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Exterior view, Meliá Vinpearl Hai Phong Rivera in Haiphong
Deluxe Room - Room plan, Meliá Vinpearl Hai Phong Rivera in Haiphong
a large building with a lot of windows, Meliá Vinpearl Hai Phong Rivera in Haiphong
Lobby, Meliá Vinpearl Hai Phong Rivera in Haiphong
Swimming pool, Meliá Vinpearl Hai Phong Rivera in Haiphong
a bathroom with a tub and a sink, Meliá Vinpearl Hai Phong Rivera in Haiphong
a bathroom with a sink, mirror and bath tub, Meliá Vinpearl Hai Phong Rivera in Haiphong

Removed from saved list

8.8

Excellent

83 reviews

83 reviews

Swimming Pool2
Housekeeping1
See map

8.4

Excellent

Location rating score

Excellent location - 2.03 kilometers from city center
Parking
FREE
Nearby landmarks
Hồ nước 480 m
Metro Hai Phong 580 m
Mega Market 590 m
Ao 680 m
BV Thượng Lý 730 m
Hô Tiên Dung 740 m
Bãi đõ xe thượng lý 940 m
Quầy thuốc số 41 1.1 km
sông Thượng Lí 1.1 km
phòng khám tai mũi họng 1.2 km

Meliá Vinpearl Hai Phong Rivera

Manhattan 9, Vinhomes Imperia Urban area, Hanoi Road, Thuong Ly/Quan Toan, Haiphong, Vietnam, 180000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Thuong Ly/Quan Toan part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Check-in [24-hour]

Free Wi-Fi in all rooms!

Hot tub

Sauna

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Spa

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.7
Location rating8.4
Nearest airportCat Bi International Airport (HPH)
Distance to airport8.1 km

Rooms available at Meliá Vinpearl Hai Phong Rivera

Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Deluxe
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Room
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Two Bedroom Suite
...
  • Room size: 174 m²/1873 ft²
  • City view
  • 2 king beds
Enter dates to see prices
Two Bedroom Deluxe 5 Adults
...
  • Room size: 88 m²/947 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
Deluxe Room 3 Adults
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite 3 Adults
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Outdoor view
  • Balcony/terrace
  • 2 single beds or 1 queen be...
Enter dates to see prices
Executive King Suite
...
  • Room size: 87 m²/936 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Elegant Twin
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Meliá Vinpearl Hai Phong Rivera?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Meliá Vinpearl Hai Phong Rivera?

For those who wish to drive their own cars, Meliá Vinpearl Hai Phong Rivera has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Haiphong with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Meliá Vinpearl Hai Phong Rivera?

Wake up to a great buffet breakfast at Meliá Vinpearl Hai Phong Rivera. Adults can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Meliá Vinpearl Hai Phong Rivera?

Meliá Vinpearl Hai Phong Rivera does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Meliá Vinpearl Hai Phong Rivera?

Meliá Vinpearl Hai Phong Rivera’s neighborhood is Thuong Ly/Quan Toan which includes popular restaurants such as Van Tue Restaurant and Buzz Pub.

What are popular attractions near Meliá Vinpearl Hai Phong Rivera?

Meliá Vinpearl Hai Phong Rivera is located in Thuong Ly/Quan Toan area, which is famous for attractions such as công viên Tam Bạc and sân chơi.

What popular natural sightseeing spots are close to Meliá Vinpearl Hai Phong Rivera?

Meliá Vinpearl Hai Phong Rivera is located within Thuong Ly/Quan Toan, which makes it conveniently close to natural sights including Khu du lịch Núi Voi.

See map

Explore the neighborhood

What people love about Meliá Vinpearl Hai Phong Rivera

  • 10

    Exceptional
    Cleanliness

    "Nice and clean, Contemporary look, Great Buffet Multi National and excelent variety."

    Rizwan

    |

    October 16, 2022

  • 8.8

    Excellent
    Cleanliness

    "Well-maintained, clean interiors."

    YINGHAO

    |

    June 20, 2022

  • 10

    Exceptional
    Staff 

    "The perfect place for a calm stay in Hai Phong, the reception and concierge services were world class!"

