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Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel

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8.2

Excellent

6,099 reviews

6,099 reviews

View61
Housekeeping27
Breakfast15
See map

8.2

Excellent

Location rating score

Excellent location
Popular neighborhood
Parking
FREE
Popular landmarks
Yuchi Wenwu Temple 1.2 km
Xiangshan Visitor Center 1.7 km
Formosan Aboriginal Culture Village 4.3 km
Chung Tai World Museum 16.9 km
Xitou Nature Education Area 23.9 km
Xitou Monster Village 24.0 km
Hehuan Mountain (Hehuanshan) 28.8 km
Small Swiss Garden 32.5 km
Cingjing Veterans Farm 34.0 km
Ali Mountain (Alishan) 40.3 km
Nearby landmarks
Sun Moon Lake Circular Walk 320 m
Shing-Tan 530 m
Hanbi Trail 710 m
Christian Church 750 m
Longfeng Temple 830 m
Shueishe Vistors Center 840 m
Shuishe Visitor Center 860 m
Shueishe Visitor Center Bus Station 860 m
Meihe Park 870 m
Meihe Garden 870 m
2021

Sun Moon Lake Hotel

No. 419, Zhongshan Rd., Yuchi Township, Sun Moon Lake, Nantou, Taiwan, 555 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sun Moon Lake part of Nantou, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cingjing Veterans Farm. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Nantou

Check-in [24-hour]

Excellent breakfast

Excellent view

850 meters to public transportation

Staff Vaccination
Hygiene Plus
Wellness
83% of staff partially vaccinated

At least 83% of on-site staff have received part of their total vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations."

Facilities

Front desk [24-hour]

Bicycle rental

Car park

Shuttle service

Kids club

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

27 travelers have booked today.

Value for money8.0
Location rating8.2
Nearest airportTaichung Airport (RMQ)
Distance to airport53.0 km

Rooms available at Sun Moon Lake Hotel

Excellent
Room comfort & quality

8.8

Twin Mountain View
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 single beds
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Deluxe Lake View Quad Room
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 double beds
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Deluxe Quad Mountain View
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 1 double bed and 2 single b...
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Twin Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
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Double Suite with Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 double bed
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Star Suite
...
  • Room size: 165 m²/1776 ft²
  • Lake view
  • 1 double bed
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Premier Twin Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Double with Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 double bed
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Standard Double Room - Best Value & Limit Time Offer, Free Upgraded
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Staycation Offer - Free Room Upgrade from Deluxe Twin Room with Mountain View to Twin Room with Lake View with Benefits
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sun Moon Lake Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sun Moon Lake Hotel?

A stay at Sun Moon Lake Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sun Moon Lake Hotel has a car park that's close to the hotel. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Nantou with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sun Moon Lake Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sun Moon Lake Hotel. There's an additional charge of 528 TWD for adults and 308 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sun Moon Lake Hotel?

Sun Moon Lake Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Sun Moon Lake Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sun Moon Lake Hotel. Small or intimate events like birthday parties and graduation parties can also be accomodated. Services for in-house catering, in-house planning and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Sun Moon Lake Hotel?

On-site venues and convenient event services make Sun Moon Lake Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 280 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sun Moon Lake Hotel?

Sun Moon Lake Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sun Moon Lake Hotel?

The closest train, metro, or bus station to Sun Moon Lake Hotel is Shueishe Visitor Center Bus Station, 860 m away.

What restaurants are nearby Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s neighborhood is Sun Moon Lake which includes popular restaurants such as Co Co Tree, The Lalu Hotel-The Oriental Brasseries and The Japanese Restaurant.

What popular shopping places are close to Sun Moon Lake Hotel?

Sun Moon Lake Hotel is located in Sun Moon Lake area which features shopping places such as Ita Thao.

What are popular attractions near Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s location in the Sun Moon Lake neighborhood makes it close to famous attractions including Yuchi Wenwu Temple, Xiangshan Visitor Center and Xuanzhuang Temple.

What popular natural sightseeing spots are close to Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s nearby natural sights include Siang Shan Bikeway, Sun Moon Lake Bikeway and Sun Moon Lake Circular Walk located in the same Sun Moon Lake area.

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Explore the neighborhood

What people love about Sun Moon Lake Hotel

  • 7.6

    Very good

    "The room was well appointed with a large balcony with a lake view as well as a soaking tub with a view."

    jon

    |

    June 12, 2022

  • 8.4

    Excellent

    "Will stay again for sure."

