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Exterior view, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
2 Queen Beds, Non-Smoking, River View - Guestroom, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Exterior view, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Lobby, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Lobby, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Swimming pool, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Swimming pool, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)

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8.1

Excellent

18 reviews

18 reviews

See map
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Happy Hiker 280 m
Nantahala outdoor center 400 m
NOC 400 m
The Peanut Shop of Gatlinburg 440 m
Miss Sadie's Old Time Photos 490 m
Tramway Mall 490 m
The Rock Shop 490 m
Smoky Mountain Gem Mine 550 m
Smoky Mountain Art 550 m
Elk's Plaza 590 m

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gatlinburg part of Gatlinburg (TN), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gatlinburg-Pigeon Forge Airport. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Breakfast [free]

Air conditioning

Daily housekeeping

Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Breakfast [free]

Swimming pool [outdoor]

Wi-Fi in public areas

Family room

Smoking area

Your dates are popular among travelersUsers are booking a place in Gatlinburg (TN) every 19 minutes on Agoda.com
Value for money8.5
Location rating9.1

Rooms available at SureStay Plus Hotel by Best Western Gatlinburg

Accessible - 1 King
...
  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
2 Queen Beds, Non-Smoking, River View
...
  • Room size: 19 m²/205 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Suite-1 King Bed, Balcony, Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed
Enter dates to see prices
1 King Bed, Non-Smoking, River View
...
  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Accessible - Suite King Bed
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Suite-2 Queen Beds, Balcony, Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
King Suite
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
KING BED ROOM
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Mobility Accessible King Suite with Balcony and Bathtub
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
King Suite with River View and Balcony
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 king bed
Enter dates to see prices

Frequently asked questions

Is car parking available at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg has car park onsite free of charge for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What are the property's policies for children's bedding at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg's policy pertaining to children's bedding considers guests age 2 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How long do travelers generally stay at SureStay Plus Hotel by Best Western Gatlinburg?

Verified past guests that have stayed at SureStay Plus Hotel by Best Western Gatlinburg had an average nightly stay of 2 nights at this property.

What payment options are accepted at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg supports up to 5, with payment card options such as Discover Card, Visa, MasterCard, and American Express.

What do past travelers love most about SureStay Plus Hotel by Best Western Gatlinburg?

Past guests that stayed at SureStay Plus Hotel by Best Western Gatlinburg have given this property a rating of 9.125 for its exceptional location as the primary highlight for their stay.

What is the average rating that past Solo travelers' have given to SureStay Plus Hotel by Best Western Gatlinburg?

Past solo travelers that have stayed at this property have given SureStay Plus Hotel by Best Western Gatlinburg an average rating of 7.7. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to SureStay Plus Hotel by Best Western Gatlinburg?

Verified couple travelers that have stayed at this property have given SureStay Plus Hotel by Best Western Gatlinburg an average rating of 7.8. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The nearest airport to SureStay Plus Hotel by Best Western Gatlinburg is Rockwood Municipal Airport, 108.0 km away.

See map

Explore the neighborhood

What people love about SureStay Plus Hotel by Best Western Gatlinburg

  • 8.4

    Excellent
    Cleanliness

    "It was clean and comfy!"

    Leah

    |

    March 16, 2023

Overall rating:

8.1

Excellent
18 reviews
Cleanliness
7.9
Facilities
7.0
Location
9.1
Read all reviews >
More about SureStay Plus Hotel by Best Western Gatlinburg

More about SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg is a smart choice for travelers to Gatlinburg (TN), offering a relaxed and hassle-free stay.
The facilities and services provided by SureStay Plus Hotel by Best Western Gatlinburg ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is available and free, provided by the hotel for guests with their own transportation. In-room conveniences include daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at SureStay Plus Hotel by Best Western Gatlinburg. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at SureStay Plus Hotel by Best Western Gatlinburg include a balcony or terrace, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms. SureStay Plus Hotel by Best Western Gatlinburg also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at SureStay Plus Hotel by Best Western Gatlinburg begin with a complimentary breakfast. SureStay Plus Hotel by Best Western Gatlinburg has vending machines that provide round-the-clock refreshment, at low cost.
To fill your days, be sure to check out the fantastic facilities offered at SureStay Plus Hotel by Best Western Gatlinburg. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Hot days can be cool fun with water activities like the fishing. In a competitive mood? Get sporty with your travel group or other guests at the hiking trails in the hotel.

