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Somerset Central TD Haiphong
Somerset Central TD Haiphong
Somerset Central TD Haiphong
Somerset Central TD Haiphong
Somerset Central TD Haiphong
Somerset Central TD Haiphong
Somerset Central TD Haiphong

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9

Exceptional

330 reviews

330 reviews

Housekeeping13
View3
Swimming Pool2
See map

8.9

Excellent

Location rating score

Excellent location - 2.28 kilometers from city center
Parking
FREE
Nearby landmarks
Big C 130 m
Phòng khám đông y Nguyễn hữu Toàn 370 m
Hồ chứa 630 m
Bệnh Viện Công An TPHP 660 m
Hồ Phương Lưu 660 m
Trạm y tế Đông Khê 680 m
Bệnh viện tâm thần Đông Khê 750 m
Chợ Lũng 1.0 km
bác sĩ khám tổng thể 1.0 km
Hồ Đình Hạ Lũng 1.2 km
2021

Somerset Central TD Haiphong

Tower A, TD Plaza, Lot 20A, Le Hong Phong Street, Dang Giang Ward, Ngo Quyen District, City Center / Sat Market, Haiphong, Vietnam - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center / Sat Market part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

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Highlights

Sparkling clean

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Fitness center

Pets allowed

Shuttle service

Value for money9.0
Distance to city center4.8 km
Location rating8.9
Nearest airportCat Bi International Airport (HPH)
Distance to airport3.2 km

Rooms available at Somerset Central TD Haiphong

Exceptional
Room comfort & quality

9.5

2-Bedroom Deluxe
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed and 2 single bed...
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2-Bedroom Executive
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed and 2 single bed...
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1-Bedroom Executive
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2-Bedroom Premier
...
  • Room size: 111 m²/1195 ft²
  • City view
  • 2 single beds and 1 king be...
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3-Bedroom Deluxe
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 queen bed and 1 king bed ...
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Studio Executive
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 king bed
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One Bedroom Executive Apartment
...
  • Room size: 75 m²/807 ft²
  • Shower
  • 1 king bed
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Two Bedroom Executive Apartment
...
  • Room size: 102 m²/1098 ft²
  • Shower
  • 2 single beds and 1 king be...
Enter dates to see prices
Three Bedroom Deluxe Apartment
...
  • Room size: 110 m²/1184 ft²
  • Shower
  • 1 king bed and 2 single bed...
Enter dates to see prices
Two bedroom Premier Apartment
...
  • Room size: 111 m²/1195 ft²
  • Shower
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

Does Somerset Central TD Haiphong have a hot tub?

Somerset Central TD Haiphong does not have a hot tub.

What time is check-in and check-out at Somerset Central TD Haiphong?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Somerset Central TD Haiphong?

Somerset Central TD Haiphong is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 405000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Somerset Central TD Haiphong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Somerset Central TD Haiphong has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 1500000 VND per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Haiphong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Somerset Central TD Haiphong?

Wake up to a great buffet breakfast at Somerset Central TD Haiphong. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 200000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Somerset Central TD Haiphong?

Somerset Central TD Haiphong features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

What is the smoking policy at Somerset Central TD Haiphong?

Somerset Central TD Haiphong does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Somerset Central TD Haiphong?

Hai Phong Railway Station is the closest train, metro, or bus station, about 2.3 km away from Somerset Central TD Haiphong.

What restaurants are nearby Somerset Central TD Haiphong?

Restaurants including Yolo Beer Club, Ramen Furyu and Terraza Coffee & Bakery are popular in Somerset Central TD Haiphong’s neighborhood which is known as City Center / Sat Market.

What are popular attractions near Somerset Central TD Haiphong?

Guests at Somerset Central TD Haiphong can easily visit vườn hoa An Biên, công viên Kim Đồng and Cung văn hóa Thiếu nhi located in the City Center / Sat Market area.

