This property is in high demand!
10 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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- Many guests have praised the breakfast at this property
Breakfast is also complete and delicious.
- Airport transfer available at additional charge. To request, check the...
- To help our travelers make informed and safe travel decisions, Hygiene...
940 meters to Bungkul Park
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
10 travelers have booked today.
Based on 2,234 verified reviews
8.5
8.3
8.3
8.2
8.1
7.9
Nearest transportation options
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Ngagel is within 1.04 km
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Inkopka Station is within 1.57 km
Location rating score
There are 46 places in walking distance!
| Value for money | 8.1 |
| Distance to city center | 5 km |
| Location rating | 8.5 |
| Nearest airport | Juanda International Airport (SUB) |
| Distance to airport | 11.9 km |
Based on 2083 reviews from verified travelers
For your convenience when traveling around the city, Mercure Surabaya Grand Mirama offers shuttle service right where you need it making it simple for you to get to places smoothly.
While lounging at Mercure Surabaya Grand Mirama, you can delight in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.
You can benefit from your stay at Mercure Surabaya Grand Mirama far more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.
Mercure Surabaya Grand Mirama offers non-water sport and outdoor activities such as bicycle rental for you to take advantage of.
Mercure Surabaya Grand Mirama has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Verified past guests that have stayed at Mercure Surabaya Grand Mirama had an average nightly stay of 1 night at this property.
Mercure Surabaya Grand Mirama's most popular month where verified guests travelers have stayed the most is in November.
Mercure Surabaya Grand Mirama can communicate up to 2 languages which includes English for guests that have a preference for this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what other languages this property supports.
Past guests that stayed at Mercure Surabaya Grand Mirama have given this property a rating of 8.507 for its excellent location as the main highlight for their stay.
Verified local visitors that have stayed at this property have given Mercure Surabaya Grand Mirama an average rating of 9.2. You can look up on more specific customer evaluations, and remarks for this property down in the review section.
Mercure Surabaya Grand Mirama’s local community is Surabaya Center which comprises of popular restaurants such as Kayanna Restaurant, Chao Phraya Thai Fine Cuisine, and Amboja Bistro.

Experience Comfort and Convenience at Mercure Surabaya Grand Mirama
Nestled just 5 kilometers from the vibrant city center of Surabaya, the Mercure Surabaya Grand Mirama offers a perfect blend of modern comfort and strategic location. Built in 2007 and thoughtfully renovated in 2015, this upscale hotel features 257 well-appointed rooms designed to cater to both business travelers and leisure seekers alike. Whether you're visiting for a quick business trip or a leisurely vacation, you'll find everything you need for a relaxing stay.
Enjoy seamless check-in from 2:00 PM and a flexible check-out time until 1:00 PM, allowing you to make the most of your time in Surabaya. The hotel is approximately a 45-minute drive from the airport, making your arrival and departure smooth and hassle-free. Families are welcome here, with a generous child policy that allows children aged 2 to 11 to stay free of charge, making it an ideal choice for travelers with young children seeking comfort and value.
Unwind and Entertain at Mercure Surabaya Grand Mirama
Discover a haven of relaxation and entertainment at Mercure Surabaya Grand Mirama, where guests can indulge in a variety of leisure facilities designed to elevate your stay. Unwind with soothing massages, rejuvenating spa treatments, or enjoy the warmth of the sauna and steamroom, perfect for relaxing after a busy day. For those seeking fun and entertainment, the karaoke lounge offers a lively atmosphere to sing your heart out with friends or family.
Complement your experience with a visit to the stylish bar, ideal for unwinding with refreshing drinks in a vibrant setting. For a touch of elegance, guests can pamper themselves at the on-site salon, or browse the gift and souvenir shop for memorable keepsakes. Whether you're looking to relax, have fun, or indulge in some self-care, Mercure Surabaya Grand Mirama offers a diverse range of entertainment facilities to make your stay truly memorable.
Unwind and Stay Active at Mercure Surabaya Grand Mirama’s Sports Facilities
Discover a perfect blend of relaxation and fitness at Mercure Surabaya Grand Mirama, where guests can enjoy a well-equipped fitness center designed to keep you energized during your stay. Whether you're an avid gym-goer or simply looking to stay active, our free fitness facilities offer modern equipment and a welcoming atmosphere to help you maintain your workout routine. After a vigorous session, unwind by the outdoor pool, a serene oasis where you can soak up the sun and enjoy refreshing dips in the crystal-clear waters.
