The Alana Hotel Surabaya

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231

Highlights

Great Spa

For me I love the sauna near the swimming pool.
Great for Children

Good hotel for family with kids
Rated highly by Business travelers

Recommended hotel for business trip
Excellent room comfort & quality

A spacious rooms, clean bathroom, high speed internet.
Top Value

Best hotel with reasonable price

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Fitness center

Restaurants

Bar

Yoga room

About us

Discover The Alana Hotel Surabaya, located in Rungkut where urban vibrancy meets local charm. This inviting hotel offers spacious rooms with air conditioning, complimentary Wi-Fi, and stunning city views. Guests can enjoy gourmet dining at the on-site restaurant, relax at the exclusive bar, and unwind in the luxurious indoor pool and rejuvenating sauna. Shopping enthusiasts will appreciate Royal Plaza Surabaya and Marina Plaza, just over 1 kilometer away. With excellent breakfast options and a complimentary water jug, it’s an ideal choice for two travelers seeking comfort and convenience in the heart of Surabaya. Experience the perfect blend of modern amenities and local culture. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

13 travelers have booked today.

Cleanliness 8.8
Facilities 8.6
Room comfort and quality 8.6
Service 8.6

Based on 1,540 verified reviews

Cleanliness

8.8

Facilities

8.6

Room comfort and qua...

8.6

Service

8.6

Value for money

8.6

Location

8.3

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Nearest transportation options

Margorejo is within 0.56 km

Jemursari is within 1.21 km

See map

8.3Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo
2.5 km
Surabaya Town Square
2.7 km
Masjid Nasional Al Akbar Surabaya
2.7 km
Bungkul Park
3.1 km
Monkasel (Submarine Monument)
5.5 km
Closest landmarks
Citra Medical Center
200 m
Posyandu Melati 3
260 m
Maspion Square
330 m
Margorejo
560 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
670 m

Good to know

Value for money8.6
Distance to city center1 km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport9.1 km

Rooms available at The Alana Hotel Surabaya

Excellent
Room comfort & quality

8.6

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Based on 1272 reviews from verified travelers

Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family Room
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Premier Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Double
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Club Room City View
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Club Room City View Smoking
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

While lounging at The Alana Hotel Surabaya, you can indulge in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

The average room rate for The Alana Hotel Surabaya in the past month is 667738.66 IDR, compared to city's average of 310088.02 IDR.

The Alana Hotel Surabaya can converse up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

The Alana Hotel Surabaya supports up to 4, with payment card options such as MasterCard, American Express, Cash, and Visa.

Verified business travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.7. You can check out more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.9. You can look up more comprehensive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Past local travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 9.5. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.

Shopping options in The Alana Hotel Surabaya’s Rungkut neighborhood include Surabaya Town Square.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

More about The Alana Hotel Surabaya

More about The Alana Hotel Surabaya

Discover Comfort and Convenience at The Alana Hotel Surabaya

Nestled just a kilometer from the vibrant city center of Surabaya, The Alana Hotel offers travelers a perfect blend of modern comfort and strategic location. Built in 2013, this stylish hotel boasts 162 well-appointed rooms designed to ensure a restful stay for both business and leisure guests. With a convenient 20-minute drive to the airport, it’s an ideal choice for those seeking seamless connectivity and easy access to Surabaya’s bustling attractions. Guests can enjoy flexible check-in and check-out times, with check-in starting from 2:00 PM and check-out until 12:00 PM, allowing for a relaxed arrival and departure experience. The hotel warmly welcomes families, offering free stays for children of all ages, making it an excellent option for family vacations. Whether you're exploring the city or simply relaxing in comfort, The Alana Hotel Surabaya promises a memorable stay filled with convenience and warm hospitality.

Unwind and Enjoy at The Alana Hotel Surabaya's Entertainment Facilities

At The Alana Hotel Surabaya, guests are treated to a wide range of entertainment facilities that are designed to provide the ultimate relaxation and enjoyment during their stay. Whether you're looking to socialize with friends or simply unwind after a long day of exploring Surabaya, the hotel has you covered. The hotel's bar is the perfect place to start your evening, offering a cozy and inviting atmosphere where you can enjoy a refreshing cocktail or a glass of wine. With a variety of drinks to choose from, you can sit back, relax, and soak in the lively ambiance. For those seeking a little extra relaxation, the sauna is the ideal spot to rejuvenate your body and mind. Step into the tranquil sauna and let the heat melt away your stress as you detox and unwind. It's the perfect way to recharge and prepare for another day of adventure in Surabaya. If you prefer a more social setting, the shared lounge/TV area is a great place to mingle with fellow travelers or catch up on your favorite shows. Sit back on comfortable sofas, grab a snack from the nearby gift/souvenir shop, and enjoy some quality time with friends or family. With its array of entertainment facilities, The Alana Hotel Surabaya ensures that your stay is not only comfortable but also filled with fun and relaxation. Whether you're looking to unwind, socialize, or simply enjoy some downtime, this hotel has everything you need to make your stay in Surabaya truly memorable.

