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THE GAYA HOTEL
THE GAYA HOTEL
THE GAYA HOTEL
THE GAYA HOTEL
THE GAYA HOTEL
THE GAYA HOTEL
THE GAYA HOTEL

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8.9

Excellent

2,728 reviews

2,728 reviews

View5
Housekeeping5
Breakfast4
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taitung Story Museum

40 m

Wu'an Temple

80 m

Tiehua Music Village

80 m

Tiehuacun

100 m

Poya

190 m

Popular landmarks
Taitung Forest Park

1.7 km

National Museum of Prehistory

5.6 km

Chu Lu Ranch

12.9 km

Luye Highlands

18.2 km

Duoliang Station Building

38.6 km

Closest landmarks
Taitung City Office

100 m

Liyushan Park

360 m

Taitung County Stadium

370 m

Chihshang Farmers' Association Rice Factory

440 m

Liyu Mountain

450 m

2020

THE GAYA HOTEL

No.169, Xinsheng Road, Taitung City, Taitung, Taiwan, 95053 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Taitung City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Taitung Forest Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Sparkling clean

Located in heart of Taitung

Check-in [24-hour]

Airport transport

230 meters to public transportation

Staff Vaccination
Hygiene Plus
90% of staff partially vaccinated

At least 90% of on-site staff have received part of their total vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

20 travelers have booked today.

Value for money8.3
Location rating9.5
Nearest airportTaitung Airport (TTT)
Distance to airport4.0 km

Rooms available at THE GAYA HOTEL

Family Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Elegant Double Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Family Room
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Elegant Twin
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 66 m²/710 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Elegance Double Room
...
  • Room size: 39 m²/420 ft²
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Suite
...
  • Room size: 99 m²/1066 ft²
Enter dates to see prices
Executive Room
...
  • Room size: 66 m²/710 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at THE GAYA HOTEL?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to THE GAYA HOTEL?

THE GAYA HOTEL is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 200 TWD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, THE GAYA HOTEL has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Taitung with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at THE GAYA HOTEL?

Start your mornings right, with the continental and buffet breakfast options offered at THE GAYA HOTEL. There's an additional charge of 400 TWD for adults and 250 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at THE GAYA HOTEL?

THE GAYA HOTEL features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at THE GAYA HOTEL?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at THE GAYA HOTEL. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at THE GAYA HOTEL?

On-site venues and convenient event services make THE GAYA HOTEL an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 3 venues can accommodate up to 80 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at THE GAYA HOTEL?

THE GAYA HOTEL does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to THE GAYA HOTEL?

The closest airport is Taitung Airport, 3.9 km away from THE GAYA HOTEL.

What is the closest train, metro, or bus station to THE GAYA HOTEL?

Taidong Bus Station is the closest train, metro, or bus station, about 250 m away from THE GAYA HOTEL.

What restaurants are nearby THE GAYA HOTEL?

Restaurants including Bigopizzeria, Jin Jiang Chun Restaurant and Zhizai Restaurant are popular in THE GAYA HOTEL’s neighborhood which is known as Taitung City.

What popular shopping places are close to THE GAYA HOTEL?

Located in the Taitung City area, THE GAYA HOTEL is close to great shopping choices like Siwei Market, Carrefour - Taitung Store and Red Oolong Tea Shop.

What are popular attractions near THE GAYA HOTEL?

Guests at THE GAYA HOTEL can easily visit Taitung Forest Park, Taitung Railway Art Village and National Museum of Prehistory located in the Taitung City area.

What popular natural sightseeing spots are close to THE GAYA HOTEL?

THE GAYA HOTEL is located in the Taitung City area, which is famous for natural sightseeing destinations such as Taitung Ocean Mountain Bikeway, Liyu Mountain and Taidong Park.

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Explore the neighborhood

What people love about THE GAYA HOTEL

  • 7.6

    Very good
    Location

    "The hotel is well located at the heart of the city."

    Christopher

    |

    February 18, 2022

  • 9.2

    Exceptional
    Location

    "Great location, many attractions just within 5-10 mins walking distance."

