THE FACE Suites Hotel

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Highlights

Located in heart of Kuala Lumpur

- This neighborhood is preferred by frequent travelers. Properties here...

It’s near Petronas… we can actually just walk to get there.
Check-in [24-hour]

Excellent room comfort & quality

- Guests have rated this property 9.4/10 on room comfort and quality

Spacious and tidy rooms that made for a comfortable stay.
Sparkling clean

- Guests have rated this property 9.0/10 on cleanliness

Was shocked because it is very big and clean.
Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Airport transfer

About us

The Face Suites Kuala Lumpur features a rooftop infinity pool with skyline views, including Petronas Towers. Centrally located, this luxury hotel offers modern sophistication and residential-style comfort, perfect for two travelers. Located in Kuala Lumpur City Centre, The Face Suites offers easy access to landmarks like Menara Kuala Lumpur and shopping hubs such as Pavilion KL and Berjaya Times Square. Guests enjoy air-conditioned rooms with free WiFi, with select units offering cityscape views. Highlights include an infinity pool, food delivery service, and an on-site nightclub for nightlife. Ideal for two travelers, it provides convenient access to cultural attractions, upscale malls, and vibrant entertainment. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Room comfort and quality 9.5
Cleanliness 9.1
Location 8.9
Value for money 8.9

Based on 5,445 verified reviews

Room comfort and qua...

9.5

Cleanliness

9.1

Location

8.9

Value for money

8.9

Facilities

8.8

Service

8.7

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Nearest transportation options

Bukit Nanas Monorail Station is within 0.22 km

Dang Wangi LRT Station is within 0.26 km

See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 126 places in walking distance!

Parking
Available
Walkable places
A'Famosa Theme Park
150 m
Hard Rock Café
330 m
Malaysian Travel Business
370 m
Maison Bar
400 m
Garçon at Maison
400 m
Popular landmarks
Menara Kuala Lumpur
570 m
Petronas Twin Towers
900 m
KLCC - Bukit Bintang Pedestrian Walkway
1.1 km
Aquaria KLCC
1.1 km
KLCC Park
1.2 km
Closest landmarks
Tourist Police
360 m
Malaysian Tourism Centre
370 m
Fruit
490 m
Camp ground
490 m
Ivy
490 m

Good to know

Value for money8.9
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Rooms available at THE FACE Suites Hotel

Exceptional
Room comfort & quality

9.5

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Based on 4824 reviews from verified travelers

2 Bedroom Premier
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  • Room size: 121 m²/1302 ft²
  • 1 king bed & 1 queen bed
  • 1 king bed & 1 queen bed
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2 Bedroom Deluxe
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  • Room size: 98 m²/1055 ft²
  • 1 king bed & 1 queen bed
  • 1 king bed & 1 queen bed
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2 Bedroom Superior
...
  • Room size: 96 m²/1033 ft²
  • 1 king bed & 1 queen bed
  • 1 king bed & 1 queen bed
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1 Bedroom Deluxe
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  • Room size: 84 m²/904 ft²
  • 1 king bed
  • 1 king bed
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1 Bedroom Premier
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  • Room size: 96 m²/1033 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
1 Bedroom Superior
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  • Room size: 83 m²/893 ft²
  • 1 king bed
  • 1 king bed
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1-Bedroom Grand Premier Suite
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  • Room size: 101 m²/1087 ft²
  • 1 single bed and 1 king bed
  • 1 single bed and 1 king bed
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Two Bedroom Deluxe Twin
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  • Room size: 98 m²/1055 ft²
  • 2 single beds & 1 queen bed
  • 2 single beds & 1 queen bed
Enter dates to see prices
One Bedroom Grand Premier
...
  • Room size: 101 m²/1087 ft²
  • 1 single bed and 1 king bed
  • 1 single bed and 1 king bed
Enter dates to see prices
One Bedroom Deluxe Twin
...
  • Room size: 84 m²/904 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Yes! THE FACE Suites Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.

While lounging at THE FACE Suites Hotel, take pleasure in your evening or night out at Healy Mac's (KLCC), Luna, and Ava Bistro to make the most out of your nightlife.

Verified past guests that have stayed at THE FACE Suites Hotel had an average nightly stay of 2 nights at this property.