    Robert

    |

    May 19, 2022

  • 10

    Exceptional
    Breakfast

    "Everything is great including breakfast."

    Tatiana

    |

    January 11, 2022

Property ranking|Compared to 778 Nantou properties
See all rankings
Room size
60 sqm.
Room comfort score
8.8/10
Cheapest price score
Cleanliness score
8.6/10
Bigger than
96
%
of Nantou properties
Better than
95
%
of Nantou properties
Better than
83
%
of Nantou properties
Better than
80
%
of Nantou properties
Overall rating:

8.2

Excellent
6,099 reviews
Cleanliness
8.6
Facilities
8.0
Location
8.2
Read all reviews >
What travelers say they love:
Great hotel - nice big room, comfy beds with a Japanese bath...
Jessica from United States
Family with older children
More about Sun Moon Lake Hotel

More about Sun Moon Lake Hotel

Sun Moon Lake Hotel

Maximize your Nantou adventure with a stay at Sun Moon Lake Hotel.
The superior services and facilities offered at Sun Moon Lake Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Nantou can be assisted with taxi, car hire and shuttle services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Sun Moon Lake Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Sun Moon Lake Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sun Moon Lake Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Sun Moon Lake Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, Sun Moon Lake Hotel can arrange to have groceries delivered to your doorstep.
Sun Moon Lake Hotel promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage and hot tub. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like non-motorized water sports and motorized water sports.
You won't need to go far to play some water sports, with the convenience of watersports equipment rentals and canoes provided. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table and hiking trails. No need to go anywhere after dinner -- play with friends or family at the games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 82% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 92% of accommodations in the city.
This accommodation beats more than 95% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

View

38 mentions

Breakfast

33 mentions

Housekeeping

21 mentions

Food & Dining

9 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Exercise area
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Table tennis
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Clothes rack
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
Restaurants on site

桂月房

  • Cuisine: Asian
  • Menu: Buffet
Location
No. 419, Zhongshan Rd., Yuchi Township, Sun Moon Lake, Nantou, Taiwan, 555
Excellent
Location

8.2

Airports

  • Taichung Airport (RMQ)
    53.0 km 1.2 hour drive
  • Chiayi Airport (CYI)
    68.4 km

Public transportation

  • Shueishe Visitor Center Bus Station
    860 m
  • Shuiwatou Trail bus station
    3.9 km

Hospital or clinic

  • Puli Christian Hospital
    12.4 km

Convenience store

  • 7 Eleven
    880 m

Cash withdrawal

  • ATM
    930 m
What's nearby

Popular landmarks

  • Yuchi Wenwu Temple
    1.2 km
  • Xiangshan Visitor Center
    1.7 km
  • Formosan Aboriginal Culture Village
    4.3 km
  • Chung Tai World Museum
    16.9 km
  • Xitou Nature Education Area
    23.9 km
  • Xitou Monster Village
    24.0 km
  • Hehuan Mountain (Hehuanshan)
    28.8 km
  • Small Swiss Garden
    32.5 km
  • Cingjing Veterans Farm
    34.0 km
  • Ali Mountain (Alishan)
    40.3 km

Nearby landmarks

  • Sun Moon Lake Circular Walk
    320 m
  • Shing-Tan
    530 m
  • Hanbi Trail
    710 m
  • Christian Church
    750 m
  • Longfeng Temple
    830 m
  • Shueishe Vistors Center
    840 m
  • Shuishe Visitor Center
    860 m
  • Shueishe Visitor Center Bus Station
    860 m
  • Meihe Park
    870 m
  • Meihe Garden
    870 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Breakfast and amenities for additional guests will be subject to additional charges.
  • Airport transfer is available at additional charges at TWD 5,000 for Taoyuan International Airport and at TWD 2,500 for Taichung Airport. Please contact the property directly for more details.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)528 TWD

The property

  • Local Tax ID/ Rental License南投縣旅館088號
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 106
  • Room voltage110
  • Year property opened2010
  • Most recent renovation2017
Property announcements

Extra bed is a mattress and will be charged TWD 1320 with breakfast included.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Sun Moon Lake Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.0
Location8.2
Room comfort and quality8.8
Service8.6
Value for money8.0
High score for Nantou
Rating
9+ Exceptional (598)
8-9 Excellent (445)
7-8 Very Good (478)
6-7 Good (162)
<6 Below Expectation (176)
Time of the year
Mar - May (372)
Jun - Aug (449)
Sep - Nov (418)
Dec - Feb (620)
All guests (4,357)
All room types
All languages