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See map

Explore the neighborhood

What people love about Somerset Central TD Haiphong

  • 10

    Exceptional
    Cleanliness

    "Of course the man Who I forgot the name was excellent as well Everything was good such as food, pool, clean room,"

    MINHO

    |

    September 3, 2022

  • 8.8

    Excellent
    Cleanliness

    "Good hotel, clean, nice deal"

    Thanh

    |

    August 10, 2022

  • 10

    Exceptional
    Staff 

    "The good Apartment and Nice Staff."

    Nhi

    |

    May 19, 2022

Overall rating:

9

Exceptional
330 reviews
Cleanliness
9.3
Facilities
8.8
Location
8.9
Read all reviews >
What travelers say they love:
Good location, clean & nice hotel.
THI from Vietnam
Business traveler
More about Somerset Central TD Haiphong

More about Somerset Central TD Haiphong

Somerset Central TD Haiphong

Somerset Central TD Haiphong is a distinct addition to Haiphong and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Keep your options open! Whatever your interests in Haiphong, you'll access them conveniently with a stay at Somerset Central TD Haiphong, just 3.2 km from Cat Bi International Airport.
At Somerset Central TD Haiphong, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Haiphong is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Somerset Central TD Haiphong. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Somerset Central TD Haiphong are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Somerset Central TD Haiphong, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Somerset Central TD Haiphong. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At Somerset Central TD Haiphong you can even have groceries delivered to your room with their convenient service.
Enjoy the countless activities offered at Somerset Central TD Haiphong. A relaxing end to every day is possible with a visit to the steam room and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

8 mentions

Swimming Pool

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Additional bathroom
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Dining table
  • Dressing room
  • DVD/CD player
  • Executive lounge access
  • Extra long bed
  • Fire extinguisher
  • First aid kit
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Full kitchen
  • Hair dryer
  • Heating
  • High chair
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Locker
  • Microwave
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate living room
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Sofa
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trouser press
  • Umbrella
  • Wake-up service
  • Washing machine
  • Whirlpool bathtub
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
Tower A, TD Plaza, Lot 20A, Le Hong Phong Street, Dang Giang Ward, Ngo Quyen District, City Center / Sat Market, Haiphong, Vietnam
Excellent
Location

8.9

Public transportation

  • Cau Rao Bus Station
    2.0 km
  • Hai Phong Railway Station
    2.3 km

Airports

  • Cat Bi International Airport (HPH)
    3.2 km

Hospital or clinic

  • Phòng khám đông y Nguyễn hữu Toàn
    370 m

Convenience store

  • On-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee405000 VND
  • Distance from city center4.8 km
  • Travel time to airport (minutes)11

Extras

  • Breakfast charge (unless included in room price)200000 VND

The property

  • Number of floors18
  • Number of restaurants1
  • Number of rooms 132
  • Year property opened2014

Parking

  • Daily parking fee1500000 VND
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Somerset Central TD Haiphong from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities8.8
Location8.9
Room comfort and quality9.5
Service9.2
Value for money9.0
High score for Haiphong
Rating
9+ Exceptional (125)
8-9 Excellent (32)
7-8 Very Good (19)
6-7 Good (5)
<6 Below Expectation (7)
Time of the year
Mar - May (45)
Jun - Aug (71)
Sep - Nov (33)
Dec - Feb (39)
All guests (330)
All room types
All languages

Show reviews that mention 

Showing 188 verified guest comments
12345
10.0
Exceptional
Tae from Vietnam
Solo traveler
Studio Executive
Stayed 1 night in January 2022

Awesome Suite Hotel! ”

The property is comfortable, convenient & captivating . Although this place isn't luxurious as usual Somersets, the spacious rooms are well maintained, clean linens & comfy bed. Kitchen is fabulous! (microwave, various dishes, utensils & dinner table). Bathroom offers a large area & good hot tub with shower. The staff is amazing, great in communication speaking English, courteous & personal. The location is conveniently in the city center, mall & local cafes in front of & taxis or Grabs available nearby. A clean hotel at a fleabag price! I'd strongly recommend this hotel, especially for guests w/ more than 2. I will definitely stay here again if I go back to Hai Phong.

