, Kana Citra Guest House offers convenient room service. Whether it's a late-night snack or a hearty meal, the extensive menu has something to please every palate. Indulge in a delectable spread of local and international dishes, expertly prepared and delivered right to your doorstep. To ensure that your stay is as comfortable as possible, Kana Citra Guest House also provides daily housekeeping. Rest assured that your dining area will be kept clean and tidy, allowing you to fully enjoy your meals without any worries. With these exceptional dining facilities, Kana Citra Guest House goes above and beyond to cater to the culinary desires of its guests, making for a truly unforgettable stay.

Comfort and Convenience at Kana Citra Guest House

Discover the perfect blend of comfort and convenience at Kana Citra Guest House in Surabaya, Indonesia. With a variety of room types to choose from, including our Standard Room with Twin or Double Bed, you can find the ideal accommodation to suit your needs. Each room is thoughtfully designed, offering a spacious layout of 32 square meters and the option of 2 Single Beds or 1 Double Bed. Whether you're traveling solo or with a companion, our rooms provide a cozy and relaxing atmosphere for a restful stay.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Nestled in the heart of Surabaya, Indonesia, Dukuh Pakis is a vibrant neighborhood that offers a perfect blend of modernity and tradition. This bustling area is known for its lively atmosphere, diverse culinary scene, and convenient location, making it an ideal destination for both business and leisure travelers. One of the highlights of Dukuh Pakis is its fantastic dining options. From local street food stalls to upscale restaurants, this neighborhood caters to all taste buds. Food enthusiasts can savor traditional Indonesian dishes, such as nasi goreng (fried rice) and sate ayam (chicken satay), or indulge in international cuisines like Japanese sushi and Italian pasta. Apart from its culinary delights, Dukuh Pakis is also home to several shopping malls and entertainment centers. Visitors can explore the latest fashion trends, shop for souvenirs, or catch a movie at one of the modern cinemas. For those seeking a taste of local culture, nearby attractions like the Surabaya Zoo and the Taman Bungkul Park offer a chance to immerse in the city's natural beauty. With its vibrant atmosphere, diverse culinary scene, and exciting attractions, Dukuh Pakis is a neighborhood that has something for everyone. Whether you're a food lover, a shopaholic, or an adventure seeker, this lively area in Surabaya will surely leave you with unforgettable memories.

Traveling to Kana Citra Guest House from Surabaya's Nearest Airports

Surabaya, the vibrant city in Indonesia, is well-connected to the world through its two main airports: Juanda International Airport and Abdul Rachman Saleh Airport. When traveling to Kana Citra Guest House in Dukuh Pakis, Surabaya, there are several convenient transportation options available. If you arrive at Juanda International Airport, the most common and hassle-free way to reach Kana Citra Guest House is by taking a taxi. Taxis are readily available at the airport's designated taxi stand. It is advisable to use reputable taxi companies such as Blue Bird or Express, which are known for their reliability and safety. The journey from the airport to Kana Citra Guest House takes approximately 30 minutes, depending on the traffic conditions. For those arriving at Abdul Rachman Saleh Airport, the distance to Kana Citra Guest House is slightly farther. The most convenient option is to arrange a pre-booked airport transfer service with Kana Citra Guest House. This ensures a smooth and comfortable journey, as a driver will be waiting for you upon arrival. Alternatively, you can take a taxi from the airport, which will take approximately 1 hour to reach Kana Citra Guest House. No matter which airport you arrive at, traveling to Kana Citra Guest House is a breeze with various transportation options available. Whether you choose a taxi or a pre-arranged transfer, you can look forward to a hassle-free journey and a warm welcome at this cozy guest house in Surabaya.

Explore the Vibrant Surroundings of Kana Citra Guest House

Located in Surabaya, Indonesia, Kana Citra Guest House offers easy access to a variety of exciting landmarks and attractions. Just a short distance away, you'll find the thrilling Waterpark, perfect for a day of fun and relaxation with family and friends. Dive into the refreshing pools, zoom down exhilarating slides, or simply soak up the sun in the spacious lounging areas. For those looking to satisfy their taste buds, Food Junction is just a stone's throw away from the guest house. This vibrant food court offers a wide range of culinary delights, from local Indonesian dishes to international cuisines. Indulge in mouthwatering flavors and savor the diverse culinary offerings in a lively and welcoming atmosphere. In addition to these attractions, the guest house is conveniently located near several healthcare facilities, including Puskesmas Balongsari and Puskesmas Pembantu Sumberrejo. Guests can have peace of mind knowing that medical assistance is within reach if needed. Furthermore, Weta Supermarket is nearby, making it convenient for guests to stock up on essentials or browse for unique souvenirs. Kidcity is another notable attraction in the area, offering a fun-filled experience for children with its array of interactive games and activities. With its prime location, Kana Citra Guest House provides a gateway to explore the vibrant surroundings of Surabaya, ensuring a memorable stay for all guests.

