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Koulen Hotel
Koulen Hotel
Koulen Hotel
Koulen Hotel
Koulen Hotel
Koulen Hotel
Koulen Hotel

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9.4

Exceptional

772 reviews

772 reviews

Housekeeping25
Breakfast12
Swimming Pool5
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
The Heritage Walk

110 m

Angkor Shopping Center

160 m

Lucky Mall

160 m

Old French Quarter

160 m

Luky Mall

170 m

Popular landmarks
Angkor National Museum

640 m

ANM Khmer Market

860 m

Pub Street

900 m

War Museum Cambodia

4.1 km

Angkor Wat

5.8 km

Closest landmarks
Apsor Dental Clinic

100 m

Tourism Information

150 m

Cambodia Asia Bank

160 m

Tourist Information Office

170 m

Royal Residence

200 m

Koulen Hotel

Oknha Oum Chhay Street, Siem Reap Central Area, Siem Reap, Cambodia, 17252 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Siem Reap Central Area, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Angkor Wat. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Inside city center

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Swimming pool [outdoor]

Hot tub

Shuttle service

Complimentary WIFi in all rooms

This property is in high demand!

5 travelers have booked today.

Value for money9.2
Distance to city center0.5 Km
Location rating9.3
Nearest airportSiem Reap International Airport (REP)
Distance to airport6.9 km

Rooms available at Koulen Hotel

Four-Bedroom Family Suite - Free Pickup
...
  • Room size: 260 m²/2799 ft²
  • Garden view
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Two Bedroom Suite
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family Suite 4 Bedded Room
...
  • Room size: 260 m²/2799 ft²
  • Pool view
  • 4 double beds
Enter dates to see prices
Luxury Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Luxury Twin
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 single bed and 1 king bed
Enter dates to see prices
Three-Bedroom Suite
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
  • 3 double beds
Enter dates to see prices
Three-Bedroom Family Suite - Free Pickup
...
  • Room size: 190 m²/2045 ft²
  • Garden view
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Two-Bedroom Suite - Free Pickup
...
  • Room size: 120 m²/1292 ft²
  • Garden view
  • 1 king bed & 1 sofa bed & 1...
Enter dates to see prices
Two Bedroom Suite
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 2 king beds
Enter dates to see prices
Other
...
  • Room size: 260 m²/2799 ft²
Enter dates to see prices

Frequently asked questions

Does Koulen Hotel have a hot tub?

A hot tub is one of the facilities available at Koulen Hotel.

What time is check-in and check-out at Koulen Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Koulen Hotel?

Koulen Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 KHR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Koulen Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Koulen Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Koulen Hotel?

Wake up to a great continental breakfast at Koulen Hotel. Adults can enjoy breakfast offered with an additional charge of 40000 KHR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Koulen Hotel?

Koulen Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Koulen Hotel?

Koulen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Koulen Hotel?

Koulen Hotel’s neighborhood is Siem Reap Central Area which includes popular restaurants such as The Apsara Terrace, Kulen Restaurant and SaiKou Japanese Restaurant.

What popular shopping places are close to Koulen Hotel?

Located in the Siem Reap Central Area area, Koulen Hotel is close to great shopping choices like ANM Khmer Market, Psar Chaa - Old Market and Made in Cambodia Market.

What are popular attractions near Koulen Hotel?

Koulen Hotel is located in Siem Reap Central Area area, which is famous for attractions such as Pub Street, Angkor National Museum and Seng English Speaking Tuk Tuk & Car Driver.

What popular natural sightseeing spots are close to Koulen Hotel?

Koulen Hotel is located within Siem Reap Central Area, which makes it conveniently close to natural sights including Sam Veasna Center for Wildlife Conservation and Jhony Siem Reap Tuk Tuk.

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Explore the neighborhood

What people love about Koulen Hotel

  • 10

    Exceptional

    "Pool was incredible."

    Angel

    |

    June 19, 2022

  • 9.6

    Exceptional
    Cleanliness

    "This hotel is very clean and nice."

    Anil

    |

    May 16, 2022

  • 10

    Exceptional
    Location

    "This is a great hotel that is in walking distance to so much!"

