Mercure Hai Phong
No.12 Lach Tray Street, Ngo Quyen District, City Center / Sat Market, Haiphong, Vietnam, 180000 - See map
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center / Sat Market part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Highlights
ALLSAFE
Your Health and Safety are our Absolute Priority
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/4518434/-1/b2a0d8eafbbb7d0b06bd44d47cc906d3.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/4518434/-1/cb24decc6f54a7d5b3af6682209aa684.jpg?ca=7&ce=1&s=98x98&ar=1x1)
As always great service , great value and helpful staff. Meceur never disappoints. ”
Due to an alarm failure and a good nights sleep we missed the breakfast and the mgt and staff still took time to arrange coffee , croissants and cakes for us.
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Dear Mr. Partrick, Xin Chao From Mercure Hai Phong, the Flamboyant city. Thank you so much for your comment, serving you is our pleasure. We always try the best to make you feel welcome whenever you stay with us and make you feel as stay at your home. Hope we have chance to welcome you again in the future. Again, thank you so much! Mercure Haiphong,
Superb Stay”
New hotel. Pleasant friendly staffs. Clean rooms. Excellent location, surrounded by food! Prompt housekeeping. Truely deserves the 5stars given.
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Dear Chia, Thank you for rating for us on the website, and leaving good comments regarding to our quality service. I am also really glad to pass your comments to our service team including Housekeeping, Food and beverage, and others. We are appreciated for your reviews. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Sincerely, Trang Nguyen Guest Experience Manager
Location”
Good Location that have better relaxing easy to go anywhere
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Dear Mr. Wernen, Thank you so much for choosing us as property to serve you. We are trying the best to improve skill to make all guests feel welcome, feel happy whenever they come. Your recommendation will be share to all. We hope to have chance to serve you in future also. Again, thank you so much and have a great day. Mercure Haiphong team,
Comfortable stay ”
Staff is very nice and helpful, specially Ms. Muio.
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Dear our valued guest, We love to have chance serving you and better than that, you was satisfied with our service and our staff. We will try the best to improve day by day and hope we have more chance in the future to prove with you what we developed. Wishes you all the best and see you again! Have a great day! BRs, Ms. Dinh
Always a pleasure to stay here.”
I've stayed in this hotel on more than 6 different occasions, and I will stay again on my next visit to Haiphong. Need I say more?
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Dear sir, Just a short message enough to make us happy already. We love to hear that you satisfied and will return again. We will learn hard and improve to make you more happy than ever. BRs, Mercure Haiphong,
Excellent”
Staffs are friendly but the hotel’s room doesn’t look like the pictures in Agoda. Also, the room isn’t 5 stars hotel room.
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Dear Mr. Võ, Xin chao from Mercure Haiphong. Thank you so much for choosing us this time. Serving you is our pleasure as always. Please kindly noted that all your comments are transferred to concerning department. We also regretted that our facility did not meet your expectation. As we know very well our facility situation so that why Mercure Haiphong team always tried the best to improve our services and hope that it make guests satisfy during their staying. Again, thank you so much for your choosing us and we hope that you can understanding our hearts. We hope in future you still give the chance for us to serve you. Have a great day sir! Mercure Haiphong team!
Nice rooms, great restaurant, helpful staff”
I had a very pleasant stay at The Mercure. The room was spacious, clean, and comfortable. Staff were more than friendly and always helpful. The restaurant served a great lunch (I never tried the breakfast). After several months in Vietnam, it was a refreshing change to find a western menu with well prepared dishes, and a pretty good wine list. I will have no problem staying here again on my next visit to Haiphong.
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Dear Art, Thank you for rating for us on the website, and leaving good comments regarding to our quality service. I am also really glad to pass your comments to our service team especially to Housekeeping, Food and beverage department. We are appreciated for your reviews. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Yours Sincerely, Trang Nguyen Guest Experience Manager
Luxury place in Haiphong”
Place should be stay if you must be stay overnight in Haiphong city
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Dear Mr/Ms. Ha, Warmest greetings from Mercure Hai Phong! We truly appreciate your feedbacks about the great experience you had with our hotel. Mercure Hai Phong would love to welcome you again in the future. Best Regards, Ms. Ngoc (E-Commerce Executive)
Could have been better. ”
Knowing this is one of the best hotel in Haiphong. Staffs were friendly, but the room I stayed had a slight smell(just like the it hadn’t been used for a long time) and all the furniture and facilities in the room seemed could have better maintained. Most important, the room costed me almost $100, compare other hotels I’ve stayed in Vietnam, I do not think it’s a reasonable price. In my opinion this hotel is overall fine, but needed some improvements for a 5-star one.
