Mercure Surabaya Grand Mirama

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264

Highlights

Check-in [24-hour]

Great Breakfast

- Many guests have praised the breakfast at this property

Breakfast is also complete and delicious.
Airport transfer

- Airport transfer available at additional charge. To request, check the...

Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

940 meters to Bungkul Park

940 meters to Bungkul Park

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Mercure Surabaya Grand Mirama offers a vibrant stay in the heart of Surabaya. This hotel is ideally situated near bustling street markets and historic landmarks, including Surabaya Town Square and Monkasel. Guests can enjoy refreshing dips in the scenic pool, while curated tours unlock the city's attractions. Lodging features air conditioning and complimentary Wi-Fi, with select rooms showcasing stunning city views. Indulge in a diverse breakfast each morning and maintain fitness routines at the well-equipped gym. Conveniently located close to local eateries and Cathedral Church, this hotel is perfect for two travelers looking to immerse themselves in the culture and energy of Surabaya. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

10 travelers have booked today.

Location 8.5
Cleanliness 8.3
Service 8.3
Facilities 8.2

Based on 2,234 verified reviews

Location

8.5

Cleanliness

8.3

Service

8.3

Facilities

8.2

Value for money

8.1

Room comfort and qua...

7.9

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Nearest transportation options

Ngagel is within 1.04 km

Inkopka Station is within 1.57 km

See map

8.5Excellent

Location rating score

Excellent location - 110 meters from city center
Exceptional for walking
More details on walking
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There are 46 places in walking distance!

Parking
FREE
Walkable places
Monumen Perjuangan POLRI
240 m
Keputran Market
310 m
Pasar Keputran
310 m
Taman Korea
470 m
Newton Vintage Store
490 m
Popular landmarks
Bungkul Park
950 m
Monkasel (Submarine Monument)
1.5 km
Surabaya's Zoo
1.6 km
Surabaya Town Square
1.7 km
Tunjungan Plaza
2.1 km
Closest landmarks
Embassy of the United States
140 m
Miracle Aesthetic Clinic Thamrin
370 m
BCA Bank
430 m
Klinik Anugerah Sulung
510 m
Consulate of Netherlands
540 m

Good to know

Value for money8.1
Distance to city center5 km
Location rating8.5
Nearest airportJuanda International Airport (SUB)
Distance to airport11.9 km

Rooms available at Mercure Surabaya Grand Mirama

Very good
Room comfort & quality

7.9

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Based on 2083 reviews from verified travelers

Privilege Twin Room, City View - 2 single bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Privilege King Room, City View - 1 King Size Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic room - 2 single bed
...
  • Room size: 24 m²/258 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Deluxe Suite - 1 King Size Bed
...
  • Room size: 48 m²/517 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Classic Superior Room, City View - 1 King Size Bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Privilege Luxe King, Ideal For Family - 1 King Size Bed
...
  • Room size: 30 m²/323 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Privilege Suite - 1 king size bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio Suite Room, Ideal For Family - 1 King Size Bed
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic Superior Room, City View - 2 Single Bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Classic Room - 1 King Size Bed
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

For your convenience when traveling around the city, Mercure Surabaya Grand Mirama offers shuttle service right where you need it making it simple for you to get to places smoothly.

While lounging at Mercure Surabaya Grand Mirama, you can delight in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.

You can benefit from your stay at Mercure Surabaya Grand Mirama far more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

Mercure Surabaya Grand Mirama offers non-water sport and outdoor activities such as bicycle rental for you to take advantage of.

Mercure Surabaya Grand Mirama has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Verified past guests that have stayed at Mercure Surabaya Grand Mirama had an average nightly stay of 1 night at this property.

Mercure Surabaya Grand Mirama's most popular month where verified guests travelers have stayed the most is in November.

Mercure Surabaya Grand Mirama can communicate up to 2 languages which includes English for guests that have a preference for this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what other languages this property supports.

Past guests that stayed at Mercure Surabaya Grand Mirama have given this property a rating of 8.507 for its excellent location as the main highlight for their stay.

Verified local visitors that have stayed at this property have given Mercure Surabaya Grand Mirama an average rating of 9.2. You can look up on more specific customer evaluations, and remarks for this property down in the review section.