    Nyte

    |

    January 4, 2023

Property ranking|Compared to 259 Haiphong properties
See all rankings
Room size
77 sqm.
Cleanliness score
9.2/10
Value for money score
8.8/10
Location score
8.5/10
Bigger than
96
%
of Haiphong properties
Better than
93
%
of Haiphong properties
Better than
92
%
of Haiphong properties
Better than
90
%
of Haiphong properties
Overall rating:

8.8

Excellent
83 reviews
Cleanliness
9.1
Facilities
8.9
Location
8.4
Read all reviews >
What travelers say they love:
A good choice for privacy and low-key life.
KUNJYUN from Vietnam
Couple
More about Meliá Vinpearl Hai Phong Rivera

More about Meliá Vinpearl Hai Phong Rivera

Meliá Vinpearl Hai Phong Rivera

With a wide range of services catered to both business and leisure travelers, Meliá Vinpearl Hai Phong Rivera makes sure you get the best out of your stay.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Meliá Vinpearl Hai Phong Rivera. Stay connected throughout your stay with free internet access provided. Your explorations of Haiphong can be assisted with the taxi services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Meliá Vinpearl Hai Phong Rivera. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Rooms at Meliá Vinpearl Hai Phong Rivera are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Meliá Vinpearl Hai Phong Rivera offer more than one layout option, including rooms that have separate living room and balcony or terrace. You may be assured to know that a refrigerator, bottled water, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Meliá Vinpearl Hai Phong Rivera, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Meliá Vinpearl Hai Phong Rivera has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Meliá Vinpearl Hai Phong Rivera ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

Venture outside Meliá Vinpearl Hai Phong Rivera and explore Haiphong during your stay. Texas BBQ is located 2.6 km away from the hotel for your convenience.


Reasons to stay here

Verified reviews score this hotel higher than 90% of accommodations in the city on value for money.
This hotel's facilities score higher than 93% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 92% of other options in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.9

Languages spoken
  • English
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Light therapy
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Restaurants
  • Room service [24-hour]
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Bach Dang Restaurant
  • Cuisine: International, Vietnamese
  • Menu: Buffet, A-la-carte

Location

Manhattan 9, Vinhomes Imperia Urban area, Hanoi Road, Thuong Ly/Quan Toan, Haiphong, Vietnam, 180000
Excellent
Location

8.4

Public transportation
  • Hai Phong Railway Station
    3.0 km
  • Cau Rao Bus Station
    5.5 km
Airports
  • Cat Bi International Airport (HPH)
    8.1 km
Hospital or clinic
  • BV Thượng Lý
    730 m
Convenience store
  • Vinmart
    2.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property requires a refundable security deposit upon check-in.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking for 3 or more persons, different policies and additional supplements may apply.
  • The maximum number of extra beds permitted in a room is 1.
  • Children under 6 years old stay for free if using existing bed
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)0 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Number of rooms 211

Reviews of Meliá Vinpearl Hai Phong Rivera from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.9
Location8.4
Service8.9
Value for money8.7
High score for Haiphong
Rating
9+ Exceptional (36)
8-9 Excellent (2)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (6)
Time of the year
Mar - May (3)
Jun - Aug (14)
Sep - Nov (16)
Dec - Feb (11)
All guests (83)
All languages
Showing 44 verified guest comments
123
10.0
Exceptional
Thanh from Vietnam
Business traveler
Stayed 2 nights in September 2020

5 star hotel with best service in Haiphong”

It is the best hotel in Haiphong currently with open air swimming pool.

Reviewed September 22, 2020

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Dear Mr. Thanh, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded September 22, 2020
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in August 2020

Exceptional”

Comfortable living environment, friendly service from staff, good surrounding facilities. Is a hotel worth experiencing.

Reviewed September 03, 2020

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Dear Mr. Kunjyun, Thank you for sharing your experience during your visit to our hotel We are delight to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon Best Regards Dang Thanh Tung Front Office Manager

Responded September 10, 2020
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in August 2020

Great choice of accommodation”

Make guests feel relaxed and at ease.