Reviewed February 17, 2022

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Dear Mr. David Taejong Lee, Thank you for your great feedback, we are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

Responded August 04, 2022
Somerset Central TD Haiphong
10.0
Exceptional
XUANTHAO from United States
Business traveler
2-Bedroom Deluxe
Stayed 14 nights in June 2019

Stay Here!”

We spent two weeks at Somerset Central TD Haiphong and loved it! The rooms are tastefully decorated, in addition to large sizes and fantastic views of Haiphong. We used the gym everyday. The gym is better than most hotel gyms in Vietnam. The front desk staff and the housekeeping staff are professional and attentive. We appreciate the clean apartment everyday! We enjoyed the diverse choices of Haiphong specialties offered by the numerous restaurants located just outside the hotel gate. Highly recommend the hotel.

Reviewed July 15, 2019

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Dear Xuan Thao, Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

Responded July 17, 2019
Somerset Central TD Haiphong
10.0
Exceptional
Nhi from Vietnam
Group
3-Bedroom Deluxe
Stayed 1 night in May 2022

Exceptional”

I think you guys should stay in Somerset TD when you travel to Hai Phong city. I had some days off with my friends and we selected the Somerset TD to stay. The good Apartment and Nice Staff. They are very friendly! Also, they supported us in best way when we would like to check out later than the hotel policy :) (no extra fees, extend the check-out time for FREE) APPRECIATE IT!!!

Reviewed May 20, 2022

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Dear Ms. Nhi, Thank you for taking the time to provide us with your feedback. We are delight that you have enjoy your stay with us, We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc Assistant Residence Manager

Responded August 04, 2022
Somerset Central TD Haiphong
9.6
Exceptional
Nhi from Vietnam
Couple
Studio Executive
Stayed 1 night in May 2022

Exceptional”

I think you guys should stay in Somerset TD when you travel to Hai Phong city. I had some days off with my friends and we selected the Somerset TD to stay. The good Apartment and Nice Staff. They are very friendly! Also, they supported us in best way when we would like to check out later than the hotel policy :) (no extra fees, extend the check-out time for FREE) APPRECIATE IT!!!

Reviewed May 20, 2022

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Dear Ms. Nhi, Thank you for taking the time to provide us with your feedback. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc Assistant Residence Manager

Responded August 04, 2022
Somerset Central TD Haiphong
10.0
Exceptional
THI from Vietnam
Business traveler
2-Bedroom Executive
Stayed 1 night in April 2019

Good hotel in Hai Phong”

Good location, clean & nice hotel.

Reviewed April 29, 2019

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Dear THI, Thank you for your nice comment about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

Responded May 08, 2019
Somerset Central TD Haiphong
10.0
Exceptional
Tina from Vietnam
Family with teens
2-Bedroom Deluxe
Stayed 1 night in February 2022

Great time”

I love the apartment, all services is great. We will be back soon.

Reviewed February 07, 2022

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Dear Tina, Thank you for your great feedback, We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip Warmest regards Nguyen Van Ngoc. Assistant Residence Manager.

Responded August 04, 2022
Somerset Central TD Haiphong
10.0
Exceptional
ngọc from Vietnam
Family with young children
2-Bedroom Premier
Stayed 4 nights in April 2022

Perfect choice!”

Clean, good service, convenient location!

Reviewed April 16, 2022

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Dear Ngọc, Thank you for your great feedback, we are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc Assistant Residence Manager

Responded April 18, 2022
Somerset Central TD Haiphong
9.2
Exceptional
Thu from Vietnam
Family with young children
2-Bedroom Premier
Stayed 1 night in February 2022

Clean and spacious room”

Room: absolutely clean and spacious. Near supermarket. Fb: breakfast is poor. Close at 9.30 but when i came at 9.05: items were almost gone. Fb staff (outsourcing) was not friendly and professional. No uniform and not well trained. Still come back next time with family

Reviewed February 08, 2022

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Dear Ms. Thu, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. I would like to assure you that I have shares this issue with my team to learn and ensure that my team receives the necessary guidance to perform better service in future. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Assistant Residence Manager

Responded August 04, 2022
Somerset Central TD Haiphong
10.0
Exceptional
Quang from Vietnam
Couple
Studio Executive
Stayed 1 night in June 2019