Convenient Public Transport Stations Near Kana Citra Guest House

Located in the vibrant city of Surabaya, Indonesia, Kana Citra Guest House offers easy access to several public transport stations, making it a convenient choice for travelers. Situated in the Tandes neighborhood, guests can easily reach the Tandes Bus Station, which is just a short walk away from the guest house. This station provides regular bus services that connect to various parts of the city, allowing guests to explore Surabaya's attractions with ease. For those looking to venture further, the Kandangan Train Station is also within close proximity to Kana Citra Guest House. This train station offers regular train services to different cities in East Java, allowing guests to conveniently explore the surrounding areas. Whether it's a day trip to the beautiful beaches of Malang or a visit to the cultural city of Yogyakarta, the Kandangan Train Station provides a hassle-free transportation option. Additionally, the Benowo Bus Station is another public transport station near the guest house. Situated just a short distance away, guests can easily access this station to catch buses to various destinations within Surabaya. Whether it's exploring the vibrant shopping districts, visiting historical landmarks, or indulging in the local culinary scene, the Benowo Bus Station provides a convenient and affordable way to navigate the city. With its strategic location near these public transport stations, Kana Citra Guest House ensures that guests can easily explore Surabaya and its surrounding areas, making it an ideal choice for both business and leisure travelers.

A Culinary Adventure Awaits

When it comes to dining options, Kana Citra Guest House is surrounded by an array of restaurants that cater to every palate. Just a short walk away, you'll find Warung Leko HR Muhammad, a local favorite known for its mouthwatering Indonesian cuisine. For those craving a taste of the Orient, Madame Chang offers a delightful selection of Chinese and Thai dishes. If you're in the mood for a cozy cafe atmosphere, Kudos Cafe - Pakuwon Square is the perfect spot to enjoy a cup of coffee or indulge in a delicious pastry. For a fine dining experience, Zhang Palace Restaurant serves up exquisite Chinese delicacies in an elegant setting. Seafood lovers will be delighted by the fresh catches at Artomoro Sea Food, while coffee enthusiasts can savor artisanal brews at Monopole Coffee Lab. For a taste of Brazilian cuisine, Central Churrasco is a must-visit, offering a variety of succulent grilled meats. Meatshop & Gourmet is another great option for meat lovers, with its selection of premium cuts and gourmet products. Gojumong Korean BBQ Surabaya is the go-to place for those craving authentic Korean barbecue, while Pecel Madiun Bu Pri serves up traditional Javanese dishes that are sure to satisfy. With such a diverse range of dining options just steps away from the hotel, guests at Kana Citra Guest House are in for a culinary adventure.

Shop 'til You Drop at Surabaya's Premier Shopping Destinations

Located in the bustling city of Surabaya, Kana Citra Guest House offers easy access to a variety of shopping landmarks. Just a short stroll away, you'll find G Walk Night Market Surabaya, where you can immerse yourself in the vibrant atmosphere and indulge in delicious local street food. For a more upscale shopping experience, head over to Pakuwon Trade Center - PTC, Pakuwon Mall, and Supermal Pakuwon Indah, all located within close proximity to the guest house. These modern shopping centers boast a wide range of luxury brands, trendy fashion boutiques, and entertainment options. If you're looking for a more laid-back shopping experience, Lenmarc Mall is also nearby, offering a diverse selection of shops, cafes, and restaurants. Whether you're a fashion enthusiast, a food lover, or simply enjoy exploring different shopping destinations, Kana Citra Guest House is the perfect base for your retail therapy adventures in Surabaya.

Affordable Luxury at Kana Citra Guest House

Experience the perfect blend of comfort and affordability at Kana Citra Guest House in Surabaya, Indonesia. With an average room price of just $29, this charming guest house offers incredible value for your stay. Compared to the average price of a hotel room in Surabaya, which stands at $28, Kana Citra Guest House provides an exceptional deal that allows you to stretch your travel budget without compromising on quality. At Kana Citra Guest House, you'll find a range of well-appointed rooms that are designed to cater to all types of travelers. Whether you're visiting Surabaya for business or leisure, you can choose from a variety of room options that suit your needs and preferences. From cozy single rooms to spacious suites, each accommodation is thoughtfully furnished with modern amenities to ensure a comfortable and enjoyable stay. Don't miss out on this incredible opportunity to experience Surabaya's vibrant culture and warm hospitality without breaking the bank. Book your stay at Kana Citra Guest House today and discover the true meaning of affordable luxury.