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Dear Mr. Chiwei, Thank you for choosing to stay with us. Regarding to your comments about the smell, furniture and facilities maintenance, I surely pass all these comments to the related departments, including housekeeping and maintenance team. It would be very helpful for us to revise our quality of services and facilities as well as the development process. So, we are really appreciated for all your valued comments. Other than these, if there is anything else we could do to improve, please do not hesitate to let us know anytime. Regarding to the room rate that you feel it was higher than it should be, we will try our best to improve the quality of services as well as facilities, so that it would be valued for your money. For further quires, please do not hesitate to contact me anytime. We look forward to welcoming you back with a better experience. Your sincerely, Nguyen Van Thuy Trang Guest Experience Manager
Staff friendliness”
Actually the staffs were nice but I just don't feel comfortable when I made a call to reception to get my cup of cappuccino in advanced before I checked out. The way they responded my call was started with "hello" and made me feel impolite. They also didn't confirm that in the hotel no takeout aids when I requested for take away until I came down to FO and checked out. Just a small things but my expectation for a 5 stars hotel was not like that.
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Dear Ms. Thao, We are truly sorry that your experience was not as good as your expectation, for a 5 stars hotel service. On behalf of our operational team, I do take all of your comments into account to re-consider about our quality service, especially our greeting way as well as taking away service. We do also thank you for letting us know how you feel, so that we can try to improve our service to be better with the hope to satisfy you next time when you come back. Should you need any other assistance, please do not hesitate to contact us anytime. We hope your next time will be more pleasant then the previous one. Your sincerely, Nguyen Van Thuy Trang/ Tracy (Ms.) Guest Experience Manager
Terrible welcome and first room ”
Positive - when I asked to leave they offered me an upgrade room which was excellent. Welcome when I arrived there was no one to meet the car or show me in . I was not sure what to do or where to go- Reception was ok although didn’t write room number or show me to lift so I was not sure what to do - had to ride life back to reception to ask for number Bad smell In reception area. Tv wasn’t working in first room I was told that there are some issues with the settings - they did try to fix but could not Breakfast - jams and peanut butter were half empty - a horrid cheese selection - no salt or pepper on table , not shown to a place, waffles and pancakes cold and rubbery - I didn’t want to reheat as they were not fresh and they would not cook fresh for me Hotel cafe was shut 30 kids in the swimming pool so I could not swim If I had known all this I would never have paid the price or stayed here - I remained due to the upgrade
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Dear Mr.Gavin First of all, I would like to thank you for choosing Mercure Haiphong during your stay and sharing your experience. However, I am so sorry that it has failed your expectations and left the very bad impression on your first stay due to the reckless and unprofessional attitude of Hotel staffs. All of your feedbacks have been carefully noted within our internal teams and related departments who were in charge your booking. Our management board has carefully gone through every single issues popping up during your stay to make sure that such recurring problems would not happen again. Once again, my sincere apology for your bad experience during your stay. Hopefully we will have opportunity in the coming time to welcome you back with commitment in service excellence. Mai Anh (Ms) E-commerce Executive
Five Star Hotel but....”
The Hotel located at behind the Apartement, so little bit difficult to found the lobby. The price is too expensive, compare with the value & facility of the hotel.
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Dear Mr. Fatkul, First of all, thank you for choosing us. However, we are really sorry that you didn't have very good experience during your stay. Regarding to our location, I understand that it is a little bit hard to find us at the beginning. However, once you got it, it would be easy for you to come back next time, as most of our guests do. Moreover, since we are a little bit behind, so you can enjoy the quiet atmosphere right in the heart of the city center, that is said by some of our regular guests. Regarding to the price, I would like to offer you a better rate for next stay if you book directly to us Mercure Hai Phong. Please just kindly inform me once you book it, I will inform reservation department to offer you a discount voucher or discount rate. We are really looking forward to seeing you in the near future. Please do not hesitate to contact us if you have any quire. Your sincerely, Trang Nguyen Guest Experience Manager
Above average”
Not premium
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Dear Mr. Sadaharu Kato, Firstly, thank you so much for choosing us this time. All comments from guests are our reasons for us to develop and survival. We really want to listen by details which services make you feel disappointed? By that feedback we can improve our self services asap. We hope you can feedback over there soon. Thank you so much and our apologize again! Mercure Haiphong team,
The hottest and newest 5* Hotel in Hai Phong. Must try”
I have gone to Hai Phong 4x now. This new hotel is by far the best I have been to thus far. Just opened in April, 2018, this hotel is very clean and all about service. I am delighted and extremely happy with my experience. I highly recommend this to all travelers. 1. Room is beautiful. 2. Brand new ammenities 3. View of the city is great 4. Gym is workable 5. Skybar and Spa was not open but definitely a try when I come back 6. Staff- FANTASTIC! great crew here.