Verified couple travelers that have stayed at this property have given THE FACE Suites Hotel an average rating of 9.0. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given THE FACE Suites Hotel an average rating of 8.8. You can look up more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given THE FACE Suites Hotel an average rating of 8.8. You can look up more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Verified group travelers that have stayed at this property have given THE FACE Suites Hotel an average rating of 9.0. You can find more precise customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Past local travelers that have stayed at this property have given THE FACE Suites Hotel an average rating of 8.7. You can look up on more in depth customer reviews, and feedback for this property down in the review section.

The nearest train, metro, or bus station is Bukit Nanas Monorail Station, 217.31 m away from THE FACE Suites Hotel.

Shopping options in THE FACE Suites Hotel’s Kuala Lumpur City Centre neighborhood features Suria KLCC, Pavilion Kuala Lumpur, and Sungei Wang Plaza.

The nearest airport to THE FACE Suites Hotel is Sultan Abdul Aziz Shah Airport, 17.0 km away.

More about THE FACE Suites Hotel

More about THE FACE Suites Hotel

Luxury Living at THE FACE Suites Kuala Lumpur

Experience the epitome of luxury living at THE FACE Suites Kuala Lumpur, a 5-star hotel located in the heart of Kuala Lumpur, Malaysia. With its prime location and impeccable service, this hotel offers a truly unforgettable stay for both business and leisure travelers. As you step into the grand lobby of THE FACE Suites Kuala Lumpur, you'll be greeted by a warm and inviting atmosphere that sets the tone for your stay. Boasting a total of 200 elegantly designed rooms, this hotel offers a range of accommodation options to suit every guest's needs. Whether you're traveling alone, with a partner, or with your family, you'll find the perfect room to relax and unwind. Check-in at THE FACE Suites Kuala Lumpur begins at 03:00 PM, allowing you ample time to settle in and make yourself at home. The hotel's friendly and professional staff will ensure a smooth check-in process, providing you with all the necessary information and assistance you may need. And when it's time to check-out, you have until 12:00 PM to bid farewell to this luxurious haven. One of the many highlights of staying at THE FACE Suites Kuala Lumpur is its child policy. This hotel warmly welcomes families and allows children between the ages of 2 to 12 to stay free of charge. Whether you're traveling with little ones or planning a family getaway, you can rest assured that THE FACE Suites Kuala Lumpur is a child-friendly hotel that caters to the needs of both parents and children. With its convenient location, THE FACE Suites Kuala Lumpur offers easy access to the city's top attractions, shopping malls, and business districts. If you're flying in, the hotel is approximately 60 minutes away from the airport, ensuring a hassle-free journey to your luxurious retreat. Whether you're here for business or leisure, THE FACE Suites Kuala Lumpur promises an exceptional stay that will exceed your expectations.

Unwind and Indulge in Entertainment at THE FACE Suites Kuala Lumpur

At THE FACE Suites Kuala Lumpur, guests can unwind and indulge in a variety of entertainment options. The hotel features a stylish and vibrant bar, perfect for those looking to relax and enjoy a refreshing drink after a long day of exploring the city. With its sleek and modern design, the bar offers a trendy and sophisticated atmosphere, making it an ideal spot for socializing with friends or meeting new people. Whether you prefer a classic cocktail or a unique concoction, the skilled mixologists at the bar are ready to craft the perfect drink to suit your taste. Sit back, sip your favorite beverage, and soak in the breathtaking views of Kuala Lumpur's skyline, creating a truly memorable experience.

Stay Active at THE FACE Suites Kuala Lumpur

At THE FACE Suites Kuala Lumpur, staying active and maintaining your fitness routine is made easy with a range of excellent sports facilities. Whether you prefer a workout indoors or outdoors, this hotel has you covered. Step into the fitness center, equipped with state-of-the-art equipment and facilities, where you can engage in a variety of exercises and keep up with your fitness goals. With complimentary access for guests, you can enjoy a satisfying workout session at any time that suits you. For those who prefer to soak up the sun while staying active, the outdoor pool offers the perfect setting. Take a refreshing dip in the crystal-clear waters or swim a few laps to get your heart rate up. Surrounded by stunning city views, the pool area provides a serene and tranquil ambiance, making it an ideal spot to unwind after a busy day of exploring the city. Whether you want to relax by the poolside or engage in a water workout, the outdoor pool at THE FACE Suites Kuala Lumpur is the perfect spot to do so. In addition to the fitness center and outdoor pool, THE FACE Suites Kuala Lumpur also offers a free fitness center for guests. This facility is fully equipped with a range of exercise machines and weights, allowing you to enjoy a comprehensive workout session without any additional cost. Whether you prefer cardio exercises or strength training, you will find everything you need to stay active and energized. With these exceptional sports facilities, THE FACE Suites Kuala Lumpur ensures that guests can maintain their fitness routine and enjoy a healthy lifestyle during their stay.