Mercure Surabaya Grand Mirama’s local community is Surabaya Center which comprises of popular restaurants such as Kayanna Restaurant, Chao Phraya Thai Fine Cuisine, and Amboja Bistro.

More about Mercure Surabaya Grand Mirama

More about Mercure Surabaya Grand Mirama

Experience Comfort and Convenience at Mercure Surabaya Grand Mirama

Nestled just 5 kilometers from the vibrant city center of Surabaya, the Mercure Surabaya Grand Mirama offers a perfect blend of modern comfort and strategic location. Built in 2007 and thoughtfully renovated in 2015, this upscale hotel features 257 well-appointed rooms designed to cater to both business travelers and leisure seekers alike. Whether you're visiting for a quick business trip or a leisurely vacation, you'll find everything you need for a relaxing stay. Enjoy seamless check-in from 2:00 PM and a flexible check-out time until 1:00 PM, allowing you to make the most of your time in Surabaya. The hotel is approximately a 45-minute drive from the airport, making your arrival and departure smooth and hassle-free. Families are welcome here, with a generous child policy that allows children aged 2 to 11 to stay free of charge, making it an ideal choice for travelers with young children seeking comfort and value.

Unwind and Entertain at Mercure Surabaya Grand Mirama

Discover a haven of relaxation and entertainment at Mercure Surabaya Grand Mirama, where guests can indulge in a variety of leisure facilities designed to elevate your stay. Unwind with soothing massages, rejuvenating spa treatments, or enjoy the warmth of the sauna and steamroom, perfect for relaxing after a busy day. For those seeking fun and entertainment, the karaoke lounge offers a lively atmosphere to sing your heart out with friends or family. Complement your experience with a visit to the stylish bar, ideal for unwinding with refreshing drinks in a vibrant setting. For a touch of elegance, guests can pamper themselves at the on-site salon, or browse the gift and souvenir shop for memorable keepsakes. Whether you're looking to relax, have fun, or indulge in some self-care, Mercure Surabaya Grand Mirama offers a diverse range of entertainment facilities to make your stay truly memorable.

Unwind and Stay Active at Mercure Surabaya Grand Mirama’s Sports Facilities

Discover a perfect blend of relaxation and fitness at Mercure Surabaya Grand Mirama, where guests can enjoy a well-equipped fitness center designed to keep you energized during your stay. Whether you're an avid gym-goer or simply looking to stay active, our free fitness facilities offer modern equipment and a welcoming atmosphere to help you maintain your workout routine. After a vigorous session, unwind by the outdoor pool, a serene oasis where you can soak up the sun and enjoy refreshing dips in the crystal-clear waters. Complementing the outdoor pool is our stylish poolside bar, the ideal spot to relax with a cool drink and enjoy the vibrant ambiance. Whether you're lounging poolside or taking a leisurely swim, these amenities provide the perfect setting for both relaxation and recreation. At Mercure Surabaya Grand Mirama, we prioritize your well-being and leisure, offering excellent sports facilities that cater to your active lifestyle and relaxation needs alike.

Exceptional Convenience Facilities at Mercure Surabaya Grand Mirama

Experience unparalleled comfort and ease during your stay at Mercure Surabaya Grand Mirama, where a wide array of convenience facilities are designed to cater to your every need. Enjoy the flexibility of 24-hour room service and daily housekeeping, ensuring your accommodation remains pristine and tailored to your schedule. For added convenience, the hotel offers laundry and dry cleaning services, along with luggage storage, making your stay seamless and stress-free. Stay connected and secure with complimentary Wi-Fi available in all rooms and public areas, including the executive lounge access for a more exclusive experience. Safety is paramount, with safety deposit boxes provided for your valuables. Guests can also take advantage of the vending machines, designated smoking areas, and professional concierge services to assist with any requests, making your stay both comfortable and convenient.

Convenient Transport Facilities at Mercure Surabaya Grand Mirama

Experience seamless travel with Mercure Surabaya Grand Mirama's comprehensive transport facilities designed to make your stay effortless and enjoyable. Guests can take advantage of our reliable airport transfer service, ensuring a smooth journey to and from the airport. For those eager to explore the vibrant city of Surabaya, our hotel offers organized tours and a convenient shuttle service, providing easy access to key attractions and destinations. Parking is hassle-free with our valet parking and onsite car park options, including self-parking facilities for added convenience. Guests can also enjoy complimentary parking, making it easier to explore the city at their own pace without worrying about parking fees. Whether arriving by car or planning to venture out during your stay, Mercure Surabaya Grand Mirama’s transport facilities are tailored to meet your needs with comfort and ease.