Reviewed August 05, 2020

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Dear Mr. KUNJYUN, Thank you for great review for our hotel, we are glad that you enjoyed your stay and hope to see you again very soon Have a nice day ! Best Regards Dang Thanh Tung

Responded August 11, 2020
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in September 2020

Exceptional”

An excellent choice of accommodation for business trips.

Reviewed September 12, 2020

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Dear Mr. KUNJYUN, Dear Mr. Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded September 14, 2020
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
KUNJYUN from Vietnam
Couple
Stayed 1 night in September 2020

Exceptional”

Very friendly and perfect place for rest and vacation

Reviewed September 12, 2020

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Dear Mr.Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded September 14, 2020
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in October 2020

After work, a comfortable environment makes people relax”

After work, a comfortable environment makes people relax

Reviewed October 04, 2020

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Dear Mr.Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded October 15, 2020
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in September 2020

Exceptional”

Staff kind and positive attitude. Comfortable and quiet housing environment. Very complete leisure facilities, like swimming pools and fitness centers.

Reviewed September 09, 2020

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Dear Mr. Kunjyun, Thank you for sharing your experience during your visit to our hotel We are delight to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon Best Regards Dang Thanh Tung Front Office Manager

Responded September 10, 2020
Meliá Vinpearl Hai Phong Rivera
8.8
Excellent
YINGHAO from Singapore
Family with young children
Stayed 1 night in June 2022

Elegant Serenity ”

Pros: Peaceful stay away from the hustle of Hai Phong city center. Beautiful swimming pool with large wading pool for young kids. Makes for a good summertime option when temperatures are scorching high. Recently built. Well-maintained, clean interiors. Grand, neoclassical lobby. Great service and staff. Good restaurant serving buffet meals. Value-for-money. Cons: The demise of Vincom Plaza necessitates travelling further for shopping and F&B options.

Reviewed June 21, 2022

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Dear Yinghao, Thank you for taking the time to review your stay at Melia Vinpearl Hai Phong Rivera. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the facilities we offer. I will pass on your compliments to the team those who quite passionate about their work! We hope that in future visits you’ll have an opportunity to try more of what we have available in this culinary gem from our talented chef and the bucket list of shopping stores. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here. Regards, Hotel Management Team

Responded June 23, 2022
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in September 2020

Great choice”

Comfortable living environment, friendly service from staff, good surrounding facilities.

Reviewed September 19, 2020

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Dear Mr. Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded September 22, 2020
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in September 2020

Worth experiencing”

A good choice for privacy and low-key life.Is a hotel worth experiencing.

Reviewed September 22, 2020

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Dear Mr.Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded September 22, 2020
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
Ta from Malaysia
Business traveler
Stayed 1 night in July 2020

Exceptional”

very good service

Reviewed August 23, 2020

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Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon Best Regards Dang Thanh Tung Front Office Manager

Responded August 27, 2020
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Couple
Stayed 1 night in October 2020

Good choice for relaxing holidays”

Good choice for relaxing holidays

Reviewed October 04, 2020

See room deals

Dear Mr.Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded October 15, 2020
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
KUNJYUN from Vietnam
Business traveler
Stayed 1 night in September 2020

Very good accommodation facilities”

Very good accommodation facilities

Reviewed October 04, 2020

See room deals

Dear Mr. Kunjyun, Thank you for sharing your experiences during your visit to our hotel! We are delighted to know that you were happy with our services. I have shared your feedback with my team and they were extremely happy to hear from you Your feedback will help us do even better Once again, we would like to say thank you very much for your great feedback and looking forward to welcome you and your family again very soon. Best Regards Dang Thanh Tung Front Office Manager

Responded October 15, 2020
Meliá Vinpearl Hai Phong Rivera
9.2
Exceptional
KUNJYUN from Vietnam
Couple
Stayed 1 night in July 2020

Good choice”

The staff is very kind and enthusiastic. A good choice for privacy and low-key life.