Convenience Facilities at THE FACE Suites Kuala Lumpur

At THE FACE Suites Kuala Lumpur, guests can enjoy a range of convenient facilities that enhance their stay. The hotel offers a laundry service, ensuring that guests can have their clothes cleaned and freshened up during their stay. Additionally, room service is available, allowing guests to indulge in delicious meals in the comfort of their own rooms. For added security and peace of mind, THE FACE Suites Kuala Lumpur provides safety deposit boxes, where guests can securely store their valuables. The hotel also offers a concierge service, ensuring that guests have access to helpful assistance and recommendations throughout their stay. Whether guests are traveling for business or leisure, staying connected is made easy with Wi-Fi available in public areas and free Wi-Fi in all rooms. For guests who prefer to smoke, there is a designated smoking area provided. Other convenient facilities at THE FACE Suites Kuala Lumpur include dry cleaning services, luggage storage options, and daily housekeeping, ensuring that guests can have a hassle-free and comfortable stay. With these amenities, THE FACE Suites Kuala Lumpur aims to provide a seamless and enjoyable experience for all guests.

Convenient and Hassle-Free Transport Facilities at THE FACE Suites Kuala Lumpur

At THE FACE Suites Kuala Lumpur, we understand the importance of convenient and hassle-free transport options for our guests. Whether you are arriving from the airport or exploring the city, we have a range of transport facilities to cater to your needs. For those arriving at Kuala Lumpur International Airport, our airport transfer service ensures a seamless journey from the airport to our hotel. Our professional and friendly drivers will be waiting to greet you upon arrival, taking away the stress of navigating unfamiliar roads. If you prefer to drive yourself, we offer valet parking and self-parking options. Our secure and well-lit car park onsite provides peace of mind for guests with their own vehicles. Please note that car park charges are applied. For guests who prefer the convenience of taxis, our hotel offers a taxi service. Our dedicated concierge team will be happy to assist you in arranging a taxi to take you to your desired destination in Kuala Lumpur. With our range of transport facilities, including airport transfer, valet parking, car park, and taxi service, your stay at THE FACE Suites Kuala Lumpur is sure to be as convenient and stress-free as possible.

Indulge in Culinary Delights at THE FACE Suites Kuala Lumpur

At THE FACE Suites Kuala Lumpur, guests can delight in a wide range of dining options, ensuring a memorable culinary experience during their stay. Whether you're in the mood for a quick coffee, a hearty meal, or a convenient in-room dining experience, this hotel has it all. Start your day off right at the coffee shop, where you can savor freshly brewed beverages and a selection of delicious pastries. For a more substantial meal, head to the on-site restaurant, which offers a diverse menu featuring both local and international cuisines. Indulge in the flavors of Malaysia with authentic dishes, or opt for familiar favorites that will satisfy any craving. If you prefer the convenience of dining in the comfort of your own room, THE FACE Suites Kuala Lumpur offers room service, allowing you to enjoy a delectable meal without having to leave your accommodation. For those who prefer to prepare their own meals, there is also a shared kitchen available, equipped with modern appliances and utensils. Guests can also enjoy a hassle-free dining experience with the daily housekeeping service, ensuring that the dining areas are always clean and ready for use. Furthermore, for guests looking for halal dining options, THE FACE Suites Kuala Lumpur boasts a halal restaurant, providing a range of delectable dishes that adhere to Islamic dietary requirements. To kickstart your day, the hotel offers a breakfast buffet, where you can indulge in a variety of options to suit your taste buds. From a continental breakfast with freshly baked bread and pastries to a selection of hot dishes, there is something to satisfy every palate. With its diverse dining facilities, THE FACE Suites Kuala Lumpur ensures that guests have an exceptional culinary experience throughout their stay. Whether you're seeking a quick bite, a fine dining experience, or the convenience of in-room dining, this hotel has all your dining needs covered.