Good”

Good value

Reviewed September 14, 2019

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Dear Quang, Thank you for your kind compliment to Somerset Central TD Hai Phong City. We are happy to learn that you are satisfied with what we offered as the first international service residence in Hai Phong. We look forward to welcoming you back to our property soon. Yours sincerely, Nguyen Thi Quynh Nga Assistant Manager, Guest Service

Responded October 07, 2019
Somerset Central TD Haiphong
9.2
Exceptional
Edward from Philippines
Family with teens
3-Bedroom Deluxe
Stayed 3 nights in July 2019

Great Apartment for family ”

This apartment had adequate toilets and living room for our family. Easy access to Big C for quick runs for daily amenities.

Reviewed July 10, 2019

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Dear Edward, Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

Responded July 17, 2019
Somerset Central TD Haiphong
9.6
Exceptional
Sridhar
Business traveler
3-Bedroom Deluxe
Stayed 3 nights in June 2019

Exceptional”

Breakfast is not upto the mark

Reviewed October 14, 2019

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Dear Sridhar, Thank you for taking the time to provide us with your feedback on Oct 14. 2019. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with my team and will ensure that my team receives the necessary guidance to perform a much better breakfast. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again soon. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

Responded October 24, 2019
Somerset Central TD Haiphong
8.4
Excellent
Art from Vietnam
Couple
2-Bedroom Executive
Stayed 2 nights in July 2019

I'ma big fan of the Somerset brand”

I've stayed at Somersets many times, so my expectations were set long before I arrived, and my expectations were met. It's a bit far from town, but there are some nice shops and restaurants nearby. And taxi to town is cheap enough and only takes 5 or 10 minutes. I never tried the restaurant, so can't comment, but gym facilities are adequate, and I enjoyed my time at the pool. Staff didn't fail to please and offered great support for the few requests I made.

Reviewed October 10, 2019

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Dear Art, Thank you for your great feedback, we are delight that you have enjoy your stay with us at Somerset Central TD Hai Phong City. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

Responded October 24, 2019
Somerset Central TD Haiphong
9.2
Exceptional
kenneth from Singapore
Group
2-Bedroom Deluxe
Stayed 3 nights in November 2019

Exceptional”

Some staff don't understand English, everything is all good.

Reviewed November 19, 2019

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Dear kenneth, Thank you for your valued feedback, we are delight that you have enjoy your stay with us at Somerset Central TD Hai Phong City. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

Responded November 20, 2019
Somerset Central TD Haiphong
5.6
bich from Australia
Family with young children
2-Bedroom Deluxe
Stayed 5 nights in October 2019

its ok”

my 2 year old daughter feel off the bed and had a blood nose. some of her blood dropped on the bed sheet. they wanted to charge $40aud for an accident . unbelievable service

Reviewed November 02, 2019

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Dear Ms. Bich, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have experience. If it is convenient, I would like to discuss your experiences further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

Responded November 15, 2019
Somerset Central TD Haiphong
6.0
May from Japan
Group
3-Bedroom Deluxe
Stayed 2 nights in December 2018

Above average”

Poor location

Reviewed January 31, 2019

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Dear May, Thank you for your nice comment about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

Responded May 08, 2019
Somerset Central TD Haiphong
8.7
Excellent
Edwin from Singapore
Business traveler
2-Bedroom Deluxe
Stayed 2 nights in June 2015

Excellent service and great serviced apartments”

Mall downstairs, huge apartments, excellent staff service

Ascott group never fails to deliver. Great service, staff spoke excellent English and were very reliable. Rooms were clean and huge with a good view of Haiphong city. The hotel is located conveniently amongst TD Business Center and Parksons, so shopping is a breeze. Will definitely be back.

Reviewed June 13, 2015

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Thank you for writing about our property and the compliments for our staff. I will surely convey your thanks to the front line team who have been trained regularly to assist our guests in any way possible. Our location near a large supermarket and shopping center is also helpful for our guests. We look forward to welcoming you back with us soon.

