Best service oriented hotel I've ever been to!! ”

In my many years of traveling around the world this hotel has been THE best hotel I've ever been to in terms of value and service. The staff here are very welcoming and provides excellent hospitality. They are constantly showing a good attitude towards their guest and very attentive to our needs. For example, the slippers provided in the bedroom were a little bit too small for my feet so they actually went out and bought bigger slippers for me to wear during my stay there. During afternoon tea and dessert time that's include with the hotel, the staff would come to my table to have conversations with me and make sure all my needs are taken care of on a daily basis. I've gotten to know a few of them during my stay and all of them are very nice. Some even spoke several languages including Chinese and English. Morning breakfast provides a great variety of food and the Vietnamese coffee here is really good. They even knew to bring me 2 cups of coffee because I kept asking for another. The bedroom were very clean and well kept with good decor. They also provide free bicycle rentals which I encourage you to use. I road my bike along the beach and to Marble Mountain and had a great time. There's one thing I would like the hotel to improve on is the fitness room. The equipments could use an upgrade and have more dumbbell weights. I ate so much here and would be nice if I was able to exercise some of it off . I would like to acknowledge Aliyah, Clara, Dory, and Selena. They were very exceptional hostess that derserve recognition. Also, Belle and Jollie, at the front desk, were very welcoming with a smile and says hello everytime we came back to the hotel. I will definitely come back here again when I come to Danang.

A world class hotel in Da Nang Vietnam”

I was amazed at the elegant entrance and lobby. Beautiful sofa smells so good and so cold. I am really happy to choose this hotel. Great location and perfect for the beach lover. This hotel is the best among all beachside hotel in Da Nang because they offer a unique way of hospitality to satisfied customers vacation in Da Nang. During our check in I love the welcome drink, it's so refreshing. Staffs are very friendly and they will assist you until your room and explained any information about this hotel. I really appreciate the Afternoon Tea for free while you're staying this hotel. The time starts from 2 pm until 5 pm. The breakfast buffet was a great many choices of foods and I love the restaurant its very luxuries and so romantic. Very clean and well organized by the staffs. The swimming pool is great also. I recommend to everyone to try this hotel it's very exceptional. The room is very big space with a beautiful sea view. Elegant and luxuries and for sure you will enjoy while staying this hotel.

Loved every moment”

This hotel is very charming and the best part is the lovely staff. Each and every staff member we encountered made us feel very welcome and at home. this hotel is just across the street from the beach, that was quite quiet and clean, so we did not mind that the hotel not having a private beach. the decor of the hotel was very grand and opulent , and that's nice for a change. we loved every thing from the beautiful apricot blossom tree decked out for the lunar new year big bunch of tulip blossoms on the front desk. the spa is amazing... we have one of the best massages we have ever had here. the evening tea was lovely. there was a vey talented band providing live music in the sky bar at night; & there was a kids play room for my little one. it is as if they have thought of everything. we could enjoy our drink and music while keeping an eye on the little one in the playroom. what more can a parent ask for. we had such a great time that my little girl was in tears when we were leaving

One of the greatest hotel stays in my lifetime”

The Monarque Hotel was one of the most memorable hotel stays in my many years of t ravel. The staff was so excellent and I could give names, but it covers the whole spectrum with front office, restaurant, bell and housekeeping. All were so outstanding and made you feel welcome and cherished as a guest, and better than a guest as a friend. The room was so nice, super clean, great bed, and first class bathroom with tons of hot water, strong pressure, and state of the art fixtures. A large window, and the room was super quiet so made for deep sleeping. The breakfast was so good and always changing and tons of unique options. Other meals were excellent and the food just the greatest. The pool was more than pleasant. Wonderful deck lounges and the pool was sparkling clean and afternoon tea was a real bonus. It was almost a meal in itself and bridged the gap between breakfast and dinner A must stay when in DaNang. Jim from Minnesota USA

Impressive!”

Our 4 days stay in Monarque hotel has been absolutely memorable. A very special thanks to Monarque's staffs which made our stay there heartwarming and comfortable. Great services prevails, from the front desk to the bell boys. We were remembered by our names and greeted genuinely each time we see them. Especially Gaga at the front desk who went an extra mile to help us. And not forgetting cheerful Clara who takes the initiative to interact with each guest and offering us valuable information. My husband and I have travelled a fair bit and so far no -where beats the services and quality you get from this hotel! Two Thumbs Up! Please keep up with this. Awesome location ( just a 5 mins walk to the beautiful beach and the breakfast spread and quality were impressive. Rooms are very clean (you see is what you get). They serve wonderful high tea buffet spread which are complimentary, good aesthetic display and quality to the food offered. Again, impressive. Guest from Room 1008

Vietnamese Hospitality and Elegance at it's best.”