Luxurious and Spacious Rooms at THE FACE Suites Kuala Lumpur

Indulge in the ultimate comfort and luxury at THE FACE Suites Kuala Lumpur. With a range of elegantly designed rooms to choose from, your stay here will be nothing short of extraordinary. Unwind in the 1 Bedroom Deluxe, offering a generous 84 square meters of space and a plush King Bed. For a more spacious retreat, the 1 Bedroom Premier boasts 96 square meters of refined elegance, also featuring a King Bed. The 1 Bedroom Superior offers a cozy yet stylish ambiance with its 83 square meters and a comfortable King Bed. For larger groups or families, the 2 Bedroom Deluxe provides a roomy sanctuary with 98 square meters of space, complete with a King Bed and a Queen Bed. The 2 Bedroom Premier takes luxury to the next level with 121 square meters of opulence and features a King Bed and a Queen Bed. Lastly, the 2 Bedroom Superior offers 96 square meters of comfort and sophistication, with a King Bed and a Queen Bed. Booking your stay at THE FACE Suites Kuala Lumpur on Agoda guarantees you the best prices and a hassle-free experience. With Agoda's extensive network and user-friendly platform, you can easily find the perfect room for your needs and secure your reservation with just a few clicks. Don't miss out on the opportunity to experience the epitome of luxury at THE FACE Suites Kuala Lumpur, all at the best prices available.

Explore the Vibrant Kuala Lumpur City Centre

Located in the heart of Kuala Lumpur, Malaysia, THE FACE Suites is perfectly situated in the bustling Kuala Lumpur City Centre (KLCC) area. This vibrant district offers a myriad of attractions, entertainment, shopping, and dining options, making it an ideal destination for both business and leisure travelers. One of the main highlights of KLCC is the iconic Petronas Twin Towers, which stand tall as a symbol of Malaysia's modernity and architectural prowess. Visitors can marvel at the breathtaking views of the city from the observation deck on the 86th floor or explore the Suria KLCC shopping mall located at the base of the towers. For those seeking a cultural experience, the nearby Kuala Lumpur Convention Centre hosts various exhibitions, conferences, and events throughout the year. The beautifully landscaped KLCC Park is also a great spot to relax and unwind amidst lush greenery and a stunning water fountain display. In addition, the area is home to a wide range of upscale shopping malls, including Pavilion KL, Lot 10, and Starhill Gallery, where fashion enthusiasts can indulge in luxury brands and trendy boutiques. Food lovers will be delighted by the diverse culinary scene, with numerous restaurants, cafes, and street food stalls offering a delectable array of local and international cuisines. With its central location and an abundance of attractions, Kuala Lumpur City Centre is the perfect base for exploring the vibrant city of Kuala Lumpur.

Convenient Transportation Options from Kuala Lumpur Airports to THE FACE Suites Kuala Lumpur

Located in the heart of Kuala Lumpur City Centre, THE FACE Suites Kuala Lumpur offers luxurious accommodations and breathtaking views of the city skyline. Getting to the hotel from the nearest airports is a breeze, thanks to the convenient transportation options available. If you are arriving at Kuala Lumpur International Airport (KLIA), you have several choices for reaching THE FACE Suites Kuala Lumpur. The fastest and most convenient option is to take a taxi or a ride-hailing service directly to the hotel. The journey takes approximately one hour, depending on traffic conditions. Alternatively, you can take the KLIA Ekspres train to KL Sentral station, and from there, transfer to a taxi or ride-hailing service to reach the hotel. For those arriving at Sultan Abdul Aziz Shah Airport (also known as Subang Airport), the most convenient way to reach THE FACE Suites Kuala Lumpur is by taxi or ride-hailing service. The journey takes around 40 minutes, depending on traffic. Alternatively, you can take a shuttle bus from the airport to KL Sentral station, and from there, transfer to a taxi or ride-hailing service to reach the hotel. No matter which airport you arrive at, reaching THE FACE Suites Kuala Lumpur is a hassle-free experience with multiple transportation options available. Whether you choose to take a taxi, ride-hailing service, or public transportation, you'll be able to arrive at the hotel quickly and start enjoying your stay in Kuala Lumpur.