Stay Active and Refresh at The Alana Hotel Surabaya’s Sports Facilities

At The Alana Hotel Surabaya, guests are invited to enjoy a rejuvenating experience with our well-equipped indoor pool, perfect for a refreshing swim regardless of the weather. Whether you're looking to unwind after a busy day or start your morning with an energizing splash, our indoor pool offers a tranquil oasis right within the hotel premises. Complementing the indoor pool is our modern fitness center, designed to cater to all your workout needs. Fully equipped with state-of-the-art exercise machines and free weights, the fitness center provides a convenient and comfortable space for guests to maintain their fitness routines. Whether you're a seasoned athlete or just looking to stay active during your stay, our sports facilities are here to support your health and wellness goals.

Exceptional Convenience Facilities at The Alana Hotel Surabaya

Experience seamless comfort and convenience during your stay at The Alana Hotel Surabaya, where a range of thoughtful facilities are designed to cater to your needs. Enjoy the ease of daily housekeeping and reliable Wi-Fi in all rooms, ensuring you stay connected and comfortable throughout your visit. For added convenience, the hotel offers efficient luggage storage and a safe place for your valuables with safety deposit boxes, giving you peace of mind during your stay. Guests can also take advantage of the hotel’s laundry service and room service for a hassle-free experience. Stay connected in public areas with complimentary Wi-Fi, or unwind in the designated smoking area. Whether you're here for business or leisure, The Alana Hotel Surabaya’s well-rounded amenities are tailored to make your stay as convenient and enjoyable as possible.

Convenient Transport Facilities at The Alana Hotel Surabaya

The Alana Hotel Surabaya offers guests a seamless travel experience with its well-equipped transport facilities. Guests can enjoy the convenience of a secure on-site car park, making it easy to arrive and depart with peace of mind. Whether you're exploring the vibrant city or heading out for business, parking is hassle-free and readily available. To further enhance your stay, the hotel provides a reliable shuttle service, offering comfortable transportation to key locations around Surabaya. This service ensures you can explore the city effortlessly and without worry. In addition to the shuttle, The Alana Hotel Surabaya also offers convenient taxi services, allowing guests to quickly and comfortably reach their destinations. Whether you're heading to a business meeting, shopping district, or local attractions, the taxi service adds an extra layer of convenience and flexibility to your travel plans. With these comprehensive transport options, guests can enjoy a smooth, stress-free stay and make the most of their time in Surabaya.

Modern Comfort and Convenience at The Alana Hotel Surabaya

Experience a stay of modern comfort and convenience at The Alana Hotel Surabaya. Each room is equipped with a range of amenities to ensure a comfortable and enjoyable stay. The air conditioning system allows you to adjust the temperature to your liking, ensuring a cool and refreshing atmosphere throughout your stay. Get ready for a day of exploration in Surabaya with the hair dryer provided in your room. This convenient amenity allows you to style your hair effortlessly and look your best before heading out. Unwind after a long day of sightseeing by catching up on your favorite shows on the television in your room. With a variety of channels to choose from, you can relax and enjoy some downtime in the comfort of your own space. Quench your thirst or enjoy a midnight snack with the mini bar available in your room. Stocked with a selection of beverages and snacks, the mini bar offers a convenient and indulgent option for refreshments. Stay connected and entertained with the satellite/cable TV in your room. Enjoy a wide range of channels and programs, ensuring that there is always something to watch during your stay at The Alana Hotel Surabaya. With these room facilities, The Alana Hotel Surabaya provides a comfortable and convenient stay for all guests. Whether you are traveling for business or leisure, these amenities ensure that your stay is enjoyable and hassle-free.

