This property is in high demand!
19 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
- Guests have rated this property 9.5/10 on cleanliness
Bersih nyaman, lengkap.
- Guests rated this property 9.3/10 on value for money
Best place to stay for long stay.
Smooth check in n check out,
- To help our travelers make informed and safe travel decisions, Hygiene...
500 meters to Galaxy Mall
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Golf course
19 travelers have booked today.
Based on 1,848 verified reviews
9.5
9.4
9.4
9.3
9.3
Location rating score
| Value for money | 9.3 |
| Location rating | 9.4 |
| Nearest airport | Juanda International Airport (SUB) |
| Distance to airport | 11.0 km |
For your ease of travel around the city, Oakwood Hotel & Residence Surabaya provides shuttle service right where you need it making it easy for you to get to places effortlessly.
While lounging at Oakwood Hotel & Residence Surabaya, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
Oakwood Hotel & Residence Surabaya has a total of 144 rooms.
Oakwood Hotel & Residence Surabaya's most popular month where verified guests have stayed the most is in October.
61.0% of our verified guest critiques have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Oakwood Hotel & Residence Surabaya down in the review section.
Past solo travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Verified business travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.1. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can look up on more in depth customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Past families with older children that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can check out more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
The nearest train, metro, or bus station is Gubeng Train Station, 3632.47 m away from Oakwood Hotel & Residence Surabaya.
Oakwood Hotel & Residence Surabaya’s local neighborhood is Kenjeran which consists of popular restaurants such as Botanika - Kertajaya Indah, Sentra Wisata Kuliner Convention Hall, and Soto ayam lamongan cak Har ( PUSAT ).
The nearest airport to Oakwood Hotel & Residence Surabaya is Juanda International Airport, 11.0 km away.

Experience Luxury and Comfort at Oakwood Hotel & Residence Surabaya
Welcome to Oakwood Hotel & Residence Surabaya, a luxurious 5-star hotel located in the vibrant city of Surabaya, Indonesia. With its impeccable service, modern amenities, and convenient location, this hotel offers a truly exceptional experience for both business and leisure travelers.
Check-in at Oakwood Hotel & Residence Surabaya begins from 02:00PM, allowing guests ample time to settle in and start their stay on a relaxed note. The hotel's friendly and professional staff will be there to assist you throughout the check-in process, ensuring a seamless and hassle-free experience.
When it comes to check-out, guests can enjoy a leisurely morning before bidding farewell to this exquisite hotel. Check-out time is until 12:00PM, giving you plenty of time to savor a delicious breakfast, pack your belongings, and make any last-minute arrangements before your departure.
Families traveling with children will find Oakwood Hotel & Residence Surabaya to be an ideal choice. The hotel's child policy allows children between the ages of 0 to 12 to stay free of charge, making it a perfect destination for a memorable family vacation. The hotel provides a safe and comfortable environment for children, ensuring that both parents and kids can enjoy a truly relaxing and enjoyable stay.
With its elegant and spacious rooms, Oakwood Hotel & Residence Surabaya offers a range of accommodation options to suit every guest's needs. Whether you're traveling alone, with a partner, or with your family, you'll find the perfect room to unwind and recharge. Each room is thoughtfully designed and equipped with modern amenities, ensuring a comfortable and memorable stay.
Experience the epitome of luxury and comfort at Oakwood Hotel & Residence Surabaya. Book your stay now and indulge in a truly unforgettable hotel experience in the heart of Surabaya, Indonesia.
Unwind and Indulge at Oakwood Hotel & Residence Surabaya's Entertainment Facilities
At Oakwood Hotel & Residence Surabaya, guests can expect a range of entertainment facilities that are designed to help them unwind and indulge during their stay. The hotel boasts a stylish bar where guests can enjoy a refreshing drink or two while socializing with friends or colleagues. Whether you prefer a classic cocktail or a glass of fine wine, the bar offers an extensive selection of beverages to suit every taste.
For those in need of relaxation, Oakwood Hotel & Residence Surabaya also offers soothing massage services. Step into the tranquil spa and let the skilled therapists work their magic, relieving any tension or stress from your body. Choose from a variety of massage techniques and treatments, tailored to suit your individual needs. Whether you opt for a traditional Balinese massage or a rejuvenating aromatherapy session, you are guaranteed to leave feeling refreshed and rejuvenated.