    JENNY

    |

    December 27, 2021

  • 10

    Exceptional
    Breakfast

    "Huge room, comfortable bed, delicious breakfast."

    David

    |

    November 29, 2021

Property ranking|Compared to 953 Taitung properties
See all rankings
Location score
9.5/10
Room size
41 sqm.
Cleanliness score
9.2/10
Cheapest price score
Better than
99
%
of Taitung properties
Bigger than
97
%
of Taitung properties
Better than
92
%
of Taitung properties
Better than
90
%
of Taitung properties
Overall rating:

8.9

Excellent
2,728 reviews
Cleanliness
9.2
Facilities
8.6
Location
9.5
Read all reviews >
What travelers say they love:
The staff are friendly and the service is decent.
Jason from United States
Family with young children
More about THE GAYA HOTEL

More about THE GAYA HOTEL

THE GAYA HOTEL

See more of Taitung and spend less time traveling through it, when you stay at THE GAYA HOTEL and experience all the benefits of a truly central location. Plan your escape from the everyday! Located just 1.6 km from Taitung Forest Park, THE GAYA HOTEL is the perfect and relaxing place from which to explore nature and wilderness.
Take advantage of a wealth of unrivaled services and amenities at THE GAYA HOTEL. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Taitung can be assisted with taxi and car hire services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at THE GAYA HOTEL.
In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at THE GAYA HOTEL offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at THE GAYA HOTEL, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, THE GAYA HOTEL can arrange to have groceries delivered to your doorstep.
Throughout the day, you can enjoy the activities offered at THE GAYA HOTEL. Warm up at the end of the day with a visit to the salon. The many offerings at THE GAYA HOTEL ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside THE GAYA HOTEL and explore Taitung during your stay. Tourists travel from around the world to see Tiehuacun, which is an easy visit just 90 m away. Learn about the city's art history with a day at Taitung Railway Art Village located 310 m away, where you can see collections by famous artists.


Reasons to stay here

This hotel's facilities score higher than 90% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 91% of other options in the city.
Travelers who stayed here really appreciated the location, scoring it better than 99% of the city's other options.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

5 mentions

Swimming Pool

4 mentions

Housekeeping

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • On-site entertainment
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Carbon monoxide detector
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Daily cleaning
  • Daily newspaper
  • Desk
  • Extra long bed
  • Fire extinguisher
  • Free tea
  • Hair dryer
  • Heating
  • Hypoallergenic
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Lock box in room
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Phone in bathroom
  • Pool facilities
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Streaming movies
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Walk-in shower
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

Ki-pi

  • No additional information available

U-ra

  • Cuisine: American, European, British
  • Menu: Buffet
Location
No.169, Xinsheng Road, Taitung City, Taitung, Taiwan, 95053
Exceptional
Location

9.5

Airports

  • Taitung Airport (TTT)
    4.0 km 14 min drive
  • Lyudao Airport (GNI)
    34.2 km

Public transportation

  • Taidong Bus Station
    250 m
  • Beinan Wenhua Park [Taiwan Tourist Shuttle] bus stop
    4.8 km

Hospital or clinic

  • Sinphar Group
    610 m

Shopping

  • Siwei Market
    990 m

Convenience store

  • Family Mart
    280 m

Cash withdrawal

  • ATM
    80 m
What's nearby

Popular landmarks

  • Tiehuacun
    100 m
  • Taitung Railway Art Village
    320 m
  • Taitung Forest Park
    1.7 km
  • National Museum of Prehistory
    5.6 km
  • Chu Lu Ranch
    12.9 km
  • Luye Highlands
    18.2 km
  • Duoliang Station Building
    38.6 km
  • Taitung Brown's Road
    40.1 km
  • Orchid Island (Lanyu)
    90.4 km