Luxurious Comfort and Modern Amenities at Mercure Surabaya Grand Mirama

Experience ultimate comfort in the elegantly appointed rooms of Mercure Surabaya Grand Mirama, where every detail is designed to enhance your stay. Relax in a cool, climate-controlled environment with air conditioning, and unwind watching your favorite shows on the satellite/cable TV or the modern television provided. The spacious rooms feature a separate living area, perfect for relaxing or entertaining guests, complemented by plush linens and fresh towels to ensure a cozy stay. Indulge in thoughtful amenities such as a mini bar, refrigerator, and complimentary bottled water to keep you refreshed. For your convenience, the rooms are equipped with a coffee/tea maker, allowing you to start your day with a warm beverage, along with complimentary instant coffee and tea. The luxurious toiletries and hair dryer add to your comfort, while the daily newspaper keeps you updated. Elegant bathrobes and a range of toiletries are available for added indulgence, making your stay at Mercure Surabaya Grand Mirama both convenient and luxurious.

Delight in Gourmet Dining and Refreshing Beverages at Mercure Surabaya Grand Mirama

At Mercure Surabaya Grand Mirama, guests are treated to a variety of dining options designed for comfort and convenience. Start your day with a hearty breakfast buffet featuring a diverse selection of local and international dishes, including a delightful continental breakfast for those seeking familiar flavors. For a quick coffee break or a casual meal, the on-site coffee shop offers a cozy ambiance where guests can enjoy freshly brewed coffees, teas, and light snacks throughout the day. For added convenience, the hotel provides 24-hour room service, allowing guests to indulge in delicious meals and beverages whenever they desire, right from the comfort of their rooms. Whether you're craving a late-night snack or an early morning meal, the extensive room service menu ensures your culinary needs are always met. Experience the perfect blend of taste and comfort at Mercure Surabaya Grand Mirama’s dining facilities, designed to enhance your stay with quality cuisine and exceptional service.

Luxurious and Versatile Room Options at Mercure Surabaya Grand Mirama

Discover the perfect stay with a diverse range of rooms at Mercure Surabaya Grand Mirama, designed to cater to various needs and preferences. Whether you're traveling solo, as a couple, or with family, options like the Privilege Twin Room with a city view and two single beds offer a comfortable and stylish retreat. For those seeking more space and comfort, the Studio Suite Room and Privilege Suite provide generous layouts, ideal for relaxing or family stays. The Classic Rooms, available with either a king-size or two single beds, combine simplicity with comfort, while the Classic Superior Rooms with city views add an extra touch of ambiance. Booking your preferred room type through Agoda ensures you enjoy the best prices available, along with a hassle-free, seamless booking experience. Take advantage of exclusive deals and straightforward reservation processes that make planning your stay effortless. Whether you choose a cozy Classic Room or a spacious Privilege Suite, Agoda’s platform guarantees a smooth and rewarding booking journey, so you can focus on enjoying your time in Surabaya.

Discover the Vibrant Heart of Surabaya: Surabaya Center

Nestled in the bustling heart of Surabaya, the Surabaya Center is a dynamic hub that seamlessly blends modern urban life with rich cultural heritage. Visitors can explore an array of shopping malls, lively markets, and entertainment venues that offer everything from traditional Indonesian crafts to the latest international brands. The area is also home to numerous cafes and restaurants, where you can indulge in local delicacies and international cuisines, providing a perfect setting for both relaxation and socializing. Surabaya Center's strategic location makes it an ideal starting point for exploring the city’s historic sites, such as the iconic Heroes Monument and the ancient Majapahit Temple. The district is well-connected with public transportation, making it easy to venture further into Surabaya’s vibrant neighborhoods and scenic attractions. Whether you're seeking cultural immersion, retail therapy, or simply a lively atmosphere, Surabaya Center offers an energetic and welcoming environment that captures the essence of this Indonesian metropolis.