I posted this same review on Travel Advisor and I stand behind it 100%. If your looking for a hotel in Da Nang, don't look any further - you found it. I've been to Vietnam many times, but this was my first time in Da Nang. Of all the cities I've visited, Da Nang & Hoi An are today my favorite. The rooms here are comfortable, elegantly decorated and well furnished. Housekeeping service was always great, go down to breakfast and when I returned the room was cleaned and ready! The morning breakfast was totally awesome, best I've had in all of Vietnam. Their afternoon Tea Service is really a great treat with excellent finger sandwiches and pastries. I did not visit their spa, but the swimming pool on the 12th floor was a great place to relax and the view is magnificent and worth an early morning to watch the sunrise. I can't say anything negative towards the Monarque Hotel, putting all it's great amenities aside, it was the staff that made the stay. This is truly Vietnamese Hospitality

Brilliant stay!”

I stayedin two hotels during this trip to da nang and I strongly recommend Monarque hotel 1. The customer service at the lobby is excellent 2. Clara is a very considerate and helpful staff, she remembers your name, your room condition and places you plan to go. She even knows mandarin. 3. The breakfast buffet is the best I have ever seen 4. The tea buffet is also good 5. There is live band at night on the highest floor and complimentary pho 6. The room is clean and large 7. They include the essential hotel services: gym, swimming pool, etc. The water pressure was low when I bath, the water gets cooler and cooler. After Clara knew that, she made some arrangement so that we can enjoy the best service. Recommendations: 1. Add free shuttle service at some time slots 2. The hair conditioner can be more moisturized To conclude, Monarque is the hotel I would recommend to my friends and family, I have had the best enjoyment among all hotels in other trips

A hotel making us more than 100% satisfied ”

If you always travel with five-star hotels and luxury resorts, the standard room of this hotel may not make you too excited, but clean and comfortable with Franch style. However, when you go to the breakfast the next morning, you must be impressed by the beautiful restaurant, and the good selections and delicacy of the food. Moreover, there are several publicists would chat to you to see if everything is all right for you or whether you have any needs. Then, they will give you full assistance. What a way to make the guests a wonderful start of the day. At 2:00-5:30pm, the hotel provides the guests a lavish afternoon tea buffet, and it is all free. Those publicists are around again to see if you need any additional help. These tasty desserts and drinks, and the warm hospitality should make you a very relaxing afternoon. In the evening at 7:00-9:30, the hotel would treat you a delicious traditional Vietnamese noodle soup (Pho) and a live band entertainment that make your night a very e

Excellent hotel, fantastic facilities and staff - a highlight of our trip!”

We were upgraded to a beach view room which was lovely. I enjoyed all warm staff welcomes. My partner and I had great massages. The afternoon tea, breakfast buffet, room service menu was one of exceptional quality. The food variety was excellent, great value for money and with attentive staff within the customer service delivery. The comfortable chairs and facilities were of a high standard. The cook even made us vegan dishes for our breakfast. What a wonderful experience to see people passionate in everything they do. Even to receiving a welcoming drink and face towel, personally escorting us to our room, explaining the hotel's facilities, to storing our luggage, and the room service beings very prompt. I cannot say enough good things about this place. It is a real gem in Da Nang. We will definitely come back for longer, because we were looked after so well. We were sad to leave this magical place.

Outstanding service ”

We were greeted with a welcome smile and a free refreshing ice cold drink. Hotel check in was excellent we were also allowed check in early at no extra charge. The room was spotless clean with good air con comfortable queen size bed. All the hotel facilities were excellent. The selection and quality of food for breakfast was amazing something to suite all taste buds. The free afternoon tea is a real treat. We used the spa services on two occasions, the masseuse are so professional. Hotel is located across the road from My Khe beech and is central located with a good selection of restaurants. One of the best things about this hotel and what makes it so special is the staff. All of the staff are so polite and respectful and go above and beyond to make our stay special. I want to give a special thank you too Clara, Dory and Anna for making our stay so memorable. You all work so hard. Missing you all. Ron and Angela from Ireland

Fantastic Hotel”

What a fantastic hotel. Excellent location near beach where I enjoyed a swim every day and beautifully appointed rooms that are kept spotlessly clean during your stay. I looked forward to breakfast every morning where a delicious array of foods are well presented and the staff including Anna take great pride in making sure that you are well fed. All the staff are absolutely amazing, Clara is most helpful always asking if you need anything and is such a vibrant happy girl who takes great pride in her work and she is one of the reasons I will continue to patronise the Monarque Hotel. On reception Gaga is one of the most efficient and pleasant people I have dealt with, impeccably polite and helpful with a beautiful smile and a engaging attitude and is one of the most capable woman I have ever met. The staff make you feel like family and are the reason that this is the hotel I will stay at in my future visits to Da Nang.

Faultless ”

Underrated gem! I recently stayed overnight at this beautiful hotel and regretted why we hadn’t booked longer! Well worth every cent and more. Impeccable service, decor and food. I’ve stayed at 5 star rated hotels in Australia that don’t match up to these standards! A true underrated gem...We booked the double deluxe room on the 6th floor (view of the next building which we didn’t mind as there was a lot of natural light coming through). The room was beautiful and comfortable with all amenities available. Great wifi speed an added bonus. We missed the complimentary afternoon tea due to a late check in but after checkout, we were invited to leave our luggage for safekeeping whilst we did a city tour and return for afternoon tea on our way to Hoi An! An added excellent touch! Great job to Clara and team!