Show reviews that mention 

Showing 1,859 verified guest comments
12345
10.0
Exceptional
Kristine from Philippines
Group
Deluxe Quad Mountain View
Stayed 1 night in January 2018

Worth every penny... ”

From the reviews and word mouth, Sun Moon Lake Hotel is really one of the best hotel in SML. The view from their dining area, superb! simply majestic, you'll see the reflection of the sun from the lake right outside their bike lanes. Yes, this hotel is quite expensive, but it's worth every penny. The drinks in the refrigerator is all free, drink your sodas eat their fruits and nuts- no charge at all. Breakfast- we all loved their breakfast! You can use their bike for free and stroll down their bike lane around the lake. You can take a lot of pictures- instagram worthy- no need for filters... just take the shot and upload it- that's how nice the view is in this hotel. Thank you MyProguide for suggesting this hotel. We enjoyed our stay and will surely comeback. For tours I recommend you get the services from MyProguide. visit their facebook account and website. See you again Sun Moon Lake!

Reviewed February 10, 2018

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That' great~ Thank you so much

Responded January 16, 2021
Sun Moon Lake Hotel
9.3
Exceptional
CHIU from Singapore
Couple
Double Suite with Lake View
Stayed 2 nights in December 2013

Awesome Lake View Room”

Calm and Relaxing, Good Room Facilities (central sensor control), Lake View Balcony/Bathtub

It is highly recommended to book a lake view room during your stay in Sun Moon Lake. It is especially calm & relaxing during the night. I am not sure about other hotel, but all rooms at this hotel will have their balcony light off automatically at 10pm, should be for visitor to better enjoy the calmness of the lake? Not sure about that though. Another plus point is that the hotel provide several in-house games/activities such as basketball machine, billiard, Ice-hockey table, X-box & Wii player. Personally, I love the breakfast served! Wide variety with a mixed of Chinese & Western style. However, the location is not the best among hotel in Sun Moon Lake. We have to take a five min shuttle bus to the "central" of Sun moon lake where all the local eateries and public transport are located at. Alternatively, you can walk which take round 15-20 min.

Reviewed January 06, 2014

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8.7
Excellent
yik from Malaysia
Family with young children
Double with Lake View
Stayed 1 night in June 2013

Our best choice at Sun Moon Lake”

Fun, Relax, Friendly

We decided to stay at Sun Moon Lake Hotel on our third night and like it very much. The room is big and comfortable; there is Japanese style tatami at living room too. Our hotel room got real breath-taking view of the lake, even from the bathroom. And both my kids like the bathroom very much, with the super big bath tub. The stay was so relaxing. We rented the bicycle to stroll around the lake without any charges, enjoyed the Wii and Xbox games at night. We also able to enjoy a cup of hot tea at the balcony while our kids watching the television inside the room. Previous 2 nights we stayed at a minsu which we really regretted as it was not so enjoyable for kids. Although the price for the room at Sun Moon Lake Hotel was not cheap; but we rather pay more for a better and enjoyable holiday experience.

Reviewed June 14, 2013

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9.7
Exceptional
Alan from Singapore
Family with young children
Deluxe Lake View Quad Room
Stayed 2 nights in November 2013

Great hotel with excellent view & service”

Spacious room with comfortable beds. Free Shuttle Bus Service to Visitor Centre. Good view of Sun Moon Lake (for Lakeview room)

Spacious room and comfortable beds. Clean and high-tech with remote control over lighting and equipment (e.g. TV). Separate toilet, shower area and pool. The room looks exactly the same as the pictures in the website. Breakfast spread was great and tasty. Shuttle bus service is free and run hourly to/ from Shui-she visitor centre. This is the best hotels I have stayed so far in Taiwan. Although the price is rather steep, it is value for money for similar class of hotel with great view and convenience around Sun Moon Lake. Would definitely stay here again if I visit Sun Moon Lake.

Reviewed December 01, 2013

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9.0
Exceptional
Shuhui from Singapore
Group
Twin Lake View
Stayed 1 night in March 2013

Fantastic room with lovely service”

bathtub with tv!!