Convenient Travel from Surabaya Airports to Mercure Surabaya Grand Mirama

Getting to the luxurious Mercure Surabaya Grand Mirama from Surabaya's main airports is a seamless journey that sets the tone for a comfortable stay. Juanda International Airport, the primary gateway to Surabaya, is approximately 20 kilometers from the hotel. Travelers can opt for a quick and hassle-free transfer via private taxi or ride-hailing services like Gojek or Grab, which are readily available at the airport. The ride typically takes around 30 to 45 minutes, depending on traffic, offering a convenient and direct route to the hotel nestled in the vibrant Surabaya Center. For those preferring organized transportation, airport shuttle services and pre-arranged private transfers can be booked in advance, ensuring a smooth arrival. Upon arrival, guests are greeted with the hotel’s welcoming ambiance and easy access to Surabaya’s bustling city attractions. Whether arriving by air or planning ahead with a private transfer, reaching Mercure Surabaya Grand Mirama from the airport is straightforward, allowing guests to start their Indonesian adventure with comfort and ease.

Explore Surabaya’s Iconic Landmarks Near Mercure Surabaya Grand Mirama

Situated in the vibrant city of Surabaya, Mercure Surabaya Grand Mirama offers easy access to a variety of cultural and historical landmarks. Just a short distance away, visitors can explore the Sampoerna Museum, which showcases the rich history of Indonesia’s cigarette industry and offers fascinating insights into local craftsmanship. For a scenic experience, the Suramadu National Bridge provides breathtaking views as it connects Surabaya with the island of Madura, symbolizing the city’s modern development. Beyond these, guests can enjoy the lively atmosphere of Bungkul Park, a popular spot for locals and tourists alike to relax and socialize. History buffs will appreciate the Monkasel (Submarine Monument) and Tugu Pahlawan, both serving as powerful reminders of Indonesia’s independence movement. Additionally, cultural and religious sites such as the Ampel Mosque, Muhammad Cheng Hoo Mosque, and Jembatan Merah enrich the experience with their architectural beauty and historical significance, making Mercure Surabaya Grand Mirama an ideal base to discover Surabaya’s diverse attractions.

Convenient Public Transport Access Around Mercure Surabaya Grand Mirama

Situated in a strategic location, Mercure Surabaya Grand Mirama offers excellent connectivity to various parts of the city through nearby public transport stations. Guests can easily access the Pasar Turi Train Station, a major hub that facilitates convenient train travel across Surabaya and beyond. Additionally, the Gubeng Train Station is within reach, providing seamless connections for both local and long-distance journeys. For those heading to different districts within Surabaya, the Surabaya Kota station offers another reliable transit point, ensuring smooth and efficient travel options. Other nearby stations such as Semut Train Station, Sidotopo Train Station, and Inkopka Station further enhance the accessibility of the hotel’s surroundings. Ngagel and Inkopka Station are ideal for travelers looking to explore the city’s vibrant neighborhoods and commercial areas. With these well-connected transport options just a short distance away, guests at Mercure Surabaya Grand Mirama can enjoy the convenience of exploring Surabaya effortlessly, making it an ideal choice for both leisure and business travelers.

Nearby Culinary Delights to Satisfy Every Craving

Guests staying at Mercure Surabaya Grand Mirama are spoiled for choice with a diverse array of nearby dining options. From the modern flavors of Aiola Eatery to the aromatic seafood offerings at Layar Seafood KH Abdul Wahab Siamin, there's something to delight every palate. For those craving local favorites, Apeng Kwetiau Medan in Kedung Doro and Sate Klopo Ondomohen Bu Asih in Walikota Mustajab serve authentic Indonesian specialties. Traditional soups like Soto Ayam 'Cak To' Undaan Wetan and Soto Ambengan Pak Sadi provide comforting flavors, while Rawon Setan in Embong Malang offers a rich, savory experience. Wapo Resto at Airlangga and Bon Ami Restaurant further extend the culinary options, ensuring that every meal can be an exploration of Surabaya’s vibrant food scene.

Nearby Shopping Landmarks

Guests staying at Mercure Surabaya Grand Mirama will find a vibrant shopping scene just moments away. Explore the bustling Pasar Pabean and Pasar Atom for local market experiences, or indulge in retail therapy at Golden City Mall and Plaza Tunjungan, two of the city’s premier shopping destinations. For a wide selection of books and stationery, Gramedia Bookstore is conveniently nearby. Additionally, Carrefour Hypermarket offers a comprehensive shopping experience, while Hi-Tech Mall caters to tech enthusiasts. Pasar Turi, Pasar Keputran, and Pasar Genteng provide authentic local markets, perfect for discovering unique Indonesian goods and souvenirs. Whether you're looking for fashion, electronics, or cultural treasures, the surrounding shopping landmarks ensure an exciting and convenient retail experience during your stay.