Best hotel ever!”

Would give it 10 stars if I could! Outstanding customer service from the moment we were picked up at the airport. Have traveled all over the world and this was the best ever!! Clean, great location and comfortable beds. Spectacular afternoon tea with a huge arrangement of sweets and sandwiches. We were treated like family by the staff. In particular, Aliyah and Jolie took us under their wings. My sister fell on the sidewalk one day when we were walking back to the hotel and they arranged transportation to the hospital for us. And when my sister realized that she had left her sunglasses at the hospital, they retrieved them and are sending them to her in the US at no cost. Such kind and gracious people—we were so sad to leave and would never consider any other hotel if we ever return to Da Nang!

Fantastic Stay & Incredible Customer Service”

Hotel located in front of My Khe beach of Da Nang. Spacious, tidy and comfy room. There are afternoon tea daily with a tower of macaroons, sandwiches, fruits and cakes. We felt welcome the minute we arrived at the hotel. The lady on front desk named Gaga was very helpful, she provided us a list of local food restaurants as per requested. All staffs are friendly, kind and helpful. Special shout out to customer relation officer Dory. She made our stay feel comfortable and well cared. She is attentive, helpful and multi lingual. Every morning Dory would chat with guests to make sure everything is alright and also would recommend interesting places to visit. Definitely a 5star Hotel in our opinion. We would highly recommend if you are looking for a hotel in Da Nang.

Best hotel ever”

We stay in the Monaque for only 3 nights & even though we have stay in many hotels around the world, it is quickly became our favourite hotel EVER. The room is modern & clean, the decor is superb, huge varieties for breakfast, the free afternoon tea was a great touch, position is just across from the beach, i couldnt find any faults to complain about. But the thing that impressed me the most was the staff. The bell boys, front office, front office manager, room attendants, turn down staffs, breakfast & afternoon tea staffs, the driver that picked us up from the airport & drive us around tours & the guest relations officers, all went over & above to impress us & make our stay enjoyable. Thank you all. We highly recommend the Monaque to anyone visiting DaNang & we definitely will be back.

Simply Amazing”

I'll start by saying that the Monarque hotel exceeded all expectations, especially when comparing to hotels of a similar room rate. In a city that is saturated with hotels (and with a skyline of new hotels under construction), this little gem contends with some of the best and is an absolute winner. From the second you walk through the entrance doors you are immediately welcomed and made to feel like royalty (suitably supported by the majestic decor). The staff provide the utmost care and support to ensure the experience is maintained throughout your stay. The rooms are well equipped, clean and presentable. The daily breakfast offers a wide variety of options and complimentary afternoon tea offers an incredible choice of tasty nibbles. The small touches such as the complementary Pho dinner, daily live music, afternoon tea, drinks in the lobby on arrival and departure as well as the continual engagement of staff means we will be back again!

Simply amazing value”

Everything about this hotel was amazing. The location was right across the road from the beach. The rooftop pool had great views and the bar/restaurant area on the roof served a wonderful afternoon tea each day. Breakfast was excellent. Rooms were clean and spacious, and the hotel staff went out of their way to make sure all guests felt welcome. We were treated to welcome drinks and given lots of valuable information about the area from staff. Some of the staff that made our stay very memorable were Gaga, Anna, and Clara. Highly recommend!!!!!!!!!!!!!!!!!

As great as all other reviews state!”

Excellent staff and service - attentiveness to even small details. The staff go above and beyond to make your stay comfortable (Many thanks to Selena, who took great care of us!) Private drivers to sightseeing spots around are easy to hire from the hotel (available with 1h short notice), reasonably priced, and responsible, honest and helpful people. The breakfast is great, and the afternoon tea is a must-do. I would also recommend the spa, which has great facilities and is reasonably priced. The hotel is a 2 min walk from the beach as stated. Overall excellent, would recommend, and if we stay in Danang city center we will want to come again.

Wonderful stay”

We had wonderful time at this hotel. Room is clean and nice. Breakfast was great with lots of choices, also has pho and eggs stations. The complementary afternoon tea was good too and the cafe was beautiful and next to swimming pool. The best thing of this hotel is professional staff, they are all very nice and helpful and we would definitely come back again because of this. We enjoyed the life band shows at night time at the hotel’s bar too. Very interactive band and singers with lovely music. Overall, it is the best hotel experience for us at Da Nang.

Great hotel! Highly recommended!”

Stayed for 4 nights over Easter weekend. Spacious and comfortable room, with a team of very friendly and helpful staff. Three things I look for in a beach-front hotel are sea view (obviously), bathtubs (a nice soak after a day at the beach), and breakfasts (just because!), and the hotel checked all 3! The view was fantastic, the bathtub huge, and the breakfast delicious with a good variety of local and international! Would definitely stay here again should I visit Da Nang again! Special thanks to their staff, Clara, who was very helpful throughout my stay. Great job!