The room was a great surprise, easily the nicest during my recent taiwan trip with my mum. I love bath tubs and I'm surprised at how good the bathroom sound system was, which is necessary cos' of all the water sounds. Even my mum is all praises for the tub. I also liked the bed, soft, plush and nice. The tatami area is cool though we didn't really use it much. The wifi router on loan for 500twd provided fantastic connection which my mum is extremely pleased about cos' she then could continue to watch her korean dramas. As for the service, everyone was all smiles and courteous. Checking in and out was a breeze, the service staff all looked happy and energetic. We were given a nice briefing on breakfast location, facilities and the ongoing spa promotion (which we gave it a try and loved the interesting experience and different massage technique.) Whilst I can't say the spa is very pretty but the crockery used were interesting and environment clean and pleasant with friendly therapists. However, I guess I can't really fault the hotel for it but sun moon lake was a huge disappointment. Paying more money for a lakeview didn't seem like a smart move. Our corner view was bad, the water was murky and slightly smelly. Upside was that the shuttle service was actually more personalised then the fixed timing, they told me I just had to give them a ring and they'll pick us back to the hotel from town. I liked the little town. Quaint with nice shops. Breakfast spread was good too. Food felt like it was of good quality and well prepared.

Reviewed March 11, 2013

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9.3
Exceptional
Hong from Singapore
Couple
Double with Lake View
Stayed 1 night in February 2013

Romantic hotel by the lake”

Room facing the lake with lovely views sitting at the balcony

Sun Moon Lake Hotel is about 1.5km away from Shuishe Visitor Centre & it provides free shuttle, very convenient. You may also choose to walk or cycle by the lake with proper footpath, enjoy the breeze & the beautiful Lake. It's quiet, peaceful and romantic. The hotel provides free bike rental, so that makes it very easy to move around. The staff is helpful, friendly, efficient & always smiling. Delicious breakfast, free wifi, spacious room with modern design and a Japanese living area. That is the way to enjoy and relax sitting by the balcony, having a beer & some snacks, losing the track of time as one is immersed in the atmosphere.

Reviewed March 04, 2013

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9.2
Exceptional
Eric from Singapore
Couple
Twin Mountain View
Stayed 1 night in December 2016

Getaway”

I did not have enough time to stay with this hotel as I only checked in at 8pm and checked out next day at 6am as I need to rush back to taipei. Staffs are definitely friendly as they helped me arrange for transport to go to Shui She Visitor Center where I had to go and take bus back to taichung hsr to taipei hsr. Room is definitely very big and comfortable. There is nothing much to do in sun moon lake though, probably if you would want to go for a relax trip, I feel sun moon lake hotel will be a nice place to stay.

Reviewed January 03, 2017

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9.0
Exceptional
Amanda from Indonesia
Family with teens
Twin Mountain View
Stayed 1 night in May 2013

an interesting stay”

breakfast, staff hospitality, cycling

Sun moon lake was pretty interesting. Hotel was great, not so centrally located though, about 20 so mins walk (del lago is where the cbd pinpoint is). Staffe were friendly and helpful, hotel also offer free shuttle to the central bus station (it's called she yen or something) every hour. BUT BE AWARE, no public transport available after 6pm (not even taxi) i was stranded at itahao around 7pm with my parents, called hotel and they advised us to take taxi (taxi after 6pm is the dodgy ones, not registered taxi but locals who owns car), idahao is just 10mins drive from hotel but i had to pay 600 ntd. Bikes are available for rent at the hotel, there's a bike trail at the front of back hotel, the bike trail is next to the lake, very beautiful sight indeed

Reviewed May 27, 2013

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10.0
Exceptional
Huei from Malaysia
Family with young children
Double with Lake View
Stayed 2 nights in January 2018

Fantastic Hotel”

The double bed is really big. It is equivalent to 2 double beds so can sleep 4 paxs. Spacious room with Japanese style dining area, bathroom with hotspring tub, whole room equipped with centralized remote control of lights and music at the bed headboard which I think is unnecessary. Clean, and very friendly staffs. My son is unwell and I requested plain porridge from the kitchen, they allowed and accommodate to my request. Our room overlooking the beautiful Sun Moon Lake, sitting at the balcony and enjoying tea with the view is pleasure. The JiuZhu Cultural Village however, is located opposite the Hotel across the lake. You have to ride a boat to get there. Beware of the weather and time. Winter time jetty close earlier and last ride is 4pm.