Clean, Comfortable, and Cheap - A Great Option for Staying in Surabaya

Kana Citra Guest House in Surabaya, Indonesia, is a highly recommended accommodation for those looking for a comfortable and clean place to stay. The facilities are generally clean and well-maintained, ensuring a pleasant and enjoyable experience for guests. The staff at the guest house are friendly and provide excellent service, making you feel welcomed and taken care of throughout your stay. Located in a quiet area, it offers a peaceful environment where you can relax and unwind after a long day of exploring the city. The rooms at Kana Citra Guest House are not only comfortable but also spotlessly clean. The staff goes above and beyond to ensure that every corner of the room is tidy and well-maintained. Additionally, the guest house is conveniently located near the consulate, making it a convenient choice for those who need to visit the consulate for any official matters. Despite its affordable rates, the guest house does not compromise on quality, providing guests with a clean, comfortable, and cheap option for their stay in Surabaya. One of the standout features of Kana Citra Guest House is its location. Situated near cafes and markets, guests can easily find a variety of food options for breakfast or any other meal. The nearby market allows guests to experience the local flavors and indulge in authentic Indonesian cuisine. With sufficient space in the rooms, even after adding an extra bed, guests can enjoy a comfortable and spacious stay. Whether you're traveling for business or leisure, Kana Citra Guest House is a great option for staying in Surabaya.

Exceptional Value and Outstanding Service at Kana Citra Guest House

Kana Citra Guest House in Surabaya, Indonesia, is a hidden gem that offers exceptional value and outstanding service. With an overall rating of 8.7, this guest house has received high praise from satisfied guests who have experienced its warm hospitality and comfortable accommodations. One of the standout features of Kana Citra Guest House is its excellent value for money, with a rating of 8.8 for value. Guests appreciate the affordable rates without compromising on quality. From the moment you step foot into the guest house, you'll be greeted by friendly and attentive staff who go above and beyond to ensure your stay is enjoyable. The facilities at Kana Citra Guest House also receive high marks, with a rating of 8.2. The guest house offers a range of amenities to enhance your stay, including free Wi-Fi in all rooms, 24-hour front desk service, and a relaxing garden where you can unwind after a long day of exploring Surabaya. The cleanliness of the guest house is also highly praised, with a rating of 8.9, ensuring that you can relax and feel at ease in a spotlessly clean environment.

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Amenities and facilities

Excellent8.6

Facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Public bath
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Water park
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator unavailable
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meetings
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids facilities
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Accessible by stairs
  • Air conditioning
  • Closet
  • Clothes rack
  • Desk
  • Free bottled water
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mobility accessibility
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Socket near the bed
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Location

Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217

Exceptional9.3

Location

Airports
  • Juanda International Airport (SUB)
    18.3 km
  • Abdul Rachman Saleh Airport (MLG)
    72.3 km
Public transportation
  • Kandangan
    4.4 km
  • Tandes
    5.5 km
Hospital or clinic
  • Ezmo
    30 m
Shopping
  • Surabaya Town Square
    9.1 km
Cash withdrawal
  • ATM
    910 m

What's nearby

Popular landmarks
  • Masjid Nasional Al Akbar Surabaya
    9.0 km
  • Surabaya Town Square
    9.1 km
  • Surabaya's Zoo
    9.9 km
  • Bungkul Park
    10.1 km
  • Tunjungan Plaza
    10.6 km
  • Tugu Pahlawan
    11.0 km
  • Monkasel (Submarine Monument)
    11.2 km
  • Sampoerna Museum
    11.5 km
  • Suramadu National Bridge
    12.6 km
  • Pakuwon Food Festival
    17.1 km
Nearby landmarks
  • Ezmo
    30 m
  • Super Indo Citraland
    160 m
  • Surabaya International School
    510 m
  • Ciputra University
    560 m
  • Merlin studio (Yoga Pilates Zumba TRX)
    560 m
  • Fatmawati
    600 m
  • G-Walk pool
    710 m
  • Apotek Grace Farma
    740 m
  • Doktor umum
    750 m
  • Citraland Golf
    800 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 6-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:59
  • Reception open until19:00
  • Check-out from06:00
  • Check-in until19:00
Getting around
  • Distance from city center13.9 km
  • Travel time to airport (minutes)29
The property
  • Year property opened2015
  • Number of floors3
  • Number of rooms 22
  • Non-smoking rooms/floorsYes
  • Number of restaurants0
  • Number of bars/lounges0
  • License Id / Local Tax ID/ Entity Name0406260066233,55199
Parking
  • Daily parking fee0 IDR

Reviews of Kana Citra Guest House from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.9