Affordable Luxury: Comparing Room Prices at Mercure Surabaya Grand Mirama and the City Average

Staying at Mercure Surabaya Grand Mirama offers guests an exceptional value, with room prices ranging from $26 to $50 per night. This pricing positions the hotel slightly above the city’s average hotel rate of $0 to $25, reflecting its commitment to providing a more upscale and comfortable experience. Visitors can enjoy modern amenities, spacious accommodations, and a prime location in Surabaya, all while experiencing a price point that balances quality and affordability. While the average hotel in Surabaya tends to be budget-friendly, Mercure Surabaya Grand Mirama stands out for those seeking a touch of luxury without breaking the bank. Its competitive pricing makes it an attractive option for both business travelers and tourists looking to indulge in a more refined stay while still enjoying reasonable rates. Overall, the hotel offers a compelling combination of comfort, convenience, and value that elevates the typical Surabaya hotel experience.

Exceptional Hospitality and Comfort at Mercure Surabaya Grand Mirama

Guests consistently praise Mercure Surabaya Grand Mirama for its warm hospitality and friendly staff, making every stay memorable. Visitors appreciate the well-designed, spacious, and clean rooms that offer ultimate comfort, along with convenient locations that make exploring Surabaya easy. The hotel also earns high marks for its excellent service and good food quality, providing a delightful culinary experience. Many guests express their love for the overall experience, highlighting the strategic positioning and welcoming atmosphere that encourages repeat visits. Whether for business or leisure, guests find this hotel to be a perfect choice for a comfortable and enjoyable stay.

Exceptional Guest Experiences at Mercure Surabaya Grand Mirama

Guests consistently praise Mercure Surabaya Grand Mirama for its impressive overall quality, reflected in its high rating of 8.2. The hotel offers excellent value, ensuring visitors receive a premium experience without compromising affordability. Its well-maintained facilities contribute to a comfortable and enjoyable stay, with cleanliness earning a notable 8.3, highlighting the hotel's commitment to hygiene and guest satisfaction. Strategically located with an outstanding location score of 8.5, the hotel provides convenient access to Surabaya’s key attractions and business districts. The attentive staff further enhances the guest experience, demonstrating high performance and professionalism. While the food and dining options receive a slightly lower score of 7.3, guests still appreciate the overall quality and service, making Mercure Surabaya Grand Mirama a preferred choice for travelers seeking comfort, convenience, and excellent hospitality.

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Amenities and facilities

Excellent8.2

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Computer station
  • Fitness center
  • Game room
  • Garden
  • Gym/fitness
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Fruits/snacks
  • Grocery delivery
  • Halal breakfast
  • Happy hour
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Vending machine
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
Trimurti
  • Cuisine: American, Asian, French, Indonesian
  • Menu: Buffet, A-la-carte
Lan Hua
  • Cuisine: Chinese
  • Menu: Buffet
Ebisu
  • Cuisine: Japanese
  • Menu: Buffet
Coffee Cafe
  • Cuisine: European, Indonesian
  • Menu: Buffet

Location

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264

Excellent8.5

Location

Airports
  • Juanda International Airport (SUB)
    11.9 km
  • Abdul Rachman Saleh Airport (MLG)
    72.8 km
Public transportation
  • Ngagel
    1.0 km
  • Inkopka Station
    1.6 km
Hospital or clinic
  • Miracle Aesthetic Clinic Thamrin
    370 m
Shopping
  • Tunjungan Plaza
    2.1 km
Convenience store
  • Alfamart
    1.0 km
Cash withdrawal
  • ATM
    130 m