Reviewed August 06, 2018

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Thank you for your supporting and the criticism We will improve the lodging quality and become a better hotel,

Responded August 08, 2018
Sun Moon Lake Hotel
9.2
Exceptional
Stan from Australia
Couple
Double with Lake View
Stayed 1 night in January 2020

Exceeded my expectations”

Had the Japanese lake side room in a low room. Was clean, large onsen style bath, nice balcony to sit outside and enjoy the scenery. Had the best breakfast at this hotel based compared to the 3 other hotels we stayed in Taiwan. Free bikes for use by Guests, which is a must when visiting Sun Moon Lake. Suppose to be only for 1 hour but it wasn’t tracked. The room was a little cold that apparently could not be controlled in the room but only centrally. Special thank you to William who was very helpful in trying to sort through a mistake made by another staff member. He was very friendly, courteous and helpful.

Reviewed January 31, 2020

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Dear STAN, Thank you so much for the kind rating! We hope that you have enjoyed your stay in Sun Moon Lake Hotel. With your support, the staff of our hotel will continue to provide our guests with the highest quality service. We really appreciate that the areas you recommend we could improve on. As always our guest's feedback is critical in helping us provide an outstanding experience. Also, we sincerely look forward to creating another excellent vacation experience for you. Kind regards, William

Responded February 03, 2020
Sun Moon Lake Hotel
8.3
Excellent
Tao from United States
Family with teens
Deluxe Lake View Quad Room
Stayed 1 night in June 2015

Best experience ever”

1. View 2. View 3. View

Coming all the way from US, lake view is what my family looks for. With the experience of not having lake view prior night, it's a good surprise to find the great lake view coming to Sun Moon Lake Hotel. Staff are all polite and professional. We woke up at 5:00am with charming lake view and sound of silence from Mother nature. Our room faces east so we watched the sun rise right on our own balcony. Amazing, yes, this is a hotel full of pleasant amazes. Later, we realized they provide free bicycles and it's right on the bicycle trail. After a enjoyable ride, we were surprised again by their excellent breakfast. A lot of variety and every items are very tasty. However, its location could be a bit remote, fortunately, hotel provides shuttle service to the nearest town. Stayed two five star hotels during our trip this time, spending almost the same amount of money, this one is definitely better one. Will come again.

Reviewed July 05, 2015

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9.7
Exceptional
Justin from Malaysia
Business traveler
Deluxe Lake View Quad Room
Stayed 1 night in January 2014

Great relaxing getaway in a countryside paradise”

Cleanliness, room size & furnishings, the view of the lake

The hotel's check in procedure was fast & friendly. Despite language difficulties, we could tell the staff were really trying their hardest for us. Breakfast was superb, as was the view of the lake - both from our lake-view room, and from outside the breakfast restaurant. The city is a 15 minute bike ride away along a boardwalk, great morning activity. If you are looking for a quiet, romantic, relaxing getaway, Sun Moon Lake hotel fits the bill perfectly!

Reviewed February 13, 2014

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8.7
Excellent
Justin from Malaysia
Group
Premier Twin Room
Stayed 1 night in January 2014

Scenic, serene, & a restful recharge destination”

Room size & furnishing, view of Sun Moon Lake, breakfast

Sun Moon Lake Hotel offers a modern, semi-luxurious stay next to a picturesque mirror-like lake, giving you a great break from city life. The lake view room was fantastic, and the size, style, & furnishing of the Japanese (deluxe) style rooms were superb! The japanese spa bathtub provided for a nice after-dinner soak (non-hotspring waters), whilst enjoying the night lights of the nearby Shuishe town. Location is a 15-20 minute walk to Shuishe town & the visitor centre, but they have a hotel shuttle (check the times first). Would return to relax when needed.

Reviewed January 20, 2014

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9.6
Exceptional
Jessixa from United States
Couple
Double with Lake View
Stayed 2 nights in February 2017

Wonderful Hotel!”

The room was very spacious with a lovely sitting area and the bed was GIGANTIC-essentially two double beds combined into one. Our room looked out onto the Sun Moon Lake, it was very romantic. The soaking tub in the room was incredible as was the soaking shower. There was even a remote in the wall for all the lights in the room, the tv, and overhead classical music! There were MANY breakfast options. The hotel overall was very beautiful and had lots of amenities- like free bike rental for guests! I would recommend this hotel in a heartbeat.