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Amenities and facilities

Very good
Facilities

7

Most talked about facilities

Swimming Pool

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Hindi
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Hiking
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Breakfast [continental]
  • Breakfast [free]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Meeting/banquet facilities
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Blackout curtains
  • Carpeting
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Exterior corridor
  • Free bottled water
  • Hair dryer
  • Heating
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • LAN Internet in room [free]
  • Linens
  • Microwave
  • Non-smoking
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental

Location

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728
Exceptional
Location

9.1

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Number of floors7
  • Number of rooms 52

Property announcements

Beginning January 1, 2019, we will no longer accept pets. We apologize for the inconvenience.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of SureStay Plus Hotel by Best Western Gatlinburg from real guests

Provided by verified guests of Agoda
8.1
Excellent
Cleanliness7.9
Facilities7.0
Location9.1
Service7.9
Value for money8.5
High score for Gatlinburg (TN)
Rating
9+ Exceptional (1)
8-9 Excellent (2)
7-8 Very Good (1)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (3)
Jun - Aug (1)
Sep - Nov (2)
Dec - Feb (1)

Show reviews that mention 

Showing 7 verified guest comments
8.4
Excellent
Leah from United States
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 3 nights in March 2023

Nice location! ”

This hotel was right on the river and we could hear it from the room! It was clean and comfy!

Reviewed March 16, 2023

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8.0
Excellent
Deron from United States
Couple
2 Queen Beds, Non-Smoking, River View
Stayed 3 nights in February 2023

Great value”

Nothing special. However, the combination of cleanliness and location are hard to beat at this low price.

Reviewed February 16, 2023

See room deals

5.6
Jasmine from United States
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 4 nights in September 2019

Staff was very rude, even the manager was rude. Didn’t really seem to care about problems.”

Bath tub was disgusting. Found a mildew or build up in the tub when I went to run a bath. Took a picture of it and went down stairs to complain and neither the employee or the manager seemed to think it was a real issue. Manager basically said that I was “SOL with the way I booked my hotel because it was a third party” and only gave me a discount when I explained to her that the other front desk person told me I would be getting one, she then huffed and said “I wish they wouldn’t speak for me”.

Reviewed September 14, 2019

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6.4
Good
Jamie
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 4 nights in April 2019

Doesn't look like like pic shows. Housekeeping was way friendlier than staff. ”

Located out of hustle from city which is great. Can walk the strip in Gatlinburg in seconds which is great, room clean and stocked daily but front desk not friendly. First night here needed plunger, he forgot. I had to go down at 10:30pm to get one and toilet still doesn't always flush. Family next to us kept us up all night peeping thru windows and pounding on balcony door scaring my girls. I called front desk and was told to figure out which room it was then they would deal with it. How is that my responsibility?

Reviewed April 19, 2019

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9.2
Exceptional
Arabind from United States
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 2 nights in March 2019

Exceptional”

The stay was very enjoyable & location was perfect. Most of the staffs were very courteous and helpful. I'd look forward to another vacation and stay at Best Western Gatinburg.

Reviewed March 27, 2019

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8.4
Excellent
Jennifer from United States
Couple
Stayed 4 nights in September 2018

Great location”

We have stayed at this hotel several times and this time it did not disappoint. I was worried about the name change but they have actually done some upgrades. The location is perfect close enough to walk the Gatlinburg strip and to drive up to the mountains and avoid traffic. The river looking below your balcony is breathtaking. They are also dog friendly so bring your fur babies!

Reviewed September 21, 2018

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6.4
Good
Vicki from United States
Couple
2 Queen Beds, Non-Smoking, River View
Stayed 1 night in July 2018

okay”

Most of the staff were pleasant and helpful. The room was clean. The coffee maker did not work. The receiver was not plugged into the room phone. The pool was not clean.

Reviewed July 21, 2018

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