Newly renovated
2024
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Awarded as a top choice of Agoda travelers in 2024.

Sheraton Surabaya Hotel & Towers

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Located in heart of Surabaya

- This neighborhood is preferred by frequent travelers. Properties here...

Sheraton Surabaya is the best choice to stay at Surabaya 👍
Great Breakfast

- Many guests have praised the breakfast at this property

Breakfast was amazing, especially the pecel tumpang.
Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

Airport transfer

- Airport transfer available at additional charge. To request, check the...

Newly renovated

Newly renovated - Renovated in 2024

Facilities

Free Wi-Fi

Swimming pool

Car park

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Sheraton Surabaya Hotel & Towers offers a prime stay in Surabaya Center, perfect for urban explorers. Just a short walk from Tunjungan Plaza and Monkasel Submarine Monument, the hotel provides easy access to shopping and cultural sights. Guests can relax in the swimming pool and hot spring bath, with a convenient breakfast takeaway service for a great start to the day. Accommodations are comfortable, featuring air conditioning and complimentary Wi-Fi, with select rooms providing stunning city views. A well-equipped 24-hour gym is available for fitness enthusiasts, making it ideal for two travelers seeking leisure and adventure. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

4 travelers have booked today.

Location 9.4
Facilities 9.1
Service 9.0
Cleanliness 8.9

Based on 3,288 verified reviews

Location

9.4

Facilities

9.1

Service

9.0

Cleanliness

8.9

Room comfort and qua...

8.6

Value for money

8.6

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Nearest transportation options

Gubeng Train Station is within 1.58 km

Pasar Turi Train Station is within 1.59 km

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 113 places in walking distance!

Parking
Available
Walkable places
Gramedia Bookstore
140 m
Wartel Shops
140 m
Plaza Tunjungan
140 m
Tunjungan Mall
220 m
KidZoona
280 m
Popular landmarks
Monkasel (Submarine Monument)
1.6 km
Tugu Pahlawan
1.7 km
Suramadu National Bridge
2.3 km
Bungkul Park
3.3 km
Sampoerna Museum
3.4 km
Closest landmarks
Puskesmas Kedungdoro
240 m
Top Ten & Coyote Bar
260 m
Kantor Garuda Indonesia
320 m
Consulate of Hungary
330 m
Transnet
350 m

Good to know

Value for money8.6
Distance to city center0.0 Km
Location rating9.4
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Sheraton Surabaya Hotel & Towers

Excellent
Room comfort & quality

8.6

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Based on 2906 reviews from verified travelers

2 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 Twin
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed
Enter dates to see prices
3 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 2 Twin
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two-Bedroom Ambassador Suite - Club Lounge Access
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
Presidential Suite, Club lounge access, 1 Bedroom Presidential Suite, 1 King California
...
  • Room size: 240 m²/2583 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Residence, 1 King
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King, Club lounge access, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Twin, Club lounge access, Guest room, 2 Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Junior Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

73.0% of our verified visitor assessments have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Sheraton Surabaya Hotel & Towers down in the review section.

Past families with young children that have stayed at this property have given Sheraton Surabaya Hotel & Towers an average rating of 8.8. You can look up more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Gubeng Train Station, 1577.37 m away from Sheraton Surabaya Hotel & Towers.

Shopping options in Sheraton Surabaya Hotel & Towers’s Surabaya Center neighborhood include Tunjungan Plaza.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.

More about Sheraton Surabaya Hotel & Towers

More about Sheraton Surabaya Hotel & Towers

Experience Luxury and Convenience at Sheraton Surabaya Hotel & Towers

Nestled in the heart of Surabaya, Indonesia, the Sheraton Surabaya Hotel & Towers offers unparalleled access to the city's vibrant attractions, being perfectly positioned right at the city center. With a prime location just a short 45-minute drive from the airport, guests can enjoy seamless connectivity and the convenience of exploring Surabaya's bustling streets and cultural landmarks with ease. Established in 1995 and recently renovated in 2024, this iconic hotel combines timeless elegance with modern amenities, ensuring a comfortable and memorable stay. Designed to cater to both leisure and business travelers, the Sheraton Surabaya features a range of luxurious rooms and facilities. Check-in begins at 3:00 PM, and guests are kindly requested to check out by 12:00 PM. The hotel warmly welcomes families, allowing children aged 2 to 11 to stay free of charge, making it an ideal choice for family vacations. Whether you're here for a quick business trip or a leisurely escape, Sheraton Surabaya promises a blend of comfort, style, and exceptional service.