Reviewed February 28, 2017

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thank you so much~~

Responded March 21, 2021
Sun Moon Lake Hotel
9.0
Exceptional
SUAN from Singapore
Couple
Premier Twin Room
Stayed 1 night in June 2013

Amazing Bathtub”

Cleanliness, large room and great breakfast

Though room is pricey, it is worth the money spent with big nice rooms and excellent food quality at breakfast. The bathroom is amazing with a large build in bathtub large enough for 2 persons to soak in. The hotel is located beside Sun Moon Lake and comes with free bicycle rental where you can cycle around to enjoy the beautiful scenery and fresh air. I am recommending this hotel to family on vacations and couples looking for a romantic holiday in Taiwan.

Reviewed June 10, 2013

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9.0
Exceptional
cheng from Malaysia
Couple
Double with Lake View
Stayed 2 nights in July 2015

Great hotel”

location, clean room and excellent lake view

Just a short 10 mins walk with cabin size luggage from Shuishe visitor center to this hotel. Either thru the main rood or via the biking path nearby the sun moon lake. Don't waste time waiting for the hotel shuttle bus to fetch you from the visitor center to the hotel as it required to make appointment ahead. Overall, it is a nice and comfy hotel. Get the lake view room.

Reviewed July 07, 2015

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10.0
Exceptional
Soon from Singapore
Family with young children
Twin Lake View
Stayed 2 nights in December 2015

very nice hotel”

lovely hot tub, clean and spacious room, free bicycle rental

very comfortable stay in hotel. very nice hot tub in the bathroom. The young manager at the restaurant was so nice and empathetic. We had no dinner that night and just wanted to buy some noodles for the children. However, the restaurant only offers buffet. Manager was so service-oriented, he personally cooked some simple noodles and place in cups for me to take away for my children, and did not even charge us. For that kind of personal service, we will definitely stay in this hotel again if we visit sun moon lake again next time.

Reviewed January 06, 2016

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9.0
Exceptional
Justin from Malaysia
Group
Twin Mountain View
Stayed 1 night in January 2014

Modern & luxurious new hotel”

Excellent breakfast, great view of Sun Moon Lake, free bicycle rental to explore!

My stay at Sun Moon Lake Hotel was a very pleasant and relaxing one. Location is great for relaxing, but less so for exploration of the town which is a 20 minute walk away. The hotel provides a free shuttle every hour or so though. We had a nice scenic bike ride around the boardwalk in front of the hotel all the way into town. Breakfast was very good, large spread & tasted great too!

Reviewed January 20, 2014

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8.0
Excellent
Justin from Malaysia
Group
Double with Lake View
Stayed 1 night in January 2014

Good place to stay in Sun Moon Lake”

Luxurious & large rooms, breakfast, boardwalk to see lake

My stay was very relaxing! We had no problems checking in using our Agoda booking. Great rooms; spacious, luxuriously outfitted, and with a great view of the lake. Highly recommend getting a lake-view room. The higher price is well worth it for a nice spacious private balcony to enjoy a drink while lapping up the view from the comfort of your room. The higher your room, the better the view. Breakfast is a good selection of international (western) & local cuisines, all of which taste great. The small town is a short walk away, but you can also borrow a bicycle, or take the hotel's free shuttle bus to get there. It felt like our group were the only ones in the hotel, which was a great thing. Must have been the off season. I would most definitely return to Sun Moon Lake Hotel again!

Reviewed February 13, 2014

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8.0
Excellent
Candice from Singapore
Group
Twin Mountain View
Stayed 3 nights in April 2018

Good hotel in the Sun Moon Lake area”

The hotel is located in the quieter side of sun moon lake away from the pier which is a plus point in my opinion. However, the pier and other attractions are still within walking distance or you could choose to cycle using the bike trail around the lake. The hotel also provided shuttle service which makes it convenient for guests who are returning to the hotel at a later time in the night. Hotel staff are professional and friendly and the room is clean. Breakfast is also good with variety to fuel you up for the day ahead. Would definitely stay here again on my next trip to sun moon lake.

Reviewed January 06, 2019

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親愛的貴賓:由衷感謝您於此分享此次入住日月潭大飯店的感受,謝謝您對酒店客房,餐點及服務表示肯定。您的讚揚將進一步激勵酒店所有同仁持續為我們的賓客提供賓至如歸的貼心服務,讓貴賓來到日月潭大飯店能百分之百的放鬆身心,我們衷心期待您再度蒞臨日月潭大飯店。 敬祝 闔家平安‧萬事如意 客房部經理 黃國智 謹上

Responded January 06, 2019
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