Complementing the outdoor pool is our stylish poolside bar, the ideal spot to relax with a cool drink and enjoy the vibrant ambiance. Whether you're lounging poolside or taking a leisurely swim, these amenities provide the perfect setting for both relaxation and recreation. At Mercure Surabaya Grand Mirama, we prioritize your well-being and leisure, offering excellent sports facilities that cater to your active lifestyle and relaxation needs alike.
Exceptional Convenience Facilities at Mercure Surabaya Grand Mirama
Experience unparalleled comfort and ease during your stay at Mercure Surabaya Grand Mirama, where a wide array of convenience facilities are designed to cater to your every need. Enjoy the flexibility of 24-hour room service and daily housekeeping, ensuring your accommodation remains pristine and tailored to your schedule. For added convenience, the hotel offers laundry and dry cleaning services, along with luggage storage, making your stay seamless and stress-free.
Stay connected and secure with complimentary Wi-Fi available in all rooms and public areas, including the executive lounge access for a more exclusive experience. Safety is paramount, with safety deposit boxes provided for your valuables. Guests can also take advantage of the vending machines, designated smoking areas, and professional concierge services to assist with any requests, making your stay both comfortable and convenient.
Convenient Transport Facilities at Mercure Surabaya Grand Mirama
Experience seamless travel with Mercure Surabaya Grand Mirama's comprehensive transport facilities designed to make your stay effortless and enjoyable. Guests can take advantage of our reliable airport transfer service, ensuring a smooth journey to and from the airport. For those eager to explore the vibrant city of Surabaya, our hotel offers organized tours and a convenient shuttle service, providing easy access to key attractions and destinations.
Parking is hassle-free with our valet parking and onsite car park options, including self-parking facilities for added convenience. Guests can also enjoy complimentary parking, making it easier to explore the city at their own pace without worrying about parking fees. Whether arriving by car or planning to venture out during your stay, Mercure Surabaya Grand Mirama’s transport facilities are tailored to meet your needs with comfort and ease.
Luxurious Comfort and Modern Amenities at Mercure Surabaya Grand Mirama
Experience ultimate comfort in the elegantly appointed rooms of Mercure Surabaya Grand Mirama, where every detail is designed to enhance your stay. Relax in a cool, climate-controlled environment with air conditioning, and unwind watching your favorite shows on the satellite/cable TV or the modern television provided. The spacious rooms feature a separate living area, perfect for relaxing or entertaining guests, complemented by plush linens and fresh towels to ensure a cozy stay.
Indulge in thoughtful amenities such as a mini bar, refrigerator, and complimentary bottled water to keep you refreshed. For your convenience, the rooms are equipped with a coffee/tea maker, allowing you to start your day with a warm beverage, along with complimentary instant coffee and tea. The luxurious toiletries and hair dryer add to your comfort, while the daily newspaper keeps you updated. Elegant bathrobes and a range of toiletries are available for added indulgence, making your stay at Mercure Surabaya Grand Mirama both convenient and luxurious.
Delight in Gourmet Dining and Refreshing Beverages at Mercure Surabaya Grand Mirama
At Mercure Surabaya Grand Mirama, guests are treated to a variety of dining options designed for comfort and convenience. Start your day with a hearty breakfast buffet featuring a diverse selection of local and international dishes, including a delightful continental breakfast for those seeking familiar flavors. For a quick coffee break or a casual meal, the on-site coffee shop offers a cozy ambiance where guests can enjoy freshly brewed coffees, teas, and light snacks throughout the day.
For added convenience, the hotel provides 24-hour room service, allowing guests to indulge in delicious meals and beverages whenever they desire, right from the comfort of their rooms. Whether you're craving a late-night snack or an early morning meal, the extensive room service menu ensures your culinary needs are always met. Experience the perfect blend of taste and comfort at Mercure Surabaya Grand Mirama’s dining facilities, designed to enhance your stay with quality cuisine and exceptional service.
Luxurious and Versatile Room Options at Mercure Surabaya Grand Mirama
Discover the perfect stay with a diverse range of rooms at Mercure Surabaya Grand Mirama, designed to cater to various needs and preferences. Whether you're traveling solo, as a couple, or with family, options like the Privilege Twin Room with a city view and two single beds offer a comfortable and stylish retreat. For those seeking more space and comfort, the Studio Suite Room and Privilege Suite provide generous layouts, ideal for relaxing or family stays. The Classic Rooms, available with either a king-size or two single beds, combine simplicity with comfort, while the Classic Superior Rooms with city views add an extra touch of ambiance.