Exceptional Entertainment at Sheraton Surabaya Hotel & Towers

Experience vibrant social moments at the stylish bar within Sheraton Surabaya Hotel & Towers, where sophisticated ambiance meets a wide selection of premium beverages. Whether you're unwinding after a busy day or enjoying a lively evening with friends, the bar offers the perfect setting to relax and socialize in comfort. The expertly crafted cocktails and extensive drink menu promise to satisfy every palate, making it a highlight of your stay.

Exceptional Convenience Facilities at Sheraton Surabaya Hotel & Towers

Experience unparalleled comfort and ease during your stay at Sheraton Surabaya Hotel & Towers, where a range of convenience facilities are designed to cater to your every need. Enjoy the luxury of in-room dining with our efficient room service, allowing you to savor delicious meals in the comfort of your own space. For added security and peace of mind, safety deposit boxes are available, ensuring your valuables are well protected throughout your visit.

Convenient Transport Facilities at Sheraton Surabaya Hotel & Towers

Experience seamless travel with Sheraton Surabaya Hotel & Towers' comprehensive transport services designed to make your stay effortless. Guests can enjoy the convenience of personalized airport transfers, ensuring a comfortable and hassle-free journey to and from the hotel. For those arriving by car, the hotel offers secure valet parking and ample onsite parking facilities, providing peace of mind and easy access during your stay.

Luxurious and Comfortable Room Facilities at Sheraton Surabaya Hotel & Towers

Experience ultimate comfort and convenience in the elegantly appointed rooms of Sheraton Surabaya Hotel & Towers. Each room features modern amenities such as air conditioning and blackout curtains to ensure a restful stay, along with plush linens and fresh towels that add a touch of luxury. For your entertainment and relaxation, enjoy a flat-screen television with satellite/cable channels, complemented by a variety of complimentary beverages including instant coffee, tea, and bottled water. The rooms also boast a refrigerator, mini bar, and a coffee/tea maker, providing everything you need for a convenient and enjoyable stay. Step outside your private balcony or terrace to take in the scenic views of Surabaya, or unwind in the separate living room designed for added space and comfort. Pamper yourself with high-quality toiletries and a hair dryer, while daily newspapers keep you informed. For ultimate relaxation, soft bathrobes are provided, making your experience at Sheraton Surabaya truly exceptional and memorable.

Exquisite Dining Experiences at Sheraton Surabaya Hotel & Towers

Indulge in a delightful culinary journey at Sheraton Surabaya Hotel & Towers, where our diverse dining facilities cater to every palate. Start your day with a sumptuous breakfast buffet, featuring a wide array of international and local dishes crafted to energize your morning. For a more relaxed dining experience, visit our halal restaurant, offering flavorful and authentic Indonesian and Middle Eastern cuisine in a welcoming atmosphere. For added convenience and comfort, guests can enjoy our attentive room service, available around the clock to satisfy your cravings in the privacy of your room. Whether you're seeking a quick snack or a full meal, our dedicated staff ensures a seamless and satisfying dining experience. Complemented by daily housekeeping, your stay at Sheraton Surabaya is not only luxurious but also effortlessly enjoyable from the moment you wake up to the last bite of your meal.