Responded April 01, 2017
Somerset Central TD Haiphong
9.6
Exceptional
KEUM from South Korea
Group
3-Bedroom Deluxe
Stayed 1 night in July 2018

Great Hotel but need to take care of maintenance”

My family stayed at the family room, I would definitely stay again if I visit. Good things about the hotel -Clean, quiet, comfortable and very spacious -Convenient amenities -Very Friendly and helpful staffs -Close to the city center and shopping center -Great continental breakfast -Beautiful view of the city and lake -Clean outdoor swimming pool with city view :) Need improvement -May need to check on maintenance on facilities: if the tub drainage lever works, toilet flushes, water hose spray is not strong. -Beach towels and lockers need to be available for use. -A sign on the door on how to open the swimming pool door may be needed (There is a button on the left side wall that needs to be pressed to open the door) and you need to tag the room key card to open the door for exiting. Overall, a fabulous experience and stay!

Reviewed July 16, 2018

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Thank you very much for taking the time to share your recent experience at our property. We are delighted to hear that you were satisfied with what we had to offer as the first international serviced residence in Hai Phong. We will certainly look into improving and maintaining our facilities especially the highlighted areas. We truly appreciate your feedback on this matter as it helps us to further improve on our facilities and services which all residents have come to expect. Should you require any other assistance or information about your next stay in any of our global serviced residences, please do not hesitate to reach us directly. From all of us at Somerset Central TD Hai Phong City, we look forward to welcoming you and your family back.

Responded July 20, 2018
Somerset Central TD Haiphong
10.0
Exceptional
KIAN from Singapore
Family with teens
3-Bedroom Deluxe
Stayed 3 nights in July 2016

Cool and nice apartment, my wife love it so much!!!”

But one thing i must comment, in order for better service, the apartment should keep at least a spare room just in case customer's flight delayed for a few hours maybe 6 hours and above, but other than superb service by the staffs, very polite and always helpful keep it up somerset!! Well done, strongly recommended from us!!

Reviewed July 24, 2016

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Thank you for your review on our property and I have taken note of your suggestion to have assistance for guests who have had their flights delayed. I will convey your kind compliments to all our staff and we look forward to welcoming back again.

Responded April 01, 2017
Somerset Central TD Haiphong
8.4
Excellent
Ivy from Singapore
Business traveler
2-Bedroom Premier
Stayed 4 nights in December 2017

Will Stay Again!!!”

I have book 2 bedroom suite but they upgrade me to 3 bedroom suite.The apartment is big, clean and have a fantastic view from the balcony on 18th floor.The bed is comfortable and the pillow is not too soft. There is a big supermarket just next to the hotel which is convenient to buy refreshment and food. I will definitely stay here again when i visit Haiphong

Reviewed December 26, 2017

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Thank you for taking time to share your experience at Somerset Central TD Haiphong City. We do appreciate it. It is such a pleasure to learn that you liked our apartment and our location. We look forward to welcoming you back to Haiphong and our property soon.

Responded January 24, 2018
Somerset Central TD Haiphong
6.4
Good
Ligia from Australia
Family with teens
2-Bedroom Deluxe
Stayed 3 nights in March 2016

Good for business and short stays, not so good for families with young children.”

We were very happy with the apartment, the staff was very efficient and attentive. The facilities apart from the swimming pool and gym were none exciting, there was not much to do in the whole complex, there's a children's playroom that is suited for 2 year olds, we have two boys between 10-16 and there was nothing to do for them. We feel the apartments are perfect for business people and people staying for a couple of nights just passing through Haiphong city. The apartment is two hours away by car from Hanoi and two hours away from Halong bay so is really not close to anything. We felt that we did not get a good deal on the transfers to and from the Hanoi Airport. AUS $150-155 each trip. Compare to all the other hotels we stayed in Vietnam this was the dearest in every way.

Reviewed April 04, 2016

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Thank you for taking time to write a review about our property. It is good to hear that you were satisfied with the apartment as well as service from our staff. We wish to welcome you and your family back at any of our serviced residences.

Responded April 26, 2017
Somerset Central TD Haiphong
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