Booking your preferred room type through Agoda ensures you enjoy the best prices available, along with a hassle-free, seamless booking experience. Take advantage of exclusive deals and straightforward reservation processes that make planning your stay effortless. Whether you choose a cozy Classic Room or a spacious Privilege Suite, Agoda’s platform guarantees a smooth and rewarding booking journey, so you can focus on enjoying your time in Surabaya.
Discover the Vibrant Heart of Surabaya: Surabaya Center
Nestled in the bustling heart of Surabaya, the Surabaya Center is a dynamic hub that seamlessly blends modern urban life with rich cultural heritage. Visitors can explore an array of shopping malls, lively markets, and entertainment venues that offer everything from traditional Indonesian crafts to the latest international brands. The area is also home to numerous cafes and restaurants, where you can indulge in local delicacies and international cuisines, providing a perfect setting for both relaxation and socializing.
Surabaya Center's strategic location makes it an ideal starting point for exploring the city’s historic sites, such as the iconic Heroes Monument and the ancient Majapahit Temple. The district is well-connected with public transportation, making it easy to venture further into Surabaya’s vibrant neighborhoods and scenic attractions. Whether you're seeking cultural immersion, retail therapy, or simply a lively atmosphere, Surabaya Center offers an energetic and welcoming environment that captures the essence of this Indonesian metropolis.
Convenient Travel from Surabaya Airports to Mercure Surabaya Grand Mirama
Getting to the luxurious Mercure Surabaya Grand Mirama from Surabaya's main airports is a seamless journey that sets the tone for a comfortable stay. Juanda International Airport, the primary gateway to Surabaya, is approximately 20 kilometers from the hotel. Travelers can opt for a quick and hassle-free transfer via private taxi or ride-hailing services like Gojek or Grab, which are readily available at the airport. The ride typically takes around 30 to 45 minutes, depending on traffic, offering a convenient and direct route to the hotel nestled in the vibrant Surabaya Center.
For those preferring organized transportation, airport shuttle services and pre-arranged private transfers can be booked in advance, ensuring a smooth arrival. Upon arrival, guests are greeted with the hotel’s welcoming ambiance and easy access to Surabaya’s bustling city attractions. Whether arriving by air or planning ahead with a private transfer, reaching Mercure Surabaya Grand Mirama from the airport is straightforward, allowing guests to start their Indonesian adventure with comfort and ease.
Explore Surabaya’s Iconic Landmarks Near Mercure Surabaya Grand Mirama
Situated in the vibrant city of Surabaya, Mercure Surabaya Grand Mirama offers easy access to a variety of cultural and historical landmarks. Just a short distance away, visitors can explore the Sampoerna Museum, which showcases the rich history of Indonesia’s cigarette industry and offers fascinating insights into local craftsmanship. For a scenic experience, the Suramadu National Bridge provides breathtaking views as it connects Surabaya with the island of Madura, symbolizing the city’s modern development.
Beyond these, guests can enjoy the lively atmosphere of Bungkul Park, a popular spot for locals and tourists alike to relax and socialize. History buffs will appreciate the Monkasel (Submarine Monument) and Tugu Pahlawan, both serving as powerful reminders of Indonesia’s independence movement. Additionally, cultural and religious sites such as the Ampel Mosque, Muhammad Cheng Hoo Mosque, and Jembatan Merah enrich the experience with their architectural beauty and historical significance, making Mercure Surabaya Grand Mirama an ideal base to discover Surabaya’s diverse attractions.
Convenient Public Transport Access Around Mercure Surabaya Grand Mirama
Situated in a strategic location, Mercure Surabaya Grand Mirama offers excellent connectivity to various parts of the city through nearby public transport stations. Guests can easily access the Pasar Turi Train Station, a major hub that facilitates convenient train travel across Surabaya and beyond. Additionally, the Gubeng Train Station is within reach, providing seamless connections for both local and long-distance journeys. For those heading to different districts within Surabaya, the Surabaya Kota station offers another reliable transit point, ensuring smooth and efficient travel options.
Other nearby stations such as Semut Train Station, Sidotopo Train Station, and Inkopka Station further enhance the accessibility of the hotel’s surroundings. Ngagel and Inkopka Station are ideal for travelers looking to explore the city’s vibrant neighborhoods and commercial areas. With these well-connected transport options just a short distance away, guests at Mercure Surabaya Grand Mirama can enjoy the convenience of exploring Surabaya effortlessly, making it an ideal choice for both leisure and business travelers.