Exquisite Dining Experience at The Alana Hotel Surabaya

Discover a culinary haven at The Alana Hotel Surabaya, where guests can indulge in a delightful breakfast buffet each morning. Start your day with a wide array of delicious options, expertly prepared to satisfy every palate and set the tone for a perfect stay. For those seeking convenience or a cozy meal in the comfort of their room, the hotel offers attentive room service, ensuring that delectable dishes are always just a call away. Throughout your stay, the hotel’s dedicated daily housekeeping staff ensures your environment remains pristine and inviting, allowing you to fully relax and enjoy your dining experiences. Whether you prefer dining in the elegant restaurant or savoring a meal in the privacy of your room, The Alana Hotel Surabaya provides a seamless blend of quality service and culinary excellence to enhance your stay.

Comfortable and Spacious Room Options at The Alana Hotel Surabaya

Discover a variety of well-appointed rooms at The Alana Hotel Surabaya, designed to cater to different guest preferences and needs. Choose from the cozy Deluxe Double and Premier Double, both offering 28 to 32 square meters of space with comfortable double beds. For those traveling with family or in larger groups, the Family Room and Suite provide generous 62 to 64 square meters of space, featuring luxurious King beds for ultimate comfort. Business travelers and guests seeking a touch of exclusivity can opt for the elegant Club Room or the expansive Executive Room, both offering a sophisticated stay with ample room for relaxation. Booking these rooms through Agoda ensures you enjoy the best possible prices, making your stay more affordable without compromising quality. The platform also offers a hassle-free booking experience, allowing you to secure your preferred room quickly and easily. Whether you're planning a romantic getaway, a family vacation, or a business trip, The Alana Hotel Surabaya's diverse room options combined with Agoda's convenience make for a seamless and enjoyable travel experience.

Discover the Vibrant Neighborhood of Rungkut in Surabaya

Nestled in the heart of Surabaya, Indonesia, the Alana Hotel offers a prime location in the vibrant neighborhood of Rungkut. This bustling area is known for its modern amenities, excellent shopping opportunities, and a wide range of dining options, making it the perfect destination for both business and leisure travelers. Rungkut is a commercial hub, home to numerous office buildings, corporate headquarters, and industrial parks. Its strategic location makes it a popular choice for business travelers, offering easy access to major transportation hubs and business centers. The area is also well-connected, with convenient access to the Surabaya-Juanda International Airport, making it an ideal base for those flying in and out of the city. In addition to its business-centric atmosphere, Rungkut also offers plenty of entertainment and recreational options. Just a short distance from the hotel, guests can explore the vibrant shopping malls, such as Royal Plaza Surabaya and Supermal Pakuwon Indah, where they can indulge in retail therapy or catch the latest blockbuster at the cinema. Food enthusiasts will be delighted by the diverse culinary scene in Rungkut, with a wide array of local and international restaurants, cafes, and street food stalls to choose from. Whether you're seeking a business-oriented stay or looking to immerse yourself in the local culture, Rungkut in Surabaya has something for everyone. With its convenient location, excellent amenities, and a lively atmosphere, the Alana Hotel offers the perfect base to explore all that this vibrant neighborhood has to offer.

Convenient Transportation Options from the Airport to The Alana Hotel Surabaya

Located in the vibrant city of Surabaya, Indonesia, The Alana Hotel Surabaya offers a comfortable and convenient stay for both business and leisure travelers. Getting to the hotel from the nearest airport is a breeze, thanks to the various transportation options available. If you're arriving at Juanda International Airport, the closest airport to Surabaya, you can easily reach The Alana Hotel Surabaya by taking a taxi or hiring a car. Taxis are readily available outside the airport terminal, and the journey to the hotel typically takes around 30 minutes, depending on traffic conditions. Alternatively, you can pre-book a car rental service for a more personalized and hassle-free experience. For those looking for a more budget-friendly option, you can also take a public bus from the airport to The Alana Hotel Surabaya. The airport provides a bus service that connects to various destinations in Surabaya, including Rungkut, where the hotel is located. The bus journey may take slightly longer, but it offers an opportunity to experience the local transportation system and is a great way to immerse yourself in the city's culture. No matter which transportation option you choose, you can rest assured that reaching The Alana Hotel Surabaya from the airport is convenient and straightforward. Upon arrival, you'll be greeted by the hotel's warm and friendly staff, ready to provide you with a memorable stay in Surabaya.

Explore Surabaya's Vibrant Landmarks and Attractions

Located in the heart of Surabaya, The Alana Hotel offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, you'll find Masjid Nasional Al Akbar Surabaya, a magnificent mosque that stands as an architectural masterpiece. Admire its grandeur and intricate design as you soak in the spiritual atmosphere. For a day of fun-filled excitement, head to Suroboyo Carnival Park. This amusement park is perfect for families and thrill-seekers alike, offering a wide range of rides, games, and entertainment options. From thrilling roller coasters to relaxing carousels, there's something for everyone to enjoy. If you're in need of any medical assistance, Puskesmas Pembantu Kebraon and Klinik Utama El Shafi are conveniently located nearby. Additionally, Apotek K24 Pandugo is just a stone's throw away, ensuring easy access to any necessary medications. For those looking to stay active during their stay, the hotel is situated close to a gym where you can work up a sweat and maintain your fitness routine. Immerse yourself in the local culture by visiting Yakaya, a traditional market where you can explore a wide array of local products and experience the vibrant atmosphere of Surabaya. With its prime location, The Alana Hotel offers easy access to a variety of nearby landmarks and attractions, making it the perfect choice for both leisure and business travelers seeking a memorable experience in Surabaya.

Convenient Public Transport Stations near The Alana Hotel Surabaya

Located in the bustling city of Surabaya, The Alana Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away from the hotel, you will find Jemursari, Margorejo, Kertomenanggal, and Wonokromo Railway Station. Jemursari and Margorejo are two nearby bus stations that provide excellent connectivity to various parts of the city. Whether you want to explore the vibrant markets, visit popular attractions, or simply navigate your way around Surabaya, these bus stations offer a convenient and affordable mode of transportation. For those looking to venture further, Kertomenanggal and Wonokromo Railway Station are within reach. These railway stations connect Surabaya to other major cities in Indonesia, allowing you to easily explore the country. Whether you're planning a day trip to the beautiful beaches of Bali or want to immerse yourself in the cultural richness of Yogyakarta, these railway stations provide a convenient starting point. With these public transport options in close proximity to The Alana Hotel Surabaya, you can confidently explore Surabaya and beyond, knowing that you have convenient and reliable transportation at your doorstep.

Indulge in a Culinary Adventure at The Alana Hotel Surabaya

Surrounding The Alana Hotel Surabaya, you will find a plethora of dining options that will satisfy any craving. For those seeking authentic Japanese cuisine, Mr Sumo is a must-visit. Indulge in their delectable sushi rolls and sashimi platters that are made with the freshest ingredients. If you're in the mood for some local flavors, head over to Bebek Goreng Palupi Rungkut and savor their famous crispy fried duck. Mie Mapan offers a variety of mouthwatering noodle dishes that will leave you wanting more. For a cheesy and flavorful treat, Richeese Factory - Rungkut Madya is the place to be. Their signature fried chicken and cheese sauce combination is simply irresistible. Other nearby options include Ayam Geprek Mr Suprek UPN, Agis Restaurant, Merr Kayu Manis Restaurant, DIMSUM & SUKI XL "Xtra Lezat", and Waroeng Spesial Sambal 'SS' Rungkut, each offering their own unique culinary delights. Whether you're a food enthusiast or simply looking for a satisfying meal, The Alana Hotel Surabaya's surrounding restaurants will surely impress.

Shop 'til You Drop at Surabaya's Vibrant Shopping Landmarks

The Alana Hotel Surabaya is conveniently located near a plethora of shopping landmarks that will satisfy even the most avid shopaholic. Just a stone's throw away, you'll find the City of Tomorrow Mall, a modern shopping complex that offers a wide range of fashion boutiques, electronics stores, and entertainment options. If you're looking for unique souvenirs or traditional Indonesian batik, a visit to Rumah Batik Jawa Timur is a must. For a taste of Surabaya's vibrant night scene, head to the Surabaya Carnival Night Market, where you can browse through a variety of stalls selling local handicrafts, street food, and live performances. CITO Shopping Mall and Maspion Square are also within close proximity, offering an array of retail outlets and dining options. Additionally, the nearby Darmo Trade Center and Royal Plaza Surabaya are perfect destinations for those seeking a more upscale shopping experience. Don't forget to explore the Marina Plaza, where you can find an assortment of trendy boutiques, cafes, and restaurants. With such a diverse selection of shopping landmarks nearby, The Alana Hotel Surabaya is the perfect base for avid shoppers looking to indulge in retail therapy.