What's nearby

Popular landmarks
  • Bungkul Park
    950 m
  • Monkasel (Submarine Monument)
    1.5 km
  • Surabaya's Zoo
    1.6 km
  • Surabaya Town Square
    1.7 km
  • Tunjungan Plaza
    2.1 km
  • Tugu Pahlawan
    4.1 km
  • Suramadu National Bridge
    4.1 km
  • Sampoerna Museum
    5.8 km
  • Masjid Nasional Al Akbar Surabaya
    6.6 km
  • Pakuwon Food Festival
    6.9 km
Nearby landmarks
  • Embassy of the United States
    140 m
  • Monumen Perjuangan POLRI
    240 m
  • Keputran Market
    310 m
  • Pasar Keputran
    310 m
  • Miracle Aesthetic Clinic Thamrin
    370 m
  • BCA Bank
    430 m
  • Taman Korea
    470 m
  • Newton Vintage Store
    490 m
  • Klinik Anugerah Sulung
    510 m
  • Consulate of Netherlands
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until13:00
  • Reception open until01:00
  • Check-out from12:00
  • Check-in until00:00
Getting around
  • Distance from city center5 km
  • Travel time to airport (minutes)45
  • Airport transfer fee300000 IDR
Extras
  • Daily Internet/Wi-Fi fee0 IDR
  • Breakfast charge (unless included in room price)158000 IDR
The property
  • Year property opened2007
  • Number of floors14
  • Room voltage257
  • Number of rooms 257
  • Most recent renovation2015
  • Non-smoking rooms/floorsno
  • Number of restaurants4
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name60264
Parking
  • Daily parking fee0 IDR

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Surabaya Grand Mirama from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.2

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.8
  • 10
  • 10
  • 10
  • 5.6
  • 6.4
  • 8.0
  • 7.6
  • 10
  • 8.8

Most recent

  • Location score 8.5 out of 10 and is a high score in Surabaya
    Location8.5
  • Cleanliness score 8.3 out of 10 and is a high score in Surabaya
    Cleanliness8.3
  • Service score 8.3 out of 10 and is a high score in Surabaya
    Service8.3
  • Facilities score 8.2 out of 10 and is a high score in Surabaya
    Facilities8.2
  • Value for money score 8.1 out of 10 and is a high score in Surabaya
    Value for money8.1
  • Room comfort and quality score 7.9 out of 10 and is a high score in Surabaya
    Room comfort and quality7.9
High score for Surabaya

Rating

9+ Exceptional (322)
8-9 Excellent (255)
7-8 Very Good (506)
6-7 Good (184)
<6 Below Expectation (142)

Review summary

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This conveniently located city hotel is perfect for exploring nearby attractions, such as the Cathedral Church, and offers a variety of dining options in its surroundings. Guests have praised the staff for their exceptionally friendly and helpful manner. The rooms are clean, comfortable, and equipped with cozy beds. The hotel's strategic location also makes it easy to find.

Great location and comfortable rooms, though some guests reported poor wifi connection and noise issues. A few mentioned thin walls resulting in disturbance.

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Showing 1,409 verified guest comments
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  1. 10.0
    Exceptional
    Mawariska from Indonesia
    Solo traveler
    Classic Room - 1 King Size Bed
    Stayed 1 night in June 2025

    “Pleasant Stay with Great Location and Weekend Vibes 🌟”

    I had a very enjoyable stay at Mercure Grand Mirama. The location is excellent—especially on weekends. On Sunday, the hotel is right by the Car Free Day (CFD) area, and I was so happy I could easily walk out, buy snacks, and even join the morning aerobics with the crowd. It gave such a lively local atmosphere that made my stay extra memorable. The hotel facilities are absolutely outstanding, from comfort to cleanliness. The only thing I didn’t quite like was the view from my room (haha!), but it honestly didn’t matter much compared to everything else. Overall, this is a great hotel for both leisure and convenience, and I would definitely love to stay here again.

    Reviewed August 25, 2025

    Dear Mawariska, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

    Responded August 26, 2025
    Mercure Surabaya Grand Mirama
  2. 10.0
    Exceptional
    Diah from Indonesia
    Family with teens
    Classic room - 2 single bed
    Stayed 1 night in October 2025

    “Yesterday in Surabaya”

    We, along with our family, are staying for the first time at the Mercure Grand Mirama Hotel Surabaya. Upon our arrival, we were warmly welcomed by the friendly security who directed us to a comfortable parking area right in front of the hotel. As for the staff and room facilities, they met our expectations satisfactorily. We hope that everything can be maintained and perhaps improved for customer satisfaction.

    Reviewed October 20, 2025
    Auto-translated through generative A.I.