Nearby landmarks

  • Taitung Story Museum
    40 m
  • Wu'an Temple
    80 m
  • Tiehua Music Village
    80 m
  • Tiehuacun
    100 m
  • Taitung City Office
    100 m
  • Poya
    190 m
  • Taitung Night Market
    240 m
  • Taidong Bus Station
    250 m
  • Taitung Railway Art Village
    320 m
  • Taitung Railway Warehouse
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is not available at this property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee200 TWD
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)400 TWD
  • Daily Internet/Wi-Fi fee0 TWD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants2
  • Number of rooms 145
  • Room voltage110
  • Year property opened2017
Property announcements

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Reviews of THE GAYA HOTEL from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.6
Location9.5
Service8.9
Value for money8.3
High score for Taitung
Rating
9+ Exceptional (392)
8-9 Excellent (115)
7-8 Very Good (93)
6-7 Good (28)
<6 Below Expectation (54)
Time of the year
Mar - May (158)
Jun - Aug (270)
Sep - Nov (139)
Dec - Feb (115)
All guests (2,728)
All room types
All languages

Show reviews that mention 

Showing 682 verified guest comments
12345
9.2
Exceptional
Thomas from United States
Solo traveler
Elegant Double Room
Stayed 1 night in October 2017

Great facility, but that breakfast...”

This is a brand new hotel downtown. Very convenient to the bus station and many trails behind the hotel. A lot of restaurants in the area, even a McDonalds and Starbucks next door. I arrived early so room wasn’t ready so no problem, they took my bag and I went to the National Museum of Prehistory. Taxi was about NT$250. There was plenty of staff to check in and even though they struggled somewhat with English they were sincere in wanting to please. There was a sheet (in Chinese) with all hotel activities, such as happy hour, and pool operating hours. It would have been nice if this sheet was translated into English. My room was ready when I returned, but it would have been nice to have my bag waiting for me in my room. The room was spotless with many details. Such as the Taitung rice sample. Was well designed. It was lacking a work desk. Maybe larger rooms have one. There is a rooftop pool (unheated) with million-dollar views of the mountains and ocean on other side. Really beautiful. There is also a lounge there but wasn’t open. That would be a great place for a drink. They have a free shuttle that can pick you up or drop off at the train station or airport since they are some distance away. Call first to reserve. If there was a sour note, it would be the buffet breakfast. It wasn’t up to the quantity and quality of other breakfasts I’ve had in Taiwan. I hope they can improve that. In summary, a new hotel in great location with great views from the roof. I think this hotel is setting the new standard of hotels in Taitung.

Reviewed October 20, 2017

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Dear Thomas: Thank you for staying with The Gaya Hotel! We provide the both chinese and western style food at our buffet breakfast. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience. We will keep developing our services and food, and we look forward to welcoming you back in the near future. The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
10.0
Exceptional
HSIAO from Taiwan
Business traveler
Elegant Double Room
Stayed 1 night in September 2018

fantastic business trip”

I recently went on two days long business trip to Taitung City. A few friends had recommended the GAYA hotel over a few other nearby choices. The recommendations were definitely good ones. Bed was super comfortable and lovely big shower . We got lunch at the onsite restaurant on 10th floor on first noon, and hotel took place pool party on the roof. We enjoyed pool and yummy bits with amazing view. Staff excellent throughout. Thoroughly recommended.

Reviewed September 11, 2018

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Dear Hsiao: Thank you for accommodating with The Gaya Hotel! We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. The Gaya Hotel Assistant Manager Jane Lin

Responded September 24, 2018
THE GAYA HOTEL
10.0
Exceptional
Tzu-Hsiang from Taiwan
Couple
Elegant Double Room
Stayed 2 nights in September 2017

Excellent location and the sea view of restaurant is heart-touching.”

This new hotel since 2017 provides cosy, clean room (l'occitane gels), and facilities.I would recommend to go to the roof swimming pool in sunset or at night. GAYA treats every customer with courtesy but not interfering with you private journey. The breakfast offers versatile and tasty food and the sea view of restaurant is astonishing. They also offer some half-day or 1 day local tours. GAYA provides free train station shuttle service. This hotel is very closed to the Tiehua village, where the cultural market and some music events are held. The Taitung athletic field is nearby and people who like running in an open area can go there to enjoy the fresh air and warm sunshine.

Reviewed October 09, 2017

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Dear Tzu-Hsiang: Let me first thank you for choosing our hotel during your Taitung visit. We are delighted that you truly enjoyed the stay with us. We are looking forward to welcome you back in nearest future. I wish you all the best in 2017. Kind regards, The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
10.0
Exceptional
WaiYu from Taiwan
Family with young children
Elegant Double Room
Stayed 3 nights in April 2018

Just GREAT!”

I've been to couple high end hotels, and GAYA is definitely on my top 3. The location is great, very convenient going to and from many popular tourist spots. The staff is great, they are very willing to help out. The hotel was fully booked during my stay, but when I asked whether I can switch to a two bed room, they checked right away and showed my the only room left. Most important of all, the room is very comfortable. The style and decoration of the room is simple (in a good way), and that makes me feel relaxed and comfortable resting in the room. I will definitely come back again when I visit Taitung next time.

Reviewed April 13, 2018

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Dear WaiYu, Thank you for staying with us the and for your review. We are glad to know you enjoyed the convenience of our location, facilities and service. Your support and nice experience is the motivation for us to continue trying to be active every day. Hopefully we will welcome you back in the very near future. We are looking forward to providing you a better service on your next visit. The Gaya Hotel General Manager Claudia Cha

Responded May 03, 2018
THE GAYA HOTEL
10.0
Exceptional
Jo-Min from Australia
Couple
Elegant Double Room
Stayed 1 night in October 2017

Exceptional hotel with amenities that you would expect from the price”

Only stayed one night, but it had all the facilities , amenities and services that you would expect from a top tier hotel. The hotel room was spotless (possibly never used, since it was only built earlier this year?), bathroom amenities of high quality (l'occtane), robes and slippers provided. Our shower head was leaking a little, but I used the rain head option, so wasn't affected. Toilet is of the Japanese kind which can heat and wash your behind. Towels were excellent. Bed was very large, and very comfortable, and had far too many pillows (not a bad thing)! TV system was excellent and had a large variety of (very new) movies/shows to watch from (similar to an airplane system, where you select tv shows). Breakfast was great in the morning - situated on the tenth floor, it provides panoramic views of Taitung. The buffet was as varied as it was delicious - do not sleep in and miss this! Unfortunately i didn't get to try the other facilities like the roof top pool, and massage services (i think partially subsidised?). Staff were very friendly and helpful. Location is excellent being right next door to the railway art village - the walk to the main streets is about 5-10minutes. Would certainly stay again (if i can afford it!)!

Reviewed November 07, 2017

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Dear Jo-Min: Let me first thank you for choosing our hotel during your recent trip to Taitung and sharing your experience with other travellers. We are delighted to read your kind words, especially mentioning our spacious and warm rooms, delicious breakfast and convenient location. We are looking foward to welcome you in the nearest future. I wish you all the best in 2017. Kind regards, The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
10.0
Exceptional
Pei-Ying from Taiwan
Couple
Elegant Double Room
Stayed 1 night in April 2018

Highlight in taitung”

Don’t bother looking at any other hotel in taitung. This is the one. Personalized service, luxurious room, good decor, fantastic breakfast, and all other amenities are top of the line. Not to mention, the location is situated in downtown taitung, close to all eateries and attractions. Awwwwwweesome!

Reviewed April 05, 2018

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Dear Pei-Ying: Thank you for such a positive review about our hotel! We are glad to know that you enjoyed the time in The Gaya Hotel, and that you liked the location, service and atomsphere. We look forward to welcoming you again. With best regards from your GAYA family. The Gaya Hotel General Manager Claudia Cha

Responded April 08, 2018
THE GAYA HOTEL
10.0
Exceptional
AI from Taiwan
Couple
Elegant Double Room
Stayed 3 nights in October 2018

飯店餐廳的食物物超所值,烹飪手法有層次!”

Gaya hotel, restaurant and bar. This has become our favorite vacation spot. A must if you plan to stay in the Taitung downtown area.

Reviewed October 15, 2018

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Dear AI: Thank you for accommodating with The Gaya Hotel! We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. The Gaya Hotel Assistant Manager Jane Lin

Responded October 27, 2018
THE GAYA HOTEL
6.8
Good
Anthony from Hong Kong SAR, China
Couple
Elegant Double Room
Stayed 3 nights in May 2017

Promising boutique hotel, but still needs a fair amount of work to deserve a better rating...”

I stayed here with my partner in a deluxe room with a king size bed over the Dragon Boat weekend and the following 2 days. Apparently the Gaya is still in its "soft" opening, so this review is written with that in mind and with reasonable latitude given. Overall, the Gaya is a promising new "boutique" styled hotel in Taitung, and has a lot going for it, but with room for further improvements (in my humble opinion). My main issues were:- 1. The buffet breakfast leaves quite a bit to be desired, not in terms of quantity, but quality. The bread/pastries were particularly disappointing (stale). The coffee (the self served ones) were also below average. The quality of the eggs at the "fried to order" (actually pre-cooked) station were really quite bad (think untrained home cook style). 2. The opening hours of the rooftop swimming pool are strange, to say the least. 6 to 10 am and 4:30 to 10 pm (if I recall correctly). Further, you are not permitted to sit by the pool during the day (10 am till 4:30 pm). Inflexible. 3. The duvet provided is way too thick and hot for the temperature of the air-conditioning, and both my partner and I had a restless first night (we both woke up in the middle of the night feeling too hot). The next day, we requested the front desk for a thinner quilt, which was not followed up the first time. After making a second request, we were simply handed an old, dirty and itchy woolen blanket. We ended up having to take the existing duvet out of the duvet cover ourselves and replace it with the woolen blanket. Disappointing service, to say the least. 4. The room's "Intelligent Audio System" has several connectors that allow you to plug in/connect your own USB, HDMI and Bluetooth devices. I tried plugging in my Android smartphone using the USB device, hoping to play some audio files, but was met with a screen on the TV which (for some unknown reason) I was unable to control, using the provided all-in-one remote control. After some trial and e

Reviewed May 31, 2017

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Dear Anthony: Greeting from The Gaya Hotel! I behalf of the whole team of Gaya Hotel make appologized to all theinconvenient that happened in your stay. Since the date you stay is our "trial operation" period everything is not on track and unstable, especially the breakfast and 3C features in the room. We reorganized the breakfast in the begnning of September, no matter the items and quality, that improves a lot. The opening hour of the pool is base on the check in/out time, and the lifeguard is always accompany during the opening hour. For your safety, we recommend not enter the pool without lifeguard. As for the selection of the wine, we have more wine suppliers nowaday, I believe you must find your favourite wine in our restaurant. Once again, we applogized for the insufficient of the facilities and service in our hotel. We beileve Gaya Hotel will getting the better in future, and looking forward to meet you in the coming future soon. The Gaya Hotel General Manager Cla

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THE GAYA HOTEL
10.0
Exceptional
PAU from Singapore
Solo traveler
Elegant Double Room
Stayed 2 nights in July 2018

Posh and new hotel in Taitung city”

Enjoyable hotel for good rest in Taitung city. Hotel also provides free airport transfer, so do enquire.

Reviewed July 31, 2018

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Dear Pau: Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our shuttle bus and faciities offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. The Gaya Hotel General Manager Claudia Cha

Responded August 09, 2018
THE GAYA HOTEL
10.0
Exceptional
kangheng from Hong Kong SAR, China
Solo traveler
Elegant Twin
Stayed 2 nights in March 2018

Exceptional”

I stayed higher end hotel in this area. This is definitely the better place than Sheraton or any other 4+ star hotels in Taitung. Highly recommended.

Reviewed March 22, 2018

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Dear KangHeng: Thank you for taking the time to share your feedback, following the recent visit to The Gaya Hotel. Thank you once again and we shall look forward to welcome you back in the future. We look forward to seeing you on your next Trip to Taitung With best regards from your GAYA Family! The Gaya Hotel General Manager Claudia Cha

Responded April 04, 2018
THE GAYA HOTEL
8.8
Excellent
John from Taiwan
Family with young children
Family Room
Stayed 2 nights in August 2020

Great location and awesome bicycle rental ”

Great location in downtown Taitung especially with the free bicycle rental. Pool shutting down for 4 hours from 11~3pm is extremely long as well as pool closes at 9pm is a bit early. Poor management on EV parking.

Reviewed August 27, 2020

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Dear John: We got the important feedback and thank you very much. Welcome to stay The Gaya Hotel next trip.

Responded October 06, 2020
THE GAYA HOTEL
8.8
Excellent
Manjun from Singapore
Group
Deluxe Family Room
Stayed 1 night in November 2017

Relaxing hotel with many movies to watch”

Many recent movies to watch, it's a cinema! Comfortable bed and chairs Nice scenery with seaview Not noisy 5min walk from taitung bus interchange Huge toilet with bathtub Gym require improvements though Buffet in morning ok

Reviewed November 10, 2017

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Dear Manjun: Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Gaya Hotel. At The Gaya Hotel it is our aim to provide a comfortable and relax stay to all the guest. We will keep developing our services and facilities, and we look forward to welcoming you back in the near future. The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
8.4
Excellent
Jason from United States
Family with young children
Elegant Twin
Stayed 2 nights in November 2020

Not a bad choice”

Overall it's a satisfying stay at the Gaya Hotel. The staff are friendly and the service is decent. The roof pool is impressive but the water is too cold even in Taiwan. I wish there were a jacuzzi next to it. The room is relatively clean, but we were disappointed when seeing used floss from previous customers left on the vanity tops.

Reviewed December 01, 2020

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Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We will offer more comfortable service during your next stay. Looking forward to your next visit THE GAYA HOTEL

Responded December 24, 2020
THE GAYA HOTEL
9.2
Exceptional
Fion from Taiwan
Family with teens
Family Room
Stayed 2 nights in November 2019

Exceptional”

It's a perfect hotel which located in the crowded area in Taitung.

Reviewed November 01, 2020

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Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We are glad that you feel comfortable during your stay. Looking forward to your next visit THE GAYA HOTEL

Responded November 10, 2020
THE GAYA HOTEL
9.6
Exceptional
Yi from Taiwan
Couple
Elegant Double Room
Stayed 1 night in August 2019

A fantastic hotel”

I’ll recommend this hotel to anyone who wanna be Taitung.

Reviewed August 05, 2019

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Dear Yi: Thank you for accommodating with The Gaya Hotel! Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. The Gaya Hotel Assistant Manager Kristy Tseng

Responded August 07, 2019
THE GAYA HOTEL
8.4
Excellent
Daisy from Taiwan
Business traveler
Elegant Twin
Stayed 2 nights in June 2020

Great location, nice hotel, food OK”

The buffet could be way better. Unfortunately the decor looks cheap not like the rest of the hotel and the quality is mediocre. They labeled several things wrong and the first day breakfast ran out of soy milk right away and didn't replenish it even through the next day. Upon mentioning they said they just ran out and the supplier didn't work on weekends. You would think they would order enough beforehand to last through Saturday morning. Not much variety and not a great deal for the dinner buffet unless there's a special deal going on. Really enjoyed the room, however.

Reviewed August 03, 2020

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Thank you very much for choosing to stay at The Gaya Hotel, and taking the time to share your valuable accommodation experience with us. GAYA has always wanted to listen to the voice of customers, and because of the actual accommodation experience of the guests, so that we can continuously modify our hardware and software facilities and services. Thank you for your comments, we will also include this as an improvement. I wish you have a nice dayt! The Gaya Hotel

Responded October 06, 2020
THE GAYA HOTEL
8.4
Excellent
Wanju from Taiwan
Couple
Elegant Double Room
Stayed 1 night in June 2019

Very good facilities but staff can’t cope with abnormalities.”

I booked through Agoda and upon arrival before 08:00 PM , the staff couldn’t find my booking. I patiently waited and in the meantime they were nervous so asked me to sit down although I had wanted to stand since I was on the road driving the whole day. I did not want to impose pressure hence asked where the coffee shop was, they told me to go to the a Starbucks next door. I asked whether they had in on site but it had closed. I went to have a seat as I did not want to give them pressure. When they finally found my booking, they said they don’t have that room and gave a room which I didn’t want. I talked to another lady at the counter and she sorted this matter by giving me the room that I had booked for. I asked whether they could make a reservation for me at the restaurant and it was 8:27 and they said last order is at 08:30PM. I stated that they could have recommended me to go have dinner. When I got to the room, they called for me to go back down as they didn’t take my ID.

Reviewed July 02, 2019

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Dear Wanju: We're pleased to receive your feedback regarding your recent visit. Our team sincerely thanks you for your kind words. We do carry out maintenance whenever necessary in order to keep our facilities up to date and are happy to hear that you appreciated the facilities at our hotel. While we regret that our service was not completely to your liking, we have noted your suggestions. We look forward to welcoming you back on a future visit. The Gaya Hotel Assistant Manager Kristy Tseng

Responded July 23, 2019
THE GAYA HOTEL
8.4
Excellent
Ming from Taiwan
Family with teens
Elegant Twin
Stayed 1 night in August 2019

Excellent Hardware, Poor Software”

Spent two different nights there. This hotel has very good hardware but the staff need more training. The two different rooms that I stayed had the same problem: the cables on the back of the TV were dangling out on top and the bottom of TV. Should have hidden behind the TV when they cleaned the room. Tried to locate the gym so went to the 3rd floor as it was what it showed on the elevators (however, it showed 3rd floor was the "recreation room" at the elevators entrance of the B1 parking). Could not find it. Tried to use the phone in the elevator area to ask the front desk but it was not connected. Went to the different floor to use the phone, it worked but nobody answered. After all the troubles, finally found the gym was actually on the 10th floor. How hard could it be to change the post in the elevators? If not, the staff should have informed the guests when they checked in. The female host for the breakfast on Saturday had poker face leading the guests or answering the questions.

Reviewed August 05, 2019

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Dear Ming: We're pleased to receive your feedback regarding your recent visit. Our team sincerely thanks you for your kind words. We do carry out maintenance whenever necessary in order to keep our facilities up to date and are happy to hear that you appreciated for the hardware at our hotel. While we regret that our sign was not clearly lead the guest to the right direction, we have noted your suggestions. Nevertheless, we are delighted to read that, overall. your stay with us was one of comfort. We look forward to welcoming you back on a future visit. The Gaya Hotel Assistant Manager Kristy Tseng

Responded August 07, 2019
THE GAYA HOTEL
9.6
Exceptional
steven from Hong Kong SAR, China
Couple
Elegant Double Room
Stayed 2 nights in March 2018

Great hotel”

This was a fantastic hotel, great location and the staff couldn’t do enough for you! My only criticism is that we did want to get a massage at the spa however we gave up as there wasn’t a menu available in English.

Reviewed April 04, 2018

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Dear Steven: Thank you for taking the time to share your feedback, following the recent visit to The Gaya Hotel. We will starting to organize the English translation in our exposure of SPA and other brochure. Let more guest with different languages may understand all the informations that we provide. Thank you once again and We looking forward to welcoming you on your next Trip to Taitung. The Gaya Hotel General Manager Claudia Cha

Responded April 04, 2018
THE GAYA HOTEL
10.0
Exceptional
Po from Taiwan
Couple
Elegant Double Room
Stayed 1 night in June 2020

Great rooftop swimming pool”

A relatively new hotel with up-to-date amenities. Great location and convenient access to tourist attractions. The food quality in the 10F restaurants is surprisingly good. The rooftop swimming pool offers great views of the city.

Reviewed June 04, 2020

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Dear Guest, Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Vice Chairman Mei Lin Tai

Responded June 23, 2020
THE GAYA HOTEL
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