Affordable Luxury at The Alana Hotel Surabaya

Experience the perfect blend of luxury and affordability at The Alana Hotel Surabaya. With an average room price of just $56, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Surabaya, which stands at $28. At The Alana Hotel Surabaya, you can enjoy a comfortable and stylish stay without breaking the bank. Each room is elegantly furnished and equipped with modern amenities to ensure a pleasant and convenient stay. Whether you are traveling for business or leisure, you will find everything you need to make your stay enjoyable. With its prime location in Surabaya, you'll have easy access to the city's top attractions, shopping centers, and restaurants. After a day of exploring, you can unwind at the hotel's rooftop pool or indulge in a rejuvenating spa treatment. The Alana Hotel Surabaya offers a truly exceptional experience at a price that won't dent your wallet. Book your stay today and discover the perfect combination of luxury and affordability.

Clean Rooms, Delicious Food, and Excellent Staff

The Alana Hotel Surabaya has received rave reviews from its guests, with many praising the cleanliness of the rooms, the quality of the food, and the exceptional staff. Visitors have consistently mentioned that the rooms are spotless, ensuring a comfortable and enjoyable stay. The hotel's restaurant has also garnered positive feedback, with guests raving about the delicious and satisfying meals served. Moreover, the staff at The Alana Hotel Surabaya have been commended for their professionalism and helpfulness. From the reception staff to all other team members, guests have experienced top-notch service and assistance throughout their stay. The combination of clean rooms, delectable food, and excellent staff make The Alana Hotel Surabaya a fantastic choice for travelers seeking a memorable stay in the heart of Surabaya.

Unforgettable Stays at The Alana Hotel Surabaya

Discover a world of exceptional hospitality and unforgettable experiences at The Alana Hotel Surabaya. With an impressive overall rating of 8.4, this hotel has garnered praise from countless satisfied guests. From the moment you step into the lobby, you'll be greeted with warm smiles and impeccable service from the friendly staff, who have received an outstanding rating of 8.5 for their exceptional performance. One of the highlights of The Alana Hotel Surabaya is its excellent value for money. With an impressive rating of 8.4 for value, guests can enjoy luxurious amenities and top-notch facilities without breaking the bank. Whether you're traveling for business or leisure, the hotel offers an array of facilities that cater to your every need. From the well-equipped fitness center to the rejuvenating spa, you'll find everything you need to unwind and relax during your stay. Cleanliness is of utmost importance at The Alana Hotel Surabaya, and it shows in the remarkable rating of 8.7 for cleanliness. The hotel's dedicated housekeeping team ensures that every corner of the property is immaculately maintained, providing guests with a pristine and comfortable environment. You can rest easy knowing that your room will be spotlessly clean and well-maintained, allowing you to fully enjoy your stay without any worries.

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Amenities and facilities

Excellent8.6

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • On-site entertainment
  • Sauna
  • Swimming pool
  • Swimming pool [indoor]
  • Yoga room
Cleanliness and safety
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte in restaurant
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Elevator
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Kids club
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Car park [free of charge]
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Carpeting
  • Clothes rack
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Window

Food and dining

Breakfast options
  • Halal

Location

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231

Excellent8.3

Location

Airports
  • Juanda International Airport (SUB)
    9.1 km
  • Abdul Rachman Saleh Airport (MLG)
    68.8 km 2.2 hour drive
Public transportation
  • Margorejo
    560 m
  • Jemursari
    1.2 km
Hospital or clinic
  • Citra Medical Center
    200 m
Shopping
  • Tunjungan Plaza
    6.2 km
Cash withdrawal
  • ATM
    70 m 1 min walk

What's nearby

Popular landmarks
  • Surabaya's Zoo
    2.5 km
  • Surabaya Town Square
    2.7 km
  • Masjid Nasional Al Akbar Surabaya
    2.7 km
  • Bungkul Park
    3.1 km
  • Monkasel (Submarine Monument)
    5.5 km
  • Tunjungan Plaza
    6.2 km
  • Tugu Pahlawan
    8.1 km
  • Suramadu National Bridge
    8.2 km
  • Pakuwon Food Festival
    9.2 km
  • Sampoerna Museum
    9.7 km
Nearby landmarks
  • Citra Medical Center
    200 m
  • Posyandu Melati 3
    260 m
  • Maspion Square
    330 m
  • Margorejo
    560 m
  • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
    670 m
  • Puskesmas Pembantu Margorejo
    700 m
  • Klinik Pratama Muslimat NU 1
    780 m
  • Posyandu Balita Kuncup Harapan VIII
    920 m
  • Rs Islam Jemursari
    1.0 km
  • Taman Pelangi
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)20
The property
  • Year property opened2013
  • Number of floors18
  • Room voltage220
  • Number of rooms 162
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • Number of bars/lounges2

Property announcements

The room rate on December 31, 2021 is inclusive of gala dinner. Any additional guest is subject to an additional charge.