    Kepada Ibu Diah, Kami sangat menghargai komentar Anda mengenai pengalaman menginap Anda di Mercure Surabaya Grand Mirama. Merupakan suatu kebahagiaan bagi kami menerima umpan balik positif. Saya akan menyampaikan komentar Anda kepada tim kami. Saya yakin umpan balik ini akan menjadi penyemangat bagi seluruh staf kami dalam upaya kami untuk terus meningkatkan kualitas layanan. Terima kasih sekali lagi atas pengalaman Anda, dan kami harap kunjungan Anda berikutnya akan sama menyenangkannya dengan kunjungan sebelumnya. Hormat kami, Sugito Adhi Cluster General Manager

    Responded October 23, 2025
    Mercure Surabaya Grand Mirama
  3. 9.2
    Exceptional
    MOHAMMAD from Brunei Darussalam
    Solo traveler
    Classic Room - 1 King Size Bed
    Stayed 2 nights in August 2025

    “Affordable Luxury!”

    This brand hotel offers fantastic facilities and impeccable cleanliness, ensuring a comfortable stay. The staff is friendly and attentive, making you feel welcomed throughout my stay. Wi-Fi is reliable, which is a plus for staying connected. However, the location could be more convenient, as it may require some travel to reach key attractions. Overall, it's a solid choice for those looking for an affordable luxury. Stay true to the brand

    Reviewed August 19, 2025

    Dear Mohammad, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

    Responded August 19, 2025
    Mercure Surabaya Grand Mirama
  4. 8.8
    Excellent
    Endah from South Africa
    Family with young children
    Stayed 1 night in April 2024

    “Excellent”

    There are 3 things that make a hotel memorable: 1. Clean and comfortable rooms 2. Hotel facilities outside the room such as a swimming pool and playground for children 3. Delicious breakfast In my opinion, the rooms here are quite clean although the interior, like the carpet, and the seating in the room need refreshing. For the completeness of the stay, towels and a mini bar (mineral water, tea, coffee) are provided, but for toothbrushes and shower caps, we have to request them at the reception first. Yesterday I thought toothbrushes were not provided, so we bought one at Indomaret. It turns out there was a small note in the bathroom indicating that toothbrushes must be requested from the reception. This hotel has a swimming pool, which I find a bit creepy to swim in near dusk because there is a rather large banyan tree. But maybe for others, that tree provides shade and aesthetic appeal; everyone has different opinions. The breakfast is quite good, with many options. I didn’t try all the food but some that I did were quite tasty, such as chicken soup, Madura porridge, and the croissants. Lastly, the staff is very friendly. Every time we meet, they always greet us and say hello. Sometimes it gets tiring to respond, but it’s okay, keep it up.

    Reviewed April 23, 2024
    Auto-translated through generative A.I.

    Ibu Endah and Family yang terhormat Salam Hangat Dari Mercure Surabaya Grand Mirama Terimakasih telah meluangkan waktu untuk memberikan ulasan tentang Mercure Surabaya Grand Mirama. Kami senang mengetahui bahwa anda mendapatkan pengalaman yang menyenangkan ketika merayakan momen berharga bersama keluarga anda di Mercure Surabaya Grand Mirama. Tetap jaga kesehatan dan Kami menantikan kembali kedatangan anda, untuk menjelajahi dan menikmati berbagai pengalaman Active/Rest dilingkungan kami. Salam Hangat, Sugito Adhi General Manager

    Responded April 26, 2024
    Mercure Surabaya Grand Mirama
  5. 10.0
    Exceptional
    Sonny from Indonesia
    Family with young children
    Classic room - 2 single bed
    Stayed 2 nights in March 2025

    “Good Hotel”

    Stayed here during a long holiday, Strategic location in the middle of the city, clean room, two bottles of drinking water every day, cold AC, Smart TV equipped with YouTube, hot water works well, there are 3 electrical outlets for charging cellphones, comfortable mattresses, blankets and pillows, clean towels. The food is varied and delicious, the staff service is very good. The parking area is quite spacious. In the Lobby, there are interesting breads, there is a 40% discount promo at certain times, it's just that someone else got there first. Overall, I was quite satisfied staying at this hotel.

    Reviewed April 04, 2025

    Dear Mr Sonny, Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager

    Responded April 06, 2025
    Mercure Surabaya Grand Mirama
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