With its inviting bar and rejuvenating massage services, Oakwood Hotel & Residence Surabaya provides the perfect setting for guests to unwind and indulge in a truly memorable stay.
Unwind and Stay Active at Oakwood Hotel & Residence Surabaya's Premier Sports Facilities
At Oakwood Hotel & Residence Surabaya, we understand the importance of staying active and maintaining a healthy lifestyle, which is why we offer a range of state-of-the-art sports facilities for our guests to enjoy. Dive into our inviting indoor pool, where you can swim laps or simply relax and unwind after a long day of exploring the vibrant city of Surabaya. Our poolside bar is also available, serving refreshing drinks and light snacks, perfect for a quick refuel before or after your swim.
For those who prefer a more intense workout, our hotel boasts a fully-equipped fitness center that is open 24 hours a day. Whether you are looking to lift weights, do cardio exercises, or join a group fitness class, our fitness center has everything you need to achieve your fitness goals. Best of all, access to our fitness center is complimentary for all guests, ensuring that you can prioritize your health and well-being without any additional cost.
Book your stay at Oakwood Hotel & Residence Surabaya today and discover our exceptional sports facilities that are designed to enhance your stay and provide you with the perfect balance of relaxation and fitness.
Convenience Facilities at Oakwood Hotel & Residence Surabaya
Experience unparalleled convenience during your stay at Oakwood Hotel & Residence Surabaya. With a wide range of convenience facilities, we strive to make your stay as comfortable and hassle-free as possible.
Our 24-hour room service ensures that you can enjoy a delicious meal or snack at any time of the day. Whether you're craving a late-night snack or a hearty breakfast, our dedicated staff is always ready to cater to your culinary needs.
For your laundry needs, our professional laundry service will take care of your garments, leaving you with more time to relax and explore the city. Additionally, our dry cleaning service ensures that your clothes are always fresh and ready for any occasion.
Safety is a top priority at Oakwood Hotel & Residence Surabaya. We provide safety deposit boxes in each room, allowing you to store your valuables with peace of mind. Our concierge is also available to assist you with any queries or requests, ensuring a seamless and enjoyable stay.
Stay connected with our complimentary Wi-Fi in all rooms and public areas. Whether you need to catch up on work or simply browse the internet, our high-speed internet access will keep you connected throughout your stay.
For our guests who smoke, we offer a designated smoking area where you can enjoy your cigarettes in a comfortable and well-ventilated space.
Convenience is at your fingertips with our on-site convenience store. Whether you need to stock up on snacks, drinks, or any other essentials, our store is open 24 hours for your convenience.
Our daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and unwind after a long day of exploring Surabaya.
With express check-in/check-out services and luggage storage, we make it easy for you to start and end your stay with us hassle-free.
Experience the utmost convenience during your stay at Oakwood Hotel & Residence Surabaya. Book now and enjoy a truly comfortable and hassle-free experience.
Convenient Transport Facilities at Oakwood Hotel & Residence Surabaya
At Oakwood Hotel & Residence Surabaya, your comfort and convenience are our top priorities. We offer a range of transport facilities to ensure that your stay in Surabaya is seamless and hassle-free.
For those arriving by air, our airport transfer service is available to pick you up from Juanda International Airport and whisk you directly to the hotel. Our professional and friendly drivers will ensure a smooth journey, allowing you to relax and enjoy the ride.
If you prefer to explore the city on your own, we provide a car park onsite with self-parking options. Rest assured that your vehicle will be safe and secure throughout your stay. Best of all, our car park is free of charge, so you can save your money for other exciting activities in Surabaya.
For guests who prefer not to drive, our shuttle service is an excellent option. Whether you need a ride to the nearby shopping malls or want to explore the city's famous attractions, our shuttle service is at your disposal. Additionally, we also offer a car hire service for those who want to venture further afield and discover the stunning natural beauty of Surabaya.
If you need a taxi, our friendly staff will be more than happy to assist you in arranging one. We have a reliable taxi service available, ensuring that you can easily reach your desired destination in no time.
At Oakwood Hotel & Residence Surabaya, we understand the importance of convenient transport facilities for our guests. Whether you prefer to drive yourself, take advantage of our shuttle service, or rely on our trusted taxi service, we have you covered. Book your stay with us today and experience the utmost convenience and comfort in Surabaya.
Indulge in a Culinary Delight at Oakwood Hotel & Residence Surabaya
Discover a world of gastronomic delights at Oakwood Hotel & Residence Surabaya, where a range of dining facilities await to satisfy your cravings. With options available round the clock, you can enjoy a delectable meal or a quick bite whenever you desire.
Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. Indulge in a variety of options, from continental classics to local favorites, ensuring there's something to please every palate. For those seeking a halal dining experience, the hotel also offers a dedicated halal restaurant, serving up an array of flavorful dishes that adhere to Islamic dietary requirements.
In addition to the restaurant, Oakwood Hotel & Residence Surabaya boasts a cozy coffee shop where you can unwind with a cup of freshly brewed coffee or tea. Whether you're looking to catch up with friends, have a casual business meeting, or simply enjoy a quiet moment alone, the coffee shop provides the perfect ambiance.
If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. From a late-night snack to a full-course meal, the hotel's room service menu offers an extensive selection to cater to your taste buds. With daily housekeeping, you can rest assured that your dining experience will be accompanied by impeccable service and cleanliness.
At Oakwood Hotel & Residence Surabaya, dining is not just a necessity, but an experience to be savored. From the restaurant and coffee shop to the halal options and room service, the hotel ensures that every craving is met with exceptional flavors and impeccable service.
Luxurious and Spacious Rooms at Oakwood Hotel & Residence Surabaya
Experience ultimate comfort and elegance at Oakwood Hotel & Residence Surabaya, where a variety of well-appointed rooms await you. Choose from a range of room types, including the Deluxe King, Deluxe Twin, One Bedroom Executive, One Bedroom Premier, Superior King, Superior Twin, and Two Bedroom.
Indulge in the spaciousness of the Deluxe King, Deluxe Twin, Superior King, and Superior Twin rooms, each measuring 44 square meters. These rooms offer ample space to relax and unwind after a long day of exploring Surabaya. For those seeking a more extravagant stay, the One Bedroom Executive and One Bedroom Premier rooms provide a generous 81 and 89 square meters respectively, allowing you to truly spread out and make yourself at home. Families or larger groups can opt for the Two Bedroom, a spacious 120 square meter haven that offers privacy and comfort for everyone.
Booking your stay at Oakwood Hotel & Residence Surabaya through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse through the available room types and select the one that suits your preferences. Plus, Agoda's competitive prices ensure that you get the most value for your money. So why wait? Book your dream room at Oakwood Hotel & Residence Surabaya on Agoda today and embark on an unforgettable stay in Surabaya, Indonesia.
Discover the Coastal Charm of Kenjeran in Surabaya
Nestled along the picturesque coast of Surabaya, Indonesia, Kenjeran is a captivating neighborhood that offers a unique blend of natural beauty and cultural attractions. With its stunning beaches, historic landmarks, and vibrant local markets, Kenjeran is a must-visit destination for travelers seeking an authentic experience in Surabaya.
One of the highlights of Kenjeran is its pristine beaches, where visitors can soak up the sun, take a refreshing dip in the crystal-clear waters, or simply enjoy a leisurely stroll along the sandy shores. The beach also offers a range of water sports activities, such as jet skiing and banana boat rides, for those seeking a bit of adventure.
In addition to its natural beauty, Kenjeran is home to several iconic landmarks, including the famous Kenjeran Park. This sprawling green space features a majestic Chinese temple, known as Klenteng Sanggar Agung, which is adorned with intricate architectural details and colorful decorations. Visitors can explore the temple, make a wish at the sacred pagoda, and marvel at the panoramic views of the surrounding area from the park's observation deck. Kenjeran Park is also a popular spot for locals to gather and enjoy picnics, making it a great place to immerse yourself in the local culture.
Convenient Transportation Options from Surabaya Airport to Oakwood Hotel & Residence Surabaya
Located in the vibrant city of Surabaya, Indonesia, Oakwood Hotel & Residence Surabaya offers a luxurious and comfortable stay for both business and leisure travelers. When it comes to reaching the hotel from the nearest airport, Surabaya Airport (Juanda International Airport), guests have several convenient transportation options to choose from.
One of the most popular and hassle-free ways to travel from Surabaya Airport to Oakwood Hotel & Residence Surabaya is by taking a taxi. Upon arrival at the airport, you will find a dedicated taxi counter where you can book a metered taxi to your destination. The journey to the hotel takes approximately 30 minutes, depending on the traffic conditions. Taxis in Surabaya are known for their affordability and reliability, making them a convenient choice for travelers.
Another option for reaching Oakwood Hotel & Residence Surabaya is by utilizing the hotel's airport transfer service. The hotel offers a comfortable and private transfer service, where a professional driver will pick you up from the airport and drive you directly to the hotel. This option provides a hassle-free and seamless experience, especially for those who prefer a more personalized and convenient mode of transportation.
No matter which transportation option you choose, once you arrive at Oakwood Hotel & Residence Surabaya, you will be greeted with warm hospitality and a range of modern amenities. The hotel features spacious and well-appointed rooms, a fitness center, an outdoor pool, and multiple dining options. With its convenient location in Kenjeran, Surabaya, guests can easily explore nearby attractions such as Kenjeran Park and Kenjeran Beach. Whether you're visiting Surabaya for business or leisure, Oakwood Hotel & Residence Surabaya provides a perfect base for your stay.
Explore Surabaya's Rich Heritage and Cultural Attractions near Oakwood Hotel & Residence Surabaya
Nestled in the heart of Surabaya, Oakwood Hotel & Residence Surabaya offers easy access to several notable landmarks and attractions. Just a short distance away, you'll find the iconic Jalesveva Jayamahe Monument, a towering structure that commemorates the Indonesian Navy's heroic past. Immerse yourself in history at the nearby Museum Mpu Tantular, where you can explore a vast collection of Javanese art and cultural artifacts.
For those seeking spiritual enlightenment, the Four Face Buddha Statue is a must-visit. This sacred site attracts visitors from all walks of life, offering a serene atmosphere for reflection and prayer. Additionally, adventure enthusiasts can indulge in thrilling activities at PARK Circuit, a popular go-karting track that promises an adrenaline-pumping experience.
If you're interested in Surabaya's rich cinematic history, head to the Blockbuster Museum Surabaya. This unique museum showcases the evolution of Indonesian cinema, featuring vintage movie posters and memorabilia. For your convenience, Oakwood Hotel & Residence Surabaya is also located near healthcare facilities such as Puskesmas Pembantu Karang Empat and Rumah Sakit Paru Surabaya, ensuring peace of mind during your stay. With its prime location, Oakwood Hotel & Residence Surabaya offers a perfect base to explore the city's cultural treasures and landmarks.
Conveniently Located Near Public Transport Stations in Surabaya
Situated in the heart of Surabaya, Oakwood Hotel & Residence Surabaya offers easy access to several public transport stations, making it an ideal choice for both business and leisure travelers. Just a short walk away, guests will find Benteng Station, Depo Pertamina Station, and Kalimas Station, providing convenient transportation options to explore the city and its surrounding areas.
Benteng Station, located within walking distance from the hotel, is a major transportation hub in Surabaya. From here, guests can easily catch trains to various destinations in the city and beyond. Whether you're planning to visit popular attractions like the House of Sampoerna or explore the vibrant shopping districts, Benteng Station offers a convenient starting point.
Depo Pertamina Station is another nearby public transport option, offering access to buses and trains. This station provides a convenient way to travel around Surabaya and discover its diverse neighborhoods. Whether you're heading to the famous Suramadu Bridge or exploring the historic Arab Quarter, Depo Pertamina Station is a great starting point for your adventures.
Kalimas Station, located just a short distance from the hotel, is another convenient public transport option. From here, guests can easily access buses and trains to explore Surabaya's cultural and historical landmarks. Whether you're interested in visiting the beautiful Masjid Ampel or experiencing the vibrant atmosphere of Pasar Atom, Kalimas Station provides a convenient and efficient way to get around the city.
With its strategic location near these public transport stations, Oakwood Hotel & Residence Surabaya offers guests the opportunity to easily explore all that Surabaya has to offer. Whether you're here for business or leisure, the hotel's proximity to these transport options ensures a hassle-free and enjoyable stay.