Reviews of The Alana Hotel Surabaya from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.5

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 9.6
  • 9.6
  • 9.2
  • 10
  • 5.6
  • 8.0
  • 10

Most recent

  • Cleanliness score 8.8 out of 10 and is a high score in Surabaya
    Cleanliness8.8
  • Facilities score 8.6 out of 10 and is a high score in Surabaya
    Facilities8.6
  • Room comfort and quality score 8.6 out of 10 and is a high score in Surabaya
    Room comfort and quality8.6
  • Service score 8.6 out of 10 and is a high score in Surabaya
    Service8.6
  • Value for money score 8.6 out of 10 and is a high score in Surabaya
    Value for money8.6
  • Location score 8.3 out of 10 and is a high score in Surabaya
    Location8.3
High score for Surabaya

Rating

9+ Exceptional (240)
8-9 Excellent (118)
7-8 Very Good (240)
6-7 Good (55)
<6 Below Expectation (62)

Review summary

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The hotel has been praised in multiple reviews for the helpful and friendly staff, making guests feel welcomed and cared for during their stay. The value for money is also highly regarded, with guests finding the hotel to be a great deal. The breakfast at the hotel has been highly rated, with a lot of variety to choose from. Additionally, guests have noted that the hotel is new, clean, and well-maintained, which adds to the overall positive experience.

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Service

Mentioned in 38 reviews
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Location

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sentiment-positive-indicator
73% Positive
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26% Unfavourable

Room size

Mentioned in 19 reviews
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100% Positive

Room comfort

Mentioned in 14 reviews
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85% Positive
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14% Unfavourable

Property facilities

Mentioned in 9 reviews
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77% Positive
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22% Unfavourable

Value for money

Mentioned in 9 reviews
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100% Positive

Bathroom

Mentioned in 8 reviews
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37% Positive
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62% Unfavourable
Showing 715 verified guest comments
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  1. 10.0
    Exceptional
    Nindy from Indonesia
    Solo traveler
    Premier Double
    Stayed 2 nights in December 2025

    “Top hotel”

    I stayed here for 2 nights, with full-service treatment. Upon arrival, my suitcase was taken to the room, the staff were very friendly. Initially, I was given a twin bed room, but after I requested a change, I was moved to a king bed room. The food was delicious and varied. Perfect for those who want to staycation here ☆☆☆☆☆

    Reviewed December 12, 2025
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  2. 10.0
    Exceptional
    Stefani from Indonesia
    Couple
    Premier Twin
    Stayed 1 night in September 2025

    “PERFECT”

    Solo Road Trip - Malang - Surabaya Hotel: Solo: Neo Gading Aston Malang: Alana Malang Surabaya: Alana Surabaya All in 1 group, affordable prices, all facilities & cleanliness PERFECT!!!

    Reviewed September 07, 2025
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  3. 10.0
    Exceptional
    vionna from Indonesia
    Family with young children
    Premier Double
    Stayed 1 night in October 2025

    “Exceptional”

    The room, lobby fragrant and clean,,, happy because I happen to like fragrances 😬 Good service, okay facilities, for me as a guest with a small child it is comfortable to stay here.

    Reviewed October 31, 2025
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  4. 10.0
    Exceptional
    Budi from Indonesia
    Family with teens
    Club Room
    Stayed 2 nights in June 2025

    “Family Friendly”

    Perdana stay, karena ada jadwal ke Malang. Tiba malam jam 22.30 disambut baik FO dan check-in cepat, dapet high floor, dibantu antar koper, kebetulan pakai valet karena parkir penuh. AC kamar dingin banget, shower airPanas stabil, amenities lengkap, air minum dispenser, dapet snack herbal sachet, lampu terang, minusnya belum smartTV tampilan kurang jernih. Breakfastnya lumayan lengkap, soto lamongan dan pastrynya enak, roastChicken agak asin, tatanan meja padat sempit crowded (pas long weekend), dibantu oleh Mba Ovi yang ramah dan sigap.

    Reviewed July 12, 2025
  5. 10.0
    Exceptional
    Chairul from Indonesia
    Group
    Deluxe Double
    Stayed 1 night in July 2025

    “Good hotel”

    The room is okay, cleanliness is okay, service is okay, I've stayed at Alana several times and always received good assistance and service.

    Reviewed July 07, 2025
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