Discover Kuala Lumpur's Iconic Landmarks near THE FACE Suites Kuala Lumpur

Immerse yourself in the vibrant energy of Kuala Lumpur while staying at THE FACE Suites Kuala Lumpur. This luxurious hotel is surrounded by some of the city's most iconic landmarks and attractions, ensuring an unforgettable experience for every traveler. Just a stone's throw away from the hotel, you'll find the world-famous Petronas Twin Towers. These towering architectural marvels offer breathtaking views of the city from their observation deck. Take a leisurely stroll through the adjacent KLCC Park, a verdant oasis in the heart of the city, perfect for a picnic or a relaxing walk. For those seeking panoramic views of Kuala Lumpur, head to Menara Kuala Lumpur. This towering telecommunications tower boasts an observation deck that provides a bird's eye view of the cityscape. If you're traveling with family, don't miss Aquaria KLCC, an impressive oceanarium that houses a wide variety of marine life. If you're in the mood for some retail therapy, make your way to the KLCC - Bukit Bintang Pedestrian Walkway. This covered walkway connects the Petronas Twin Towers with the vibrant shopping district of Bukit Bintang, where you'll find an array of upscale boutiques, trendy restaurants, and lively entertainment options. Nature enthusiasts will appreciate the proximity of THE FACE Suites Kuala Lumpur to the KL Forest Eco Park. This lush rainforest reserve offers visitors the chance to explore nature trails and observe a diverse range of flora and fauna. For a cultural experience, visit Masjid Jamek Kampung Baru, a beautiful mosque located near the confluence of the Klang and Gombak rivers. With its prime location near these iconic landmarks and attractions, THE FACE Suites Kuala Lumpur is the perfect base for exploring all that Kuala Lumpur has to offer.

Convenient Public Transport Stations near THE FACE Suites Kuala Lumpur

Located in the heart of Kuala Lumpur, THE FACE Suites Kuala Lumpur offers easy access to several public transport stations, making it a convenient choice for travelers. Situated within walking distance from the hotel, guests can easily reach Raja Chulan Monorail Station, Ampang Park LRT Station, and Bukit Nanas Monorail Station. These stations provide seamless connectivity to various parts of the city, allowing guests to explore Kuala Lumpur's attractions with ease. For those looking to venture further, the LRT Train Stations - Damai LRT, Kampung Baru, Dato' Keramat, and Jelatek are also easily accessible from the hotel. These stations connect to the extensive LRT network, providing convenient transportation options to popular destinations in Kuala Lumpur. Additionally, the LRT Train Station - KLCC is within close proximity, allowing guests to easily visit the iconic Petronas Twin Towers and the vibrant KLCC shopping mall.

A Culinary Journey in the Heart of Kuala Lumpur

THE FACE Suites Kuala Lumpur is surrounded by a plethora of dining options that will delight even the most discerning food enthusiasts. Indulge in a gastronomic adventure at ZENZERO Restaurant & Wine Bar, where you can savor exquisite Italian cuisine paired with an extensive selection of wines. For a taste of authentic Malaysian flavors, head over to Restoran Nasi Kandar Pelita, a local favorite known for its aromatic rice dishes and flavorful curries. For a truly unforgettable dining experience, make your way to Atmosphere 360, a revolving restaurant that offers breathtaking panoramic views of the city while you indulge in a sumptuous buffet spread. If you're in the mood for something more casual, Tapak Urban Street Dining is the perfect spot to enjoy a wide variety of local and international street food in a vibrant and lively atmosphere. For a taste of Latin American flavors, Fuego at Troika Sky Dining is a must-visit, offering a menu inspired by the vibrant culinary traditions of Mexico and South America. Craving some Korean cuisine? K Fry Urban Korean @ Suria KLCC serves up mouthwatering Korean fried chicken and other popular Korean dishes. For a fine dining experience with stunning views, Cantaloupe at Troika Sky Dining is the place to be, offering modern European cuisine and a breathtaking view of the city skyline. Indulge in delectable pastries and artisanal breads at Kenny Hills Bakers, Ampang, where you can also enjoy a cup of freshly brewed coffee. Seafood lovers will be in heaven at Poseidon Reserve Caviar & Oyster Bar, a seafood haven that offers an impressive selection of caviar and oysters. Finally, for a taste of traditional Chinese cuisine, 1919 Restaurant is the perfect choice, serving up classic dishes with a modern twist. With such a diverse range of dining options just steps away from the hotel, guests at THE FACE Suites Kuala Lumpur can embark on a culinary journey like no other.

Shop 'til you drop at Kuala Lumpur's premier shopping landmarks

THE FACE Suites Kuala Lumpur is surrounded by a plethora of shopping landmarks that cater to every shopper's taste and preference. Just a short distance away, you'll find the Ampang Park Shopping Centre, a haven for fashion enthusiasts with its wide range of local and international brands. For bookworms, Kinokuniya is a must-visit, offering an extensive collection of books from various genres. If you're looking for luxury goods, head to Louis Vuitton, where you'll find exquisite designer items. For those on a budget, Uniqlo offers trendy and affordable clothing options. Art lovers will appreciate nikorex display, a unique art store showcasing stunning pieces. And if you're looking to add a touch of elegance to your home, Abee Rugs is the perfect place to find exquisite rugs and carpets. Don't miss Tear Proof, a specialty store offering a wide range of waterproof products. For pottery enthusiasts, Tenmoku Pottery is a hidden gem, offering beautifully crafted pottery pieces. Lastly, The Intermark Mall is just a stone's throw away, housing a variety of shops, restaurants, and entertainment options. With these shopping landmarks at your fingertips, you'll have an unforgettable retail therapy experience during your stay at THE FACE Suites Kuala Lumpur.

Luxury at an Affordable Price: THE FACE Suites Kuala Lumpur

Indulge in the opulence of THE FACE Suites Kuala Lumpur without breaking the bank. With an average price of $92 per room, this luxurious hotel offers exceptional value for money. Compared to the average price of a hotel room in Kuala Lumpur, which is $58, THE FACE Suites Kuala Lumpur provides an unparalleled experience at an affordable rate. Step into a world of elegance and sophistication as you enter THE FACE Suites Kuala Lumpur. Boasting spacious and stylishly designed rooms, each accommodation is thoughtfully furnished with modern amenities to ensure your utmost comfort. From the plush bedding to the sleek furnishings, every detail has been carefully curated to create a truly luxurious ambiance. What sets THE FACE Suites Kuala Lumpur apart is its unbeatable value. For just $92 per night, guests can enjoy not only the lavish accommodations but also access to a range of world-class facilities. Take a dip in the infinity pool, which offers breathtaking views of the city skyline, or unwind with a rejuvenating spa treatment at the hotel's wellness center. With its prime location in the heart of Kuala Lumpur, THE FACE Suites Kuala Lumpur is the perfect choice for discerning travelers seeking a memorable stay at an affordable price.

Exceptional Service and Beautiful Rooms

THE FACE Suites Kuala Lumpur has received rave reviews from its satisfied guests. The staff at this hotel are known for their friendliness and helpfulness, ensuring that every guest feels welcome and well taken care of. The breakfast served at the hotel is also highly praised, with guests raving about its variety and deliciousness. One of the standout features of this hotel is its stunning swimming pool. Guests cannot stop gushing about how amazing it is, describing it as the best pool they have ever experienced. The pool area is impeccably maintained, providing a serene and relaxing space for guests to unwind and soak up the sun. The rooms at THE FACE Suites Kuala Lumpur are not only clean and comfortable but also spacious and bright. Guests appreciate the attention to detail in the cleanliness of the rooms, ensuring a pleasant and hygienic stay. The friendly and attentive staff further enhance the overall experience, making guests feel valued and well looked after. With such exceptional service and beautiful rooms, it's no wonder that guests highly recommend this hotel and plan to return again in the future.

An Unforgettable Stay at THE FACE Suites Kuala Lumpur

Discover a world of luxury and comfort at THE FACE Suites Kuala Lumpur, where exceptional customer ratings speak volumes about the hotel's commitment to excellence. With an impressive overall rating of 8.9, it's no wonder that guests are raving about their unforgettable experiences here. From the moment you step into the hotel, you'll be greeted by a warm and friendly staff who go above and beyond to ensure your stay is nothing short of perfect. The dedicated team's exceptional performance is reflected in the high rating of 8.8 for staff performance, making you feel valued and well taken care of throughout your stay. One of the standout features of THE FACE Suites Kuala Lumpur is its unbeatable value for money. With an impressive rating of 8.9 for value, guests are thrilled with the exceptional amenities and services they receive at such an affordable price. The hotel's commitment to providing top-notch facilities is evident in its impressive rating of 8.8. From the state-of-the-art fitness center to the luxurious swimming pool and spa, every detail has been carefully curated to ensure a truly indulgent experience for guests. Whether you're looking to relax and unwind or stay active during your stay, THE FACE Suites Kuala Lumpur has all the facilities you need to make your trip truly memorable. Cleanliness is of utmost importance at THE FACE Suites Kuala Lumpur, and guests appreciate the hotel's dedication to maintaining a pristine environment. With a stellar rating of 9.1 for cleanliness, you can rest assured that your room will be spotless and well-maintained throughout your stay. The hotel's attention to detail extends beyond cleanliness, as guests are also impressed with the level of comfort they experience. Boasting a remarkable rating of 9.5 for comfort, THE FACE Suites Kuala Lumpur ensures that every aspect of your stay is designed to provide the utmost relaxation and tranquility. From plush bedding to spacious and well-appointed rooms, you'll feel like royalty during your time at this exceptional hotel.

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Amenities and facilities

Excellent8.8

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • A la carte in restaurant
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Rooftop area
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Closet
  • Coffee/tea maker
  • Free bottled water unavailable
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Kettle
  • Kitchenette
  • Microwave
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Washing machine
  • Window

Location

1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Excellent8.9

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km
  • Kuala Lumpur International Airport (KUL)
    46.2 km
Public transportation
  • Bukit Nanas Monorail Station
    220 m 3 min walk
  • Dang Wangi LRT Station
    260 m
Hospital or clinic
  • Al-Islam Specialist Hospital
    630 m
Shopping
  • Pavilion Kuala Lumpur
    1.5 km
Convenience store
  • 7 Eleven
    330 m
Cash withdrawal
  • ATM
    310 m

What's nearby

Popular landmarks
  • Menara Kuala Lumpur
    570 m
  • Petronas Twin Towers
    900 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.1 km
  • Aquaria KLCC
    1.1 km
  • KLCC Park
    1.2 km
  • Jalan Alor
    1.4 km
  • Pavilion Kuala Lumpur
    1.5 km
  • Central Market
    1.7 km
  • Chinatown - Kuala Lumpur
    1.9 km
  • KL Bird Park
    2.5 km
Nearby landmarks
  • A'Famosa Theme Park
    150 m
  • Bukit Nanas Monorail Station
    220 m
  • Dang Wangi LRT Station
    260 m
  • Hard Rock Café
    330 m
  • Tourist Police
    360 m
  • Malaysian Travel Business
    370 m
  • Malaysian Tourism Centre
    370 m
  • Maison Bar
    400 m
  • Garçon at Maison
    400 m
  • Imperial Spa
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The minimum age required to stay at this property is 21 years. Guests under the age of 21 must be accompanied by a guardian over 21 years.
  • Property required to have a security deposit upon check-in.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property has a strict no-party policy.
  • Smoking is only allowed in designated areas.
  • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Children of all ages are included in the maximum occupancy.
  • Credit card used for the booking must be presented upon check-in for verification.
  • From September 01, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of MYR 10 per room per night stay.
  • These changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)55 MYR
The property
  • Number of rooms 200
  • Non-smoking rooms/floorsyes

Reviews of THE FACE Suites Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 7.2
  • 10
  • 7.2
  • 6.4
  • 9.6
  • 10
  • 10
  • 9.2
  • 9.6
  • 8.8

Most recent

  • Room comfort and quality score 9.5 out of 10 and is a high score in Kuala Lumpur
    Room comfort and quality9.5
  • Cleanliness score 9.1 out of 10 and is a high score in Kuala Lumpur
    Cleanliness9.1
  • Location score 8.9 out of 10 and is a high score in Kuala Lumpur
    Location8.9
  • Value for money score 8.9 out of 10 and is a high score in Kuala Lumpur
    Value for money8.9
  • Facilities score 8.8 out of 10 and is a high score in Kuala Lumpur
    Facilities8.8
  • Service score 8.7 out of 10 and is a high score in Kuala Lumpur
    Service8.7
High score for Kuala Lumpur

Rating

9+ Exceptional (1,165)
8-9 Excellent (264)
7-8 Very Good (289)
6-7 Good (79)
<6 Below Expectation (176)

Review summary

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Guests have praised the hotel staff for their friendly and excellent service. The suites are spacious, clean, and equipped with complete amenities. The hotel offers great value for money, and guests can enjoy a beautiful infinity pool with stunning views of KL Tower and Petronas Twin Towers. Moreover, the hotel's convenient location in the heart of the city is appreciated by many guests, nearby shopping centers like KLCC, Avenue K, and Suria KLCC.

Some reviewers mention slow and crowded elevators, particularly during peak hours.