Reviewed July 23, 2020

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Dear Mr.Kunjyun, Thank you for the good review of our hotel especially for our hotel staff. We are glad that you enjoyed your stay and hope to see you again very soon Best Regards Dang Thanh Tung

Responded July 24, 2020
Meliá Vinpearl Hai Phong Rivera
8.8
Excellent
KUNJYUN from Vietnam
Couple
Stayed 2 nights in July 2020

Very ideal rest and vacation environment”

Very ideal rest and vacation environment

Reviewed July 31, 2020

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Dear Mr.KUNJYUN, Thank you for the good review for our hotel, we are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Best Regards Dang Thanh Tung

Responded August 04, 2020
Meliá Vinpearl Hai Phong Rivera
5.6
Paul from Singapore
Business traveler
Stayed 1 night in May 2022

A marble detention centre”

The building and the rooms are totally devoid of any charm located in a purpose build housing estate away from the city centre. Breakfast was a total joke, nothing fresh, most serving plates empty on arrival. The only saving grace is the staff that really tries hard to please but frankly, what an utter waste of space, resources and materials.

Reviewed May 24, 2022

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4.4
Dinh from Vietnam
Family with young children
Stayed 1 night in September 2020

Acceptable”

Receptionists were not clear with us for the explanation of the additional cost for 2 children. They might have been trained to automatically answer to their guests as robot. Fully understanding the hotel policy but the way your staff explained to your guests should be re-trained just to make the atmosphere relaxed, not stressed.

Reviewed September 28, 2020

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Dear Mr. Dinh Tuan Quynh, First and foremost thank you for taking the time to share your feedback with us on Agoda We would like to express our apologies that you had a negative experience in our hotel Kindly be informed that our team is working on this case and will following up accordingly We hope your next stay at Vinpearl Hotel Rivera Hai Phong will be a pleasant journey and looking forward to welcoming you back again Best Regards Dang Thanh Tung Front Office Manager

Responded June 14, 2021
Meliá Vinpearl Hai Phong Rivera
9.6
Exceptional
Huylinh from United States
Couple
Deluxe Room
Stayed 1 night in January 2023

Exceptional”

Will come back next time

Reviewed January 25, 2023

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Dear Huylinh, Xin chào! Thank you for staying with us at Melia Hai Phong. We hope you had a wonderful time and that you were able to make the most of our services and dining throughout the hotel. Your feedback is very important to us in order to improve our service and to provide great experiences for our guests, therefore we are very happy hear that you did enjoy your stay. We are truly looking forward to welcoming you at any hotel of Melia International and please do share with us if we could be of any further assistance. Sincerely, Hotel Management Team

Responded January 27, 2023
Meliá Vinpearl Hai Phong Rivera
10.0
Exceptional
Nyte from South Korea
Solo traveler
Deluxe Room
Stayed 2 nights in December 2022

Excellent Service”

The perfect place for a calm stay in Hai Phong, the reception and concierge services were world class!

Reviewed January 05, 2023

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Dear Nyte, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service from reception and concierge service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We believe that we could have a chance to welcome at this hotel or any other Melia International Hotel. Sincerely, Hotel Management Team

Responded January 09, 2023
Meliá Vinpearl Hai Phong Rivera
2.0
Pham from North Macedonia
Couple
Deluxe Room
Stayed 2 nights in December 2022

Should never come to this hotel !”

Worst manager staff i could meet here. Usually the check out time for a normal hotel should be 12-1pm. We checked out at 1.10am and they charged us for an extra half day without any notice or warning. The manager and receptions lafy there were extremely impolite.

Reviewed December 29, 2022

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Dear Mr. Pham, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and as spoken by phone we assure you that we will be looking into each point that you have made. Our standard of check out time has been informed to our guest and acknowledge when signing on registration card upon check in, there will be at 12:00 noon, also conduct the call to assist before checking out. We always do the utmost to fulfill our guest request once we recieved and mostly in advance. We thank you for dedicating your valuable times to forward to us your comments as we always strives to improve the service we provided to our guests. We remain at your disposal for any further assistance. Sincerely, Hotel Management Team

Responded January 01, 2023
Meliá Vinpearl Hai Phong Rivera
123
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