    Julia

    |

    April 26, 2022

Property ranking|Compared to 958 Siem Reap properties
See all rankings
Room size
146 sqm.
Location score
9.3/10
Cleanliness score
9.3/10
Overall score
9.3/10
Bigger than
98
%
of Siem Reap properties
Better than
96
%
of Siem Reap properties
Better than
93
%
of Siem Reap properties
Better than
93
%
of Siem Reap properties
Overall rating:

9.4

Exceptional
772 reviews
Cleanliness
9.3
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
Our 3 bedrooms aparthotel were spacious and cleaned.
Emly from Cambodia
Family with young children
More about Koulen Hotel

More about Koulen Hotel

Koulen Hotel

Koulen Hotel is the perfect choice for travelers who want to take in the sights and sounds of Siem Reap. Experience an urban escape in Siem Reap with a stay at Koulen Hotel, with its exceptional location right in the city center.
Koulen Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Siem Reap.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Koulen Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Koulen Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Koulen Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Koulen Hotel has vending machines that provide round-the-clock refreshment, at low cost. Guests who prefer to make their own meals will love the in-house BBQ facilities and shared kitchen available here.
Recreational facilities at Koulen Hotel are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing hiking trails at Koulen Hotel. Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Siem Reap during your stay at the hotel. An afternoon of browsing the works at Angkor National Museum located 630 m away can familiarize you with the local art scene.


Reasons to stay here

This hotel is a top choice, ranking higher than 92% of all other accommodations in Siem Reap.
This hotel scores higher than 93% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 95% of other options in the city.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Breakfast

12 mentions

Swimming Pool

11 mentions

Housekeeping

10 mentions

Food & Dining

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Khmer
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Shared kitchen
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Additional toilet
  • Balcony/terrace
  • Bathrobes
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Free tea
  • Free welcome drink
  • Full kitchen
  • Hair dryer
  • Heating
  • High floor
  • Iron and ironing board
  • Kitchenette
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • Umbrella
  • Wake up call
  • Wi-Fi
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

Sala Dining

  • Cuisine: American, Asian, European
  • Menu: Buffet, A-la-carte

Sala Café

  • Cuisine: Asian, French, German
  • Menu: Buffet

Sala Pool

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Saikou Restaurant ( Japanese Restaurant )

  • Cuisine: Japanese
  • Menu: Buffet

Koulen Restaurant & Live Performance

  • Menu: A-la-carte
Location
Oknha Oum Chhay Street, Siem Reap Central Area, Siem Reap, Cambodia, 17252
Exceptional
Location

9.3

Airports

  • Siem Reap International Airport (REP)
    6.9 km 24 min drive
  • Battambang Airport (BBM)
    74.9 km

Public transportation

  • Chong Kov Sou​​ Bus Station
    3.3 km

Hospital or clinic

  • Apsor Dental Clinic
    100 m

Shopping

  • ANM Khmer Market
    860 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Angkor National Museum
    640 m
  • ANM Khmer Market
    860 m
  • Pub Street
    900 m
  • War Museum Cambodia
    4.1 km
  • Angkor Wat
    5.8 km
  • Angkor Thom
    8.7 km
  • Bayon Temple
    8.7 km
  • Ta Prohm
    8.9 km
  • Preah Khan
    11.3 km
  • Cambodia Landmine Museum
    22.0 km

Nearby landmarks

  • Apsor Dental Clinic
    100 m
  • The Heritage Walk
    110 m
  • Tourism Information
    150 m
  • Angkor Shopping Center
    160 m
  • Lucky Mall
    160 m
  • Cambodia Asia Bank
    160 m
  • Old French Quarter
    160 m
  • Tourist Information Office
    170 m
  • Luky Mall
    170 m
  • Angkor Shopping Centre
    180 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 KHR
  • Distance from city center0.5 Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)40000 KHR

The property

  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants2
  • Number of rooms 66
  • Room voltage220
  • Year property opened2018

Reviews of Koulen Hotel from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.3
Facilities9.0
Location9.3
Service9.5
Value for money9.2
High score for Siem Reap
Rating
9+ Exceptional (121)
8-9 Excellent (16)
7-8 Very Good (8)
6-7 Good (2)
<6 Below Expectation (3)
Time of the year
Mar - May (26)
Jun - Aug (49)
Sep - Nov (41)
Dec - Feb (34)
All guests (283)
All room types
All languages

Show reviews that mention 

Showing 150 verified guest comments
12345
10.0
Exceptional
Timothy from Cambodia
Solo traveler
Luxury Suite
Stayed 2 nights in June 2018

Absolutely Superb”

Having stayed at many hotels on my regular visits to Siem Reap, this trip I discovered the recently opened Koulen Hotel and will definitely stay here again in the future. Everything about the hotel was just perfect. Rooms were beautifully appointed, quiet, modern and spacious; the food was delicious both in the restaurant and through room service; and the staff were just amazing. They were helpful, friendly and had a good knowlesde about where to go and what to do while visiting Siem Reap. Excellent location less than 10 minutes walk to Pub Street area and also easy to get to the airport or the temples without all the traffic hassles and congestion being in the centre of town. I'll be back again next month and will definitely be staying here again :)

Reviewed June 26, 2018

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Dear Timothy, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Ralph from United States
Business traveler
Luxury Suite
Stayed 4 nights in May 2019

Kind & Attentive Staffs! Great Property!”

I was greeted by Tan, the front office staff, and a driver at Siem Reap International airport with great smiles and attentive care. The entire stay at Koulen Hotel is at its BEST - all staff members are kind and caring. It makes you feel like you are in your 2nd or 3rd home (if you have more than 2 homes) when you are away from your first home. Love it and Koulen is located in the heart of Siem Reap as well. This is definitely a place for you to stay when you are in Siem Reap! Thank you all of you at Koulen Hotel. See you again! Sincerely -- Ralph Dao

Reviewed May 11, 2019

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Dear Value Customer, Thanks for leaving us such a wonderful review. We are glad that you loved our location and staff, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please send us an email in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, We are looking forward to welcoming you to our hotel near future. Best Regards, Koulen Hotel Team

Responded May 14, 2019
Koulen Hotel
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 4 nights in December 2018

Perfect place to stay with family and easily access to nearby area on foot”

We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.

Reviewed December 27, 2018

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Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded December 28, 2018
Koulen Hotel
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 1 night in December 2018

Helpful staffs, great location, excellent support with tour arrangment.”

We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.

Reviewed December 27, 2018

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Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded December 27, 2018
Koulen Hotel
8.8
Excellent
Gemma
Couple
Luxury Suite
Stayed 5 nights in March 2019

Spacious Room, Friendly Staff & Great Location”

The staff at Koulen are super friendly and helpful... they even had our names memorized to greet us when coming and going. Their driver who picked us up from the airport (in an SUV w/ AC) was on-time and easy to find. The room was spacious and clean and the AC worked great. The kitchen had a full size fridge, microwave, toaster and stove top which was great but otherwise it was not very well stocked with utensils. It would also have been nice if there was a small table to eat at. The water pressure in the shower was fantastic. The nightly turn down service was a nice touch as well. Location is very central and safe and there's always a tuk tuk waiting out front. There is a grocery store in walking distance just a couple blocks away and a new shopping/dining complex across the street. We stayed 5nights and really enjoyed it as a base for exploring Siem Reap & of course visiting the temples- would recommend- great location and value!

Reviewed March 26, 2019

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Dear Value Customer, Thank you for your stay with us and for sharing your experience with other travelers. We are glad that you loved our staff and room, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us an email in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Best Regards, Koulen Hotel Team

Responded March 27, 2019
Koulen Hotel
9.2
Exceptional
Massimiliano from Thailand
Business traveler
Luxury Suite
Stayed 2 nights in November 2018

One of the best in Siem Reap”

The Koulen Hotel is a fantastic hotel for all kind of travellers the rooms are very clean, the position is one of the best in Siem Reap and all the staff is extremly frendly and polite a particular thanks to Miss Sophoan, i had really a good experience there and i raccomand it to everyone

Reviewed November 16, 2018

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Dear Massimiliano, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 20, 2018
Koulen Hotel
10.0
Exceptional
Jason from Thailand
Solo traveler
Luxury Suite
Stayed 1 night in September 2018

Awesome!”