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Showing 1,974 verified guest comments
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  1. 9.2
    Exceptional
    chua from Singapore
    Family with teens
    2 Bedroom Superior
    Stayed 1 night in December 2025

    “Great Stay , but Lift Access Needs Improvement”

    We booked an apartment at Face Suites Hotel through Agoda, and overall, the experience was pleasant. The apartment was exactly as shown in the photos—clean, spacious, and welcoming. Facilities like the gym were well-maintained, and the rooftop bar and restaurant were a highlight. The food and service were excellent, and the breathtaking city view made it even better. Surprisingly, the place wasn’t crowded at all, even on Christmas Eve, which made it feel exclusive—perhaps it’s still not widely known among the public and hotel guests. However, there are a few downsides worth noting. The biggest issue was the long waiting time for the lifts, especially during peak hours like check-in and check-out. At times, we waited up to 30 minutes. This seems to be because the lifts are shared with other apartment operators and private owners. It would be great if management could find ways to improve this. Additionally, the corridor and lift lobby on Level 45 were dimly lit, and there was occasionally a strange stench as you walked toward the lift lobby and room units. We also noticed cigarette smoke and cooking smells from other occupants who left their doors ajar. Perhaps management could advise residents to keep doors closed during such activities to maintain a pleasant environment. Overall, it’s a great place with amazing views and good facilities, but improvements in lift access and corridor ambiance would make the experience even better

    Reviewed December 29, 2025
  2. 9.2
    Exceptional
    Hasri from Singapore
    Family with teens
    2 Bedroom Premier
    Stayed 4 nights in August 2025

    “Recommended !”

    Overall Experience: ⭐️⭐️⭐️⭐️☆ We had a pleasant stay and would definitely recommend this place to others. 👍 Pros: 1) Great cleanliness throughout the property, meeting high standards. 2)Spacious and tidy rooms that made for a comfortable stay. 3)Friendly and laid-back staff who made us feel welcome. 4)Prime location with excellent accessibility to nearby attractions and transport. 5)Delicious breakfast spread with a wide variety of options to suit different tastes. 👎 Cons: 1)Pillows were too soft, which made it difficult to get a good night's sleep. 2)Corridor lighting was dim, giving off a slightly gloomy vibe. 3)Towels had a faint unpleasant odor, which could be improved. Despite a few minor drawbacks, the overall experience was enjoyable and we wouldn’t hesitate to recommend it to fellow travelers.

    Reviewed August 21, 2025
  3. 9.2
    Exceptional
    Yong from Singapore
    Solo traveler
    1 Bedroom Superior
    Stayed 2 nights in December 2025

    “5 Star review great stay”

    Stayed here during my trip to Kuala Lumpur and was pleasantly surprised by how spacious the room was for the price — it’s easily one of the best values in the city. The location is excellent — right in the city centre but far enough from the main roads to feel calm and quiet. It’s about a 6‑minute walk to the nearest train station, and just one to three stops away from all the major malls, which makes exploring KL really convenient. The staff were friendly and helpful throughout my stay, always ready to offer directions or recommendations. Overall, a comfortable and convenient stay that’s great for both business and leisure travelers.

    Reviewed December 07, 2025

    Dear Yong, Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that you enjoyed the spaciousness of the room, the convenience of our location, and the overall value of your stay. Your kind words about our team truly mean a lot to us. It’s wonderful to know that our proximity to the city’s attractions and transport links made your trip more enjoyable. We’re glad our staff were able to assist with recommendations and make your stay comfortable. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Kuala Lumpur. Warm regards, THE FACE Hospitality

    Responded December 11, 2025
    THE FACE Suites Hotel
  4. 9.6
    Exceptional
    Rechel from Singapore
    Family with young children
    2 Bedroom Deluxe
    Stayed 2 nights in June 2025

    “Wonderful Stay for family”

    Wonderful Stay at The Face Hotel, KL! My family and I had a fantastic time staying at The Face Hotel in Kuala Lumpur. Everything about our experience was great! We especially loved the spacious room — perfect for a family and incredibly comfortable. The location is also excellent, very close to the city center and convenient for exploring KL. We truly enjoyed our stay and would definitely recommend it to others looking for comfort, space, and a central location.

    Reviewed July 21, 2025
  5. 8.8
    Excellent
    Yeoh from Malaysia
    Couple
    PREMIUM KING BED 1 BEDROOM
    Stayed 1 night in July 2025

    “Overall good but”

    Stayed on day at the face suites. Was shocked because it is very big and clean. Staffs was friendly too. Love the location, just few mins walk to Klcc and other landmarks. Complaints 1. Can hear water drain sound, very very loud, air conditioner also got sound, quite creepy at night. 2. Online swimming Pool photo can see Klcc clearly but when I went, it was blocked by another building. Swimming pool quite dirty 🥲 3. Heater not functioning well I guess, not hot enough. Other than that I think it was worth the price. Thank you

    Reviewed July 23, 2025
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