Nearby Culinary Delights to Satisfy Every Craving
Guests staying at Mercure Surabaya Grand Mirama are spoiled for choice with a diverse array of nearby dining options. From the modern flavors of Aiola Eatery to the aromatic seafood offerings at Layar Seafood KH Abdul Wahab Siamin, there's something to delight every palate. For those craving local favorites, Apeng Kwetiau Medan in Kedung Doro and Sate Klopo Ondomohen Bu Asih in Walikota Mustajab serve authentic Indonesian specialties. Traditional soups like Soto Ayam 'Cak To' Undaan Wetan and Soto Ambengan Pak Sadi provide comforting flavors, while Rawon Setan in Embong Malang offers a rich, savory experience. Wapo Resto at Airlangga and Bon Ami Restaurant further extend the culinary options, ensuring that every meal can be an exploration of Surabaya’s vibrant food scene.
Nearby Shopping Landmarks
Guests staying at Mercure Surabaya Grand Mirama will find a vibrant shopping scene just moments away. Explore the bustling Pasar Pabean and Pasar Atom for local market experiences, or indulge in retail therapy at Golden City Mall and Plaza Tunjungan, two of the city’s premier shopping destinations. For a wide selection of books and stationery, Gramedia Bookstore is conveniently nearby. Additionally, Carrefour Hypermarket offers a comprehensive shopping experience, while Hi-Tech Mall caters to tech enthusiasts. Pasar Turi, Pasar Keputran, and Pasar Genteng provide authentic local markets, perfect for discovering unique Indonesian goods and souvenirs. Whether you're looking for fashion, electronics, or cultural treasures, the surrounding shopping landmarks ensure an exciting and convenient retail experience during your stay.
Affordable Luxury: Comparing Room Prices at Mercure Surabaya Grand Mirama and the City Average
Staying at Mercure Surabaya Grand Mirama offers guests an exceptional value, with room prices ranging from $26 to $50 per night. This pricing positions the hotel slightly above the city’s average hotel rate of $0 to $25, reflecting its commitment to providing a more upscale and comfortable experience. Visitors can enjoy modern amenities, spacious accommodations, and a prime location in Surabaya, all while experiencing a price point that balances quality and affordability.
While the average hotel in Surabaya tends to be budget-friendly, Mercure Surabaya Grand Mirama stands out for those seeking a touch of luxury without breaking the bank. Its competitive pricing makes it an attractive option for both business travelers and tourists looking to indulge in a more refined stay while still enjoying reasonable rates. Overall, the hotel offers a compelling combination of comfort, convenience, and value that elevates the typical Surabaya hotel experience.
Exceptional Hospitality and Comfort at Mercure Surabaya Grand Mirama
Guests consistently praise Mercure Surabaya Grand Mirama for its warm hospitality and friendly staff, making every stay memorable. Visitors appreciate the well-designed, spacious, and clean rooms that offer ultimate comfort, along with convenient locations that make exploring Surabaya easy. The hotel also earns high marks for its excellent service and good food quality, providing a delightful culinary experience. Many guests express their love for the overall experience, highlighting the strategic positioning and welcoming atmosphere that encourages repeat visits. Whether for business or leisure, guests find this hotel to be a perfect choice for a comfortable and enjoyable stay.
Exceptional Guest Experiences at Mercure Surabaya Grand Mirama
Guests consistently praise Mercure Surabaya Grand Mirama for its impressive overall quality, reflected in its high rating of 8.2. The hotel offers excellent value, ensuring visitors receive a premium experience without compromising affordability. Its well-maintained facilities contribute to a comfortable and enjoyable stay, with cleanliness earning a notable 8.3, highlighting the hotel's commitment to hygiene and guest satisfaction.
Strategically located with an outstanding location score of 8.5, the hotel provides convenient access to Surabaya’s key attractions and business districts. The attentive staff further enhances the guest experience, demonstrating high performance and professionalism. While the food and dining options receive a slightly lower score of 7.3, guests still appreciate the overall quality and service, making Mercure Surabaya Grand Mirama a preferred choice for travelers seeking comfort, convenience, and excellent hospitality.
Excellent8.2
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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This conveniently located city hotel is perfect for exploring nearby attractions, such as the Cathedral Church, and offers a variety of dining options in its surroundings. Guests have praised the staff for their exceptionally friendly and helpful manner. The rooms are clean, comfortable, and equipped with cozy beds. The hotel's strategic location also makes it easy to find.