Luxurious and Diverse Room Options at Sheraton Surabaya Hotel & Towers

Experience comfort and elegance with a wide range of room types at Sheraton Surabaya Hotel & Towers. From the cozy Deluxe King and Deluxe Twin guest rooms, each spanning 36 square meters, to the spacious Classic Apartments and multi-bedroom suites, there's an ideal space for every guest. For those seeking an upgraded stay, the Junior Suite, Executive Suite, and Deluxe Suite offer additional luxury, while the Royal Suite and Presidential Suite provide unparalleled opulence with generous living areas and exclusive club lounge access. Larger families or groups can opt for the expansive 2 or 3 Bedroom Apartments, such as the 138-square-meter 3 Bedroom Apartment or the impressive 240-square-meter Presidential Suite, designed to meet diverse needs and preferences.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling neighborhood in the heart of Surabaya, Indonesia. This vibrant area is home to the renowned Sheraton Surabaya Hotel & Towers, offering a perfect blend of modern comforts and traditional Indonesian hospitality. Surrounded by a wealth of attractions, shopping malls, and dining options, Surabaya Center is the ideal base for both business and leisure travelers seeking convenience and excitement. Immerse yourself in the rich history and culture of Surabaya as you explore the nearby attractions. Just a short distance away, you'll find the iconic Suramadu Bridge, connecting Surabaya to the picturesque island of Madura. Take a stroll along the vibrant Jalan Tunjungan, known as the city's main shopping street, and indulge in a shopping spree at the various malls and boutiques. For a taste of local cuisine, head to the nearby Pasar Atom, a bustling market where you can savor authentic Indonesian dishes and shop for local produce. After a day of exploring, retreat to the Sheraton Surabaya Hotel & Towers, where you'll find a haven of tranquility amidst the bustling city. Unwind in the spacious and elegantly appointed rooms, offering breathtaking views of the city skyline. Indulge in a rejuvenating spa treatment or take a dip in the outdoor pool, surrounded by lush tropical gardens. With a variety of dining options, including international cuisine at Kafe Bromo and authentic Japanese dishes at Miyama, your culinary cravings will be satisfied. Experience the best of Surabaya at Sheraton Surabaya Hotel & Towers, where the vibrant Surabaya Center awaits you with its endless possibilities and captivating charm.

Convenient Transportation Options from Surabaya Airport to Sheraton Surabaya Hotel & Towers

Located in the heart of Surabaya Center, Sheraton Surabaya Hotel & Towers offers a luxurious and convenient stay for travelers visiting Surabaya, Indonesia. When it comes to getting to the hotel from the airport, there are several transportation options available to ensure a seamless journey. If you arrive at Juanda International Airport, which is the nearest airport to Surabaya, you can easily reach Sheraton Surabaya Hotel & Towers by taxi or airport shuttle. Taxis are readily available at the airport and provide a comfortable and efficient way to reach the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Alternatively, you can opt for the airport shuttle service, which offers a more budget-friendly option. The shuttle operates at regular intervals and takes around 45 minutes to reach the hotel. For those arriving at Surabaya's second airport, Abdul Rachman Saleh Airport, located in Malang, the most convenient way to reach Sheraton Surabaya Hotel & Towers is by private car or taxi. The journey from Abdul Rachman Saleh Airport to the hotel takes approximately 2 hours, depending on traffic conditions. Taxis are available at the airport, and private car hire services can also be arranged in advance for a hassle-free transfer. No matter which airport you arrive at, Sheraton Surabaya Hotel & Towers is easily accessible, ensuring a smooth and convenient journey for all travelers. With its prime location in Surabaya Center, the hotel offers a perfect base for exploring the city's attractions and enjoying a comfortable stay.

Discover Surabaya's Vibrant Landmarks and Attractions near Sheraton Surabaya Hotel & Towers

Nestled in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to a plethora of vibrant landmarks and attractions that are sure to captivate the senses. Immerse yourself in the rich history and culture of the city by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum offers a fascinating insight into the history of Indonesia's tobacco industry. For those seeking breathtaking views, a visit to the Suramadu National Bridge is a must. As the longest bridge in Indonesia, it connects Surabaya with the island of Madura and offers stunning panoramic views of the surrounding area. Nature enthusiasts will find solace in the lush greenery of Bungkul Park, a popular recreational spot loved by locals and tourists alike. Take a leisurely stroll along its well-manicured paths, enjoy a picnic under the shade of towering trees, or simply unwind by the picturesque lake. History buffs will be intrigued by the Monkasel (Submarine Monument), a real submarine turned museum that commemorates Indonesia's naval history. Learn about the nation's maritime heritage as you explore the inner workings of the submarine. Pay homage to the heroes of Indonesia's struggle for independence at Tugu Pahlawan, a striking monument dedicated to the fallen soldiers. Marvel at its grandeur and take a moment to reflect on the country's rich history. Animal lovers will be delighted by a visit to Surabaya's Zoo, home to a diverse range of species from around the world. Get up close and personal with elephants, tigers, and orangutans as you explore this expansive zoo. For those interested in religious landmarks, the Ampel Mosque and Muhammad Cheng Hoo Mosque are worth a visit. Ampel Mosque, one of the oldest mosques in Surabaya, is a place of pilgrimage for Muslims and showcases stunning architectural features. Meanwhile, the Muhammad Cheng Hoo Mosque pays homage to the Chinese Muslim explorer and features a blend of Chinese and Indonesian architectural styles. Lastly, don't miss the opportunity to visit the iconic Jembatan Merah, a historic bridge that played a significant role during the Battle of Surabaya in 1945. Take a stroll across this bridge and soak in the atmosphere of this important historical site. With its prime location, Sheraton Surabaya Hotel & Towers offers a gateway to the vibrant landmarks and attractions that Surabaya has to offer. Whether you're a history enthusiast, nature lover, or simply seeking cultural experiences, this hotel serves as the perfect base to explore the wonders of Surabaya.

Convenient Public Transport Stations Near Sheraton Surabaya Hotel & Towers

Situated in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away, guests will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. These stations provide excellent connectivity to various parts of Surabaya and beyond, allowing guests to explore the city with ease.

Indulge in a Culinary Adventure

Surrounded by a plethora of dining options, Sheraton Surabaya Hotel & Towers is a haven for food enthusiasts. Just a stone's throw away, you'll find Aiola Eatery, a trendy restaurant known for its modern twist on traditional Indonesian cuisine. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect spot to enjoy a cup of freshly brewed coffee and delectable pastries. Seafood enthusiasts will delight in the offerings at Layar Seafood KH Abdul Wahab Siamin, where you can savor the freshest catch of the day. Craving some comfort food? Head to Apeng Kwetiau Medan - Kedung Doro for a steaming bowl of flavorful kwetiau. Indulge in the unique flavors of Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, a local favorite known for its succulent grilled coconut-infused satay. For a taste of Surabaya's iconic dish, try the renowned Soto Ayam "Cak To" Undaan Wetan. Experience the rich flavors of East Java at Rawon Setan - Embong Malang, where you can savor the famous black beef soup. Soto Ambengan Pak Sadi is another must-visit for its authentic Surabayan soto, a traditional Indonesian soup. If you're looking for a fusion of international flavors, Wapo Resto - Airlangga offers a diverse menu that will satisfy any craving. Finally, for a fine dining experience, Bon Ami Restaurant offers exquisite cuisine in an elegant setting. With such a wide array of culinary delights just steps away, Sheraton Surabaya Hotel & Towers ensures that every palate is catered to.

Shop 'til You Drop in Surabaya

Sheraton Surabaya Hotel & Towers is surrounded by an array of shopping landmarks that will satisfy even the most avid shoppers. Just a short distance away, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, all offering a wide selection of local and international brands. For those looking for unique souvenirs and traditional Indonesian crafts, Mirota Batik is the perfect place to shop. Bratang Flower Market is a feast for the senses, with vibrant blooms and fragrant flowers. If you're a food lover, Wisata Rasa and Pasar Keputran are must-visit spots, offering a variety of local delicacies and fresh produce. For vintage enthusiasts, Newton Vintage Store is a treasure trove of retro clothing and accessories. And don't forget to explore Pasar Genteng, a bustling traditional market where you can haggle for everything from clothing to electronics. With such a diverse range of shopping options nearby, Sheraton Surabaya Hotel & Towers is the ideal base for a shopping adventure in Surabaya.