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.4
  • 10
  • 10
  • 10
  • 7.2
  • 10
  • 10
  • 9.6
  • 10
  • 10

Most recent

From 754 reviews

  • Location score 9.3 out of 10
    Location9.3
  • Cleanliness score 9.2 out of 10
    Cleanliness9.2
  • Service score 9.2 out of 10
    Service9.2
  • Value for money score 9.1 out of 10
    Value for money9.1
  • Facilities score 8.6 out of 10
    Facilities8.6
  • Room comfort and quality score 7.2 out of 10
    Room comfort and quality7.2

Review summary

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This hotel boasts a great location near supermarkets, cafes, and the US Consulate, making it a convenient choice for travelers. The excellent and friendly staff are mentioned in many reviews, providing a warm welcome to guests. Multiple guests mentioned that this is the best place to stay for those who visit the US Consulate. Additionally, the clean and spacious rooms receive commendations from guests. The hotel is also considered a good value for money and affordable, making it a great option for small groups.

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Show reviews that mention 

Location

Mentioned in 33 reviews
sentiment-positive-indicator
100% Positive

Cleanliness

Mentioned in 28 reviews
sentiment-positive-indicator
100% Positive

Service

Mentioned in 26 reviews
sentiment-positive-indicator
96% Positive
sentiment-negative-indicator
3% Unfavourable

Room size

Mentioned in 10 reviews
sentiment-positive-indicator
100% Positive

Air conditioning

Mentioned in 7 reviews
sentiment-positive-indicator
57% Positive
sentiment-negative-indicator
42% Unfavourable

Check in

Mentioned in 7 reviews
sentiment-positive-indicator
85% Positive
sentiment-negative-indicator
14% Unfavourable

Room comfort

Mentioned in 7 reviews
sentiment-positive-indicator
100% Positive

Hot water

Mentioned in 6 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Bathroom

Mentioned in 5 reviews
sentiment-positive-indicator
80% Positive
sentiment-negative-indicator
20% Unfavourable
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  1. 9.2
    Exceptional
    SooEun from South Korea
    Family with young children
    Standard Room with Twin or Double Bed
    Stayed 2 nights in September 2025

    “The best time to visit the consulate.”

    The accommodation is not new but well-maintained. There are restaurants, supermarkets, and spas within walking distance. The staff are friendly. Hot water is available. It's a calm, clean, and safe neighborhood. It's in the best location for consulate work.

    Reviewed September 07, 2025
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  2. 10.0
    Exceptional
    kesha from Indonesia
    Solo traveler
    Standard Room with Twin or Double Bed
    Stayed 2 nights in April 2026

    “Exceptional”

    The place is clean and comfortable. The staff is very friendly, the security is very good, highly recommended to stay alone or with family.

    Reviewed April 10, 2026
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    Thank you for the review, We look forward to welcoming you back to Kana Citra Guesthouse

    Responded April 17, 2026
    Kana Citra Guest House
  3. 9.2
    Exceptional
    Pipit from Indonesia
    Family with teens
    Standard Room with Twin or Double Bed
    Stayed 1 night in January 2026

    “Suitable for those who are active in West Surabaya, Citraland and its surroundings.”

    Spacious room, clean bathroom, easy check-in process, surrounded by many dining options so there's no confusion about breakfast, lunch, or dinner.

    Reviewed January 18, 2026
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    Thank you for the review, We look forward to welcoming you back to Kana Citra Guesthouse

    Responded April 17, 2026
    Kana Citra Guest House
  4. 10.0
    Exceptional
    Nurdin from Indonesia
    Couple
    Standard Room with Twin or Double Bed
    Stayed 1 night in December 2025

    “Short stay”

    Arriving in the evening at 6:00 PM, the staff was very helpful, the room was clean and fragrant, spacious, and had a refrigerator as well.

    Reviewed January 02, 2026
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    Thank you for the review, We look forward to welcoming you back to Kana Citra Guesthouse

    Responded April 17, 2026
    Kana Citra Guest House
  5. 10.0
    Exceptional
    Suardika from Indonesia
    Solo traveler
    Standard Room with Twin or Double Bed
    Stayed 1 night in May 2026

    “The best even if it's brief.”

    I stayed there while attending the visa interview schedule with the American consultant. In all aspects, the place and service there were very good. Even though I arrived early before their check-in time, they already accepted guests and allowed me to leave my belongings. Similarly, during check-out, even though I had to check out by 12 PM, I was still allowed to wait in the lobby due to a delay in the bus departure schedule at the terminal, and I ended up waiting until 6 PM. And a little suggestion from me. It would be better if breakfast were provided to enhance the quality and create a more impressive experience. Thank you.

    Reviewed May 22, 2026
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