A Culinary Adventure Awaits
Indulge in a culinary adventure right at your doorstep when you stay at Oakwood Hotel & Residence Surabaya. With a variety of dining options in the vicinity, you'll be spoilt for choice. Start your day with a hearty breakfast at Botanika - Kertajaya Indah, where you can savor freshly baked pastries and aromatic coffee. For a taste of local flavors, head to Ronggolawe Meatball or Pawon Rempah Resto, known for their authentic Indonesian cuisine. Nasi Madura Suramadu is another must-visit, offering delicious Madurese dishes. If you're craving international fare, Resto Quenn 99 and G-CHICK are popular choices. For a comforting bowl of Soto Ayam, make your way to Soto Ayam Cak Di, while seafood lovers will delight in the dishes served at Warung Ikan Cak Yu. Astrid Kitchen Center is perfect for those seeking a fusion of Asian and Western flavors, and Pangsit Mie Gajahmada is a go-to spot for mouthwatering noodle dishes. With such a diverse range of dining options nearby, your taste buds are in for a treat during your stay at Oakwood Hotel & Residence Surabaya.
Shop 'til You Drop at Galaxy Mall
Located just a stone's throw away from Oakwood Hotel & Residence Surabaya, Galaxy Mall is a shopper's paradise. With its impressive selection of over 500 retail stores, this sprawling shopping complex offers something for everyone. From high-end fashion boutiques to budget-friendly shops, you'll find a wide range of local and international brands to choose from. Indulge in a shopping spree as you explore the mall's multiple floors, each dedicated to a different category of goods. Whether you're in search of trendy clothing, electronics, cosmetics, or home decor, Galaxy Mall has it all. After a day of retail therapy, recharge at one of the mall's many dining options, offering a variety of local and international cuisines. With its convenient location and endless shopping possibilities, Galaxy Mall is a must-visit destination for all shopaholics visiting Surabaya.
Affordable Luxury: Oakwood Hotel & Residence Surabaya
When it comes to finding a perfect blend of luxury and affordability in Surabaya, look no further than Oakwood Hotel & Residence. With an average room price of just $77, this upscale hotel offers an exceptional value for money. Compared to the city's average room price of $28, Oakwood Hotel & Residence Surabaya stands out as a true gem in terms of both quality and affordability.
Step into the elegant lobby of Oakwood Hotel & Residence Surabaya and be greeted by a warm and inviting atmosphere. The hotel boasts a range of well-appointed rooms and suites, each thoughtfully designed to provide ultimate comfort and relaxation. From spacious layouts to modern amenities, every detail has been carefully considered to ensure a memorable stay.
While other hotels in the city may charge a premium for their services, Oakwood Hotel & Residence Surabaya offers a refreshing alternative. Guests can indulge in the hotel's luxurious facilities, including a fitness center, swimming pool, and spa, without breaking the bank. Whether you're traveling for business or leisure, Oakwood Hotel & Residence Surabaya is the perfect choice for those seeking a truly remarkable experience at an unbeatable price.
A Delightful Stay at Oakwood Hotel & Residence Surabaya
Guests rave about the overall experience at Oakwood Hotel & Residence Surabaya, praising its delicious breakfast, clean rooms, and great location. The staff is consistently described as friendly, helpful, and responsive, ensuring a pleasant stay for all visitors. The spacious rooms with nice views offer a comfortable and relaxing atmosphere, making guests feel right at home. With excellent service and a warm atmosphere, it's no wonder that guests are already planning their return to this remarkable hotel.
Luxurious Comfort and Exceptional Service at Oakwood Hotel & Residence Surabaya
Discover a haven of luxurious comfort and exceptional service at Oakwood Hotel & Residence Surabaya. With an impressive overall rating of 9.3, this hotel has consistently received high praise from its satisfied guests. From the moment you step into the elegant lobby, you'll be captivated by the warm and inviting ambiance that sets the stage for a truly memorable stay.
One of the standout features of Oakwood Hotel & Residence Surabaya is its excellent value for money, earning a remarkable rating of 9.2. Guests appreciate the hotel's commitment to providing top-notch amenities and services without compromising on affordability. Whether you're traveling for business or leisure, you'll find that every penny spent here is well worth it.
The hotel's facilities also receive high accolades, with a rating of 9.1. From the well-equipped fitness center to the refreshing outdoor pool, Oakwood Hotel & Residence Surabaya offers an array of amenities to cater to every guest's needs. Whether you want to stay active or simply unwind and relax, you'll find everything you need right at your fingertips.
Cleanliness is of utmost importance at Oakwood Hotel & Residence Surabaya, and it shows in their outstanding rating of 9.5. The housekeeping team takes great pride in ensuring that every corner of the hotel is immaculate, creating a pristine and hygienic environment for guests to enjoy. You can rest easy knowing that your comfort and well-being are their top priorities.
Situated in a prime location, Oakwood Hotel & Residence Surabaya boasts a rating of 9.2 for its convenient location. Whether you're here for business or pleasure, you'll find yourself just a stone's throw away from the city's major attractions, shopping malls, and dining options. Exploring the vibrant city of Surabaya has never been easier.
Last but certainly not least, the staff at Oakwood Hotel & Residence Surabaya consistently deliver exceptional service, earning a remarkable rating of 9.3. From the friendly front desk team to the attentive housekeeping staff, every member of the hotel's dedicated team goes above and beyond to ensure that your stay is nothing short of perfect. Their genuine warmth and professionalism will make you feel right at home.
Experience the epitome of luxury, comfort, and outstanding service at Oakwood Hotel & Residence Surabaya. With its impressive ratings for value, facilities, cleanliness, location, and staff performance, this hotel is the ideal choice for discerning travelers seeking an unforgettable stay in Surabaya, Indonesia.
Exceptional9.3
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Exceptional
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Enjoy a prime location near Galaxy Mall, the train station, and airport when you stay at this hotel. The spacious and clean rooms come equipped with amenities like a bathtub and washing machine, and the friendly staff are always happy to help. The breakfast is a delicious highlight with local cuisine and great coffee. Guests appreciate the homely atmosphere and value for money, including the welcome cake per unit.
Poor Wi-Fi and internet connection is the only downside mentioned by some guests in their reviews.
Did you find this review summary helpful?
I really enjoyed my stay at Oakwood Hotel! The staff were very friendly and helpful. I was allowed to leave my luggage in the morning, and around noon I received a WhatsApp message letting me know that my room was ready. My luggage had already been placed in the room — and I even got a FREE ROOM UPGRADE! The room was excellent — very clean and well-equipped, with a full kitchen including a washing machine, dishwasher, microwave, rice cooker, and tableware for about four people. There were two TVs, one in the living room and another in the bedroom. The next morning, I took some time to enjoy the swimming pool next to the gym. The pool water didn’t smell too strongly of chlorine, and towels were provided. The only small drawback was that the shower area is outside, so it’s not very convenient for changing clothes afterward. I ended up worked from the room that day and joined my seminar later in the afternoon. Thank you to the Oakwood Hotel team — what a lovely surprise and great experience for a first-time guest like me!
Dear Ibu Punky, Thank you for taking the time to share such a marvelous review of your first experience with us. We are absolutely delighted to learn that you had such a great stay and that our team was able to make you feel so welcome and well-cared for from the moment you arrived. It is our greatest pleasure to provide seamless, thoughtful service, and we are so pleased that we could make your visit truly special. Your high praise is a tremendous compliment to our entire team, and we are thrilled to have made such a positive first impression. We eagerly look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono Executive Assistant Manager
Stayed at Oakwood Surabaya for two nights with family, it turned out that one of the rooms was upgraded from Deluxe to One Bed Room... the kids were very happy, especially since there was a kitchen, TV room and dining table, and the most useful thing was that there was a washing machine too. Thank you to Mas Erwin and Mba Nafnaf who provided the room as requested and upgraded to the higher type. And in the morning Mr. Joko greeted us at the breakfast place and recommended culinary and tourist attractions there. The room is clean and has a modern interior. The location of the hotel is very strategic, there are many restaurants around and close to Galaxy Mall.
Dear Ms. Angelyka, Thank you sincerely for taking the time to share your experience with us. We are truly pleased to know that your stay with family at Oakwood Hotel & Residence Surabaya was both comfortable and memorable. Your kind recognition of our team’s service and the overall quality of your experience means a great deal to us. It serves as a valued encouragement for us to continue delivering warm and thoughtful hospitality to all our guests. We look forward to the pleasure of welcoming you and your family back in the near future. Warmest regards, Joko Mulyono Executive Assistant Manager
Subscription since the pandemic The best service remains The downside - The welcome drink is now not in the lounge like before but in the lobby. Yesterday, there was a Front Office staff who mentioned an issue with check-in because it wasn't 2 PM yet. Honestly, I was a bit disappointed. Because during my subscription at Oakwood, I could arrive at any time and if the room was ready, I would be allowed to check in straight away. The same goes for several other five-star hotels. In fact, at Oakwood, I once checked in at 12 PM. But after waiting for about 20-30 minutes, I was given a card and my room was upgraded for free to an executive room and I checked in before 2 PM. What started as disappointment was compensated. It remains my favorite hotel. There’s no doubt about cleanliness and other matters; from the beginning until now, it has remained clean and well maintained. Thank you, Oakwood.
Yang Terhormat Ibu Dwi, Terima kasih banyak telah menjadi tamu setia kami sejak masa pandemi dan telah meluangkan waktu untuk berbagi pengalaman menginap di Oakwood Hotel & Residence Surabaya. Kami sangat menghargai apresiasi Anda terhadap pelayanan, kebersihan, serta kualitas maintenance kami yang tetap konsisten dari waktu ke waktu. Ulasan seperti ini benar-benar menjadi motivasi besar bagi seluruh tim untuk terus memberikan pelayanan terbaik. Kami juga mohon maaf atas ketidaknyamanan yang Anda alami terkait proses check-in dan perubahan lokasi penyajian welcome drink. Mengenai kebijakan check-in, kami memahami harapan Anda, dan kami akan terus mengevaluasi serta menyampaikan masukan ini kepada tim terkait agar dapat menjadi perhatian ke depannya. Sebagai tambahan informasi, saat ini welcome drink disajikan langsung oleh tim Guest Relation kami di area lobby, sebagai bagian dari standar pelayanan baru yang lebih personal. Kami harap perubahan ini tetap dapat memberikan kenyamanan
Thank you so much for the complimentary upgrade. it truly made the stay even more special. The dining experience was delightful, with food that was both tasty and well-prepared. The room was spacious, comfortable, and spectacular, offering a perfect setting to relax and unwind. This is already my second visit, and once again the overall experience exceeded expectations. From the warm service to the thoughtful details, everything felt consistent and welcoming. I will definitely be returning again, and I’m happy to recommend this hotel to anyone looking for both comfort and quality.
Dear Mr. Chris, Thank you very much for your continued trust in Oakwood Hotel & Residence Surabaya. It is truly wonderful to hear that your second stay with us was just as memorable, and that the complimentary upgrade, dining experience, and the comfort of your room all contributed to making your visit even more special. We are delighted to know that our service and attention to detail consistently met your expectations. Your kind words and recommendation mean a great deal to us, and they serve as motivation for our entire team to continue delivering exceptional hospitality. We look forward to welcoming you back again soon for another delightful and relaxing stay. Warm regards, Joko Mulyono Executive Assistant Manager
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Best experience in Surabaya”
Oakwood Hotel & Residence Surabaya truly deserves to be called one of the best five-star hotels in the city. From the grand lobby to the professionalism of the staff, every detail presents a memorable stay experience. The rooms are spacious with modern design, comfortable, and equipped with premium facilities. The city view from the room window is stunning, especially at night. The breakfast and restaurant menu options are diverse, blending international and local flavors with five-star quality. What made our experience even more special was how the hotel responded positively to special requests: they promptly provided complimentary fresh fruit and a free baby crib. Services like this demonstrate attention to detail and make guests feel truly valued. Oakwood is not just a hotel, but a symbol of world-class hospitality in Surabaya. Perfect for business trips, family vacations, or luxurious staycations. ⭐️⭐️⭐️⭐️⭐️
Kepada Yth. Bapak/Ibu Mahameru, Terima kasih banyak sudah berbagi pengalaman yang begitu hangat dan detail. Kami sangat senang mendengar bahwa kenyamanan kamar, suasana lobby, pilihan menu, serta keramahan tim kami dapat memberikan kesan yang istimewa bagi Anda. Kami juga bahagia bisa memenuhi permintaan khusus Anda dengan menyediakan buah segar dan baby crib, karena bagi kami hal-hal kecil seperti ini justru yang membuat tamu merasa lebih dihargai. Ulasan Anda benar-benar menjadi motivasi besar bagi seluruh tim untuk terus konsisten memberikan pelayanan terbaik. Semoga Oakwood Hotel & Residence Surabaya selalu bisa menjadi rumah kedua Anda, baik untuk perjalanan bisnis, liburan keluarga, maupun sekadar bersantai menikmati waktu di Surabaya. Kami menanti dengan tulus untuk menyambut kedatangan Anda kembali. Hormat kami, Joko Mulyono Executive Assistant Manager