Luxury Accommodation at an Unbeatable Price

Experience the pinnacle of luxury at Sheraton Surabaya Hotel & Towers without breaking the bank. With an average room price of just $103, this five-star hotel offers exceptional value for money compared to the average price of a hotel room in Surabaya, which stands at $28. At Sheraton Surabaya Hotel & Towers, you can indulge in lavish amenities and impeccable service without compromising on affordability. Each room is elegantly furnished, featuring modern amenities and breathtaking views of the city or the hotel's lush gardens. Whether you are traveling for business or leisure, you'll find everything you need for a comfortable stay, including complimentary Wi-Fi, a flat-screen TV, a minibar, and a spacious en-suite bathroom. Additionally, the hotel's prime location in the heart of Surabaya allows you to easily explore the city's vibrant attractions, shopping districts, and culinary delights. After a day of sightseeing, you can unwind at the hotel's outdoor pool, rejuvenate at the spa, or savor delectable international cuisine at one of the on-site restaurants. With its unbeatable combination of luxury and affordability, Sheraton Surabaya Hotel & Towers is the perfect choice for discerning travelers seeking an unforgettable stay in Surabaya.

Exceptional Service and Clean Facilities

At Sheraton Surabaya Hotel & Towers, guests can expect exceptional service and clean facilities that exceed their expectations. The staff here are super friendly, accommodating, and always willing to go the extra mile to ensure a memorable stay. The rooms are spacious, well-maintained, and spotlessly clean. Guests also rave about the hotel's impressive swimming pool, which is clean and inviting. The delicious breakfast is another highlight, with a wide variety of options to suit all tastes. With its top-notch customer service, clean facilities, and delicious breakfast, Sheraton Surabaya Hotel & Towers truly lives up to its reputation as a 5-star hotel.

Unforgettable Stay at Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers is a haven of luxury and comfort that consistently exceeds the expectations of its guests. With an impressive overall rating of 8.8, this hotel offers an unforgettable experience that will leave you wanting to return again and again. One of the standout features of this hotel is its exceptional staff performance, which has earned a remarkable rating of 8.9. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. Whether it's assisting with luggage, providing local recommendations, or attending to any special requests, the staff at Sheraton Surabaya Hotel & Towers truly make a difference in enhancing the overall guest experience. Another highlight of this hotel is its prime location, which boasts a remarkable rating of 9.3. Situated in the heart of Surabaya, guests have easy access to the city's top attractions, shopping districts, and business centers. Whether you're here for business or leisure, the convenient location allows you to make the most of your time in this vibrant city.

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Amenities and facilities

Exceptional9.1

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Full american breakfast
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Snack bar
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Closet
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Satellite/cable channels
  • Shower
  • Slippers

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
Kafe Bromo
  • Cuisine: Indonesian, International, Local
  • Menu: A-la-carte
Lung Yuan Chinese Restaurant
  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
Kawi Lounge
  • Cuisine: International
  • Menu: Buffet
La Patisserie
  • Menu: Buffet

Location

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.4

Location

Airports
  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km
Public transportation
  • Gubeng Train Station
    1.6 km
  • Pasar Turi Train Station
    1.6 km
Hospital or clinic
  • Puskesmas Kedungdoro
    240 m
Shopping
  • Tunjungan Plaza
    350 m
Convenience store
  • Indomaret
    300 m
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    350 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.3 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    7.2 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km
Nearby landmarks
  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Plaza Tunjungan
    140 m
  • Tunjungan Mall
    220 m
  • Puskesmas Kedungdoro
    240 m
  • Top Ten & Coyote Bar
    260 m
  • KidZoona
    280 m
  • DAISO
    300 m
  • Kantor Garuda Indonesia
    320 m
  • Consulate of Hungary
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
  • Check-out from00:07
  • Check-in until18:00
Getting around
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)45
  • Airport transfer fee460000 IDR
Extras
  • Daily Internet/Wi-Fi fee0 IDR
  • Breakfast charge (unless included in room price)312180 IDR
The property
  • Year property opened1995
  • Number of floors28
  • Room voltage220
  • Most recent renovation2024
  • Non-smoking rooms/floorsno
  • Number of restaurants2
  • Number of bars/lounges3
Parking
  • Daily parking fee50000 IDR

Reviews of Sheraton Surabaya Hotel & Towers from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.9

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 9.6
  • 8.0
  • 10
  • 10
  • 10
  • 10

Most recent

  • Location score 9.4 out of 10 and is a high score in Surabaya
    Location9.4
  • Facilities score 9.1 out of 10 and is a high score in Surabaya
    Facilities9.1
  • Service score 9 out of 10 and is a high score in Surabaya
    Service9.0
  • Cleanliness score 8.9 out of 10 and is a high score in Surabaya
    Cleanliness8.9
  • Room comfort and quality score 8.6 out of 10
    Room comfort and quality8.6
  • Value for money score 8.6 out of 10 and is a high score in Surabaya
    Value for money8.6
High score for Surabaya

Rating

9+ Exceptional (757)
8-9 Excellent (336)
7-8 Very Good (402)
6-7 Good (82)
<6 Below Expectation (77)

Review summary

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Located next to Surabaya's largest mall, Tunjungan Plaza, this hotel has received positive reviews from guests. The staff is highly praised for their friendliness and excellent service. The facilities are clean and well-maintained, ensuring a comfortable stay. Guests have raved about the impressive and diverse breakfast selection and the friendly breakfast crew. Moreover, it offers great value for money, making it an ideal choice for quality and affordability seekers.

Some guests reported outdated rooms though not a widespread issue.

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  1. 9.6
    Exceptional
    Martha from Indonesia
    Family with young children
    Premium Twin, Guest room, 2 Double
    Stayed 1 night in January 2025

    “Exceptional Service and Comfort in the Heart of Surabaya”

    We had a wonderful one-night stay at Sheraton Surabaya Hotel, and it was our second time visiting. The experience was just as great as we remembered! Our room was spacious, providing plenty of room to move around, and the bathroom was well-designed with a separate shower and bathtub. The view from our room was lovely, overlooking the nearby mall buildings and the swimming pool. The hotel lobby felt luxurious and spacious, adding to the overall elegance of the stay. One of the biggest perks of this hotel is its direct connection to Tunjungan Plaza, offering endless shopping and dining options right at our doorstep. A special highlight for me was the outstanding service. During dinner at Kafe Bromo, the staff and waitress greeted me by name, making me feel truly valued. The same thing happened at breakfast, showing how warm and hospitable the entire staff is. Their attention to detail made our stay even more special. Overall, another fantastic stay at Sheraton Surabaya, and I wouldn’t hesitate to return!

    Reviewed February 04, 2025
  2. 10.0
    Exceptional
    Paresh from Singapore
    Family with young children
    Deluxe King, Guest room, 1 King
    Stayed 2 nights in November 2025

    “Excellent hotel at prime location”

    We came to Sheraton hotel after 3 days of tiring travel and trek of Sumeru and Bromo. We were totally pleased with the hotel, ambience and facilities. Room is spacious, equipped with everything we needed, huge TV, king bed, hot shower, bathtub with hot water and other amenities. Breakfast was delicious and with plenty options for vegetarians. We requested stuff like avocado slides for salads and kitchen was helped us without any hassle. Hotel is connected to Tanjungan Plaza (TP), biggest mall in Surabaya. He spent most of the time in shopping and eating in mall. There are game arcades in mall for kids to play games like cars, bowling etc. Checkin and checkout was hassle free. We requested and got 1 hr extension on checkout and hotel staff took care of our baggage after checkout, while we were doing final shopping at mall. Getting Grab ot GoJek taxis at main lobby of hotel is super easy. Note-while booking for kids greater than 5 yrs, plz book as adult. This will then be counted as adult of deals like breakfast included. We had this issue, but Reception sorted it out with Reservation team

    Reviewed November 21, 2025
  3. 8.0
    Excellent
    Dawn from Singapore
    Couple
    Club King, Club lounge access, Guest room, 1 King
    Stayed 3 nights in March 2024

    “Exceptional Experience ”

    Exceptional. We had such an amazing experience over the course of our 3-night stay. ==Service== Usually, I'll talk about service later and highlight items like the location and state of the hotel first. But on this occasion, I feel I have to bring up service first because service at Sheraton Surabaya is just first-class. Everyone made us feel so welcomed, and you can tell that the enthusiasm is genuine. It isn't because they are doing a job. I wish I could mention everyone who we came into contact with but I don't have all the names. Here are just a few of them who are part of the Sheraton Surabaya outstanding crew: Alfred, Fitri, Jojok, Aldi from Kafe Bromo; Hendrika and everyone from the Executive Lounge, the front desk staff, the doormen... Everyone did a great job. ==Location== Perfect location with access to Tunjungan Plaza towers 1 to 6. That's enough to keep you entertained for a few days. Plenty of food options there too, including 3 food courts and many restaurants. It's also near to Tunjungan Street, which is the shopping street of Surabaya that really comes alive at night. We found that it was difficult to walk in Surabaya as it was hard to cross the roads with so much traffic. The locals just do it. But given our lack of skills, walkability was tough. So we realized having mall access is quite an important point for choosing a hotel in Surabaya. Everywhere else, you'll just have to use Grab or a taxi. ==Hotel & Rooms== We got a Club King room with executive lounge access. The room was well-maintained, clean, and spacious. Even though this isn't the newest hotel, it didn't feel dated. The bed and pillows were comfortable for a good night sleep. Like someone else mentioned, the TVs do not allow you to connect to your own streaming sites like Netflix. But there are quite a number of movie, sports, news, and variety channels. This could perhaps be updated to be more in line with today's 5-star hotel standards. Also, the cable charging points were all at one side of the bed. This could also be updated so that both sides of the bed have access to charging points. We didn't use the pool but it is a fair size and looks nice enough. ==Food== Food was good in general - at Kafe Bromo, for in-room dining, and at the executive lounge. We especially enjoyed the local food. ==Conclusion== I would say Sheraton Surabaya is the hotel we received the BEST SERVICE from, across all the hotels we've ever stayed in. Coupled with the desirable location, great food, and good facilities, I highly recommend Sheraton Surabaya. Well done to everyone at Sheraton Surabaya! 👏🏼👏🏼👏🏼

    Reviewed April 01, 2024

    Dear Dawn, Thank you so much for choosing to stay with us at the Sheraton Surabaya Hotel & Towers. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon. Best Regards, Guest Service Center

    Responded April 01, 2024
    Sheraton Surabaya Hotel & Towers
  4. 9.2
    Exceptional
    Kumarasamy from Singapore
    Family with teens
    2 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 Twin
    Stayed 5 nights in July 2025

    “Memorable Family Stay at Sheraton Surabaya with Exceptional Culinary Care!”

    Our family had an unforgettable stay at the Sheraton Surabaya Hotel & Towers, thanks to the exceptional hospitality and personalized care. The staff’s warmth made us feel right at home, with special thanks to Chef Fitri and Chef Wahid for their extraordinary efforts in preparing authentic Indian dishes like Idly, Thosai, Chappati, and Naan for us. Their dedication to crafting these delicious meals with such care truly elevated our experience. The hotel’s inviting ambiance, paired with this outstanding service, made our family’s stay truly special. Highly recommend the Sheraton Surabaya for its remarkable staff and commitment to guest satisfaction!

    Reviewed July 23, 2025
  5. 10.0
    Exceptional
    Liely from Indonesia
    Solo traveler
    Deluxe King, Guest room, 1 King
    Stayed 1 night in April 2025

    “Recommended hotel to stay in Surabaya”

    The location is really strategic, right next to the largest mall in Surabaya (Tunjungan). It's only a matter of a few minutes to reach recommended culinary spots in Surabaya, taking less than half an hour. The room is spacious, clean, with complete amenities, and the bed and pillows are comfortable.

    Reviewed April 30, 2025
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