The hotel is very new! Beautiful people too specially Thida, Tith, nate, song, ellie, Takako and the driver Mr. Lee thank you and really nice talking to you all guys! Big plus about this hotel is the room is so huge i cant compare to other hotels at Siem Reap, Ambience so great! What i like the most is the pool area with small bar. Location is walkable to Pub Street market. But if you lazy to walk 2$ for tuktuk! Also newly open mall and Zandro shop must see haha for shopping just few step to the hotel. Highly recommended! -Mark

Reviewed October 01, 2018

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Dear Jason, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Grace from South Korea
Group
Luxury Suite
Stayed 1 night in December 2018

Fantastic hotel! Will be back. ”

Stayed at Koulen with a group of friends after another Cambodia expat friend raved about her stay there. Staff were super friendly and easy to communicate with. We were booked into two separate, twin/double bed rooms. On arrival they asked if we'd be ok to be put into a 3bedroom.suite together instead, an upgrade at the same price - and we were THRILLED with it. The suite was massive, incredibly comfortable and allowed our group to have a living room to hang out in. Swimming pool was fantastic too - has two little "hot" tubs attached which was much appreciated after we took part in the Angkor Wat 10k. Kid-friendly too (one of our friends had her children with her), location is fantastic so we could walk to pub st if we wanted, or take a passapp tuktuk. Breakfast was a good spread, included omlette station, a noodle station, and waffles. Fantastic overall, we absolutely loved it and we will definitely be back. Thank you Koulen hotel!

Reviewed December 04, 2018

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Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. On behalf of the staff and management, we would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded December 05, 2018
Koulen Hotel
10.0
Exceptional
Jenn from Canada
Couple
Luxury Suite
Stayed 2 nights in October 2018

Fantastic Hotel!”

We had the most lovely stay at the Koulen Hotel. From the moment we walked in the staff were so friendly, helpful and accommodating. The room was beautiful and spacious with a lovely bathroom and large shower. The pool was beautiful and we received special service every step of the way - they even packed us a breakfast box to go for our early morning at Angkor Wat. This hotel was such an expected treat. We would highly recommend it.

Reviewed November 04, 2018

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Dear Jenn, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Angel from United States
Family with young children
Two-Bedroom Suite - Free Pickup
Stayed 7 nights in July 2018

Amazing stay”

We traveled with kids ages: 6, 4 and 8 months. The staff always went way and beyond from helping carry stuff, arrange birthday cakes and answering any questions. We stayed in a 2 bedroom suite and it was perfect for our family! The kitchen and living room made it feel like home. The pool was incredible. There is a nice shopping center being built right next door with a kids play place. We highly recommend Koulen Hotel to all fellow travelers, especially those with kids.

Reviewed August 05, 2018

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Dear Angel, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
8.8
Excellent
Victor from Malaysia
Family with teens
Two Bedroom Suite
Stayed 3 nights in November 2018

Great location, friendly staff, huge rooms (2 bedroom apartment)”

My wife and I, along with our 3 children, stayed for 3 nights at the Koulen. The immediate feedback is that the staff of the hotel are really attentive and helpful. They constantly sought our feedback, and asked if we needed help with restaurant bookings, transportation or information. The 2 bedroom apartment we got was huge. In fact, we thought that the living room was too big. The kitchen was basic, but met our requirements. Bathrooms were also huge, but maybe just a bit dark. An area for improvement is the extra bed that we got. It was small, and the mattress was very thin and slightly hard. In terms of the hotel facilities, the pool was nice. The small heated plunge pool was a nice touch. Breakfast was adequate, although the choices were limited. Would be nice to have more non-pork dishes. Overall, nice hotel, with great staff and attentive service.

Reviewed November 07, 2018

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Dear Victor, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Kai from Malaysia
Family with young children
Luxury Twin
Stayed 3 nights in June 2018

Exceptional”

I and my family very happy stay in this hotel. The room is spacious and very clean. Most important the bed is very comfort. All the staff in Koulen Hotel are very caring and friendly. They always ready to assist us. Thank you very much for their surprise on my birthday day. They were prepared a birthday cake for me when i and my family in swimming pool.

Reviewed June 25, 2018

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Dear Kai, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
9.2
Exceptional
Il from South Korea
Family with young children
Luxury Suite
Stayed 1 night in November 2019

Thank you for your support and kindness.”

Here is good location and have kindly all of staff. When will you booking in siem reap, please stay in this hotel. You shouldnot regret.

Reviewed December 03, 2019

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Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded December 05, 2019
Koulen Hotel
9.6
Exceptional
Apsara from Australia
Couple
Luxury Suite
Stayed 2 nights in February 2020

A central location in Siem Reap”

Koulen Hotel is centrally located and an oasis after a long day exploring the temples of Angkor. It’s also close to all the bars and restaurants if you are into going out at night. The staff are very attentive and the facilities including the pool and gym are excellent.

Reviewed February 26, 2020

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Dear Apsara, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team

Responded February 26, 2020
Koulen Hotel
9.2
Exceptional
Rochelle from Philippines
Family with young children
Luxury Suite
Stayed 5 nights in May 2019

Exceptional”

We had a wonderful 5 nights at koulen. The hotel is quite new. Across the hotel is heritage mall. Lucky mall is a few steps away for groceries. we stayed on the 3rd floor, we got the view facing the pool. the unit was spacious and clean. Room was clean twice a day. We took the angkor tours from the hotel. The reception staff were very helpful and friendly. We enjoyed our stay and would definitely recommend to anyone.

Reviewed May 28, 2019

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Dear Rochelle, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team

Responded May 29, 2019
Koulen Hotel
10.0
Exceptional
Kwanseok from South Korea
Solo traveler
Luxury Suite
Stayed 1 night in July 2018

Great new hotel”

Friendly staff, Clean and luxury room. Pool and breakfast are great! Wonderful stay for enjoying Siem Reap travel.

Reviewed July 16, 2018

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Dear Value Customer, Warmest greetings from Koulen Hotel. First of all thank you so much for staying with us. On behalf of Koulen Hotel, We would like to thank you for all your excellence comments, feedback to our hotel. We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Zeng from China
Family with young children
Luxury Suite
Stayed 7 nights in July 2019

great hotel”

This is the first time we check-in an independent brand hotel and enjoys an over-5-star service! It's a very pleasing memory! My daughter was sick and turned our last 2 days into a medical touring =3=, hotel's staff also gave us a great choice on picking hospital. One tiny improvement that I think Koulen could do is invested a water clean equipment to improve water condition in swim pool. That will be a very wise investment indeed!

Reviewed August 04, 2019

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Dear Zeng, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded August 05, 2019
Koulen Hotel
10.0
Exceptional
Peter from Australia
Family with young children
Two Bedroom Suite
Stayed 5 nights in September 2018

Ticks every box ”

The Koulen team made this trip very special - in just five nights we have too many individual names to mention everyone that helped make the trip. Very confident recommending Koulen!

Reviewed September 28, 2018

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Dear Peter, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Jacob from United States
Family with young children
Luxury Suite
Stayed 2 nights in August 2018

Good hotel that will be great”

When we arrived to the hotel and taken to our room I noticed it was not the type of room I had originally book according to pictures on here. Our living room and kitchen area was shared with two other rooms and not what we booked. After the long trip I was tired and really didn’t want any issues with front desk but went down any way because I didn’t want my small kids to be in this situation. I brought it to managements attention and he explained the person in our room had become sick and extended their stay. He worked greatly to help my family and I remain comfortable for the evening and moved us to a room the next day that opened up. I have to admit I was very impressed by management and MORE importantly the staff. Everyone greeted us when we walked by. Staff came around and struck up conversations with us while waiting for food or waiting on transportation and it seemed genuine, I believe they want to know their customers comfort levels and fix any issues you may have in a prompt and professional manor. Also I met staff from a few different regions of the world some from Japan, Italy, & Philippines to name a few, so translators are there if you would prefer that language. Location is perfect. 5-10 minute walk to downtown/touristy restaurants bars and shopping or 2 minutes on tuk tuk and down the street from a Starbucks if you“just have to get some”. To get to Angkor Wat it was about 15 minutes in tuk tuk. Price for quality is way undervalued at the moment. Once this place is found by more travelers bookings will be harder to come by and prices will go up due to demand. I highly recommend staying here. Perfect for all types of travelers.

Reviewed August 06, 2018

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Dear Jacob, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
7.2
Very good
Matthew from Philippines
Couple
Luxury Twin
Stayed 2 nights in October 2018

Fine hotel in Siem Reap”

This hotel was clean, friendly staff, good pool, and the buffet breakfast was fine. I didn't like the room arrangements where 4-5 rooms share one living room, you had to enter 2 doors just to get in your room. I also would have preferred our own living room area instead of sharing with 4-5 other rooms. The location required a taxi to go anywhere, the staff was very friendly and helpful. If ever I visit Siem Reap again I would look for other hotel options.

Reviewed October 16, 2018

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Dear Mattew, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team

Responded October 19, 2018
Koulen Hotel
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