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Dear Mr. Daniel, I would like to thank you for taking time to write such a positive review about our hotel. We are delighted to know that you enjoyed our room as much as other outlets. I've shared with our team your beautiful comments which help us to keep up the motivation for the daily good work. Mercure Hai Phong generally appreciate your great support, should you travel to this part of Vietnam again, I look forward to personally welcoming you back to our hotel when our Cloud 28th Skybar and Spa are fully open. All the best and safe travels ahead ! Minh Thu (Autumn) Guest Experience Manager
Good”
New and Nixe hotel, great breakfast ans Restaurant. Great Views from the rooms. Nice Staff. Recommended!
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Xin Chào Mr. FREDERIC, Thank you so very much for spending time staying with us and sharing your experience. We are pleased to learn that you enjoy our city view from the hotel room as much as the food quality. The team is working passionately everyday to engage with customer expectation, and we appreciate your recognition. Looking forward to welcoming you back to Mercure Hai Phong very soon and allow us to take this chance to wish you a nice weekend and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager
Above average”
expensive than other hotels in Hai phong...
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Xin Chào M. JAEYUP, Warmest greetings from Mercure Hai Phong ! We thank you very much for having spent your time staying and sharing with us your experience. We apologize if you found our price is not reasonable enough, however, please rest assured that providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence. Very Best, Minh Thu (Autumn) Guest Experience Manager
AN SANG THAT VO VAN !”
AN SANG THAT VO VAN !
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Xin Chào Quý khách, Cám ơn Quý khách đã chia sẻ trải nghiệm của mình với khách sạn Mercure Hải Phòng. Chúng tôi rất xin lỗi vì bữa sáng đã không hợp khẩu vị Quý khách. Tại Mercure, chúng tôi nỗ lực để đem lại một trải nghiệm về dịch vụ vượt trội cho mọi khách hàng; do đó ý kiến phản hồi của quý khách có ý nghĩa vô cùng quan trọng đối với chúng tôi. Quý khách hãy tin tưởng rằng chúng tôi đang áp dụng những biện pháp thích hợp để giải quyết vấn đề và không để lặp lại trong tương lai. Chúng tôi thực sự hy vọng quý khách sẽ cho chúng tôi cơ hội để phục vụ quý khách tốt hơn trong tương lai gần. Minh Thu (Autumn) Guest Experience Manager
Good staff”
Ok
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Dear chị Lương, Mercure Hải Phòng trân trọng cảm ơn ý kiến đóng góp của chị Lương. Bên em đã và đang luôn luôn cố gắng hoàn thiện dịch vụ để đáp ứng nhu cầu của khách. Rất mong sẽ có dịp đón tiếp chị Lương quay lại khách sạn trong thời gian tới ạ. Chúc chị một ngày thành công. Mercure Hải Phòng,
Low standardad”
Not clean, damaged
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Dear Mr. EDUARDO, Greetings from Mercure Hai Phong team! Thank you very much for having spent time leave us a feedback. We appreciate your valuable time and I'm sorry to hear that your stay has not been satisfactory. Allow us to send you the sincerest apologies for whatever has disappointed your experience. Your constructive feedback has been shared with Housekeeping team to assure that more details have been paid attention to. If you come back to this part of Vietnam again, me and team are more than happy to welcome you back with improvement! Have a nice evening safe travels ahead! Minh Thu(Autumn) Guest Experience Manager
Good location and friendly staff”
The hotel is walking distance to all sights in Hai Phong and the railway station. Staff are friendly. Would stay again. Huyen at the reception was very friendly and helpful.
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