Great location and comfortable rooms, though some guests reported poor wifi connection and noise issues. A few mentioned thin walls resulting in disturbance.
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We, along with our family, are staying for the first time at the Mercure Grand Mirama Hotel Surabaya. Upon our arrival, we were warmly welcomed by the friendly security who directed us to a comfortable parking area right in front of the hotel. As for the staff and room facilities, they met our expectations satisfactorily. We hope that everything can be maintained and perhaps improved for customer satisfaction.
Kepada Ibu Diah, Kami sangat menghargai komentar Anda mengenai pengalaman menginap Anda di Mercure Surabaya Grand Mirama. Merupakan suatu kebahagiaan bagi kami menerima umpan balik positif. Saya akan menyampaikan komentar Anda kepada tim kami. Saya yakin umpan balik ini akan menjadi penyemangat bagi seluruh staf kami dalam upaya kami untuk terus meningkatkan kualitas layanan. Terima kasih sekali lagi atas pengalaman Anda, dan kami harap kunjungan Anda berikutnya akan sama menyenangkannya dengan kunjungan sebelumnya. Hormat kami, Sugito Adhi Cluster General Manager
This brand hotel offers fantastic facilities and impeccable cleanliness, ensuring a comfortable stay. The staff is friendly and attentive, making you feel welcomed throughout my stay. Wi-Fi is reliable, which is a plus for staying connected. However, the location could be more convenient, as it may require some travel to reach key attractions. Overall, it's a solid choice for those looking for an affordable luxury. Stay true to the brand
Dear Mohammad, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager
There are 3 things that make a hotel memorable: 1. Clean and comfortable rooms 2. Hotel facilities outside the room such as a swimming pool and playground for children 3. Delicious breakfast In my opinion, the rooms here are quite clean although the interior, like the carpet, and the seating in the room need refreshing. For the completeness of the stay, towels and a mini bar (mineral water, tea, coffee) are provided, but for toothbrushes and shower caps, we have to request them at the reception first. Yesterday I thought toothbrushes were not provided, so we bought one at Indomaret. It turns out there was a small note in the bathroom indicating that toothbrushes must be requested from the reception. This hotel has a swimming pool, which I find a bit creepy to swim in near dusk because there is a rather large banyan tree. But maybe for others, that tree provides shade and aesthetic appeal; everyone has different opinions. The breakfast is quite good, with many options. I didn’t try all the food but some that I did were quite tasty, such as chicken soup, Madura porridge, and the croissants. Lastly, the staff is very friendly. Every time we meet, they always greet us and say hello. Sometimes it gets tiring to respond, but it’s okay, keep it up.
Ibu Endah and Family yang terhormat Salam Hangat Dari Mercure Surabaya Grand Mirama Terimakasih telah meluangkan waktu untuk memberikan ulasan tentang Mercure Surabaya Grand Mirama. Kami senang mengetahui bahwa anda mendapatkan pengalaman yang menyenangkan ketika merayakan momen berharga bersama keluarga anda di Mercure Surabaya Grand Mirama. Tetap jaga kesehatan dan Kami menantikan kembali kedatangan anda, untuk menjelajahi dan menikmati berbagai pengalaman Active/Rest dilingkungan kami. Salam Hangat, Sugito Adhi General Manager
Stayed here during a long holiday, Strategic location in the middle of the city, clean room, two bottles of drinking water every day, cold AC, Smart TV equipped with YouTube, hot water works well, there are 3 electrical outlets for charging cellphones, comfortable mattresses, blankets and pillows, clean towels. The food is varied and delicious, the staff service is very good. The parking area is quite spacious. In the Lobby, there are interesting breads, there is a 40% discount promo at certain times, it's just that someone else got there first. Overall, I was quite satisfied staying at this hotel.
Dear Mr Sonny, Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Steamroom
“Pleasant Stay with Great Location and Weekend Vibes 🌟”
I had a very enjoyable stay at Mercure Grand Mirama. The location is excellent—especially on weekends. On Sunday, the hotel is right by the Car Free Day (CFD) area, and I was so happy I could easily walk out, buy snacks, and even join the morning aerobics with the crowd. It gave such a lively local atmosphere that made my stay extra memorable. The hotel facilities are absolutely outstanding, from comfort to cleanliness. The only thing I didn’t quite like was the view from my room (haha!), but it honestly didn’t matter much compared to everything else. Overall, this is a great hotel for both leisure and convenience, and I would definitely love to stay here again.
Dear Mawariska, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager